Global Business Systems

Office Supplies - Sale by Deceptive Telemarketing
This company started supplying ink toners after a deceptive telemarketing call in July of We received shipment of *** toners totaling $ We returned products immediately since we did not order them and continued to receive more toner deliveries and bills I called customer service to stop all deliveries immediately and close the account that we never opened I was then told that my September invoice was outstanding because they had not received a return within days I discussed with *** *** the supervisor, that this was not possible since we just received another delivery on November 2, and had previously returned all deliveries immediately after receiving She argued with me that their system credited the October invoice for the last return and NOT September Since there is still a balance for September, we still owed $and would owe that regardless because we are closing our account

*** cancelled the order on 5/24/Since the supplies were damaged in transit we did not send another shipment due to the cancellationThere is not an open balance on this account and no items need to be
returned.
Thank You,
*** ***
*** *** ***
*** ** *** *** *** ***
*** ** ***
*** ***
*** ***

American Board of Physician's has ordered through us in the past and payments have been remitted. All orders go through a verification process to ensure all information on the order is correct. We also have a 30 day return period if there is any issue with the order (overstocked, error,...

etc.) I have attempted to reach [redacted] via phone and was unsuccessful. I also reached out via email to speed up the process. Once [redacted] returns the supplies this account will be closed out.

I spoke with [redacted] and a return was arranged to close out the account. The supplies have been received and the account has been closed out. We have also placed them on our do not call list Thank You,[redacted] Global Business Systems [redacted]...

[redacted]

Invoice # [redacted] has been closed out. Left message for [redacted].

On 8/18/16 GBS spoke with [redacted] and attempted to arrange a return. [redacted] disputed receipt of supplies and did not want to arrange a return. Since then we have attempted to arrange a return and have been unsuccessful. Once the supplies are returned the account will be closed out. Thank...

You,Global Business Systems 1800 N. Bristol St. Suite C-461Santa Ana, Ca 92706Tel 877-431-4884 ext. [redacted]Fax 877-431-4282

Response to complaint: Global Business Systems attempted to reach James Weiss and was unsuccessful. A message was left for a callback. The account currently has no open balance and it has been closed. Thank You,
[redacted] Global Business Systems 1800 N. Bristol St. Suite...

C-461Santa Ana, Ca 92706Tel 877-431-4884 ext. [redacted]Fax 877-431-4282

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to...

perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This account was cancelled and there is no open balance Thank You,

[redacted] cancelled the order on 5/24/16. Since the supplies were damaged in transit we did not send another shipment due to the cancellation. There is not an open balance on this account and no items need to be returned. Thank You,[redacted]
[redacted]
[redacted]...

[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform...

this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Spoke with [redacted] went over the account and they will be shipping back to close out this account. Once the supplies are returned this account will be closed out. We also placed them on our do not call list. Thank You,

The supplies were returned and the account has been closed out. Thank You,Global Business Systems 1800 N. Bristol St. Suite C-461Santa Ana, Ca 92706Tel 877-431-4884 ext. 771Fax 877-431-4282

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I attempted to reach [redacted] twice and was unsuccessful. A pre-paid return shipping label was emailed to [redacted] today. Once the supplies have been returned the account will be closed out. Thank You,[redacted]Global Business Systems

[redacted] was contacted and issues a return authorization form. Once the supplies are returned the account will closed out. Thank You,

I spoke with [redacted] today and arranged a return. Once the supplies are returned the account will be closed out. Thank You,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The problem is we have a contract with [redacted] Office Equipment for our toner supplies. In our contract we do not pay for toner and the product comes directly from [redacted] Office Equipment. Global Business Systems called the day after I signed the contract with [redacted] Office Equipment saying they were delivering toner. They asked for the copier model and sent 1 toner. On the day I filed my complaint with Revdex.com I received a call from Global Business Systems  stating the 4 toners were damaged. I said I only received 1 and it was not damaged. Later that same day I received a bill from Global for $487.45. I called [redacted] Office Equipment who stated that this was a scam. They only send toner from their company when the machine is low and there is no additional charge since it is in the contract. After speaking with [redacted] Office Equipment I googled Global Business Systems and found other companies that were scammed the exact way I was. So the statement Global Business Systems has given you is not correct. I never canceled any order. After learning it was a scam I contacted you and have not spoke to them since I said our toner was not damaged. I would like this company to stop the scamming practice and getting money from unsuspecting business. When I filed my complaint there was multi address for this company listed on your system. I checked some of the address which are either at USPS or UPS offices. Knowing this information I truly believe this was a scam and needs to be stopped.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I want our company deleted from their records and list of businesses to call.
Regards,
[redacted]

I order all of the supplies for our office and someone from this office called on a day I was out. This person convinced an employee here that we purchase our toner from them and that he's calling to help us out and let us know that the prices our going up so that we can order toner before it does go up. A month later I receive an invoice from them for $487.46, which included shipping cost. We never even received toner from them. I called and spoke to "Anna" who said she was the receptionist. She stated she would fax me a new invoice showing a zero balance. She did not do this. She faxed me the same invoice I already have. When I tried to call back multiple times to take care of the situation, no one answered. Very faulty, deceptive and shady business. Beware!