I apologize for the issues Mrs*** has had with the pool liner discoloring. There is an invoice in the system *** for a liner rehang. When Mrs*** is ready please call our in to our Field Supervisor Adam S*** he will get you scheduled to change the liner out
ThanksGeorge G***
Per customer phone call:The business has agreed to return to my pool in the spring to inspect the liner in question As long has this is done in the spring the complaint can be closed as resolved I understand that I can reopen that complaint if there is a problem in the spring
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** I wish the outcome would have been differentAs in...they should have been able to install our pool within a reasonable amount of time even if they had to get a different installerWe have all suffered due to their lack of communicationOur grandchildren are all so disappointed and now I cannot follow through with helping myself become more mobile through water exercise
Customer stated they have a lifetime warranty, when in
fact they have a limited lifetime warranty with special conditions which are
clearly stated on back side of warranty.
Their warranty is a manufacturer's warranty. Regal's responsibility is the labor.The delay on this was because
the factory does not have
records for the product customer bought due to it being years old. Regal has been trying to resolve this for
quite a while. Regal has in the last few
days gotten the factory to agree to furnish the product needed at no cost to
homeowner. Regal will replace the
glasses at no cost.We spoke to Mr*** a few days ago to set up a day and
time to come over to measure the glasses which need replacing. He was concerned about replacing tops and bottoms
because of how they would look. We
agreed both glasses would be replaced.At that time, we were told that Mrs*** was getting
in touch with the Revdex.com. I was out days
first of the week due to a Jewish holiday so I was unable to call Mr*** but
my service manager did call. That is
when they were told about the letter.We are still willing to take care of this issue if the
*** are willing to retract the Revdex.com letter since we had a solution before the
letter was sent.I have tried to reach the *** for several days. They have not returned my calls. I will keep trying
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I can only continue to reiterate my position The hot tub has tripped the breakers with day old filters and newly added chemicals The hot tub has tripped the breakers with a newly installed breaker box There reasoning is simply not sound NO ONE has contacted me from Watsons or *** This hot tub is a lemon with a problem they cannot identify Watsons should stand behind their products I cannot believe Revdex.com has given them a high rating when there are so many unresolved complaints Please review this business again Thank you
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For
your reference, details of the offer I reviewed appear below.Complaint Type: Refund / Exchange IssuesRefund / Exchange IssuesProblem: I purchased a couch in NovemberI am very displeased with the whole situationThis couch is very terribly madeIt has a lack of durabilityI had originally purchased a different sofa that was out of stock when we went to pick it upI want a full refund for this Sectional that does not have the same durability as the one that was originally.TranslateDesired Resolution / OutcomeRefundDesired Outcome: I want a full refund
Regards,
*** ***
I used the recommended chemicals and also frequent scrubbing and it has now been approxmonths and the spot is still there. I feel the business should stand behind their product/warranty and either repair or replace the liner Or they can provide a full refund for the liner ($3000.00)
I do apologize for the inconvenience this has caused Mr*** with his move. I know with speaking to *** *** he did apologize profusely to the ***s when he spoke to them on the phone. The manuals were sent out on Friday by mail because we didn't have a digital copy we
could email to Mr***. If Mr*** is still needs some help with the Sauna he could try *** *** at ***. Thanks*** ***
I apologize for the issues with the pool hoses and Perry not providing enough chemicals to get the pool started. I have mailed out a gift card in the amount of $for the issues with the chemicals. ThanksGeorge G***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company (Watson's) offered to replace the item and have it shipped to me (which they claimed to have already done and I have not received) However, as I stated in my initial letter, I have no way of testing the replacement due to the pool being closed In addition I have spend an excessive amount of time in addressing and requesting that this issue be resolved - I have made a total of contacts directly to Watson's personnel regarding this matter (from the first time the problem occurred) I have made two trips to their stores I have taken the time to write a letter to the credit card company on which the product was purchased and write a letter to Watson's I then took the time to file a complaint with the Revdex.com and sent another letter to the credit card company and am now replying to their resolution I have been inconvenienced excessively regarding this matter and I stated in my original complaint filing with the Revdex.com that there would only be one acceptable resolution - The replacement unit being provided to me and a credit of 50% of the original purchase price The credit is being requested to compensate me for the numerous hours, travel and inconvenience that I have experienced from this matter when it should have been a very simple resolution Watson's has only offered to do one of the two items and I have now used another minutes of my time to address an issue that was originally address in my initial complaint filing The ONLY acceptable resolution is to replace the unit with the correct model and refund 50% of the original purchase price to me
Regards,
*** ***
Watson's has been more than accommodating with the problems Mrs*** has had with her spa. We have reached out to *** for help with Mrs*** and when we went there the breaker box was burnt up. The electrician was out twice like Mrs*** said but the first time they did replace a bad breaker that was in the box. For Mrs*** to insinuate that Watson's or the electrician had done something is wrong. I have spoken to both Bart and Brant with *** about this situation both have confirmed that the breaker will absolutely trip if the filters are no clean the circulation pump can overheat causing the tub to trip. We have had different technicians out to this particular tub and none could find and issue with the spa other than regular maintenance issues. We still have a service call open in our system to come out and see if we can find anything wrong wit the spa. I have attached some samples of the service calls we have been on and what we found. I would like to have Andy out there and have him go through the tub with Bart from *** on the phone like we had tried in the past but were unable to do due to the bad breaker box. ThanksGeorge G***
[A default letter is provided here which
indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
Yes, as stated by Regal, the repair was made on Saturday, July I consider complaint #*** to be resolved.,
Regards,
*** ***
Watson's Technician Andy did stop out and found no power to the pump. As he went back further he discovered a burnt receptacle that would not reset. Without knowing for sure if this was the issue. Based on the photos of from Mrs*** I would suggest we have Al one of our technicians schedule a time to meet Mrs*** or someone else so they can go over the filter system. Based on the photo's and the comments of the electrician which don't appear to be correct. The photo of the missing threaded plug is on the motor and in no way affects the pressure of the pump. The pump is a water tight housing and if there were plugs missing from the pump water would be coming out. If fact if there was a plug missing it would relieve the pressure on the lid allowing it to come off easier. I'm not sure what is broken on the handle of the valve head it appears to be in tact. As stated it would be best if my tech could meet Mrs*** or someone else to make sure we get everything taken care ofThanksGeorge G***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Before we accept any offer, we would like things to be specifiedWill this credit be sent to us via a refund check or will this be credited to our Watson's Finance? We are not interested in a gift cardWe would prefer to have the entire install refunded due to all of the issues we receivedAlso, to clarify, the reinstall is at no cost to us, is that correct? This credit is due to the issues we have received on the installation of the pool up to May 23? In addition to this refund for the installation, we will still receive the additional check this fall to refill the pool and the chemicals to close the pool due to the loss of chemicals we had to drain? Can these closing chemicals be sent to our house, rather than driving to the store? Can we please have this written on an invoice, and include that Watson's will cover any back fill on the day of the install, to make the look and land around the pool what is was originally before the take down?We have now received the correct Maintenance Equipment via Kim.
Regards,
*** ***
I have reached out to Mrs*** to resolve the issue. It sounds as if she is looking to replace the pump and motor but I want to verify the issue before the sending out a tech with a pump and motor that might not fix the issue. thanksGeorge G***
I apologize for the issues Mrs*** has been dealing with. I see nothing in our system and *** has no knowledge of any issues that the *** have had. I spoke with both Michelle and Bob with *** and neither one knows anything about the issues. The only notes in our system
show Keith F* the sales person returned two messages that were left for him but there is no date reflecting when that occurred. The only notes that *** have pertain to the dig that was cancelled by Mrs*** due to some power lines. We now have a service ticket in our system to have the installer *** to go out in the spring to as the issues with the pool and liner. Unfortunately nothing can be done until it's warmer out. I have emailed a copy of this to ***. At that point we will be able to see what the issues are with the pool and liner Thanks*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am comfortable with the Watson's extension of the warranty; however, we have still not addressed the root cause of the inspection I used the electrician that Watson's recommended In fact, I've paid them for an initial installation and a complete replacement of the breaker box The fact remains that they have used improper materials which could be the cause of the problem I believe Watson's should insure they correct the problem at no cost My electrician will correct the problem for $ If Watson's would prefer to pay this bill, I will accept this also Correction of the electrical problem and extension of warranty will solve my complaint; however, the question still remains that if they are the preferred electrician for hot tub installations with Watson's, I believe at a minimum the customers that have used them should be notified of a potential problem and should be encouraged to have their wiring inspected for potential problems However, that additional step will not be required for me to resolve my complaint I just believe it is the right thing to do
Regards,
*** ***
Mr*** pool does carry a lifetime warranty against rust only. The liner has a year warranty against seam separation only ( see attached) because that is what the manufacture can control, they do not cover holes, tears, punctures in the liner nor does Watson's. The pool had no leak issue for months like Mr*** said. It was installed last year and didn't leak then, went through the winter again no leaks,, and went through the spring and summer swim season no leaks. At the end of the season there are three holes in the liner and if you look at the attachment one is opposite of the other two. This is something that isn't covered under the warranty and Mr*** should have paid to have this done or should have patched himself. Watson's paid the dive company $300.00 to patch the liner not Mr***. We feel this was a fair deal for Mr*** since the holes would not be covered under any warranty. Thanks *** ***
I apologize for the issues Mrs*** has had with the pool liner discoloring. There is an invoice in the system *** for a liner rehang. When Mrs*** is ready please call our in to our Field Supervisor Adam S*** he will get you scheduled to change the liner out
ThanksGeorge G***
Per customer phone call:The business has agreed to return to my pool in the spring to inspect the liner in question As long has this is done in the spring the complaint can be closed as resolved I understand that I can reopen that complaint if there is a problem in the spring
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** I wish the outcome would have been differentAs in...they should have been able to install our pool within a reasonable amount of time even if they had to get a different installerWe have all suffered due to their lack of communicationOur grandchildren are all so disappointed and now I cannot follow through with helping myself become more mobile through water exercise
Customer stated they have a lifetime warranty, when in
fact they have a limited lifetime warranty with special conditions which are
clearly stated on back side of warranty.
Their warranty is a manufacturer's warranty. Regal's responsibility is the labor.The delay on this was because
the factory does not have
records for the product customer bought due to it being years old. Regal has been trying to resolve this for
quite a while. Regal has in the last few
days gotten the factory to agree to furnish the product needed at no cost to
homeowner. Regal will replace the
glasses at no cost.We spoke to Mr*** a few days ago to set up a day and
time to come over to measure the glasses which need replacing. He was concerned about replacing tops and bottoms
because of how they would look. We
agreed both glasses would be replaced.At that time, we were told that Mrs*** was getting
in touch with the Revdex.com. I was out days
first of the week due to a Jewish holiday so I was unable to call Mr*** but
my service manager did call. That is
when they were told about the letter.We are still willing to take care of this issue if the
*** are willing to retract the Revdex.com letter since we had a solution before the
letter was sent.I have tried to reach the *** for several days. They have not returned my calls. I will keep trying
To Whom It May Concern: The repair for *** * *** has been completed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I can only continue to reiterate my position The hot tub has tripped the breakers with day old filters and newly added chemicals The hot tub has tripped the breakers with a newly installed breaker box There reasoning is simply not sound NO ONE has contacted me from Watsons or *** This hot tub is a lemon with a problem they cannot identify Watsons should stand behind their products I cannot believe Revdex.com has given them a high rating when there are so many unresolved complaints Please review this business again Thank you
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For
your reference, details of the offer I reviewed appear below.Complaint Type: Refund / Exchange IssuesRefund / Exchange IssuesProblem: I purchased a couch in NovemberI am very displeased with the whole situationThis couch is very terribly madeIt has a lack of durabilityI had originally purchased a different sofa that was out of stock when we went to pick it upI want a full refund for this Sectional that does not have the same durability as the one that was originally.TranslateDesired Resolution / OutcomeRefundDesired Outcome: I want a full refund
Regards,
*** ***
I used the recommended chemicals and also frequent scrubbing and it has now been approxmonths and the spot is still there. I feel the business should stand behind their product/warranty and either repair or replace the liner Or they can provide a full refund for the liner ($3000.00)
I do apologize for the inconvenience this has caused Mr*** with his move. I know with speaking to *** *** he did apologize profusely to the ***s when he spoke to them on the phone. The manuals were sent out on Friday by mail because we didn't have a digital copy we
could email to Mr***. If Mr*** is still needs some help with the Sauna he could try *** *** at ***. Thanks*** ***
I apologize for the issues with the pool hoses and Perry not providing enough chemicals to get the pool started. I have mailed out a gift card in the amount of $for the issues with the chemicals. ThanksGeorge G***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company (Watson's) offered to replace the item and have it shipped to me (which they claimed to have already done and I have not received) However, as I stated in my initial letter, I have no way of testing the replacement due to the pool being closed In addition I have spend an excessive amount of time in addressing and requesting that this issue be resolved - I have made a total of contacts directly to Watson's personnel regarding this matter (from the first time the problem occurred) I have made two trips to their stores I have taken the time to write a letter to the credit card company on which the product was purchased and write a letter to Watson's I then took the time to file a complaint with the Revdex.com and sent another letter to the credit card company and am now replying to their resolution I have been inconvenienced excessively regarding this matter and I stated in my original complaint filing with the Revdex.com that there would only be one acceptable resolution - The replacement unit being provided to me and a credit of 50% of the original purchase price The credit is being requested to compensate me for the numerous hours, travel and inconvenience that I have experienced from this matter when it should have been a very simple resolution Watson's has only offered to do one of the two items and I have now used another minutes of my time to address an issue that was originally address in my initial complaint filing The ONLY acceptable resolution is to replace the unit with the correct model and refund 50% of the original purchase price to me
Regards,
*** ***
Watson's has been more than accommodating with the problems Mrs*** has had with her spa. We have reached out to *** for help with Mrs*** and when we went there the breaker box was burnt up. The electrician was out twice like Mrs*** said but the first time they did replace a bad breaker that was in the box. For Mrs*** to insinuate that Watson's or the electrician had done something is wrong. I have spoken to both Bart and Brant with *** about this situation both have confirmed that the breaker will absolutely trip if the filters are no clean the circulation pump can overheat causing the tub to trip. We have had different technicians out to this particular tub and none could find and issue with the spa other than regular maintenance issues. We still have a service call open in our system to come out and see if we can find anything wrong wit the spa. I have attached some samples of the service calls we have been on and what we found. I would like to have Andy out there and have him go through the tub with Bart from *** on the phone like we had tried in the past but were unable to do due to the bad breaker box. ThanksGeorge G***
[A default letter is provided here which
indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
Yes, as stated by Regal, the repair was made on Saturday, July I consider complaint #*** to be resolved.,
Regards,
*** ***
Watson's Technician Andy did stop out and found no power to the pump. As he went back further he discovered a burnt receptacle that would not reset. Without knowing for sure if this was the issue. Based on the photos of from Mrs*** I would suggest we have Al one of our technicians schedule a time to meet Mrs*** or someone else so they can go over the filter system. Based on the photo's and the comments of the electrician which don't appear to be correct. The photo of the missing threaded plug is on the motor and in no way affects the pressure of the pump. The pump is a water tight housing and if there were plugs missing from the pump water would be coming out. If fact if there was a plug missing it would relieve the pressure on the lid allowing it to come off easier. I'm not sure what is broken on the handle of the valve head it appears to be in tact. As stated it would be best if my tech could meet Mrs*** or someone else to make sure we get everything taken care ofThanksGeorge G***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Before we accept any offer, we would like things to be specifiedWill this credit be sent to us via a refund check or will this be credited to our Watson's Finance? We are not interested in a gift cardWe would prefer to have the entire install refunded due to all of the issues we receivedAlso, to clarify, the reinstall is at no cost to us, is that correct? This credit is due to the issues we have received on the installation of the pool up to May 23? In addition to this refund for the installation, we will still receive the additional check this fall to refill the pool and the chemicals to close the pool due to the loss of chemicals we had to drain? Can these closing chemicals be sent to our house, rather than driving to the store? Can we please have this written on an invoice, and include that Watson's will cover any back fill on the day of the install, to make the look and land around the pool what is was originally before the take down?We have now received the correct Maintenance Equipment via Kim.
Regards,
*** ***
I have reached out to Mrs*** to resolve the issue. It sounds as if she is looking to replace the pump and motor but I want to verify the issue before the sending out a tech with a pump and motor that might not fix the issue. thanksGeorge G***
If Mrs*** is asking for a month factory warranty extension, that would not be a problem. Thanks George G***
I apologize for the issues Mrs*** has been dealing with. I see nothing in our system and *** has no knowledge of any issues that the *** have had. I spoke with both Michelle and Bob with *** and neither one knows anything about the issues. The only notes in our system
* the sales person returned two messages that were left for him but there is no date reflecting when that occurred. The only notes that *** have pertain to the dig that was cancelled by Mrs*** due to some power lines. We now have a service ticket in our system to have the installer *** to go out in the spring to a
s the issues with the pool and liner. Unfortunately nothing can be done until it's warmer out. I have emailed a copy of this to ***. At that point we will be able to see what the issues are with the pool and liner Thanks*** ***
show Keith F
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am comfortable with the Watson's extension of the warranty; however, we have still not addressed the root cause of the inspection I used the electrician that Watson's recommended In fact, I've paid them for an initial installation and a complete replacement of the breaker box The fact remains that they have used improper materials which could be the cause of the problem I believe Watson's should insure they correct the problem at no cost My electrician will correct the problem for $ If Watson's would prefer to pay this bill, I will accept this also Correction of the electrical problem and extension of warranty will solve my complaint; however, the question still remains that if they are the preferred electrician for hot tub installations with Watson's, I believe at a minimum the customers that have used them should be notified of a potential problem and should be encouraged to have their wiring inspected for potential problems However, that additional step will not be required for me to resolve my complaint I just believe it is the right thing to do
Regards,
*** ***
Mr*** pool does carry a lifetime warranty against rust only. The liner has a year warranty against seam separation only ( see attached) because that is what the manufacture can control, they do not cover holes, tears, punctures in the liner nor does Watson's. The pool had no leak issue for months like Mr*** said. It was installed last year and didn't leak then, went through the winter again no leaks,, and went through the spring and summer swim season no leaks. At the end of the season there are three holes in the liner and if you look at the attachment one is opposite of the other two. This is something that isn't covered under the warranty and Mr*** should have paid to have this done or should have patched himself. Watson's paid the dive company $300.00 to patch the liner not Mr***. We feel this was a fair deal for Mr*** since the holes would not be covered under any warranty. Thanks *** ***