Have called multiple times to have them assist with logging into my account, for paystubs. They do not understand what needs to be done. The account username is not found, the email in which they send me alerts to my available paystub is not on file. My active card says no info on file, yet I can get card balance, the workers are incompetent and do not understand. They are rude and have been hung up on.
The customer's account was alerted as needing further verification to validate the account prior to activation The cardholder did not feel comfortable providing that information so Global Cash Card was unable to activate the card Global Cash Card contacted the customer on April 3, and advised that the account could not be activated but would issue a convenience check for the balance on the account The customer agreed and the issue has been resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I never received the paperwork and I have proof that I filed a claim on the 23rd of AugustA copy of the emailI need this resoled asap and paperwork resent to meThis is my address [redacted] *** Regards, [redacted] ***
Thank you for your inquiryOur record indicates that supporting documents were used to determine that there was no error within 10-business days from the day you filed the dispute and provisional credit was not honored due to investigation being completed within 10-business daysThe final letter and the supporting documents were mailed to you on March 7, If you have any further questions please contact our customer service department [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
GCC pt pt / [redacted] Style Definitions */ Thank you for your inquiry In reviewing your account history it appears that the ATM transactions are through the [redacted] s network, these transactions do have a transaction fee that is disclosed per your agreement You are able to visit any ATM with an [redacted] logo to receive a surcharge free ATM withdrawal The fees that have billed to your card are valid fees We apologize for any inconvenience or misunderstanding that has occurred If you have any further questions please contact customer service at [redacted]
We apologize for any inconvenience that [redacted] may have experienced There appears to have been a processing error on his banks end in which they placed a hold on the customer’s account twice for the same transaction If a transaction is on hold we must honor the pending transaction for the merchant to collect, this is how pending transactions are handled among all financial institutions, not just Global Cash CardIn an effort to provide World Class Customer Service, Global Cash Card offered the customer the option of contacting the merchant and sending us a faxed letterhead requesting for the funds to be released, at which point we can manually expedite the process of removing the hold from that transaction as a courtesy to the cardholder We received the aforementioned letter, however it contained no clarity regarding which transaction was declined according to his bank Because of this, we could not expedite the process of removing the hold on that transactionOn 02/12/2015, Mr [redacted] e-mailed us expressing his displeasure with the situation This was escalated to one of our customer service supervisors The supervisor went above and beyond so he contacted Mr***’ bank and obtained clarification regarding the correct transaction to release The transaction was cleared from the customer’s account and the balance was adjusted accordingly Should the customer need further assistance, she can reach me directly My name is [redacted] ***; I am the Fraud/Risk Supervisor Phone 866-395-Ext ###
Thank you for your inquiry Our records indicate, per the fax received from the merchant in question, that the authorization failed on their end due to a Zip Code mismatch The authorization was approved through [redacted] and the funds held on your card You contacted Global Cash Card on June 16, and were advised that the pre-authorization was holding and the merchant could fax a letter stating they would not be collecting the funds The fax was received however it appears that the dollar amount of the pre-authorization did not match the dollar amount they were requesting to release The pre-authorization has since systemically expired and the funds are available There was one decline fee of $that was credited to you as a courtesy on June 16, We apologize for any inconvenience that you have experienced and welcome you to contact our customer service department at [redacted] with any further questions
Again we apologize for any inconvenience you have experienced We called the phone number provided to you and were able to speak with a customer service professional We have left multiple voicemails and sent emails to try to get a hold of you to rectify the situation Please call me directly at your earliest convenience to discuss My name is [redacted] and I can be reached directly at [redacted] ext ***
Thank you for your inquiryWe empathize with your frustration and would like to speak with youUnfortunately with the information provided, we are unable to locate your accountPlease contact me at ###-###-#### and would be happy to assist you
Thank you for your inquiryOur records indicate that you contacted us on April 18, and inquired about the transactions that were rejected on March 14, Per your request we made a way call with the merchant to avoid having you pay for fees on the merchant’s end, however the call got disconnectedYou contacted us again and spoke to one of the supervisors and he recommended for you to access your account through globalcashcard.com and view the declined transaction history to provide to the merchant as proofAfter speaking with you on May 31, per your request I emailed your statement highlighting the rejected transactions for you to provide to the merchantAs a courtesy we have also credited the $Fedex fee that you were charged in your accountPlease contact me at 888-220-extif you have any further questions and I will be happy to assist you
We apologize for any inconvenience the customer may have experienced Whenever a deposit is received under a name, which does not match that of our customer’s account, we require an ID and a letter from the individual under which the deposit came through This letter must give authorization for the deposit to be processed This policy is a standard practice across all financial institutions Unfortunately, there was an issue when the customer initially faxed the requested ID It was too dark, therefore we requested the customer to resend the ID The customer did request to speak to a supervisor during her call on 02/04/and was informed that she would be receiving a call back Typically our supervisors respond to this type of requests within the same day The customer did reach out to our customer service center once again the same day, at which point a supervisor was available to take her call and explained the situation to her Unfortunately there was an issue with the way the customer’s faxes were received since they were too dark and were not legible On 02/05/we received the ID and requested letter and the deposit was posted to the customer’s account the same dayThe late fees that Mrs [redacted] is requesting due to her rent being late cannot be reimbursed because they are not fees incurred from Global Cash Card.Should the customer need further assistance, she can reach me directly My name is [redacted] ***; I am the Fraud/Risk Supervisor Phone 866-395-Ext ###
We have received your written request inquiring about the reason on the final decision for your disputed transaction and have mailed the response to the address we have on filePlease contact us at ###-###-#### if you have any further questions
Thank you for your inquiryOur records indicate that you had a negative balance of $on your previous card with Global Cash CardYour last payroll deposit on the same card was on August 10, and the last transaction was on August 24, for $at [redacted] [redacted] **The [redacted] Merchant Category Code for the last transaction is [redacted] meaning that the purchase was completed inside of the convenience store and this indicates that any merchandise within that store may have possibly been purchased and did not necessarily have to be a gas purchaseAlso based on our records different transactions were authorized at the same location between July 21, and August 11, To elucidate your concern it is possible for a pre-paid card to be in the negative [redacted] authorization rules allows merchants to settle the transaction any time after they receive the authorization therefore the merchant is able to force your account to go negativeNormally in a case like this we have dispute rights for a certain period of time however we have passed that deadlineYour payroll deposit on December 4, for $has partially covered your negative balance and you have a remaining negative balance of $We would like you to understand that we have not made any book keeping errors in regards to your negative balanceWe can certainly empathize with your frustration however we are unable to open a dispute claim for this transactionWe welcome you to contact our customer service at [redacted] with any additional questions
We can certainly empathize with your frustrationAs we had previously discussed, you had made a deposit on October 14, through [redacted] The notification that is normally delivered to Global Cash Card through our servers was not transmitted and that’s what caused the initial delay Additionally, due to the fact that cash was loaded to your account using multiple sources, we had to understand and verify where the funds were coming fromWe attempted to contact you multiple times on your cell phone and your motel room to discuss your account, however we were unable to reach youAs we have discussed, due to the inconvenience that you have experienced we are able to offer a $gift card
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Receiving a letter as to why the dispute was denied will not resolve my complaint or provide me with a refundI spoke with [redacted] the super and he informed me there's no way for me to dispute the decision which is the reason I contacted the Revdex.comI want a full refund for the charges that I DID NOT make] Regards, [redacted] *
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Rebuttal:The business reason for charging fees for a transaction from a "Surcharge" Free ATM is inaccurate and directly contradicts what was stated when the business was contacted directly on Jan 2015/ Feb 2015, and November With regards to those dates I received different answers as to why I was charged a fee.1) the atm owner charges a fee (this is inaccurate; as the ATM owner publicly states on the ATM's that it is SURCHARGE FREE)I called the ATM owner (PNC Bank) and verified this)The ATM fee's are NOT charged at all WAWA Stores.2) the rep stated that stores all charge a fee and charge the item purchase twice as a standard measure(This was also unfounded; and what was determined was Global Cash Card has this problem themselves with all stores and refuses to fix the problem).Global Cash Card has a history of problems: [redacted] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] From: [redacted] < [redacted] >Date: Mon, May 18, at 12:PMSubject: Re: You have a new message from the Revdex.comTo: " [redacted] " < [redacted] >I finally got a response from them and I have gotten my moneyThank youOn Monday, May 18, 11:AM, " [redacted] " < [redacted] > wrote:You have a new message waiting for you from the Revdex.com in regards to consumer complaint # [redacted] Please click on the link below to access the online dispute resolution web site and read this messageIf a response is required, please respond through the system, using the link provided[redacted] If your email program does not support HTML copy and paste the link below into your browser [redacted] Revdex.com of San Diego (San Diego, CA) [redacted] Phone: [redacted] Fax: [redacted] Email: [redacted] Web: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They are leaving out information I also called on January 28th(I called on the 19th of Jan not realizing their 7-day policy, which I then understood) They advised me that the card had been shipped and was activated; I advised them I did not activate the card They cancelled that card, and shipped another, which I also did not receive As of he original ship date of Jan 13th, this will be the third attempt to ship me a card Regards, [redacted] ***
Our records indicate that the cardholder had made several purchases with her Global Cash Card at the [redacted] on July 30th, August 5th, and August 11th, She has stated that she has not used her card at any gas stations however based on the facts those transactions were indeed non-cash purchase transactions at the gas stationWe would be happy to provide her with her statement confirming the transactions back in at the same gas stationWe regret to inform her that we are unable to open a dispute claim for the transaction $on August 24, We welcome her to contact our customer service at [redacted] with any additional questions
The customer's account was alerted as needing further verification to validate the account prior to activation The cardholder did not feel comfortable providing that information so Global Cash Card was unable to activate the card Global Cash Card contacted the customer on April 3, and advised that the account could not be activated but would issue a convenience check for the balance on the account The customer agreed and the issue has been resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I never received the paperwork and I have proof that I filed a claim on the 23rd of AugustA copy of the emailI need this resoled asap and paperwork resent to meThis is my address [redacted] *** Regards, [redacted] ***
Thank you for your inquiryOur record indicates that supporting documents were used to determine that there was no error within 10-business days from the day you filed the dispute and provisional credit was not honored due to investigation being completed within 10-business daysThe final letter and the supporting documents were mailed to you on March 7, If you have any further questions please contact our customer service department [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
GCC pt pt / [redacted] Style Definitions */ Thank you for your inquiry In reviewing your account history it appears that the ATM transactions are through the [redacted] s network, these transactions do have a transaction fee that is disclosed per your agreement You are able to visit any ATM with an [redacted] logo to receive a surcharge free ATM withdrawal The fees that have billed to your card are valid fees We apologize for any inconvenience or misunderstanding that has occurred If you have any further questions please contact customer service at [redacted]
We apologize for any inconvenience that [redacted] may have experienced There appears to have been a processing error on his banks end in which they placed a hold on the customer’s account twice for the same transaction If a transaction is on hold we must honor the pending transaction for the merchant to collect, this is how pending transactions are handled among all financial institutions, not just Global Cash CardIn an effort to provide World Class Customer Service, Global Cash Card offered the customer the option of contacting the merchant and sending us a faxed letterhead requesting for the funds to be released, at which point we can manually expedite the process of removing the hold from that transaction as a courtesy to the cardholder We received the aforementioned letter, however it contained no clarity regarding which transaction was declined according to his bank Because of this, we could not expedite the process of removing the hold on that transactionOn 02/12/2015, Mr [redacted] e-mailed us expressing his displeasure with the situation This was escalated to one of our customer service supervisors The supervisor went above and beyond so he contacted Mr***’ bank and obtained clarification regarding the correct transaction to release The transaction was cleared from the customer’s account and the balance was adjusted accordingly Should the customer need further assistance, she can reach me directly My name is [redacted] ***; I am the Fraud/Risk Supervisor Phone 866-395-Ext ###
Thank you for your inquiry Our records indicate, per the fax received from the merchant in question, that the authorization failed on their end due to a Zip Code mismatch The authorization was approved through [redacted] and the funds held on your card You contacted Global Cash Card on June 16, and were advised that the pre-authorization was holding and the merchant could fax a letter stating they would not be collecting the funds The fax was received however it appears that the dollar amount of the pre-authorization did not match the dollar amount they were requesting to release The pre-authorization has since systemically expired and the funds are available There was one decline fee of $that was credited to you as a courtesy on June 16, We apologize for any inconvenience that you have experienced and welcome you to contact our customer service department at [redacted] with any further questions
Again we apologize for any inconvenience you have experienced We called the phone number provided to you and were able to speak with a customer service professional We have left multiple voicemails and sent emails to try to get a hold of you to rectify the situation Please call me directly at your earliest convenience to discuss My name is [redacted] and I can be reached directly at [redacted] ext ***
Thank you for your inquiryWe empathize with your frustration and would like to speak with youUnfortunately with the information provided, we are unable to locate your accountPlease contact me at ###-###-#### and would be happy to assist you
Thank you for your inquiryOur records indicate that you contacted us on April 18, and inquired about the transactions that were rejected on March 14, Per your request we made a way call with the merchant to avoid having you pay for fees on the merchant’s end, however the call got disconnectedYou contacted us again and spoke to one of the supervisors and he recommended for you to access your account through globalcashcard.com and view the declined transaction history to provide to the merchant as proofAfter speaking with you on May 31, per your request I emailed your statement highlighting the rejected transactions for you to provide to the merchantAs a courtesy we have also credited the $Fedex fee that you were charged in your accountPlease contact me at 888-220-extif you have any further questions and I will be happy to assist you
We apologize for any inconvenience the customer may have experienced Whenever a deposit is received under a name, which does not match that of our customer’s account, we require an ID and a letter from the individual under which the deposit came through This letter must give authorization for the deposit to be processed This policy is a standard practice across all financial institutions Unfortunately, there was an issue when the customer initially faxed the requested ID It was too dark, therefore we requested the customer to resend the ID The customer did request to speak to a supervisor during her call on 02/04/and was informed that she would be receiving a call back Typically our supervisors respond to this type of requests within the same day The customer did reach out to our customer service center once again the same day, at which point a supervisor was available to take her call and explained the situation to her Unfortunately there was an issue with the way the customer’s faxes were received since they were too dark and were not legible On 02/05/we received the ID and requested letter and the deposit was posted to the customer’s account the same dayThe late fees that Mrs [redacted] is requesting due to her rent being late cannot be reimbursed because they are not fees incurred from Global Cash Card.Should the customer need further assistance, she can reach me directly My name is [redacted] ***; I am the Fraud/Risk Supervisor Phone 866-395-Ext ###
We have received your written request inquiring about the reason on the final decision for your disputed transaction and have mailed the response to the address we have on filePlease contact us at ###-###-#### if you have any further questions
Thank you for your inquiryOur records indicate that you had a negative balance of $on your previous card with Global Cash CardYour last payroll deposit on the same card was on August 10, and the last transaction was on August 24, for $at [redacted] [redacted] **The [redacted] Merchant Category Code for the last transaction is [redacted] meaning that the purchase was completed inside of the convenience store and this indicates that any merchandise within that store may have possibly been purchased and did not necessarily have to be a gas purchaseAlso based on our records different transactions were authorized at the same location between July 21, and August 11, To elucidate your concern it is possible for a pre-paid card to be in the negative [redacted] authorization rules allows merchants to settle the transaction any time after they receive the authorization therefore the merchant is able to force your account to go negativeNormally in a case like this we have dispute rights for a certain period of time however we have passed that deadlineYour payroll deposit on December 4, for $has partially covered your negative balance and you have a remaining negative balance of $We would like you to understand that we have not made any book keeping errors in regards to your negative balanceWe can certainly empathize with your frustration however we are unable to open a dispute claim for this transactionWe welcome you to contact our customer service at [redacted] with any additional questions
We can certainly empathize with your frustrationAs we had previously discussed, you had made a deposit on October 14, through [redacted] The notification that is normally delivered to Global Cash Card through our servers was not transmitted and that’s what caused the initial delay Additionally, due to the fact that cash was loaded to your account using multiple sources, we had to understand and verify where the funds were coming fromWe attempted to contact you multiple times on your cell phone and your motel room to discuss your account, however we were unable to reach youAs we have discussed, due to the inconvenience that you have experienced we are able to offer a $gift card
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Receiving a letter as to why the dispute was denied will not resolve my complaint or provide me with a refundI spoke with [redacted] the super and he informed me there's no way for me to dispute the decision which is the reason I contacted the Revdex.comI want a full refund for the charges that I DID NOT make] Regards, [redacted] *
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Rebuttal:The business reason for charging fees for a transaction from a "Surcharge" Free ATM is inaccurate and directly contradicts what was stated when the business was contacted directly on Jan 2015/ Feb 2015, and November With regards to those dates I received different answers as to why I was charged a fee.1) the atm owner charges a fee (this is inaccurate; as the ATM owner publicly states on the ATM's that it is SURCHARGE FREE)I called the ATM owner (PNC Bank) and verified this)The ATM fee's are NOT charged at all WAWA Stores.2) the rep stated that stores all charge a fee and charge the item purchase twice as a standard measure(This was also unfounded; and what was determined was Global Cash Card has this problem themselves with all stores and refuses to fix the problem).Global Cash Card has a history of problems: [redacted] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] From: [redacted] < [redacted] >Date: Mon, May 18, at 12:PMSubject: Re: You have a new message from the Revdex.comTo: " [redacted] " < [redacted] >I finally got a response from them and I have gotten my moneyThank youOn Monday, May 18, 11:AM, " [redacted] " < [redacted] > wrote:You have a new message waiting for you from the Revdex.com in regards to consumer complaint # [redacted] Please click on the link below to access the online dispute resolution web site and read this messageIf a response is required, please respond through the system, using the link provided[redacted] If your email program does not support HTML copy and paste the link below into your browser [redacted] Revdex.com of San Diego (San Diego, CA) [redacted] Phone: [redacted] Fax: [redacted] Email: [redacted] Web: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They are leaving out information I also called on January 28th(I called on the 19th of Jan not realizing their 7-day policy, which I then understood) They advised me that the card had been shipped and was activated; I advised them I did not activate the card They cancelled that card, and shipped another, which I also did not receive As of he original ship date of Jan 13th, this will be the third attempt to ship me a card Regards, [redacted] ***
Our records indicate that the cardholder had made several purchases with her Global Cash Card at the [redacted] on July 30th, August 5th, and August 11th, She has stated that she has not used her card at any gas stations however based on the facts those transactions were indeed non-cash purchase transactions at the gas stationWe would be happy to provide her with her statement confirming the transactions back in at the same gas stationWe regret to inform her that we are unable to open a dispute claim for the transaction $on August 24, We welcome her to contact our customer service at [redacted] with any additional questions