Glasses USA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I thank you for the notepads that I received however that will not fix the issue with the bow of the glass nor that they will never stay in and that I can never get them fixed.I don't see information where they are addressing how they are going to fix that or the fact that this will continue to reaccure and the glasses are discontinued.How will this be fixed?
Sincerely,
*** ***

Dear ***, we understand your frustration and we sincerely apologize for the delay in delivering your exchangeWe see that there had been a mistake made when sending your glasses and we had shipped you the incorrect pairThis issue was able to be resolved thanks to your cooperation and
understanding, and you were sent the correct pair that we had originally produced for youWe hope you are happy with your glasses!

Dear ***, We truly apologize for the delay in having the nose-pads shipped at the time of your request. According to our records, your request was received and put into our system to have the nose-pads sent to you as soon as possible.Unfortunately, there had been an extended delay and
we had inquired as to the whereabouts of your nose-pads several times without much progress. We see that our customer service representatives have spoken to you regarding this, however, we do apologize for not being in contact with you throughout this entire process. We see that your nose-pads had been delivered to you and we hope you are satisfied with them.If you have any questions or concerns, please do not hesitate to reach out to us anytime. Sincerely,GlassesUSA

Dear Ida,We sincerely apologize for the past inconvenience that was caused to you.As per our terms and conditions, a tracking number must be provided for every
return that has been made. Unfortunately, we were not provided with the tracking number or any proof of your return. We had looked into the delivery of the return, however, we were unsuccessful in locating the package and had not been provided with the sufficient information in order to confirm whether it was indeed received by us.On our last correspondence with you, we asked you to provide us with any proof of returnUnfortunately, this issue has yet to be resolved. If you can provide us with any proof that the glasses were returned, we would be more than happy to assist you on this matter. Sincerely,GlassesUSA.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I asked for a refund weeks ago, and got the same responseThe package got sent to the distribution center and went BACK to the wrong post office. I talked to the manager of that *** location and he verified that the package has no proper return label. I would like an imidiate refund instead of waiting for the package to return to the sender as it is STILL in that same post office
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***, We sincerely apologize for the inconvenience caused to you as a result of your past order.We see from our records that you had originally been misinformed as to your eligibility regarding a refund on your lost package. Since we had received proof from you that your glasses
were declared lost by the shipper, and that you were not interested in a reproduction, we brought your case to our upper management. Your case was discussed and it was readily agreed upon that you should indeed be refunded.Your refund was processed on April **, and we truly apologize that you had this experience with your order. Sincerely, GlassesUSA

Revdex.com:At this time, I have not been contacted by Glasses USA regarding complaint ID ***.Sincerely,*** ***

Dear ***,We sincerely apologize for the inconvenience caused as a result of your return. As per our records, you filled out the returns form within the required returns time period for order # ***You had received a shipping label with the tracking number ***,
however, we see that this tracking number shows no movement since it was sent to you on March ***As a result, we were unable to confirm that you had sent the glasses from this order at that time.Additionally, you had ordered two pairs of glasses on order # *** and had not filled out the returns form for this orderWe have reviewed our past correspondence with you and see that we had not been notified as to the return of these two pairs of glasses beforehand.For your third order ***, you had filled out the returns form for the pair of glasses on the selected orderOnce we saw that the tracking number we had on file showed that your glasses were delivered, we processed a full refund for this pair.After we processed the refund for the order #*** which showed an active tracking number, you informed us that you had returned all six pairs of glasses in total with this same shipping label. Since we had no way to verify this, as we keep track of returns via the returns form which shows the selected frames, we did have to bring your case up with the upper management to reach a resolution.We had confirmed that you are eligible for a full refund on order #*** which shows that you had filled out a returns form for the four pairs of glasses on this orderAlthough the tracking number provided for this order was not activated, we had taken into account that you returned them together with the glasses from order #***.Unfortunately, we have no record of the return for the two pairs of glasses on order *** so we are unable to refund this order.We thank you for your patience and understanding on this matter.Regards,Billing Department GlassesUSA.com

Dear ***,We understand your frustration and we apologize for the inconvenience caused with your past orders.As per our terms and conditions, each item may be returned a single time, within days after its delivery, for a 100% refund, store credit or an equal-value exchangeThe next return
with respect to the same item will only be eligible for store credit or equal-value exchangeEvery item originating from the same order may be returned up to times in total.Since customer satisfaction is extremely important to us, we would be happy to make an exception for you by honoring a third returnBeing as the prescription we have on file for you matches the prescription the glasses were produced with, we would require proof of error from your eye doctor in order to move forward with your return processWe look forward to hearing from you and we thank you for your understandingSincerely,GlassesUSA

Dear ***,We truly apologize for the inconvenience caused as a result of your return. According to our records, you had been sent two shipping label to use for the return of three of your frames, however you had only marked down two frames on the returns form. This was due to the frame change made when your glasses were in production, so the third frame was not marked down with the sufficient information. We apologize for this misunderstanding, and see that your refund had been sufficiently and fully processed. We have also sent you documentation of your refunds and we thank you for your patience on this matter.Sincerely,GlassesUSA

Dear ***, We sincerely apologize for the delay and misunderstandings that came about as a result of your refundWe see that your refund was indeed processed correctly, as the coupon *** provides customers with $off on progressive lens glasses, excluding glasses with the basic
lowest-end lens packageYour order had two progressive lens glasses, however, you only chose the standard lens package on the pair you had returned, the '*** ** *** ***', so the coupon was only able to be applied to this pairThis caused the price of these glasses to be reduced from $to $With this in mind, we see that we had indeed refunded you the full amount paid for the specific pairs returnedWe understand that you were unaware of the exact price you paid for each pair and hope that this helps clarify and resolve your concernIf you have any questions or concerns, feel free to reach out to us at anytimeSincerely, GlassesUSA

Dear ***, we apologize for the previous delay in refunding your cancelled orderWe have processed your refund for the full amount of your cancelled orderIf you have any questions feel free to email us anytimeSincerely, GlassesUSA

At this time, I have been contacted directly by Glasses USA regarding complaint ID ***, however my complaint has NOT been resolved because:
Glassesusa has provided me my refund and I confirmed it was credited in my account as at July *I recommend that the business
still needs to be reviewed considering they do not disclose that they are based in Israel and in my case provided inaccurate and inconsistent information at various times. Thanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***,We truly apologize for the experience that you had with us regarding your orderAs we had previously stated, we do ask our customers to allot up to days from the moment we receive the glasses, for the refund to appearIn your case, we processed your refund sooner, since we understood that the payment you made on your purchase had been used from your limited FSA budget, and that it was important to you to have it processed soonerAs per our terms and conditions, we are unable to refund the shipping payment made for a returned order, so your refund had excluded the amount of $12.95. Please do not hesitate to reach out to us if you have any questions or concerns. Sincerely,GlassesUSA.com

Revdex.com:At this time, my complaint, ID [redacted] regarding Glasses USA has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Glasses USA regarding complaint ID [redacted].Sincerely,[redacted]

Dear [redacted],We sincerely apologize for the inconvenience caused to you as a result of your refund.As the tracking information for your return shows that we had received your glasses on February [redacted], we were still...

within the time period that it takes to process a refund.In our terms and conditions, we do ask that our customer allot up to 30 days from when we receive the item for their refund to be processed and appear in their account. We see that our billing department has now processed your refund for the full amount of your order. Please feel free to reach out to us if you have any questions or concerns. Sincerely,GlassesUSA.

Dear [redacted],We sincerely apologize for the frustrating experience you had with your delayed order. According to our records, one pair of glasses on your order were not finished in production at the same time as your other pairs. Since your order had been sent in the same shipment, our...

production team waited until it was complete and shipped your order out on May [redacted]. We are truly sorry for this delay and we hope you enjoy your new glasses.Sincerely, GlassesUSA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Until I receive my refunds, I am not satisfied.  I have now had one CSR tell me both refunds had been processed and it would take 15 business days to get my refunds applied back to my card and then, several days later, another CSR called me about the cancelled order and said my refund had not yet been processed but that he would process it now and it would take 7 business days to receive!?!? You guys owe me almost $900 and I do want it back ASAP. [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],We truly apologize for the frustrating experience and lack of information regarding the production status of your order. When reviewing your case, we see that you had not been immediately informed as to the reason regarding the production delay, and for this we are truly sorry.We do aim...

to provide efficient customer service and satisfaction, and if you felt that you were not given the proper care all of our customers deserve, please do send us an email so that we may improve our service. As we had not been able to produce your glasses with the correct prescription, we had provided you with the return shipping label for you to send your glasses back for a full refund. We had since processed your refund and we appreciate your understanding.Sincerely, GlassesUSA.com