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Glasses USA

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Reviews Sunglasses Glasses USA

Glasses USA Reviews (99)

Dear [redacted],   We deeply apologize for the inconvenience that you experienced with the delivery of this order.   We are not the shippers and, therefore, unfortunately sometimes situations arise which are beyond our control.  The delivery did manage to get in touch with [redacted].  The package has been declared to be lost.   In light of this, we have approved your request for a refund.  We have sent you an email confirmation of this.  The billing department will process your refund shortly.   Sincerely, GlassesUSA

Revdex.com:At this time, my complaint, ID [redacted] regarding Glasses USA has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Dear [redacted], We sincerely apologize for the frustrating ordeal you had gone through.  We have reviewed your case history and see that your refund had not been processed properly due to the severe lack of internal communication that we had at that time.  We understand your frustration, as...

our communication with you had been conflicting and unclear, and we are happy to say that we have tremendously improved our entire system and that such misunderstandings are now highly infrequent.  Since our billing department had no been fully aware of the need to refund your second order as well, they had not processed your entire refund until the matter was made clear to them.  We see that you had been fully refunded and we are truly sorry for the inconvenience caused to you. Warm regards GlassesUSA

Revdex.com:In reference to complaint ID [redacted], received full refund; this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Glasses USA has been resolved. It took 6 weeks to get my glasses, but I got them. I'm not happy with them, but it's whatever at this point. 
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I not only did I receive poor customer service from GlassesUSA, they expecting me to pay for their mistakes. That is unmacceptable customer service in any industry, in my opinion. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. This case was resolved by my credit card issuer. NOT by Glasses U.S.A. This is the first time this company had responded to anything in almost a year. Glasses U.S.A. will not work with their customers. So, anybody who does business with them, please don't give up. Make sure anything you put in writing to them is sent certified mail or even signature required mail. Keep records of when and how you try to contact them. Then contact your bank that issued you your credit card. Send them copies of all of the information you have. They will likely credit your account all of the money Glasses U.S.A tried to steal from you. And your bank will deduct all of the interest that you paid on your account for this transaction.    
Sincerely,
[redacted]

Dear [redacted], We understand that you received a product that was not up to our companies high-quality standards and for that we sincerely apologize. Since the product you requested for the exchange is unfortunately not in stock, we had notified you that we are able to exchange your glasses for any...

frame that is up to $25.00 more, for no extra cost. We see that you requested to have a refund processed for your return, instead of choosing a new pair of glasses. We apologize it took longer than expected, however, your refund has already been issued. Please note, we do allot up to 30 days from the moment we receive the glasses for the refund to appear in your account. Sincerely,GlassesUSA.com

Revdex.com:
complaint ID [redacted]The issue is not yet resolved, but I'm not sure what you can do at this point since the order was delivered today.I will attempt to get the order returned.Sorry about waisting your time.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],We are truly sorry to hear that you were not satisfied with your glasses. We see that we had inquired as to which prescription type you wanted us to apply...

onto your order and you had requested to have the distance vision prescription, which we used to produce your lenses accordingly. We stand behind the high-quality of our product and ensure that every pair of glasses we produce goes through our quality assurance team before being shipped out, in order to ensure that they are crafted to perfection. In the rare case that a pair of glasses are not up to our standards, we do provide a 14-day no questions asked return policy, which gives our customers the opportunity to return their glasses within the 14 day period after they are received. We see that you have not filled out a returns form regarding this issue, and as a result, you are now outside of the time period to return your glasses. However, we do offer a manufacturer's warranty which applies to all our glasses within one year of purchase, for any damage that can be attributed to a manufacturing defect and not a result of normal wear and tear, accidental damage from handling or improper use. This warranty provides our customers with 50% of their original purchase in store credit. In order to inquire about receiving this warranty, you can simply send a picture of your damaged glasses to [redacted] and you will be notified as to whether you are eligible. Please note, we also offer a one-year 20/20 coverage plan that may be added to an order upon purchase, to ensure that your glasses can be reproduced if any frame or lens damage occurs, or any prescription changes are made. If you have any questions or concerns, please do not hesitate to reach out to us.Sincerely,GlassesUSA.

Dear [redacted],We are truly sorry for the frustrating experience you have had with us.According to our records, we had tried to accommodate your prescription with and without prism, without success. We had initially notified you that we do not take responsibility if your prescription does not work...

for you without prism, however, we understand that you had given us more opportunities to produce your glasses correctly, without success. As per our terms and conditions, the second return with respect to the same item will only be eligible for store credit or equal-value exchange. Every item originating from the same order may be returned up to 2 times in total. We had requested that you send us a final prescription in order for us to reproduce your lenses correctly for the second return. However, we had your case reviewed by our upper management, since we had not been successful in producing the correct prescription for you on several occasions. We have now had your refund processed and we truly apologize for the inconvenience this had caused you. Sincerely, GlassesUSA.

Revdex.com:At this time, I have not been contacted by Glasses USA regarding complaint ID [redacted].Sincerely,[redacted]

Dear [redacted],We apologize that you had a negative experience with us. You should have been told right from the start that we do not produce the lenses you...

had and we sincerely apologize for the miscommunication. We see that the glasses had been produced with the prescription you provided, however, we understand that they did not work for you and for this we truly apologize. We can see that the funds have been credited back in your account. If you should have any questions or concerns please do not hesitate to reach out to us.Sincerely,GlassesUSA.

Dear [redacted], Measurements are extremely important when ordering glasses online. We're sorry to hear the glasses you ordered did not fit correctly and we apologize for the delay in processing your refund. Please note, according to our terms and conditions, we allot 30 days from when the item is...

returned for the credit to appear on your account. If you have any questions or concerns regarding your refund, please feel free to reach out to us at anytime.Sincerely, GlassesUSA.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:They have shipped my second pair of glasses and offered me $15 off my next pair of glasses.I don't know if I will order again, but the gesture was extended.At this time, my complaint, ID [redacted] regarding Glasses USA has been resolved.
(By clicking "OK", your...

complaint will be closed as Resolved.)
Sincerely,[redacted]

Dear [redacted], We sincerely apologize for the confusion regarding your order. We offer a 14-day money back guarantee return policy where you can return your order for either a full refund, exchange or store credit. Your order was delivered on May *, 2016, however, the first correspondence we have...

regarding your return is on July *, 2016 when you notified us your order was returned back to you. We then asked for the tracking number for the returned item, as we did not have any information regarding your return. You provided the tracking number for your returned item on September **, however, the tracking for your order revealed that while you printed the shipping label on May **, you only sent back your order a month later, on June **. As our terms and conditions clearly state, "[redacted]." On September **, we notified you that you would be able to return your glasses for a reproduction since your order was covered by our 20/20 insurance. We provided you with a shipping label and notified you to contact our customer service to pay the 20/20 copay for a reproduction which you then did. This information was clearly stated, as we did not wish to create any more confusion regarding your reproduction. On November *, 2016, we requested information regarding how you would like to proceed with this reproduction in order to reproduce the correct glasses for you, however, we did not receive a response. If you would like to activate your 20/20 reproduction but would like to switch the frame, we would be more than happy to do that for you. Please let us know how you would like to proceed. Sincerely, GlassesUSA -- Best regards, Shiri S[redacted] Customer Service Manager

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Address: 954 Lexington Ave Suite 537, New York, New York, United States, 10021-5055

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