Glasses USA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Until I receive my refunds, I am not satisfied I have now had one CSR tell me both refunds had been processed and it would take business days to get my refunds applied back to my card and then, several days later, another CSR called me about the cancelled order and said my refund had not yet been processed but that he would process it now and it would take business days to receive!?!? You guys owe me almost $and I do want it back ASAP [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] , We sincerely apologize for the frustration caused as a result of your previous subscription with our companyWe do in fact provide an 'unsubscribe' option, and our customer service is always available to help with this issue if someone calls in and requests to be unsubscribedAs we do not know the reason why you kept receiving these emails, there is also the possibility that the emails were coming from one of our affiliatesIf this problem was still not resolved, we ask that you please forward us the email to [redacted] so we can identify the source, and contact them on your behalf to cease all communications with youAgain, we apologize for the inconvenience and hope that you won’t be bothered by this againSincerely, GlassesUSA

Dear ***,We sincerely apologize for the inconvenience caused to you as a result of your refund.As the tracking information for your return shows that we had received your glasses on February ***, we were still within the time period that it takes to process a refund.In our terms and conditions, we do ask that our customer allot up to days from when we receive the item for their refund to be processed and appear in their accountWe see that our billing department has now processed your refund for the full amount of your orderPlease feel free to reach out to us if you have any questions or concernsSincerely,GlassesUSA

DESIRED OUTCOME IS A FULL REFUND OF $WHICH WAS BILLED COST OF THE RETURNED ITEM

Dear [redacted] , We sincerely apologize for the frustrating ordeal you had gone through We have reviewed your case history and see that your refund had not been processed properly due to the severe lack of internal communication that we had at that time We understand your frustration, as our communication with you had been conflicting and unclear, and we are happy to say that we have tremendously improved our entire system and that such misunderstandings are now highly infrequent Since our billing department had no been fully aware of the need to refund your second order as well, they had not processed your entire refund until the matter was made clear to them We see that you had been fully refunded and we are truly sorry for the inconvenience caused to youWarm regards GlassesUSA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.In fact I have placed a new order for glasses, and it is being processed well Thank you for the refund Sincerely, [redacted] ***

Revdex.com: complaint ID [redacted] The issue is not yet resolved, but I'm not sure what you can do at this point since the order was delivered today.I will attempt to get the order returned.Sorry about waisting your time Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I not only did I receive poor customer service from GlassesUSA, they expecting me to pay for their mistakesThat is unmacceptable customer service in any industry, in my opinion In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:In reference to complaint ID [redacted] , received full refund; this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Dear Customer,Your ticket number is [redacted] We thank you for contacting us, and we have placed your request in the hands of our Vision Care Specialists.One of our Vision Care Specialists will be contacting you shortly.If you have any questions, feel free to contact usWe’re here for you 24/7, at ###-###-####.Sincerely,Your Vision Care Specialists at GlassesUSA.com

Revdex.com:At this time, my complaint, ID [redacted] regarding Glasses USA has been resolved Sincerely, [redacted] ***

Revdex.com:At this time, my complaint, ID [redacted] regarding Glasses USA has been resolvedIt took weeks to get my glasses, but I got themI'm not happy with them, but it's whatever at this point (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

Dear ***,We are truly sorry for the frustrating experience you have had with us.According to our records, we had tried to accommodate your prescription with and without prism, without successWe had initially notified you that we do not take responsibility if your prescription does not work for you without prism, however, we understand that you had given us more opportunities to produce your glasses correctly, without successAs per our terms and conditions, the second return with respect to the same item will only be eligible for store credit or equal-value exchangeEvery item originating from the same order may be returned up to times in totalWe had requested that you send us a final prescription in order for us to reproduce your lenses correctly for the second returnHowever, we had your case reviewed by our upper management, since we had not been successful in producing the correct prescription for you on several occasionsWe have now had your refund processed and we truly apologize for the inconvenience this had caused youSincerely, GlassesUSA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] This case was resolved by my credit card issuerNOT by Glasses U.S.AThis is the first time this company had responded to anything in almost a yearGlasses U.S.Awill not work with their customersSo, anybody who does business with them, please don't give upMake sure anything you put in writing to them is sent certified mail or even signature required mailKeep records of when and how you try to contact themThen contact your bank that issued you your credit cardSend them copies of all of the information you haveThey will likely credit your account all of the money Glasses U.S.A tried to steal from youAnd your bank will deduct all of the interest that you paid on your account for this transaction Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The funds do not aopear in my account and days is unacceptable for prrocessing electronic payment In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear ***, We truly apologize for the inconvenience caused to you as a result of your return inquiry.We see that you had sent us several emails asking to return your glasses and had not been answered at the appropriate timeThis is a rare occurrence, as we aim to provide our customers with efficient customer care and answer all of their questions right away.You have since been sent the shipping labels for your return and we do once again apologize for this delayWe thank you for your patience and we will await your returned items in order to process your requested refundSincerely,GlassesUSA

Dear [redacted] , We sincerely apologize for the confusion regarding your orderWe offer a 14-day money back guarantee return policy where you can return your order for either a full refund, exchange or store creditYour order was delivered on May *, 2016, however, the first correspondence we have regarding your return is on July *, when you notified us your order was returned back to youWe then asked for the tracking number for the returned item, as we did not have any information regarding your returnYou provided the tracking number for your returned item on September **, however, the tracking for your order revealed that while you printed the shipping label on May **, you only sent back your order a month later, on June **As our terms and conditions clearly state, " [redacted] ." On September **, we notified you that you would be able to return your glasses for a reproduction since your order was covered by our 20/insuranceWe provided you with a shipping label and notified you to contact our customer service to pay the 20/copay for a reproduction which you then didThis information was clearly stated, as we did not wish to create any more confusion regarding your reproductionOn November *, 2016, we requested information regarding how you would like to proceed with this reproduction in order to reproduce the correct glasses for you, however, we did not receive a responseIf you would like to activate your 20/reproduction but would like to switch the frame, we would be more than happy to do that for youPlease let us know how you would like to proceedSincerely, GlassesUSA -- Best regards, Shiri S [redacted] Customer Service Manager

Dear [redacted] ,While we are certainly not in the business of purchasing email addresses, we understand your frustration and we are sorry to hear you are still receiving notificationsRest assured that we have removed you from our subscription list.From our understanding, the emails you are receiving are coming from one of our affiliatesIn order to ensure that you will not receive anymore emails from this source, please forward us one or more of the emails you are receiving so that we will be able identify the source and request from them, on your behalf, to cease all communications with you.We ask that you forward those emails to [redacted] and we will make sure to take care of this issue right away.Again, we apologize for the inconvenienceSincerelyGlassesUSA

Dear ***,We are truly sorry to hear that you were not satisfied with your glassesWe see that we had inquired as to which prescription type you wanted us to apply onto your order and you had requested to have the distance vision prescription, which we used to produce your lenses accordinglyWe stand behind the high-quality of our product and ensure that every pair of glasses we produce goes through our quality assurance team before being shipped out, in order to ensure that they are crafted to perfectionIn the rare case that a pair of glasses are not up to our standards, we do provide a 14-day no questions asked return policy, which gives our customers the opportunity to return their glasses within the day period after they are receivedWe see that you have not filled out a returns form regarding this issue, and as a result, you are now outside of the time period to return your glassesHowever, we do offer a manufacturer's warranty which applies to all our glasses within one year of purchase, for any damage that can be attributed to a manufacturing defect and not a result of wear and tear, accidental damage from handling or improper useThis warranty provides our customers with 50% of their original purchase in store creditIn order to inquire about receiving this warranty, you can simply send a picture of your damaged glasses to [redacted] and you will be notified as to whether you are eligiblePlease note, we also offer a one-year 20/coverage plan that may be added to an order upon purchase, to ensure that your glasses can be reproduced if any frame or lens damage occurs, or any prescription changes are madeIf you have any questions or concerns, please do not hesitate to reach out to us.Sincerely,GlassesUSA

[redacted] ***Dear Customer,Your ticket number is [redacted] We thank you for contacting us, and we have placed your request in the hands of our Vision Care Specialists.One of our Vision Care Specialists will be contacting you shortly.If you have any questions, feel free to contact usWe’re here for you 24/7, at ###-###-####.Sincerely,Your Vision Care Specialists at [redacted]