Glasses USA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Dear [redacted] ,We truly apologize for the frustrating experience and lack of information regarding the production status of your orderWhen reviewing your case, we see that you had not been immediately informed as to the reason regarding the production delay, and for this we are truly sorry.We do aim to provide efficient customer service and satisfaction, and if you felt that you were not given the proper care all of our customers deserve, please do send us an email so that we may improve our serviceAs we had not been able to produce your glasses with the correct prescription, we had provided you with the return shipping label for you to send your glasses back for a full refundWe had since processed your refund and we appreciate your understanding.Sincerely, GlassesUSA.com

Dear [redacted] , We deeply apologize for the inconvenience that you experienced with the delivery of this order We are not the shippers and, therefore, unfortunately sometimes situations arise which are beyond our control The delivery did manage to get in touch with *** The package has been declared to be lost In light of this, we have approved your request for a refund We have sent you an email confirmation of this The billing department will process your refund shortly Sincerely, GlassesUSA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI finally received my refunds on these items. In the process, however, I wasted hours and hours of my time. This company is poorly organized
Sincerely,
*** ***

Revdex.com: I received a lengthy letter explaining why it took so long to resolve It did not make much sense to me, but they did refund the money I had to pay for duty fees. At this time, my complaint, ID *** regarding Glasses USA has been resolved
(By
clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:At this time, my complaint, ID *** regarding Glasses USA has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

*** ***(GlassesUSA)Dec **, 11:PSTDear customer,Your ticket number is ***We thank you for contacting us, and we have placed your request in the hands of our Vision Care Specialists.One of our Vision Care Specialists will be contacting you shortly.If you have any questions, feel free to
contact usWe’re here for you 24/7, at ###-###-####.Sincerely,Karen G***Your Vision Care Specialists at GlassesUSA.com

At this time, I have been contacted directly by Glasses USA regarding complaint ID ***, however my complaint has NOT been resolved because:
The case has been resolved My *** account has been credited (**-Apr-2017) Thank you - *** ***
**
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There must be a system for recieving packages in this company I have worked in recieving before and know that all incoming packages are scanned upon arrivalTherefore there must be a log of my item being returnedThere also must be a log or record of my return authorization that I had to fill out before I can return my item which I didThis business is trying to put all the blame on me the consumer for its lack of tracking inventoryFaulty system and even worse customer service.
I
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***, it appears that we had the incorect tracking number on your order, however, we were able to locate the correct order and have the returns department process your refundWe sincerely apologize for the inconvenience caused to you regarding this processPlease reach out to us by email or
phone if you ever have any questions or concerns.Sincerely, GlassesUSA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear ***, We truly apologize for the inconvenience caused to you as a result of your returnAccording to our records, the tracking number which we had on file for your returned glasses was not activated at the time that you had contacted usWe had made an exception in your case since you
confirmed with your post office that the package should have been receivedAs a result, we had decided to provide you with a store credit code, however, the post office had contacted us to inform us that there had been a mistake made and they could not confirm the return of your orderAfter further investigation, we found that the package was indeed returned to our facilities and we had processed a full refund for you.We hope you are doing well and ask that you do not hesitate to reach out to us if you have any questions or concernsSincerely, GlassesUSA

Revdex.com:At this time, my complaint, ID *** regarding Glasses USA has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***

Dear ***, We understand your frustration and would like to sincerely apologize for any inconvenience caused in regards to your orderWe had previously
notified you that the two frames you had ordered were finished with their production processes at different timesRather than having you wait for both pairs, we elected to ship the first pair out to you and have the second one follow the moment it was completedWe can see that both frames arrived within the promised time frame and we sincerely hope that you are enjoying both of themSincerely GlassesUSA.com

Dear ***, we are sincerely sorry to hear you had this experience with your glasses and with our customer service, We do have a day no questions asked return policy, however, we understand that the damage to your frames occurred shortly after you received themWe would like to offer you a %
store credit which can be used for your next orderWe hope you are satisfied with your new glasses and if you have any questions or concerns please do not hesitate to reach out to usSincerely, GlassesUSA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear ***,We do apologize for the inconvenience and unpleasant experience We give the packages to the post office and expect them to deliver as needed Sometimes, things do not work out perfectly The package is on its way back to us Once we do recieve the glasses, we
will be able to process a refund or reproduction for you.We appropriate your patience.Sincerely,GlassesUSA.com