I rented a car (Altima) from enterprise on 7/27/I intially wanted a luxury car however they did not have one so I went with a standard sedan(Altima)I rented the car and left enterpriseI noticed that the car had a rock chip and I took it back They noted the rock chip and I left againI recieved a call the next afternoon and they informed me that they had a luxury carI went and returned the sedanRachel and I did the final walk through and that's when she noticed a scratch on the carI informed her that it had been thereShe then told me it was notI politely informed her that it was on there and she finished the walk through rented me the BMW and I left EnterpriseI received an e-mail from rachel that she left a message on my phone about the Altima and that she confirmed with Natasha that it wasn't rented like that and I needed to call her backWhen I did call Rachel back she was rude and immediately started yelling at me and accusing me of causing the damage to the c
I received an unauthorized charge from Enterprise of $
I was at a stop light on Set/ 20, A car ran into my bumper The driver of that car had *** insuranceI filed a police reportA person from *** called me to say that they were responsible and would take care of all the repair and a rental car for me They did so Each time I had to sign anything I asked if I had to pay anything The answer was always no Every thing went ok I thought and I was done with it A month later I received a bill on my credit card for $from enterprise for who knows what I wrote to enterprise telling them that I did not owe this and that I would not pay thisIt was not legal to charge my credit card
Weeks later I got a notice from my credit card that Enterprise had removed the charge Again I thought everything was ok
Weeks later I got a bill by mail for the same amount They sent me an authorization to accept this as my responsibility and to charge my credit card
rented a car from Federal Way Enterprise rental car Pacific Hwy S, in Federal Way When I rented the car, the agent Darrel W***, who stated he was the manager, gave me the walkthrough He asked me for car insurance and after finding out insurance, upgraded my car I returned the car to Highway 99, Vancouver Washington, 98665, and an agent, Martell, returned the car, confirmed it was in good condition and signed my invoice stating no damage He called me a day after I returned the car, stating "we noted a tear in the back driver's seat" and I spoke to him and told him that I did not cause any damage to the vehicle and I had the invoice that he signed off on to prove this He stated that the car was damaged prior and he would note that on the form and send it back to the office where I rented it from Two weeks later, I got a damage claim from enterprise stating "we have been notified of damage to your vehicle" and demanding I pay I did not cause any damage to
Location: Washington StTacoma, WA I originally made a reservation through Costco to do a rental on 8/3/16-8/10/$reservation *** under my nameI showed up 7:am 8/3/to get the car, and first I went through we cannot rent on a debit card, which I was not advised prior to and have done before in past rentals, then I can rent on debit but only certain cars and given the cares up to full size no suv's, but im going campingso I called escalation to see what they could do, then im advised by them I can rental an van on debit to (not advised by the store)I call the store back now im heading to work in Seattle, they advise oh yeah you could have gotten a van, so I ask to transfer my reservation to Seattle I will get one there, im then advised I can only rent near my home (not in the debit car info I was shown)So I then have my mother due the rental (*** ***) and ask what needs to be done and cost for auth driver, we are advised cost now extra $70, s
Business (as entered)enterprise rent a carBouslog RD.BurlingtonWA, 98233360-757-7343To whom it may concern,
Requesting the supporting documents to this subject matter attached and sent to: ***
I am lost with words on this issue and my tenure with EnterpriseHas a long time ENTERPRISE Platinum member with built in Loyalty, Trust and Honesty?
On February 17th 4:30pm I decided to rent a vehicle from a different enterprise location due to closeness from where I was at work to the scheduled family event I promised my kids to takeIt was short distant and did not think of anything happening to the vehicleEverything went smoothly and I drove the vehicle home because it was not due to till the next day February 18th 4:pmwhen I returned the vehicle February 18th 4:pm at this different location I notic
Business (as entered)enterprise rent a carBouslog RD.BurlingtonWA, 98233360-757-7343To whom it may concern,
Requesting the supporting documents to this subject matter attached and sent to: ***
I am lost with words on this issue and my tenure with EnterpriseHas a long time ENTERPRISE Platinum member with built in Loyalty, Trust and Honesty?
On February 17th 4:30pm I decided to rent a vehicle from a different enterprise location due to closeness from where I was at work to the scheduled family event I promised my kids to takeIt was short distant and did not think of anything happening to the vehicleEverything went smoothly and I drove the vehicle home because it was not due to till the next day February 18th 4:pmwhen I returned the vehicle February 18th 4:pm at this different location I notic
On 3/1/i was provided a rental Truck by Enterprise Rent a Car that had expired tabsAs a result the Truck was towedOn 3/2/i woke to go to work when I found that the truck was goneI was diagnosed with a anxiety disorder when I was 16, under the right circumstances the panic attacks can be very frightening and takes a couple days to get over itThis was one of those timesAfter calling tow companies I found the one that had it *** *** ***AT the time I was not able to call enterprise because they did not open yetI thought the right thing to do was to get it out of the impound yard and I did just thatI was late to work, had to talk to my land lord and explain what happened and because of all that I suffered even more anxiety attacksWhen I told them about the tabs and how the truck was illegal/not allowed to drive on the road their response was "cops do not care if rentals have expired tabs" so after going back and forth about if they are fault they told me
This involves the shoreline location, though the location does not show up in here
I have had NOTHING but problems with this locationtheir logo is enterprise- we will pick you upNOT even once was that offeredthey gave me a crappy carI mean crappyFrom day one it had problems with the tires, and I went to les scwab every single day with itthe light kept coming onthe car had less then miles on itSO I went to les scwab, they said it was fineEVERY SINGLE DAYentererprise did nothingthey offered nothing for all the inconviencebecause of this accident, I told them I can NOT miss more workthey were not willing to work with me or do anythingthe tire went flatagain, nothingThey told me I had to be there with the flat to get it fixedtwo hours it tookguess what? I did NOT Need to be therethey asked for no identification and they also did not make me signso enterprise lied, made my life harder for nothingTHen they tell me I have to pay for a ne
I received an unauthorized charge from Enterprise of $
I was at a stop light on Set/ 20, A car ran into my bumper The driver of that car had *** insuranceI filed a police reportA person from *** called me to say that they were responsible and would take care of all the repair and a rental car for me They did so Each time I had to sign anything I asked if I had to pay anything The answer was always no Every thing went ok I thought and I was done with it A month later I received a bill on my credit card for $from enterprise for who knows what I wrote to enterprise telling them that I did not owe this and that I would not pay thisIt was not legal to charge my credit card
Weeks later I got a notice from my credit card that Enterprise had removed the charge Again I thought everything was ok
Weeks later I got a bill by mail for the same amount They sent me an authorization to accept this as my responsibility and to charge my credit card
My daughter rented a car from enterprise car rental she didn't have enough money at the time so I used my debit card to help with the payment a one time payment of$was charged to my card a week later they charged my debit card again in the amount of $I called and talked with the assistant manager about returning the payment of $and that the $payment was a one time payment she informed me that she would return the payment of $and that she would not charge my debit card again on 9/28/enterprise car rental charged my debit card again in the amount of$after I had a prior conversation with them about the one time payment of$I want the $payment returned back to me the car was not in my name I only helped out with the one time payment of $
My car was in an accident that the other insurance was totally responsible forMy insurance Travelers Insurance, claim number *** told me they were covering the entire cost of the rental carI had Enterprise Rent a car charge my Credit Card $This charge is not in line with what I was supposed to be chargedI talked to my insurance upon turning in the rental car and was told there would be no charge to meEnterprise has wrongfully charged me for the rentalI want my $refunded and a formal appology from the corporate headquarters and the manger of the rental office fired!
Revdex.com HAS ALTERED THIS COMPLAINT DUE TO THE USE OF PROFANITY
Si I rented from Enterprise for straight yearsTowards the beginning of last year the replaced the manager Matt with ***From that point on the billing was wrong I was harassed on a weekly basis and com to discover they doubled billed meIn the middle of (I have the documentation) I was rear endedThe Enterprise vehicle I was driving had an exprired licenseThey tried coming after me for the damages but I was not liable and I stood my groundWhen I went to renew the rental in approxAug they said I had pay the damages or I could no longer rentI told them to take their PROFANITY rentalIn that meeting I showed them where they had double billed me and both *** (LCW Manager) and Andrew (Regional Mngr) acknowledged their error and said they'd correct itThey didn't sent me to collectionsI want them to be accountable!
I rent a car from enterprise anchorage airport brunch, purchased extra collision and roadside assistance, got an accident on road which was told not allowed to drive after I got an accidentpeople answered my calls made promises but was denied afterwards, and charge me directly without telling me for what nor asking for my authorizationI planned to drive the dalton hwy, which seems to be forbidened by the contract(I learnt this after the accident)I mentioned I planned to go to north of fairbanks, no one said no, nothing shows no on contract, agent gave me a voucher on my demond and said nothing about itafter I got the accident, I called local brunch three times and got different replies1st time said roadside assistance are not resposible for accident on dalton highway(which on the voucher nobody mentioned it), but as long as I drive the car back the collision will pay for the damage2nd time said call the road assistance and after clearly explain my situation, road assistance
My daughter rented a car from enterprise car rental she didn't have enough money at the time so I used my debit card to help with the payment a one time payment of$was charged to my card a week later they charged my debit card again in the amount of $I called and talked with the assistant manager about returning the payment of $and that the $payment was a one time payment she informed me that she would return the payment of $and that she would not charge my debit card again on 9/28/enterprise car rental charged my debit card again in the amount of$after I had a prior conversation with them about the one time payment of$I want the $payment returned back to me the car was not in my name I only helped out with the one time payment of $
Was told that My warranty company backdated the date I was supposed to return my carRegard list between the of them and nobody was willing to settle anything instead they went after meAfter arguing with a gentleman that works their name TAR A*, who was very rude and demands money for me after me hanging up on him I finally received a call from a manager, whose name is Oscar, who after us going through the days and the amounts that they charged me for the dais we realized I owed them nothingNow weeks later they're taking it back saying I owed them money
I was pulled over by a police officer and I was asked for the registration however I was unable to give it to him because I could not find itI looked in the glove compartment and it was not thereEnterprise failed to put it in the car
On 10/17/the transmission went out in my car while driving to work and I needed to rent a car while it was being repaired I searched online for the best deals and chose Enterprise, located in Pullman, WA I found a car online listed for that location for $29.99/day Then I called the phone number listed on the web page and made the reservation
When I arrived I was told that there weren't any $29.99/day cars available, the cheapest they had was nearly $50/day I complained about advertising and was told, "Most of our customers like the free up-grade." I pointed out that it wasn't a free upgrade because they weren't charging me $29.99/day, they were charging full price for the car Before I left, my name was taken and I was told that I would be called as soon as cheaper car came in, and then I could swap cars
The following day, still no call, but the cheaper cars were still appearing on the website I called to reserve the cheaper car and was told those prices were only available online, by making the reservation over the phone I made myself ineligible for the lower rate, if I wanted a car for $29.99/day I would have to make the reservation and pay via their online system
Following this advice, I canceled my reservation for the expensive car and tried using the online system Everything worked, but I couldn't pay online I called and pointed out that I couldn't pay online and was told I could give them my credit card number over the phone
On 10/when I brought the car back I was told, again, that they didn't have any $29.99/day cars available I got upset and pointed out that I asked to be put on a wait list, then jumped through a lot of hoops to cancel the current reservation and make another one online for the purpose of getting the $29.99/day price
At that point I was told, "We don't even keep those smaller cars on the lot because everyone really likes getting the free upgrades to the bigger cars."
I pointed out once again that it wasn't free because I wasn't being charged the rate I was quoted online I was being charged more and that when I reserve a car for $29.99/day, I expect that is what I will get The girl behind the counter said that she would honor the $29.99/day price, but that it was against policy to take credit card numbers over the phone, so my reservation was null and void She said that she needed to physically needed to have the card in hand
I didn't have my credit card with me at the time, and didn't have enough money in my checking account to cover it with my debit card because, in addition to the cost of the rental and the security deposit they took previously, they needed a second security deposit I asked why they couldn't apply the previous security deposit to the new car since I was returning the other one at the same time and was told that was against company policy I told them that was ridiculous, I had followed every step they had given me and every time they say the would honor the $29.99/day price I booked at, they came up with another hoop to jump through to keep me in the more expensive car and that I was advertising to offer cars for $29.99/day on the website, then refuse to honor the reservation
The girl at the counter said there was nothing she could do because it was corporate policy, but assured me I would get the lower rate if I came back one more time
Once again I left their location, this time going to my bank and transferring the money from my savings account to my checking account Then I returned to the Enterprise location with my debit card and a completed online reservation
When I walked in the door I was told that they had been in touch with their manager and didn't like being accused of advertising, so they were refusing to rent any car to me, regardless of price
I had to walk over a mile back to work in the rain all because they didn't want to honor the price they were advertising on their website and for which I had a reservation
After I got back to work I rented a car from ***got the car listed online, at the price listed online, and have had no troubles since I will NEVER rent a car from Enterprise again From now on I will ALWAYS use***
I rented a vehicle from Enterprise in Bellingham, WA (airport)Every time I have rented from Enterprise, a rep from the company comes out and inspects the vehicle with me for any damageThis time they did not come out and inspect the vehicleIt was raining hard outside when I retrieved the vehicle, A cursory inspection of the vehicle revealed no damageThus I went on my wayWhen I returned the vehicle in Sacramento, CA, they looked over the car with a fine-tooth comb (albeit sunny and outside)The woman from Enterprise for slight damage above the left front wheelWhen she pointed to it, I could not see the damageShe had to physically go up to the car and point at itThe reason I couldn't see it was because there was no paint damage whatsoever, nor was there any scrapes, etcwhich would have indicated damageI argued with her that the damage must have happened previous to my rentalFurthermore, since they (Enterprise) did not come out and inspect the vehicle with me in B
I exchanged my rental vehicle at about 1:pm on 7/22/for an upgrade at EnterpriseI moved my stuff over to the upgrade and left the storeI got home and around pm I realized I left my garage door opener in the vehicle but the store was already closedI called first thing on 7/23//around am to ensure my vehicle was not rented out againI got a hold of Jason who claimed he was the store managerHe said the vehicle had not already been cleaned and it was not in thereI told him I personally wanted to check and he said it was already transferred to BurienI told Jason I know the garage door opener was in the vehicle and he told me they are not responsible for lost itemsI contacted Burien Enterprise and the told me the vehicle had already been cleaned out and there wasn't a garage door opener in the vehicleThis statement right there shows Jason lied to me because he told me the vehicle hadn't been cleaned out yet and Burien store just checkedI am tired of Jason
Briefly, Enterprise charged me for all optional coverages for rental car, despite my request to cover only car damage during the first week and to remove all optional coverages after the first week of the rentEnterprise then charged me for $1,
Here are the details
On June 23rd, 2017, I was in car accident where I was injured and my car became not suitable for driving
On June 27th, I rented a car from Enterprise where I asked them to make sure the rental car is coveredI did not ask them for any additional protection coverages like medical, and they did not offer any to meWithout discussing it with me, Enterprise put included all optional coverages in my contract (medical coverage which I don’t need, for example)Enterprise policy is available online and requires them to offer any additional charges to customers
One week after the accident, insurance company for the driver who caused it (***), accepted full liability and gave me the reference number for car rental
I rented a car (Altima) from enterprise on 7/27/I intially wanted a luxury car however they did not have one so I went with a standard sedan(Altima)I rented the car and left enterpriseI noticed that the car had a rock chip and I took it back They noted the rock chip and I left againI recieved a call the next afternoon and they informed me that they had a luxury carI went and returned the sedanRachel and I did the final walk through and that's when she noticed a scratch on the carI informed her that it had been thereShe then told me it was notI politely informed her that it was on there and she finished the walk through rented me the BMW and I left EnterpriseI received an e-mail from rachel that she left a message on my phone about the Altima and that she confirmed with Natasha that it wasn't rented like that and I needed to call her backWhen I did call Rachel back she was rude and immediately started yelling at me and accusing me of causing the damage to the c
I received an unauthorized charge from Enterprise of $
I was at a stop light on Set/ 20, A car ran into my bumper The driver of that car had *** insuranceI filed a police reportA person from *** called me to say that they were responsible and would take care of all the repair and a rental car for me They did so Each time I had to sign anything I asked if I had to pay anything The answer was always no Every thing went ok I thought and I was done with it A month later I received a bill on my credit card for $from enterprise for who knows what I wrote to enterprise telling them that I did not owe this and that I would not pay thisIt was not legal to charge my credit card
Weeks later I got a notice from my credit card that Enterprise had removed the charge Again I thought everything was ok
Weeks later I got a bill by mail for the same amount They sent me an authorization to accept this as my responsibility and to charge my credit card
rented a car from Federal Way Enterprise rental car Pacific Hwy S, in Federal Way When I rented the car, the agent Darrel W***, who stated he was the manager, gave me the walkthrough He asked me for car insurance and after finding out insurance, upgraded my car I returned the car to Highway 99, Vancouver Washington, 98665, and an agent, Martell, returned the car, confirmed it was in good condition and signed my invoice stating no damage He called me a day after I returned the car, stating "we noted a tear in the back driver's seat" and I spoke to him and told him that I did not cause any damage to the vehicle and I had the invoice that he signed off on to prove this He stated that the car was damaged prior and he would note that on the form and send it back to the office where I rented it from Two weeks later, I got a damage claim from enterprise stating "we have been notified of damage to your vehicle" and demanding I pay I did not cause any damage to
Location: Washington StTacoma, WA I originally made a reservation through Costco to do a rental on 8/3/16-8/10/$reservation *** under my nameI showed up 7:am 8/3/to get the car, and first I went through we cannot rent on a debit card, which I was not advised prior to and have done before in past rentals, then I can rent on debit but only certain cars and given the cares up to full size no suv's, but im going campingso I called escalation to see what they could do, then im advised by them I can rental an van on debit to (not advised by the store)I call the store back now im heading to work in Seattle, they advise oh yeah you could have gotten a van, so I ask to transfer my reservation to Seattle I will get one there, im then advised I can only rent near my home (not in the debit car info I was shown)So I then have my mother due the rental (*** ***) and ask what needs to be done and cost for auth driver, we are advised cost now extra $70, s
Business (as entered)enterprise rent a carBouslog RD.BurlingtonWA, 98233360-757-7343To whom it may concern,
Requesting the supporting documents to this subject matter attached and sent to: ***
I am lost with words on this issue and my tenure with EnterpriseHas a long time ENTERPRISE Platinum member with built in Loyalty, Trust and Honesty?
On February 17th 4:30pm I decided to rent a vehicle from a different enterprise location due to closeness from where I was at work to the scheduled family event I promised my kids to takeIt was short distant and did not think of anything happening to the vehicleEverything went smoothly and I drove the vehicle home because it was not due to till the next day February 18th 4:pmwhen I returned the vehicle February 18th 4:pm at this different location I notic
Business (as entered)enterprise rent a carBouslog RD.BurlingtonWA, 98233360-757-7343To whom it may concern,
Requesting the supporting documents to this subject matter attached and sent to: ***
I am lost with words on this issue and my tenure with EnterpriseHas a long time ENTERPRISE Platinum member with built in Loyalty, Trust and Honesty?
On February 17th 4:30pm I decided to rent a vehicle from a different enterprise location due to closeness from where I was at work to the scheduled family event I promised my kids to takeIt was short distant and did not think of anything happening to the vehicleEverything went smoothly and I drove the vehicle home because it was not due to till the next day February 18th 4:pmwhen I returned the vehicle February 18th 4:pm at this different location I notic
On 3/1/i was provided a rental Truck by Enterprise Rent a Car that had expired tabsAs a result the Truck was towedOn 3/2/i woke to go to work when I found that the truck was goneI was diagnosed with a anxiety disorder when I was 16, under the right circumstances the panic attacks can be very frightening and takes a couple days to get over itThis was one of those timesAfter calling tow companies I found the one that had it *** *** ***AT the time I was not able to call enterprise because they did not open yetI thought the right thing to do was to get it out of the impound yard and I did just thatI was late to work, had to talk to my land lord and explain what happened and because of all that I suffered even more anxiety attacksWhen I told them about the tabs and how the truck was illegal/not allowed to drive on the road their response was "cops do not care if rentals have expired tabs" so after going back and forth about if they are fault they told me
This involves the shoreline location, though the location does not show up in here
I have had NOTHING but problems with this locationtheir logo is enterprise- we will pick you upNOT even once was that offeredthey gave me a crappy carI mean crappyFrom day one it had problems with the tires, and I went to les scwab every single day with itthe light kept coming onthe car had less then miles on itSO I went to les scwab, they said it was fineEVERY SINGLE DAYentererprise did nothingthey offered nothing for all the inconviencebecause of this accident, I told them I can NOT miss more workthey were not willing to work with me or do anythingthe tire went flatagain, nothingThey told me I had to be there with the flat to get it fixedtwo hours it tookguess what? I did NOT Need to be therethey asked for no identification and they also did not make me signso enterprise lied, made my life harder for nothingTHen they tell me I have to pay for a ne
I received an unauthorized charge from Enterprise of $
I was at a stop light on Set/ 20, A car ran into my bumper The driver of that car had *** insuranceI filed a police reportA person from *** called me to say that they were responsible and would take care of all the repair and a rental car for me They did so Each time I had to sign anything I asked if I had to pay anything The answer was always no Every thing went ok I thought and I was done with it A month later I received a bill on my credit card for $from enterprise for who knows what I wrote to enterprise telling them that I did not owe this and that I would not pay thisIt was not legal to charge my credit card
Weeks later I got a notice from my credit card that Enterprise had removed the charge Again I thought everything was ok
Weeks later I got a bill by mail for the same amount They sent me an authorization to accept this as my responsibility and to charge my credit card
My daughter rented a car from enterprise car rental she didn't have enough money at the time so I used my debit card to help with the payment a one time payment of$was charged to my card a week later they charged my debit card again in the amount of $I called and talked with the assistant manager about returning the payment of $and that the $payment was a one time payment she informed me that she would return the payment of $and that she would not charge my debit card again on 9/28/enterprise car rental charged my debit card again in the amount of$after I had a prior conversation with them about the one time payment of$I want the $payment returned back to me the car was not in my name I only helped out with the one time payment of $
My car was in an accident that the other insurance was totally responsible forMy insurance Travelers Insurance, claim number *** told me they were covering the entire cost of the rental carI had Enterprise Rent a car charge my Credit Card $This charge is not in line with what I was supposed to be chargedI talked to my insurance upon turning in the rental car and was told there would be no charge to meEnterprise has wrongfully charged me for the rentalI want my $refunded and a formal appology from the corporate headquarters and the manger of the rental office fired!
Revdex.com HAS ALTERED THIS COMPLAINT DUE TO THE USE OF PROFANITY
Si I rented from Enterprise for straight yearsTowards the beginning of last year the replaced the manager Matt with ***From that point on the billing was wrong I was harassed on a weekly basis and com to discover they doubled billed meIn the middle of (I have the documentation) I was rear endedThe Enterprise vehicle I was driving had an exprired licenseThey tried coming after me for the damages but I was not liable and I stood my groundWhen I went to renew the rental in approxAug they said I had pay the damages or I could no longer rentI told them to take their PROFANITY rentalIn that meeting I showed them where they had double billed me and both *** (LCW Manager) and Andrew (Regional Mngr) acknowledged their error and said they'd correct itThey didn't sent me to collectionsI want them to be accountable!
I rent a car from enterprise anchorage airport brunch, purchased extra collision and roadside assistance, got an accident on road which was told not allowed to drive after I got an accidentpeople answered my calls made promises but was denied afterwards, and charge me directly without telling me for what nor asking for my authorizationI planned to drive the dalton hwy, which seems to be forbidened by the contract(I learnt this after the accident)I mentioned I planned to go to north of fairbanks, no one said no, nothing shows no on contract, agent gave me a voucher on my demond and said nothing about itafter I got the accident, I called local brunch three times and got different replies1st time said roadside assistance are not resposible for accident on dalton highway(which on the voucher nobody mentioned it), but as long as I drive the car back the collision will pay for the damage2nd time said call the road assistance and after clearly explain my situation, road assistance
My daughter rented a car from enterprise car rental she didn't have enough money at the time so I used my debit card to help with the payment a one time payment of$was charged to my card a week later they charged my debit card again in the amount of $I called and talked with the assistant manager about returning the payment of $and that the $payment was a one time payment she informed me that she would return the payment of $and that she would not charge my debit card again on 9/28/enterprise car rental charged my debit card again in the amount of$after I had a prior conversation with them about the one time payment of$I want the $payment returned back to me the car was not in my name I only helped out with the one time payment of $
Was told that My warranty company backdated the date I was supposed to return my carRegard list between the of them and nobody was willing to settle anything instead they went after meAfter arguing with a gentleman that works their name TAR A*, who was very rude and demands money for me after me hanging up on him I finally received a call from a manager, whose name is Oscar, who after us going through the days and the amounts that they charged me for the dais we realized I owed them nothingNow weeks later they're taking it back saying I owed them money
I was pulled over by a police officer and I was asked for the registration however I was unable to give it to him because I could not find itI looked in the glove compartment and it was not thereEnterprise failed to put it in the car
On 10/17/the transmission went out in my car while driving to work and I needed to rent a car while it was being repaired I searched online for the best deals and chose Enterprise, located in Pullman, WA I found a car online listed for that location for $29.99/day Then I called the phone number listed on the web page and made the reservation
When I arrived I was told that there weren't any $29.99/day cars available, the cheapest they had was nearly $50/day I complained about advertising and was told, "Most of our customers like the free up-grade." I pointed out that it wasn't a free upgrade because they weren't charging me $29.99/day, they were charging full price for the car Before I left, my name was taken and I was told that I would be called as soon as cheaper car came in, and then I could swap cars
The following day, still no call, but the cheaper cars were still appearing on the website I called to reserve the cheaper car and was told those prices were only available online, by making the reservation over the phone I made myself ineligible for the lower rate, if I wanted a car for $29.99/day I would have to make the reservation and pay via their online system
Following this advice, I canceled my reservation for the expensive car and tried using the online system Everything worked, but I couldn't pay online I called and pointed out that I couldn't pay online and was told I could give them my credit card number over the phone
On 10/when I brought the car back I was told, again, that they didn't have any $29.99/day cars available I got upset and pointed out that I asked to be put on a wait list, then jumped through a lot of hoops to cancel the current reservation and make another one online for the purpose of getting the $29.99/day price
At that point I was told, "We don't even keep those smaller cars on the lot because everyone really likes getting the free upgrades to the bigger cars."
I pointed out once again that it wasn't free because I wasn't being charged the rate I was quoted online I was being charged more and that when I reserve a car for $29.99/day, I expect that is what I will get The girl behind the counter said that she would honor the $29.99/day price, but that it was against policy to take credit card numbers over the phone, so my reservation was null and void She said that she needed to physically needed to have the card in hand
I didn't have my credit card with me at the time, and didn't have enough money in my checking account to cover it with my debit card because, in addition to the cost of the rental and the security deposit they took previously, they needed a second security deposit I asked why they couldn't apply the previous security deposit to the new car since I was returning the other one at the same time and was told that was against company policy I told them that was ridiculous, I had followed every step they had given me and every time they say the would honor the $29.99/day price I booked at, they came up with another hoop to jump through to keep me in the more expensive car and that I was advertising to offer cars for $29.99/day on the website, then refuse to honor the reservation
The girl at the counter said there was nothing she could do because it was corporate policy, but assured me I would get the lower rate if I came back one more time
Once again I left their location, this time going to my bank and transferring the money from my savings account to my checking account Then I returned to the Enterprise location with my debit card and a completed online reservation
When I walked in the door I was told that they had been in touch with their manager and didn't like being accused of advertising, so they were refusing to rent any car to me, regardless of price
I had to walk over a mile back to work in the rain all because they didn't want to honor the price they were advertising on their website and for which I had a reservation
After I got back to work I rented a car from ***got the car listed online, at the price listed online, and have had no troubles since I will NEVER rent a car from Enterprise again From now on I will ALWAYS use***
I rented a vehicle from Enterprise in Bellingham, WA (airport)Every time I have rented from Enterprise, a rep from the company comes out and inspects the vehicle with me for any damageThis time they did not come out and inspect the vehicleIt was raining hard outside when I retrieved the vehicle, A cursory inspection of the vehicle revealed no damageThus I went on my wayWhen I returned the vehicle in Sacramento, CA, they looked over the car with a fine-tooth comb (albeit sunny and outside)The woman from Enterprise for slight damage above the left front wheelWhen she pointed to it, I could not see the damageShe had to physically go up to the car and point at itThe reason I couldn't see it was because there was no paint damage whatsoever, nor was there any scrapes, etcwhich would have indicated damageI argued with her that the damage must have happened previous to my rentalFurthermore, since they (Enterprise) did not come out and inspect the vehicle with me in B
I exchanged my rental vehicle at about 1:pm on 7/22/for an upgrade at EnterpriseI moved my stuff over to the upgrade and left the storeI got home and around pm I realized I left my garage door opener in the vehicle but the store was already closedI called first thing on 7/23//around am to ensure my vehicle was not rented out againI got a hold of Jason who claimed he was the store managerHe said the vehicle had not already been cleaned and it was not in thereI told him I personally wanted to check and he said it was already transferred to BurienI told Jason I know the garage door opener was in the vehicle and he told me they are not responsible for lost itemsI contacted Burien Enterprise and the told me the vehicle had already been cleaned out and there wasn't a garage door opener in the vehicleThis statement right there shows Jason lied to me because he told me the vehicle hadn't been cleaned out yet and Burien store just checkedI am tired of Jason
Briefly, Enterprise charged me for all optional coverages for rental car, despite my request to cover only car damage during the first week and to remove all optional coverages after the first week of the rentEnterprise then charged me for $1,
Here are the details
On June 23rd, 2017, I was in car accident where I was injured and my car became not suitable for driving
On June 27th, I rented a car from Enterprise where I asked them to make sure the rental car is coveredI did not ask them for any additional protection coverages like medical, and they did not offer any to meWithout discussing it with me, Enterprise put included all optional coverages in my contract (medical coverage which I don’t need, for example)Enterprise policy is available online and requires them to offer any additional charges to customers
One week after the accident, insurance company for the driver who caused it (***), accepted full liability and gave me the reference number for car rental