Revdex.com HAS ALTERED THIS COMPLAINT DUE TO THE USE OF PROFANITY
Si I rented from Enterprise for straight yearsTowards the beginning of last year the replaced the manager Matt with ***From that point on the billing was wrong I was harassed on a weekly basis and com to discover they doubled billed meIn the middle of (I have the documentation) I was rear endedThe Enterprise vehicle I was driving had an exprired licenseThey tried coming after me for the damages but I was not liable and I stood my groundWhen I went to renew the rental in approxAug they said I had pay the damages or I could no longer rentI told them to take their PROFANITY rentalIn that meeting I showed them where they had double billed me and both *** (LCW Manager) and Andrew (Regional Mngr) acknowledged their error and said they'd correct itThey didn't sent me to collectionsI want them to be accountable!
I rented a car from Alamo, Rental Agreement #*** on June 7, We had a flat tire during the rental and we got it repaired, which cost $Since we used Citi points for the rental, the money couldn't be reimbursed directlyThe agent at the Spokane airport said they agreed to pay for the repair and would send us a checkI called in August inquiring about our check and the CSR, Leslie, apologized and said they would send the check right awayGot nothingCalled again in September and got the same apology and promise to send the checkAgain nothingCalled again in October and CSR, Lewanda, promised again to send me a checkAlso gave me a one day free rental for full size car for all the issuesUselessCalled again in November and manager, Michelle, said I agreed to the one day free rental in lieu of the $checkNo way
Location involved
National Alamo Car RentalW Airport Dr Ste 303Spokane, WA 99224(509) 624-
Was told that My warranty company backdated the date I was supposed to return my carRegard list between the of them and nobody was willing to settle anything instead they went after meAfter arguing with a gentleman that works their name TAR A*, who was very rude and demands money for me after me hanging up on him I finally received a call from a manager, whose name is Oscar, who after us going through the days and the amounts that they charged me for the dais we realized I owed them nothingNow weeks later they're taking it back saying I owed them money
I recently had to get a rental car because my car was in the repair shop and at the process of doing the paper work the gentlemen who was helping me asked me if I wanted to purchase extra protection and I then asked if I don't use do I get the money back and he said they don't give cash refunds, but the money would be discounted off our insurance and said great sureThen at the process of looking through my credit card bill I noticed a charge of and some change for a Dw which the added protectionSo I called enterprise and they said that want the case the money isn't refundableIf I now that I would have never done that
We had a bad experience last year with Enterprise at *** * *** ***, and wrote a complaint to the Revdex.comI am happy to report that due to the efforts of Erik ***, Jared *** and Dane at the *** branch, we are totally satisfiedThey went above and beyond and we will us this business for our future rental needs
I rented a car from Enterprise for one week beginning on Saturday, November 12th, The receipt was printed out before the car was ready, so there was about a one hour time difference between what the receipt said and when I actually got the carOn Friday, November 18th, I called to see if I could keep the car over the weekend and could I get the weekend special rate of per day with the insurance being per dayI talked with one associate who quoted me a price that did not make sense to me, so he transferred me to another associateI thought that the price was settled at the per day rateI stated that if it was going to more than than, then I would not rent the car, I would return it on Saturday morningIt was my understanding that the car was per day with the insurance being per daySo, I understood the total to be plus any applicable taxesWhen I returned the car on Monday, at 1:PM (approximately) I was charged for an additional dayI wa
I called to speak to a supervisor and the receptionist was extremely very unprofessional and rudeI have called the previous day to inquire information on my rental and the person that answered the phone was rude and condescending and refused to give me his name and when I ask to speak to a supervisor he also refuse to get me onetoday on 11/15/and I ask to speak to a supervisor for the 2nd time and I finally got thru to one by the name of Connor A*** this is the name he gave me and he as well was unprofessional and rudehe was not answering my questions and was asking me question after I was questioning himhe was also very condescending and try to insult my intelligence and when I ask to have the name of the district manager he refused to give it to me and I asked him times if he knows he cant deny giving me this informationhe finally gave me the name of Kassanra H*** at 425-251-***
Enterprise sent me a bill of $balance for repair to the window of their rental car after already charging $to my American Express card as "deductible" for my primary insurance (total amount, according to Enterprise, is $387)Before this happened, I already informed the agency that I have a premium rental car protection agreement, bought separately through AMEX, and they should proceed through that firstThe agency person then told me that they usually go through primary insurance firstWell, if that is the case, then there are THREE acts of dishonesty and fraud committed by Enterprise a) if they chose to charge me $for my deductible to the primary insurance provider, GEICO, my insurance company policy clearly states that as a customer, I had the full right to take the rental vehicle to the repair center of my choiceEnterprise did not let me do that or provide any similar option and forced their own decision on this situation and had it repaired through a center of thei
We rented a car from enterprise on 10/7/and drove it for miles and returned it the same dayNo damage was done while in our possession and the vehicle was not inspected upon returnNo paper work was provided to us upon returnWe received a letter dated 12/15/with charges totaling $1,for damages they claimed we didAfter requesting proof we were provided pictures and a breakdown of chargesAfter reviewing the paperwork we noticed the odometer read 17,when it arrived at the repair shop on 11/14/(over a month later)We spoke to manager, Anthony, he stated that vehicles are not rented when damage occurs to their vehiclesOur receipt provided by enterprise shows the odometer reading at 6,upon returnNot only are we 100% sure we did not cause any damages to vehicle, but the vehicle was driven over 10,miles after we dropped off the vehicle and before being taken in for repairsWe have sent an email on 01/17/with no response, but have since
I rented a car through Chevy because my car was being fixedI thought the insurance for the rental was a flat rate of $Turns out the fee is per dayI contacted them and told them I did not want the insurance at which point they told me to come sign a formMy husband went to sign it and they said car had to be thereFor the next week or so we stayed in contact with them letting them know neither of us could get off of work in time before they closed to signThen Chevy said my car was doneWe called them again and asked them to meet at chevy so I could sign paperWe were told no one would meet us and the fee for insurance would be handled by managerThen I got a charge for $on my credit cardWe again called and manager said he was going to investigateThe next week the $charge was gone but I was charged $Again we called EnterpriseAt $per day x days the amount is $We asked why were over charged (even though we should not have been charged at all)
We rented a car from enterprise on 10/7/and drove it for miles and returned it the same dayNo damage was done while in our possession and the vehicle was not inspected upon returnNo paper work was provided to us upon returnWe received a letter dated 12/15/with charges totaling $1,for damages they claimed we didAfter requesting proof we were provided pictures and a breakdown of chargesAfter reviewing the paperwork we noticed the odometer read 17,when it arrived at the repair shop on 11/14/(over a month later)We spoke to manager, Anthony, he stated that vehicles are not rented when damage occurs to their vehiclesOur receipt provided by enterprise shows the odometer reading at 6,upon returnNot only are we 100% sure we did not cause any damages to vehicle, but the vehicle was driven over 10,miles after we dropped off the vehicle and before being taken in for repairsWe have sent an email on 01/17/with no response, but have since
I rented a car from this establishment for a total of daysI picked up the rental on friday 05/29/at 4:47pm and returned the vehicle on sunday 06/07/at 4pmI signed a contract that stated the fees for the rental including their daily insurance for a total of days was $469.95, I was also allotted miles as stated in the contractThe milage on the rental going out was and coming inI drove 3,miles totalI drove exactly miles over allowedThe contract states $charge per mile over I should have only been charged $plus $for the miles over allowedFor a total of $Instead Enterprise charged me an additional day for the rental at $and an additional day of insurance at $and miles over allowed at $a mile plus applicable state fees and taxes for the additional day at $For a grand total of $Enterprise overcharged me for a total of $I've made multiple attempts to resolve this
My car was in an accident that the other insurance was totally responsible forMy insurance Travelers Insurance, claim number *** told me they were covering the entire cost of the rental carI had Enterprise Rent a car charge my Credit Card $This charge is not in line with what I was supposed to be chargedI talked to my insurance upon turning in the rental car and was told there would be no charge to meEnterprise has wrongfully charged me for the rentalI want my $refunded and a formal appology from the corporate headquarters and the manger of the rental office fired!
Rented for days, and charging for daysRented on Friday at about 4pmPayed deposit, one day rental and insuranceWent to return on Saturday business was closed, and a sign on keybox said I was responsible for any damage to vehicle left on propertyDecided to take care for safetyCame when office reopened on MondayThe deposit of $was enough to cover the extra daysAnd now they're saying I owe for a fourth day which I did not have car in my possession
Location: Washington StTacoma, WA I originally made a reservation through Costco to do a rental on 8/3/16-8/10/$reservation *** under my nameI showed up 7:am 8/3/to get the car, and first I went through we cannot rent on a debit card, which I was not advised prior to and have done before in past rentals, then I can rent on debit but only certain cars and given the cares up to full size no suv's, but im going campingso I called escalation to see what they could do, then im advised by them I can rental an van on debit to (not advised by the store)I call the store back now im heading to work in Seattle, they advise oh yeah you could have gotten a van, so I ask to transfer my reservation to Seattle I will get one there, im then advised I can only rent near my home (not in the debit car info I was shown)So I then have my mother due the rental (*** ***) and ask what needs to be done and cost for auth driver, we are advised cost now extra $70, s
We had a bad experience last year with Enterprise at *** * *** ***, and wrote a complaint to the Revdex.comI am happy to report that due to the efforts of Erik ***, Jared *** and Dane at the *** branch, we are totally satisfiedThey went above and beyond and we will us this business for our future rental needs
Enterprise sent me a bill of $balance for repair to the window of their rental car after already charging $to my American Express card as "deductible" for my primary insurance (total amount, according to Enterprise, is $387)Before this happened, I already informed the agency that I have a premium rental car protection agreement, bought separately through AMEX, and they should proceed through that firstThe agency person then told me that they usually go through primary insurance firstWell, if that is the case, then there are THREE acts of dishonesty and fraud committed by Enterprise a) if they chose to charge me $for my deductible to the primary insurance provider, GEICO, my insurance company policy clearly states that as a customer, I had the full right to take the rental vehicle to the repair center of my choiceEnterprise did not let me do that or provide any similar option and forced their own decision on this situation and had it repaired through a center of thei
I was involved in a car accident in June of We took our SUV to *** *** * *** at *** *** *** *** ** ***The motorist who hit us was at fault and all repairs were completed through ***
The representative for *** rented us a vehicle through Enterprise Rent-A-Car N State Street Bellingham Washington *** to use until our car was repaired
*** *** had our car from 5/12/until 6/2/We had a planned trip out of town from May 18th-22nd We spoke the Enterprise representative who dropped off the car on 5/12/about this and he stated "Just drive the car to Seattle and turn it in at the airport and when you return home another car will be waiting"We also spoke with the office manager at *** *** as well as the *** representative who was managing our claimAt the time of the rental we were asked for a credit card as we would be responsible for applicable taxesWe agreed to this
On the second day of
I rented a car (Altima) from enterprise on 7/27/I intially wanted a luxury car however they did not have one so I went with a standard sedan(Altima)I rented the car and left enterpriseI noticed that the car had a rock chip and I took it back They noted the rock chip and I left againI recieved a call the next afternoon and they informed me that they had a luxury carI went and returned the sedanRachel and I did the final walk through and that's when she noticed a scratch on the carI informed her that it had been thereShe then told me it was notI politely informed her that it was on there and she finished the walk through rented me the BMW and I left EnterpriseI received an e-mail from rachel that she left a message on my phone about the Altima and that she confirmed with Natasha that it wasn't rented like that and I needed to call her backWhen I did call Rachel back she was rude and immediately started yelling at me and accusing me of causing the damage to the c
I was issued a rental car from Enterprise today through my insurance company GeicoAlthough I was advised that there would be no out of pocket expenses for my rental car by GeicoI found out when I was actually at Enterprise that I would be responsible for the deposit inorder to even get the rentalAnyways hour later after several phone calls to my bank to fund my deposit, I was able to put forth a deposit to enterpriseAt this point the Enterprise office at this location was flooded with some others disrgruntled customers complaining about the same thing and others waiting in line to be servedOne of their representatives finally came around to complete my transactions but was so overwhelmed herself she quickly walked by the vehicle handed me a form to sign and sent me on my wayI was already frustrated myself after being there all morning blindsided and now being rushed out the doorOn my way out of their parking lot I went to pick my daughter from schoolMy daughter gets i
Revdex.com HAS ALTERED THIS COMPLAINT DUE TO THE USE OF PROFANITY
Si I rented from Enterprise for straight yearsTowards the beginning of last year the replaced the manager Matt with ***From that point on the billing was wrong I was harassed on a weekly basis and com to discover they doubled billed meIn the middle of (I have the documentation) I was rear endedThe Enterprise vehicle I was driving had an exprired licenseThey tried coming after me for the damages but I was not liable and I stood my groundWhen I went to renew the rental in approxAug they said I had pay the damages or I could no longer rentI told them to take their PROFANITY rentalIn that meeting I showed them where they had double billed me and both *** (LCW Manager) and Andrew (Regional Mngr) acknowledged their error and said they'd correct itThey didn't sent me to collectionsI want them to be accountable!
I rented a car from Alamo, Rental Agreement #*** on June 7, We had a flat tire during the rental and we got it repaired, which cost $Since we used Citi points for the rental, the money couldn't be reimbursed directlyThe agent at the Spokane airport said they agreed to pay for the repair and would send us a checkI called in August inquiring about our check and the CSR, Leslie, apologized and said they would send the check right awayGot nothingCalled again in September and got the same apology and promise to send the checkAgain nothingCalled again in October and CSR, Lewanda, promised again to send me a checkAlso gave me a one day free rental for full size car for all the issuesUselessCalled again in November and manager, Michelle, said I agreed to the one day free rental in lieu of the $checkNo way
Location involved
National Alamo Car RentalW Airport Dr Ste 303Spokane, WA 99224(509) 624-
Was told that My warranty company backdated the date I was supposed to return my carRegard list between the of them and nobody was willing to settle anything instead they went after meAfter arguing with a gentleman that works their name TAR A*, who was very rude and demands money for me after me hanging up on him I finally received a call from a manager, whose name is Oscar, who after us going through the days and the amounts that they charged me for the dais we realized I owed them nothingNow weeks later they're taking it back saying I owed them money
I recently had to get a rental car because my car was in the repair shop and at the process of doing the paper work the gentlemen who was helping me asked me if I wanted to purchase extra protection and I then asked if I don't use do I get the money back and he said they don't give cash refunds, but the money would be discounted off our insurance and said great sureThen at the process of looking through my credit card bill I noticed a charge of and some change for a Dw which the added protectionSo I called enterprise and they said that want the case the money isn't refundableIf I now that I would have never done that
We had a bad experience last year with Enterprise at *** * *** ***, and wrote a complaint to the Revdex.comI am happy to report that due to the efforts of Erik ***, Jared *** and Dane at the *** branch, we are totally satisfiedThey went above and beyond and we will us this business for our future rental needs
I rented a car from Enterprise for one week beginning on Saturday, November 12th, The receipt was printed out before the car was ready, so there was about a one hour time difference between what the receipt said and when I actually got the carOn Friday, November 18th, I called to see if I could keep the car over the weekend and could I get the weekend special rate of per day with the insurance being per dayI talked with one associate who quoted me a price that did not make sense to me, so he transferred me to another associateI thought that the price was settled at the per day rateI stated that if it was going to more than than, then I would not rent the car, I would return it on Saturday morningIt was my understanding that the car was per day with the insurance being per daySo, I understood the total to be plus any applicable taxesWhen I returned the car on Monday, at 1:PM (approximately) I was charged for an additional dayI wa
I called to speak to a supervisor and the receptionist was extremely very unprofessional and rudeI have called the previous day to inquire information on my rental and the person that answered the phone was rude and condescending and refused to give me his name and when I ask to speak to a supervisor he also refuse to get me onetoday on 11/15/and I ask to speak to a supervisor for the 2nd time and I finally got thru to one by the name of Connor A*** this is the name he gave me and he as well was unprofessional and rudehe was not answering my questions and was asking me question after I was questioning himhe was also very condescending and try to insult my intelligence and when I ask to have the name of the district manager he refused to give it to me and I asked him times if he knows he cant deny giving me this informationhe finally gave me the name of Kassanra H*** at 425-251-***
Enterprise sent me a bill of $balance for repair to the window of their rental car after already charging $to my American Express card as "deductible" for my primary insurance (total amount, according to Enterprise, is $387)Before this happened, I already informed the agency that I have a premium rental car protection agreement, bought separately through AMEX, and they should proceed through that firstThe agency person then told me that they usually go through primary insurance firstWell, if that is the case, then there are THREE acts of dishonesty and fraud committed by Enterprise a) if they chose to charge me $for my deductible to the primary insurance provider, GEICO, my insurance company policy clearly states that as a customer, I had the full right to take the rental vehicle to the repair center of my choiceEnterprise did not let me do that or provide any similar option and forced their own decision on this situation and had it repaired through a center of thei
We rented a car from enterprise on 10/7/and drove it for miles and returned it the same dayNo damage was done while in our possession and the vehicle was not inspected upon returnNo paper work was provided to us upon returnWe received a letter dated 12/15/with charges totaling $1,for damages they claimed we didAfter requesting proof we were provided pictures and a breakdown of chargesAfter reviewing the paperwork we noticed the odometer read 17,when it arrived at the repair shop on 11/14/(over a month later)We spoke to manager, Anthony, he stated that vehicles are not rented when damage occurs to their vehiclesOur receipt provided by enterprise shows the odometer reading at 6,upon returnNot only are we 100% sure we did not cause any damages to vehicle, but the vehicle was driven over 10,miles after we dropped off the vehicle and before being taken in for repairsWe have sent an email on 01/17/with no response, but have since
I rented a car through Chevy because my car was being fixedI thought the insurance for the rental was a flat rate of $Turns out the fee is per dayI contacted them and told them I did not want the insurance at which point they told me to come sign a formMy husband went to sign it and they said car had to be thereFor the next week or so we stayed in contact with them letting them know neither of us could get off of work in time before they closed to signThen Chevy said my car was doneWe called them again and asked them to meet at chevy so I could sign paperWe were told no one would meet us and the fee for insurance would be handled by managerThen I got a charge for $on my credit cardWe again called and manager said he was going to investigateThe next week the $charge was gone but I was charged $Again we called EnterpriseAt $per day x days the amount is $We asked why were over charged (even though we should not have been charged at all)
We rented a car from enterprise on 10/7/and drove it for miles and returned it the same dayNo damage was done while in our possession and the vehicle was not inspected upon returnNo paper work was provided to us upon returnWe received a letter dated 12/15/with charges totaling $1,for damages they claimed we didAfter requesting proof we were provided pictures and a breakdown of chargesAfter reviewing the paperwork we noticed the odometer read 17,when it arrived at the repair shop on 11/14/(over a month later)We spoke to manager, Anthony, he stated that vehicles are not rented when damage occurs to their vehiclesOur receipt provided by enterprise shows the odometer reading at 6,upon returnNot only are we 100% sure we did not cause any damages to vehicle, but the vehicle was driven over 10,miles after we dropped off the vehicle and before being taken in for repairsWe have sent an email on 01/17/with no response, but have since
I rented a car from this establishment for a total of daysI picked up the rental on friday 05/29/at 4:47pm and returned the vehicle on sunday 06/07/at 4pmI signed a contract that stated the fees for the rental including their daily insurance for a total of days was $469.95, I was also allotted miles as stated in the contractThe milage on the rental going out was and coming inI drove 3,miles totalI drove exactly miles over allowedThe contract states $charge per mile over I should have only been charged $plus $for the miles over allowedFor a total of $Instead Enterprise charged me an additional day for the rental at $and an additional day of insurance at $and miles over allowed at $a mile plus applicable state fees and taxes for the additional day at $For a grand total of $Enterprise overcharged me for a total of $I've made multiple attempts to resolve this
My car was in an accident that the other insurance was totally responsible forMy insurance Travelers Insurance, claim number *** told me they were covering the entire cost of the rental carI had Enterprise Rent a car charge my Credit Card $This charge is not in line with what I was supposed to be chargedI talked to my insurance upon turning in the rental car and was told there would be no charge to meEnterprise has wrongfully charged me for the rentalI want my $refunded and a formal appology from the corporate headquarters and the manger of the rental office fired!
Rented for days, and charging for daysRented on Friday at about 4pmPayed deposit, one day rental and insuranceWent to return on Saturday business was closed, and a sign on keybox said I was responsible for any damage to vehicle left on propertyDecided to take care for safetyCame when office reopened on MondayThe deposit of $was enough to cover the extra daysAnd now they're saying I owe for a fourth day which I did not have car in my possession
Location: Washington StTacoma, WA I originally made a reservation through Costco to do a rental on 8/3/16-8/10/$reservation *** under my nameI showed up 7:am 8/3/to get the car, and first I went through we cannot rent on a debit card, which I was not advised prior to and have done before in past rentals, then I can rent on debit but only certain cars and given the cares up to full size no suv's, but im going campingso I called escalation to see what they could do, then im advised by them I can rental an van on debit to (not advised by the store)I call the store back now im heading to work in Seattle, they advise oh yeah you could have gotten a van, so I ask to transfer my reservation to Seattle I will get one there, im then advised I can only rent near my home (not in the debit car info I was shown)So I then have my mother due the rental (*** ***) and ask what needs to be done and cost for auth driver, we are advised cost now extra $70, s
We had a bad experience last year with Enterprise at *** * *** ***, and wrote a complaint to the Revdex.comI am happy to report that due to the efforts of Erik ***, Jared *** and Dane at the *** branch, we are totally satisfiedThey went above and beyond and we will us this business for our future rental needs
Enterprise sent me a bill of $balance for repair to the window of their rental car after already charging $to my American Express card as "deductible" for my primary insurance (total amount, according to Enterprise, is $387)Before this happened, I already informed the agency that I have a premium rental car protection agreement, bought separately through AMEX, and they should proceed through that firstThe agency person then told me that they usually go through primary insurance firstWell, if that is the case, then there are THREE acts of dishonesty and fraud committed by Enterprise a) if they chose to charge me $for my deductible to the primary insurance provider, GEICO, my insurance company policy clearly states that as a customer, I had the full right to take the rental vehicle to the repair center of my choiceEnterprise did not let me do that or provide any similar option and forced their own decision on this situation and had it repaired through a center of thei
I was involved in a car accident in June of We took our SUV to *** *** * *** at *** *** *** *** ** ***The motorist who hit us was at fault and all repairs were completed through ***
The representative for *** rented us a vehicle through Enterprise Rent-A-Car N State Street Bellingham Washington *** to use until our car was repaired
*** *** had our car from 5/12/until 6/2/We had a planned trip out of town from May 18th-22nd We spoke the Enterprise representative who dropped off the car on 5/12/about this and he stated "Just drive the car to Seattle and turn it in at the airport and when you return home another car will be waiting"We also spoke with the office manager at *** *** as well as the *** representative who was managing our claimAt the time of the rental we were asked for a credit card as we would be responsible for applicable taxesWe agreed to this
On the second day of
I rented a car (Altima) from enterprise on 7/27/I intially wanted a luxury car however they did not have one so I went with a standard sedan(Altima)I rented the car and left enterpriseI noticed that the car had a rock chip and I took it back They noted the rock chip and I left againI recieved a call the next afternoon and they informed me that they had a luxury carI went and returned the sedanRachel and I did the final walk through and that's when she noticed a scratch on the carI informed her that it had been thereShe then told me it was notI politely informed her that it was on there and she finished the walk through rented me the BMW and I left EnterpriseI received an e-mail from rachel that she left a message on my phone about the Altima and that she confirmed with Natasha that it wasn't rented like that and I needed to call her backWhen I did call Rachel back she was rude and immediately started yelling at me and accusing me of causing the damage to the c
I was issued a rental car from Enterprise today through my insurance company GeicoAlthough I was advised that there would be no out of pocket expenses for my rental car by GeicoI found out when I was actually at Enterprise that I would be responsible for the deposit inorder to even get the rentalAnyways hour later after several phone calls to my bank to fund my deposit, I was able to put forth a deposit to enterpriseAt this point the Enterprise office at this location was flooded with some others disrgruntled customers complaining about the same thing and others waiting in line to be servedOne of their representatives finally came around to complete my transactions but was so overwhelmed herself she quickly walked by the vehicle handed me a form to sign and sent me on my wayI was already frustrated myself after being there all morning blindsided and now being rushed out the doorOn my way out of their parking lot I went to pick my daughter from schoolMy daughter gets i