Gilt Groupe

Hi There, We are regretfully unable to provide proof of authenticity for shoes I do apologize for any inconvenience As previously advised we'd be happy to make an exception to our policy to facilitate a return of this pair for a refund of account credits to spend on our siteWe completely stathe guarantee that every item is the authentic label it promises to beKind Regards Denis Customer Service Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Regardless of whether the description included heel taps is moot, I do not care about getting heel taps, I feel that Gilt Group was irresponsible in the way that my inquiry was handledFurthermore, I do not trust the authenticity of this product anymoreI want my money backYour customer service agent was rude and did not inform me about any steps that were taken even when I had specifically asked them to do soYes, my email was on file and I even doubled check it for themYour query also does not include why a dust bag was included when it wasn't listedI feel that I'm being taken advantage ofThe merchant is twisting their product description to suit their own needs only when it is convenient In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hello [redacted] , I hope you are keeping well I am so sorry for any inconvenience caused hereI have looked into this matter for you and unfortunately due to t he length of time since purchase, we would be unable to accept a return on any of these ordersI can see that in regards to orders [redacted] and [redacted] , you were able to create return labels for these orders but they were not returned to us which is why they expired in January I am sorry for any inconvenience caused here Best Regards, Cian

Hello [redacted] ,We are sorry with your dissatisfaction regarding the lamp we are unable to accept a return for that was purchased in December 2014.As per our return policy, the brand new lamp was final sale and non-returnable, which was stated on the sale page before the purchase was madeIn addition our return policy states, "Eligible item(s) must be returned or exchanged within days of the item shipped date or as otherwise stated on the item return policyReturned items must be unused, unworn, unwashed and undamagedPlease return items in their original packaging, including: hangers, plastic wrap, hang tags on garments, shoeboxes, dust bags and gift boxes."Sincerely,Gilt Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: I had recieved $credits before I complained this.But as I said,I lost about my giftcards with amount about $85.I got the giftcards from [redacted] .The giftcards could be used just one time,when I got the refund,the giftcards became invalid at the sametime.As the giftcards could be used to pay for orders of other shopping websites,not only GILT.COM,so I insist that GILT should pay me about $to my [redacted] account In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi there, I note that this complaint has been responded to previously and I hope that the member has found the resolution satisfactory.If they have any further queries or comments, they can feel free to contact us.Kind regards,***Gilt Customer Service

Hi ***,I do sincerely apologize that you have received the incorrect item and assure you that we are working hard with the manufacturer to source a replacement desk for you and this process can take 3-business days to get a resolutionIn this instance I have gone ahead and refunded the shipping charges of $to your paypal account please allow 5-business days for this refund to populate back to your accountThe reason we did request these pictures is so that we could forward these over to the manufacturer to make sure that this does not happen again for future ordersThere is no need for you to return the lamps you have received you can keep these itemsOnce we have any update we will follow up with you.RegardsDenisCustomer Service Supervisor

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Hi [redacted] ,I can see from the chat history that you were offered a partial refund to keep this itemIf you would like a full refund the item can be returned for full credit card refundWe would not be in a position to refund to keep for this itemYour return label is created and available online for you to print : Please visit [redacted] and we will prompt you to print a complimentary [redacted] return shipping label.Regards,DenisCustomer Service Supervisor

Hi [redacted] , We are very sorry to hear you are unhappy with the condition of the rug however we would like to reassure you this is not an uncommon occurrence with new rugs.Typically any handmade or machine made rug is going to look differentEach rug is cut different and not exactly a 4x6, 3xor 5xetc Each rug that is cut from a bigger roll will have differences in color, texture, and sometimes even design Even the most advanced loom is unable to make the exact same design every time And especially for hand made dyed rugs, the dye will always vary from roll to roll This is why rug companies are so reluctant to send out replacements unless a member was sent an entirely different design or size.Shedding is a process which does not damage the rug nor indicate any defective conditionShedding is the fluffing or fuzzing of short, loose fibers which remain in a new carpet after manufactureNew carpet and rugs tend to shed loose fibers for several monthsIf during this time the carpet is not vacuumed thoroughly and regularly, the fluffing may continue for as long as a year, sometimes longerThe fibers coming out are those, which are not anchored into the back of the carpet; are short fibers, which have fallen into the pile during the shearing operationEven though the volume of fiber lost may appear to be great, the actual amount is small when the total amount of fiber is consideredThis loss will not appreciably change the wear lifeI hope this information help, we are unable to offer any refund, full or partial in this instanceKind Regards [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I totally disagree with their statements and the descriptions of the looks of the LV handbagAttached are the photos from their website and the photos of the LV bag that I receivedThere were no spots on the bottom on the photos on their website but the bag that I received has wore off white spots on the bagFrom the photos of the LV handbag from their website, there were no spots on the side of the bagBut, there were mud and spots on the outside of the bag that I receivedI can send Gilt.com more photos to proof that the bag I received is totally different from the bag showing to me Regards, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

As mentioned in our previous response to this issue: This bag was stated on the sale page as being a vintage item and as such carried this note: 'Please note that this is a previously owned item; imperfections are a unique aspect of vintage product Our quality control team has inspected this item and verified that it is in the condition described.'The condition described specifically stated:Acceptable- Wear to bottom, wrinkling at lower center, corners show signs of wear The sale page can be accessed by following the link below for confirmation on this: [redacted] The issues that the member has stated were clearly outlined, described and pictured before the order was placedHowever, after spending almost an hour on the phone with various representatives and [redacted] on this matter, the member did not mention the mud stains until the matter was enforced that we would require photographs in order to evaluate the complaintHad this been mentioned at the start of the call the member may have received a different response but as it was only mentioned after several requests for photographs, and as the bag passed rigorous quality control evaluations before shipment, we are not in a position to authorise a return By way of gesture, and as previously offered, we will gladly apply a partial refund of $to the members cardShould the member wish to have the bag cleaned, this will cover her expense

Hi there,We have advised the member on June ***, June ***, Jun [redacted] and twice on June [redacted] that the refund on this return has been settled and this refund has been issued from our end.As per [redacted] 's terms of service, it can take up to days for a refund to be processed and settled with them.I apologise for any inconvenience this has caused the member but as the refund has been issued and settled by ourselves since June ***, we cannot expedite the processing of the refund with [redacted] Kind Regards,Noel,Gilt Customer Service Supervisor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I don’t accept the seller’s explanationThey are listing the “Cammeo” wallet as “Pink” on the sale page, which is very misleadingWhen I selected the wallet, I relied on the written listing which I believe is more reliable than the picture, because the color might show slightly different in different exposureAnd the wallet I received has the product tag showing the color as “Cammeo” tooI checked with Prada retail store as wellThey have the same model in “Pink” color and mine is definitely in color of “Cammeo”If they listed the correct color, I won’t make the purchase at all In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The business requested order number which I provided earlier with complaints submission Order number is [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Please look at the photos that Gilt provided of the items I purchased to see how misleading the size is Attached are the photos I took against my hand No legitimate business I know would ever tell a customer, sorry you're stuck with the item I wish I had read the customer complaints on social media before ever visiting that site Many complain about the receiving items that do not match the photos or description This practice should not be allowed and investigated In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi ***, I can see from the notations on your order for this item that this matter has now been resolved and a return label has been generated for you to return this item Kindest regards, Denis Gilt Customer Service Supervisor

Hi There, We have reviewed the pictures that have been sent to us and regretfully we are unable to depict any creases/issues on this bag.We will unfortunately be unable to accommodate your request of a return for refund or price reduction on this item.Our Quality Control team would have assessed the bag prior to shipment.I"m sorry that I cannot provide a more favorable response on this occasionIf there is anything else I can do to assist, please feel free to get in touch.Kindest regards, DenisGilt Customer Service Supervisor

Hi ***, I do apologize for the condition your new bed arrived in, this should not have happened and we will be taking matter up with XPO in relation to this I can see from the notations on your order that you were in contact with Our Customer Service team who have now processed a full refund for your order, Please allow 3-business days for the refund to go throughWe really do appreciate the time you have taken to share these concerns with us and will ensure that they are shared with the relevant departmentWarm regards,***Customer Service Supervisor

Hi [redacted] ,I am reaching out to you in regards to Order # [redacted] As per your wishes I have attached a screen shot of the proof of delivery for this orderYou can also track this at [redacted] with the following tracking number # [redacted] .The package is showing to be signed by ' [redacted] ' and we have received confirmation from your building that this is the building's doormanGoing ahead if you have any further inquires can you please reach out to your building and we have had confirmation it was delivered to this addressThe address is as follows and was selected by yourself at the checkout [redacted] ** [redacted] [redacted] *** [redacted] In relation to the Chat transcript that you kindly emailed into us at Gilt, I have extensively looked into this and I have spoken to the specialist who dealt with thisShe has advised that there was an error on our part and you were advised that this order # [redacted] was cancelledThe specialist made an error and meant to advise that Order [redacted] had been cancelled this was also for the Hermès Rouge Casaque Taurillon Clemence Birkin 35cm that was placed earlier that day and was cancelled due to being in review status.I hope this clears things up for you and our sincere apologies for any confusion that has been caused,Warm Regards, [redacted] [redacted]