GCC pt pt / [redacted] Style Definitions */ Our records indicate that the customer contacted our customer service multiple times during the disputed transactions timeframe On January 19, the customer called questioning a refund they were expecting from a merchant, the customer also questioned why their balance was so low Current transactions, (including transactions that are included in the dispute) were all verified with the customer On February 19, the customer called customer service to have credits transferred from one of their cards to their active card on file The customer stated that they were online reviewing their account and that is how they realized there were credits on their second account The police report was received and taken into account for the investigation.In addition, the customer has text alerts set up notifying them of deposits and if their balance falls below $ As stated in the prior response to the customer, the customer has the right to request and receive the supporting documentation we used in making the determination of the claim To date the cardholder has not requested this, however we have mailed the documentation to the customer on April 2,
GCC pt pt / [redacted] Style Definitions */ Our records indicate that the customer contacted our customer service multiple times during the disputed transactions timeframe On January 19, the customer called questioning a refund they were expecting from a merchant, the customer also questioned why their balance was so low Current transactions, (including transactions that are included in the dispute) were all verified with the customer On February 19, the customer called customer service to have credits transferred from one of their cards to their active card on file The customer stated that they were online reviewing their account and that is how they realized there were credits on their second account The police report was received and taken into account for the investigation.In addition, the customer has text alerts set up notifying them of deposits and if their balance falls below $ As stated in the prior response to the customer, the customer has the right to request and receive the supporting documentation we used in making the determination of the claim To date the cardholder has not requested this, however we have mailed the documentation to the customer on April 2,