Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Hello,On 9/7/I mailed out bottom glides (feet) for your furniture to the address on your invoiceI also texted a picture of the items as well as a picture of the padded envelope with the items insidePlease contact me direct and I will try to order another set of feetRico B#-###-####
I can understand the concerns that
Mrs*** might have with her spa but like I stated twice before we have
been out six times for a tripping breaker and found nothing wrong with the spa. We have spoken to Brant and Bart at ***
about this particular situation. Both verified
that dirty filters can trip the breaker.
It will cause the circulation pump to overheat. That being said on the last occasions we were
out our tech Rico noted the tub had a sm ring around the tub and recommended
an enzyme to help break that down and also took out new filters. If the water isn’t balanced properly and Mrs
*** isn’t taking proper care of the water chemistry replacing the filters
with the water out of balanced water will only help for a short time. Repeating myself from earlier this is a 100%
filtration tub all the water is run through the filters so proper spa maintenance
is the crucialWe still have an open ticket for us to go out and work with
*** on this spa. Trust me when I say
we would like nothing more than for Mrs*** to be enjoying her tub. I believe sending out Andy to work with
*** will get us there.
Thanks
George G***
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Leana M[redacted]
Re: Case Number [redacted] In response to the complaint made by [redacted] Contract for windows was placed June 5, 2015. Our mechanic got the order to measure windows on the 10th of June. Delay was due to 3 day recision which does not count...
Saturday or Sunday. Several days passed and windows were ordered on June 15th and order was confirmed by the factory on June 17th. Normally orders take about 3 weeks to make and to deliver to our warehouse. Windows were received on June 3oth. Installer was notified that windows were in. Due to his schedule, it was a few days before he could get to install the windows. A color was chosen for the trim around the windows earlier. When installer arrived, it was decided color of material for the trim was not a good color. 'We then picked another color, which had to be ordered from a factory in Ohio. It took 2 weeks for the factory to send the new color. When we received it, it was noted color name on the box was correct, but color in the box of trim was wrong. We re-ordered the color, but it was not in stock. We called branches around the country and finally found the right color. The material was shipped to us and we started the job. Job was completed on September 1, 2015. The gaps mentioned in the complaint was not between the new windows and window frame. It was between the inside stops and the old window frame. The gaps were maybe l/16 of an inch. There was no more gaps due to trimming out the new window exterior and caulking windows. We apologized many times and it was just unfortunate this happened. All work including all necessary repair workt trim work, and installation of windows is complete. Regal expects payment in full.
Watson's does stand behind the products we sell. This liner was installed and used the 2014 swim season with no issues. 9 months after install in 2015 is when the algae appeared. Black Algae is the hardest algae to get rid of it requires a lot of work, including scrubbing the algae several times a day. I can send a diver out to give a second opinion if Mr. [redacted] would like. With the report of a raised area and the black color that was stated by Dave K[redacted] who has worked for Watson's over 30 years he said it appeared to be black algae. This isn't a defect in the liner or any product that would be covered by any warranty for the liner. ThanksGeorge G[redacted]
I have spoken to Richard [redacted] the electrician and he will be contacting Mrs. [redacted] to go out and look at the electric from the panel to the tub. ThanksGeorge G[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted] However, the statement in the response is not true. How can he say a couple of days delay when it took over six moths and he or his partner never returned my call. Of which I am told is a common business practice. This is poor service after the sale!!!!!!!!Regards,[redacted]
See attached we have refunded 1/2 of the original price of the cleaner. Mrs. [redacted] will receive a refund check in the mail next week.ThanksGeorge G[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The spot is not raised at all. You can not feel anything. I went down myself to check and the spot is not raised. The spot is in the liner. I am willing to allow a diver to come out provided Watson is willing to pay for the cost of the diver. I would like to get this taken care of quickly because it is now time for the pool to be closed for the winter. Please advise.
Regards,
Mark [redacted]
Sorry to hear about the issue with the furniture. I have contacted our rep for [redacted]. Apparently the container carrying the parts for [redacted] furniture was cancelled and never made it to use. We were unaware that the parts for [redacted] were on the container. Our rep for...
[redacted] is having the parts send in by air and we should have them in the next week. I will have our Steve B. our furniture repair man out as soon at the part is received. Again I'm sorry for the time this has taken to get repaired. ThanksGeorge G.
Revdex.com spoke with the owner of the company who stated they had gone back out Saturday to address the customer's issues and everything has been resolved to the customer's satisfaction.
[redacted] did not find any issues with the outlet. The breaker had tripped and once he fixed that, the free standing outlet for he pool was fine. What he did fine wrong was with the pool pump. There are two missing plugs that have created pressure he said, with the pump. There is a small ball and tiny piece of plastic in the filter basket. He said to not turn the pump on so it does not get sucked into the filter. He could not take off the lid to the filter, due to the pressure build up from the missing pump pieces. He said he would only be able to get the lid off with the hammer, but did not do that so as to not damage the pump. He said the handle is broken. I had called Watson's in July about that, and the store clerk said it was a factory defect. The clerk said I could buy another one at Watson's and either install it myself or pay to have it installed. There is no reason we would have removed pieces from the pump. The plugs were not located on the ground. Therefore, it is logical that the pump arrived with three broken or missing pieces: the handle, and the plugs. Now my pool is green. I want Watson's to honor the warranty on the pool pump and resolve the issue. I've attached photos.Date Sent: 8/8/2017 7:49:10 PMRevdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted]Nothing has been resolved.8/8/17: I was contacted last week by Watson's and they said that (1) warranty on the pool pump does not start until the pool is installed and I explained that their service dept said the warranty said it started at date of purchase; 2) they sent a technican out when I was not home, because they said that was not required; the tech left a voice mail stating there is nothing wrong with the pool pump but the electrical wall unit going into the house; I left a message for the tech stating we do not use the wall unit for the pool pump, but the free standing electrical outlet next to the pool, that the pool pump and wall electrical outlet have nothing to do with each other; the tech left another voicemail, but it is indecipherable due to the voicemail message breaking up due to poor phone conneciton.
I apologize for any issues that Mrs. [redacted] has experienced with Watson's. We dropped off the power pack that was the correct one from the manufacture. The photos' provided are of the cleaner and the remote control not the power pack. If Mrs. [redacted] feels she has the wrong equipment and cannot use the cleaner I would advise her to just return the cleaner for a refund.
A service ticket has been generated for [redacted] Divers to go out and see what the black spot is. Mr. [redacted] should have a call in the next 48hrs. to get it scheduled. thanks George G[redacted]
Tell us why h Watson’s strives to offer good customer service. While things so occur from time to time we always stand behind our products and service. The issues that have occurred with the [redacted]s delivery and install are less than we would like but not all the...
issues are due to poor service. When the pool was delivered there were instruction to put the pull under a tree and the 4 big dogs would be outside but are harmless and to tell [redacted] to lay down. When the drivers arrived the dogs were barking the appeared to be aggressive towards the drivers so they put the pool as close to the spot as they could. No one was home who could remove the dogs from the situation so the drivers could put the pool where it was wanted. The drivers did leave ruts in the yard and Patrick the warehouse manager did give the [redacted]’s a gift card for $200 which is what Mr. [redacted] asked for. When the installers arrived to put the pool up the first time the discovered the pool parts damage from what was reported to the service department as being chewed on by the dogs. The installers were not able to start the install and left until new parts could get delivered out. The [redacted]’s were not charged for the parts. Mrs. [redacted] reported the boxes were thrown by the drivers but no one was home when the pool was delivered. The installers then rescheduled and went to install the pool for a second time but when they were there one of the installers was chased by the dogs and bitten which resulted in a trip to the ER. Again no one was home at the time of the second install to help control the situation with the dogs. The installer [redacted] spoke the [redacted]s about the situation and agreed to try to install for a third time as long as the dogs were put up. The installers arrived for the third time to install the pool. Upon finishing the pool and putting the top of the pool together they discovered a hole in the wall which they marked with a piece of duct tape. I called Mr. [redacted] to report the finding and see what they wanted to do. We could fix at that time or do it at the end of the season. Mr. [redacted] called his wife to find out what she wanted to do. I spoke to Mrs. [redacted] who was on her way home from work to see the issue with the wall. I gave the option to fix now or at the end of the season. Mrs. [redacted] wished to fix at the end of the season. Attached a copy of the work order for the work that needs to be done including the new wall and liner and reimbursement for the water to refill the pool. The installers did have to go back to finish the filter due to missing parts and sand. They also had to fix a leaking skimmer. Unfortunately leaks do occur sometimes the installers have no way of knowing until the pool is full. While we do apologize for the issues that have occurred with the deliver, install and product defects we feel we have kept up our agreement of the install. If someone was home at the time of the deliver we feel a lot of this would not have been an issue. We don’t feel the obligation to offer any more than we already have. ere...
Watson's fixed my pool pump/handle. Everything is working. I didn't get a bill so I'm assuming they honored the warranty. If so, the issues are resolved. Thank you for your assistance with this matter.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Watson's has offered 2 excuses for the hot tub tripping the breaker:#1 - Dirty filters - This cannot be the case for tipping breakers because they tripped 2 days after brand new filters were installed.#2 - Problems with electrical components on my end - This cannot be the case for tripping because the electricians replaced the wiring and the box and it tripped within a few days.I have to have another hip replacement on March 9th and need the resolved before I am hospitalized. If I cannot get a replacement tub (NOT [redacted]) or my money back from Watsons before the middle of next week, I will have no recourse but to pay to have it shipped back to their parking lot with news media present. I really am not physically up to this challenge but they are simply giving me no other options.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Hello,On 9/7/I mailed out bottom glides (feet) for your furniture to the address on your invoiceI also texted a picture of the items as well as a picture of the padded envelope with the items insidePlease contact me direct and I will try to order another set of feetRico
#-###-####
B
I can understand the concerns that
m ring around the tub and recommended
Mrs*** might have with her spa but like I stated twice before we have
been out six times for a tripping breaker and found nothing wrong with the spa. We have spoken to Brant and Bart at ***
about this particular situation. Both verified
that dirty filters can trip the breaker.
It will cause the circulation pump to overheat. That being said on the last occasions we were
out our tech Rico noted the tub had a s
an enzyme to help break that down and also took out new filters. If the water isn’t balanced properly and Mrs
*** isn’t taking proper care of the water chemistry replacing the filters
with the water out of balanced water will only help for a short time. Repeating myself from earlier this is a 100%
filtration tub all the water is run through the filters so proper spa maintenance
is the crucialWe still have an open ticket for us to go out and work with
*** on this spa. Trust me when I say
we would like nothing more than for Mrs*** to be enjoying her tub. I believe sending out Andy to work with
*** will get us there.
Thanks
George G***
Sorry for issues with the install. R&R is scheduled to start the install process on 6/8/16 Thanks*** ***
[A default letter is provided here which indicates your...
acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Leana M[redacted]
Re: Case Number [redacted] In response to the complaint made by [redacted] Contract for windows was placed June 5, 2015. Our mechanic got the order to measure windows on the 10th of June. Delay was due to 3 day recision which does not count...
Saturday or Sunday. Several days passed and windows were ordered on June 15th and order was confirmed by the factory on June 17th. Normally orders take about 3 weeks to make and to deliver to our warehouse. Windows were received on June 3oth. Installer was notified that windows were in. Due to his schedule, it was a few days before he could get to install the windows. A color was chosen for the trim around the windows earlier. When installer arrived, it was decided color of material for the trim was not a good color. 'We then picked another color, which had to be ordered from a factory in Ohio. It took 2 weeks for the factory to send the new color. When we received it, it was noted color name on the box was correct, but color in the box of trim was wrong. We re-ordered the color, but it was not in stock. We called branches around the country and finally found the right color. The material was shipped to us and we started the job. Job was completed on September 1, 2015. The gaps mentioned in the complaint was not between the new windows and window frame. It was between the inside stops and the old window frame. The gaps were maybe l/16 of an inch. There was no more gaps due to trimming out the new window exterior and caulking windows. We apologized many times and it was just unfortunate this happened. All work including all necessary repair workt trim work, and installation of windows is complete. Regal expects payment in full.
Watson's does stand behind the products we sell. This liner was installed and used the 2014 swim season with no issues. 9 months after install in 2015 is when the algae appeared. Black Algae is the hardest algae to get rid of it requires a lot of work, including scrubbing the algae several times a day. I can send a diver out to give a second opinion if Mr. [redacted] would like. With the report of a raised area and the black color that was stated by Dave K[redacted] who has worked for Watson's over 30 years he said it appeared to be black algae. This isn't a defect in the liner or any product that would be covered by any warranty for the liner. ThanksGeorge G[redacted]
I have spoken to Richard [redacted] the electrician and he will be contacting Mrs. [redacted] to go out and look at the electric from the panel to the tub. ThanksGeorge G[redacted]
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted] However, the statement in the response is not true. How can he say a couple of days delay when it took over six moths and he or his partner never returned my call. Of which I am told is a common business practice. This is poor service after the sale!!!!!!!!Regards,[redacted]
See attached we have refunded 1/2 of the original price of the cleaner. Mrs. [redacted] will receive a refund check in the mail next week.ThanksGeorge G[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The spot is not raised at all. You can not feel anything. I went down myself to check and the spot is not raised. The spot is in the liner. I am willing to allow a diver to come out provided Watson is willing to pay for the cost of the diver. I would like to get this taken care of quickly because it is now time for the pool to be closed for the winter. Please advise.
Regards,
Mark [redacted]
Sorry to hear about the issue with the furniture. I have contacted our rep for [redacted]. Apparently the container carrying the parts for [redacted] furniture was cancelled and never made it to use. We were unaware that the parts for [redacted] were on the container. Our rep for...
[redacted] is having the parts send in by air and we should have them in the next week. I will have our Steve B. our furniture repair man out as soon at the part is received. Again I'm sorry for the time this has taken to get repaired. ThanksGeorge G.
Revdex.com spoke with the owner of the company who stated they had gone back out Saturday to address the customer's issues and everything has been resolved to the customer's satisfaction.
We will have someone there on Monday 12/21/15 to pick up the cleaner between 9:00 to 10:00 a.m. Thanks George G[redacted]
THe electrician from...
[redacted] did not find any issues with the outlet. The breaker had tripped and once he fixed that, the free standing outlet for he pool was fine. What he did fine wrong was with the pool pump. There are two missing plugs that have created pressure he said, with the pump. There is a small ball and tiny piece of plastic in the filter basket. He said to not turn the pump on so it does not get sucked into the filter. He could not take off the lid to the filter, due to the pressure build up from the missing pump pieces. He said he would only be able to get the lid off with the hammer, but did not do that so as to not damage the pump. He said the handle is broken. I had called Watson's in July about that, and the store clerk said it was a factory defect. The clerk said I could buy another one at Watson's and either install it myself or pay to have it installed. There is no reason we would have removed pieces from the pump. The plugs were not located on the ground. Therefore, it is logical that the pump arrived with three broken or missing pieces: the handle, and the plugs. Now my pool is green. I want Watson's to honor the warranty on the pool pump and resolve the issue. I've attached photos.Date Sent: 8/8/2017 7:49:10 PMRevdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted]Nothing has been resolved.8/8/17: I was contacted last week by Watson's and they said that (1) warranty on the pool pump does not start until the pool is installed and I explained that their service dept said the warranty said it started at date of purchase; 2) they sent a technican out when I was not home, because they said that was not required; the tech left a voice mail stating there is nothing wrong with the pool pump but the electrical wall unit going into the house; I left a message for the tech stating we do not use the wall unit for the pool pump, but the free standing electrical outlet next to the pool, that the pool pump and wall electrical outlet have nothing to do with each other; the tech left another voicemail, but it is indecipherable due to the voicemail message breaking up due to poor phone conneciton.
I apologize for any issues that Mrs. [redacted] has experienced with Watson's. We dropped off the power pack that was the correct one from the manufacture. The photos' provided are of the cleaner and the remote control not the power pack. If Mrs. [redacted] feels she has the wrong equipment and cannot use the cleaner I would advise her to just return the cleaner for a refund.
A service ticket has been generated for [redacted] Divers to go out and see what the black spot is. Mr. [redacted] should have a call in the next 48hrs. to get it scheduled. thanks George G[redacted]
Tell us why h Watson’s strives to offer good customer service. While things so occur from time to time we always stand behind our products and service. The issues that have occurred with the [redacted]s delivery and install are less than we would like but not all the...
issues are due to poor service. When the pool was delivered there were instruction to put the pull under a tree and the 4 big dogs would be outside but are harmless and to tell [redacted] to lay down. When the drivers arrived the dogs were barking the appeared to be aggressive towards the drivers so they put the pool as close to the spot as they could. No one was home who could remove the dogs from the situation so the drivers could put the pool where it was wanted. The drivers did leave ruts in the yard and Patrick the warehouse manager did give the [redacted]’s a gift card for $200 which is what Mr. [redacted] asked for. When the installers arrived to put the pool up the first time the discovered the pool parts damage from what was reported to the service department as being chewed on by the dogs. The installers were not able to start the install and left until new parts could get delivered out. The [redacted]’s were not charged for the parts. Mrs. [redacted] reported the boxes were thrown by the drivers but no one was home when the pool was delivered. The installers then rescheduled and went to install the pool for a second time but when they were there one of the installers was chased by the dogs and bitten which resulted in a trip to the ER. Again no one was home at the time of the second install to help control the situation with the dogs. The installer [redacted] spoke the [redacted]s about the situation and agreed to try to install for a third time as long as the dogs were put up. The installers arrived for the third time to install the pool. Upon finishing the pool and putting the top of the pool together they discovered a hole in the wall which they marked with a piece of duct tape. I called Mr. [redacted] to report the finding and see what they wanted to do. We could fix at that time or do it at the end of the season. Mr. [redacted] called his wife to find out what she wanted to do. I spoke to Mrs. [redacted] who was on her way home from work to see the issue with the wall. I gave the option to fix now or at the end of the season. Mrs. [redacted] wished to fix at the end of the season. Attached a copy of the work order for the work that needs to be done including the new wall and liner and reimbursement for the water to refill the pool. The installers did have to go back to finish the filter due to missing parts and sand. They also had to fix a leaking skimmer. Unfortunately leaks do occur sometimes the installers have no way of knowing until the pool is full. While we do apologize for the issues that have occurred with the deliver, install and product defects we feel we have kept up our agreement of the install. If someone was home at the time of the deliver we feel a lot of this would not have been an issue. We don’t feel the obligation to offer any more than we already have. ere...
Watson's fixed my pool pump/handle. Everything is working. I didn't get a bill so I'm assuming they honored the warranty. If so, the issues are resolved. Thank you for your assistance with this matter.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Watson's has offered 2 excuses for the hot tub tripping the breaker:#1 - Dirty filters - This cannot be the case for tipping breakers because they tripped 2 days after brand new filters were installed.#2 - Problems with electrical components on my end - This cannot be the case for tripping because the electricians replaced the wiring and the box and it tripped within a few days.I have to have another hip replacement on March 9th and need the resolved before I am hospitalized. If I cannot get a replacement tub (NOT [redacted]) or my money back from Watsons before the middle of next week, I will have no recourse but to pay to have it shipped back to their parking lot with news media present. I really am not physically up to this challenge but they are simply giving me no other options.
Regards,
[redacted]