Thank you for your inquiryWe apologize for the extended hold time and for any inconvenience that you may have experienced as we have been experiencing higher call volume than usualWill take all necessary steps to either provide additional training and/or disciplinary action with our customer service professional for your negative experienceGlobal Cash Card takes pride in providing world-class customer service and will always take the necessary steps to continue with this traditionPer our conversation today, we have credited your account with the total disputed amountPlease don't hesitate to contact me at ###-###-#### if you have any questionsTell us why here
Thank you for your inquiry After reviewing your account it does appear that the card in your possession could have placed back to an active status after you identified that the transaction in question was not fraudulent We sincerely apologize for the inconvenience you have encountered We can certainly empathize with your situation and can assure you that professional customer service is of utmost importance at Global Cash Card Please contact customer service at [redacted] with any additional questions
Our records indicate that you opened a dispute claim on January 19, on three transactions two of them being your credit card paymentsYou stated that you did not recognize the name of the merchant and therefore requested to open a dispute claimOn February 28, you contacted our dispute department again stating that two of the three transactions that you had filed a dispute on were your credit card payments and you requested to cancel the chargebacks for those two transactionsYou also stated that the reason you filed a dispute on January 19, was because you were confused since the processor’s name was not the same as the name of your credit card companyOn February 28, the chargebacks for your two credit card transactions were reversed Normally your financial institution receives the funds within 2-business days from the day chargeback is reversedPlease refer back to your credit card company for further questions in regards to the two credits and we welcome you to contact our customer service at [redacted] with any additional questions
Thank you for your inquiryAs we spoke with you today our records indicate that one of our cardholders had provided your phone number by mistake to receive text alertsThe error has been looked into and your phone number has been removed from our systemYou will no longer be receiving text messages from Global Cash CardWe apologize for the inconvenience and welcome you to call me directly at [redacted] ext [redacted] if you have any further questions
At Global Cash Card, customer service is top priority We want to apologize if your matter was not handled with the respect and attention you deserved Our records indicate that multiple authorizations were requested through [redacted] from the merchant in question Our policy as a courtesy is to allow the merchant to send in a letter on company letterhead that they will only be collecting on the one authorization The extra authorization in question has been expired and the funds are available We can certainly respect and empathize with your frustration, please do not hesitate to contact our customer service department at the number on the back of your card if we can be of further assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appI have never heard of [redacted] And I have not used this card at a gas station all I have ever done is withdrawn my money of my card at an atm because of all the charges on swiping your card at a store Regards, [redacted]
We apologize for any inconvenience the customer may have experienced Whenever a deposit is received under a name, which does not match that of our customer’s account, we require an ID and a letter from the individual under which the deposit came through This letter must give authorization for the deposit to be processedThis policy is a standard practice across all financial institutionsUnfortunately, there was an issue when the customer initially faxed the requested documentation The documents were too dark, therefore we requested the customer to resend them When the customer was provided with this information, his wife took over the call and was not happy with the information provided, she disconnected the callOur records do not show any dropped calls with the customer Additionally, there have been no issues with dropped calls reported to our IT department Upon further review, on 02/16/we received the requested documentation from the customer and the deposit was made available the same day Should the customer need further assistance, he can reach me directly My name is *** ***; I am the Fraud/Risk Supervisor Phone 866-395-Ext ###
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below These are not purchases made by me if they didnt look into this I am just confused as to how I am being held accountable for someone else having my card in the time it was over drawnand in other words I have received a new card payed this money that I did not spend and when I used it it took the last bit of money I had off and required me to pay the rest in cash how could I have over drawn a card that would not allow me to just days ago? Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [This still is not a resolution for me to receive a refund for transactions I DID NOT make.] Regards, [redacted] *
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Global lied to me about this transfer for days, insisting they had no record of it, after I faxed a copy of the receipt to them on the 15thThey kept telling that they were 'working on it', but no progress was madeI was put on hold for times exceeding minutesI have a printout from [redacted] showing that the money was received by Global at 12:p.m., on the 15thGlobal security deptinsisted the issue was that I loaded too much that day, from a Western Union transfer as well, and that by some 'law they were required to hold the funds until they found out, from me, where I got the moneyThat was from the security dept., that person hung up on me, later that deptclaimed no knowledge of making that claimThe fact that they claimed it was [redacted] 's fault is their way of avoiding responsibility for anythingI had to pay for a motel since Wednesday, fifty a night, because I could not pay for an apartment I wanted, now I am out a lot of money and will just barely make it through this month.I suffered monetary damages because of thisI deserve to be re-imbursedI deserve better than what they are offering for a reason of what happenedI can never trust [redacted] or Global again.Also, this brings up the possibility that this was a computer failure, or someone hacked into thew computer systems of these companies and they do not want to admit anythingThis has far reaching implicationsThis could be a national security issue, maybe subversive's were responsible for thisWhatever the reason, I suffered at the hands of these companies, and it was only because I am just one man and not a huge company with a frat deal of money that I was treated like I had to bear the brunt of this and accept that there was nothing I could do until this was handled in some way.I was victimized by both companies hereI cannot except this meaningless excuse for what I went throughI lost a thousand dollars for almost a weekThat destryoed my state of emotional health Regards, [redacted]
Our records indicate that you reported your card lost on March 11, Also the fees that were deducted from your account were POS signature decline feesAttached you can find the screen shot of few of the $fees that were deducted from your account
Thank you for your inquiryWe empathize with your frustration however we have no dispute rights on this transaction based on the information that has been provided to usPlease submit a written request to the dispute department in order to receive more information on the final decisionWe recommend that you contact Credit Acceptance New York for a resolutionYou can contact us at ###-###-#### if you have any further questions
We want to apologize for your unfortunate experience with Global Cash Card It appears that there was confusion with direct deposit with a conversion from one card to another The new card number unfortunately was not given to you for your future direct deposits The funds have been rejected back to your employer's bank and per our conversation with you on June 8, 2015, you were going to pick up the paycheck as we spoke Again we apologize for the inconvenience and welcome you to contact Global Cash Card at [redacted] if you have any further questions
We have attempted to reach out to Mr [redacted] to no avail Global Cash Card issued a reimbursement for the requested fees as a courtesy on 01/21/ A check was issued and sent out the same day, which zeroed the account balance The customer should expect to receive a check by Mail Our logs do not show that a supervisor was expected to return a call to Mr [redacted] If our logs did indicate that a call to the customer was expected, this would be a matter that would be investigated and handled internally If in fact a failure to comply with the customer’s request was identified, disciplinary action or further training would be provided to the individual(s) involved Global Cash Card takes pride in providing world-class customer service; it is the foundation in which Global Cash Card was built upon, which is why we offer 24/customer service and have supervisors available at all timesShould the customer need further assistance, he’s more than welcome to reach me directly My name is [redacted] ***; I am the Fraud Risk Supervisor Phone number 866-395-Ext ***
GCC pt pt / [redacted] Style Definitions */ A convenience check issued by BofI Federal Bank was sent to the customer’s former employer in the customer’s name on February 5, for the remaining balance on the cardholder’s MasterCard The check was given to the customer The customer contacted Global Cash Card on March 3, stating that they were unable to cash their check They were advised that the check is a valid check and they would need to try a different check cashing location Unfortunately it appears as though the customer is still experiencing difficulties and was advised to contact their employer for assistance as Global Cash Card is no longer issuing the employer’s cards I attempted to call customer to discuss on March 25, and received no answer Customer can call [redacted] ext [redacted] to discuss further
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have seen the records from the company you speak of, and they only requested the funds onceThey never requested them a second timeThis is not on themYou are the ones who screwed up, and now I have several late payments on my bills due to you holding the money without my authorization Regards, [redacted]
Thank you for your inquiryWe empathize with your frustration and have reviewed our recordsOur records indicate that the customer service representative was trying to explain to you why your balance fell below your expectations and she was asking questions to understand if the last transactions were authorized by youBased on our records the call was dropped and you were not placed on holdOur records indicate that you contacted us again and spoke to one of the supervisors in regards to the transaction that you had not authorizedThe supervisor explained that we can transfer you to the dispute department to start a dispute claim for that transaction, however since you stated that you knew the merchant he recommended that you contact the merchant first and if the issue does not get resolved to contact us back as the dispute process may take up to 45-daysYou stated that you will contact the merchant firstWe have attempted to contact you on August and 22, to start a dispute claim based on your complaintYour card has been locked due to the unauthorized charge on your accountPlease contact us at ###-###-#### in order to file the dispute claim and we would be happy to answer your questions
Mrs [redacted] filed a dispute claim with our dispute department against transactions, which she deemed as unauthorized This dispute was initiated on 10/24/and dispute forms were sent out to the customer Our dispute department did not receive the forms, however the dispute investigation was initiated as soon as the customer filed the claim on 10/24/ The customer called once again to follow up on her claim on 11/26/when she was informed that our company did not receive her dispute forms In an effort to provide World Class Customer Service, Global Cash Card offered the customer the option of mailing, e-mailing or faxing her dispute forms to our dispute department as a means to expedite and make the dispute process easier Regretfully, on 11/27/the outcome of Mrs [redacted] ’s dispute did not in her favor, therefore no credit was issued to her A letter informing the customer of the outcome regarding her claim was sent to her on 11/27/ Mrs [redacted] called our dispute department on 12/01/and was not pleased with the outcome of her dispute claim She wanted to know how it was determined that she would not receive a credit regarding her dispute Mrs [redacted] was advised that she would need to send us a request in writing in order for our dispute department to be able to provide her further details regarding the outcome of her claim Presently, we are waiting for her written request to be able to provide her the details regarding the outcome of her dispute claim as per Federal Regulation-E (EFTA)
We apologize for any inconvenience you have endured with your account Unfortunately the value load was not transmitted to us from the payment provider A ticket was submitted to investigate the load after the value load receipt was received from you The funds were loaded to your account on April 4, Please do not hesitate to contact customer service at [redacted] if you have any further questions
Thank you for your inquiryWe apologize for the extended hold time and for any inconvenience that you may have experienced as we have been experiencing higher call volume than usualWill take all necessary steps to either provide additional training and/or disciplinary action with our customer service professional for your negative experienceGlobal Cash Card takes pride in providing world-class customer service and will always take the necessary steps to continue with this traditionPer our conversation today, we have credited your account with the total disputed amountPlease don't hesitate to contact me at ###-###-#### if you have any questionsTell us why here
Thank you for your inquiry After reviewing your account it does appear that the card in your possession could have placed back to an active status after you identified that the transaction in question was not fraudulent We sincerely apologize for the inconvenience you have encountered We can certainly empathize with your situation and can assure you that professional customer service is of utmost importance at Global Cash Card Please contact customer service at [redacted] with any additional questions
Our records indicate that you opened a dispute claim on January 19, on three transactions two of them being your credit card paymentsYou stated that you did not recognize the name of the merchant and therefore requested to open a dispute claimOn February 28, you contacted our dispute department again stating that two of the three transactions that you had filed a dispute on were your credit card payments and you requested to cancel the chargebacks for those two transactionsYou also stated that the reason you filed a dispute on January 19, was because you were confused since the processor’s name was not the same as the name of your credit card companyOn February 28, the chargebacks for your two credit card transactions were reversed Normally your financial institution receives the funds within 2-business days from the day chargeback is reversedPlease refer back to your credit card company for further questions in regards to the two credits and we welcome you to contact our customer service at [redacted] with any additional questions
Thank you for your inquiryAs we spoke with you today our records indicate that one of our cardholders had provided your phone number by mistake to receive text alertsThe error has been looked into and your phone number has been removed from our systemYou will no longer be receiving text messages from Global Cash CardWe apologize for the inconvenience and welcome you to call me directly at [redacted] ext [redacted] if you have any further questions
At Global Cash Card, customer service is top priority We want to apologize if your matter was not handled with the respect and attention you deserved Our records indicate that multiple authorizations were requested through [redacted] from the merchant in question Our policy as a courtesy is to allow the merchant to send in a letter on company letterhead that they will only be collecting on the one authorization The extra authorization in question has been expired and the funds are available We can certainly respect and empathize with your frustration, please do not hesitate to contact our customer service department at the number on the back of your card if we can be of further assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appI have never heard of [redacted] And I have not used this card at a gas station all I have ever done is withdrawn my money of my card at an atm because of all the charges on swiping your card at a store Regards, [redacted]
We apologize for any inconvenience the customer may have experienced Whenever a deposit is received under a name, which does not match that of our customer’s account, we require an ID and a letter from the individual under which the deposit came through This letter must give authorization for the deposit to be processedThis policy is a standard practice across all financial institutionsUnfortunately, there was an issue when the customer initially faxed the requested documentation The documents were too dark, therefore we requested the customer to resend them When the customer was provided with this information, his wife took over the call and was not happy with the information provided, she disconnected the callOur records do not show any dropped calls with the customer Additionally, there have been no issues with dropped calls reported to our IT department Upon further review, on 02/16/we received the requested documentation from the customer and the deposit was made available the same day Should the customer need further assistance, he can reach me directly My name is *** ***; I am the Fraud/Risk Supervisor Phone 866-395-Ext ###
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below These are not purchases made by me if they didnt look into this I am just confused as to how I am being held accountable for someone else having my card in the time it was over drawnand in other words I have received a new card payed this money that I did not spend and when I used it it took the last bit of money I had off and required me to pay the rest in cash how could I have over drawn a card that would not allow me to just days ago? Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [This still is not a resolution for me to receive a refund for transactions I DID NOT make.] Regards, [redacted] *
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Global lied to me about this transfer for days, insisting they had no record of it, after I faxed a copy of the receipt to them on the 15thThey kept telling that they were 'working on it', but no progress was madeI was put on hold for times exceeding minutesI have a printout from [redacted] showing that the money was received by Global at 12:p.m., on the 15thGlobal security deptinsisted the issue was that I loaded too much that day, from a Western Union transfer as well, and that by some 'law they were required to hold the funds until they found out, from me, where I got the moneyThat was from the security dept., that person hung up on me, later that deptclaimed no knowledge of making that claimThe fact that they claimed it was [redacted] 's fault is their way of avoiding responsibility for anythingI had to pay for a motel since Wednesday, fifty a night, because I could not pay for an apartment I wanted, now I am out a lot of money and will just barely make it through this month.I suffered monetary damages because of thisI deserve to be re-imbursedI deserve better than what they are offering for a reason of what happenedI can never trust [redacted] or Global again.Also, this brings up the possibility that this was a computer failure, or someone hacked into thew computer systems of these companies and they do not want to admit anythingThis has far reaching implicationsThis could be a national security issue, maybe subversive's were responsible for thisWhatever the reason, I suffered at the hands of these companies, and it was only because I am just one man and not a huge company with a frat deal of money that I was treated like I had to bear the brunt of this and accept that there was nothing I could do until this was handled in some way.I was victimized by both companies hereI cannot except this meaningless excuse for what I went throughI lost a thousand dollars for almost a weekThat destryoed my state of emotional health Regards, [redacted]
Our records indicate that you reported your card lost on March 11, Also the fees that were deducted from your account were POS signature decline feesAttached you can find the screen shot of few of the $fees that were deducted from your account
Thank you for your inquiryWe empathize with your frustration however we have no dispute rights on this transaction based on the information that has been provided to usPlease submit a written request to the dispute department in order to receive more information on the final decisionWe recommend that you contact Credit Acceptance New York for a resolutionYou can contact us at ###-###-#### if you have any further questions
We want to apologize for your unfortunate experience with Global Cash Card It appears that there was confusion with direct deposit with a conversion from one card to another The new card number unfortunately was not given to you for your future direct deposits The funds have been rejected back to your employer's bank and per our conversation with you on June 8, 2015, you were going to pick up the paycheck as we spoke Again we apologize for the inconvenience and welcome you to contact Global Cash Card at [redacted] if you have any further questions
We have attempted to reach out to Mr [redacted] to no avail Global Cash Card issued a reimbursement for the requested fees as a courtesy on 01/21/ A check was issued and sent out the same day, which zeroed the account balance The customer should expect to receive a check by Mail Our logs do not show that a supervisor was expected to return a call to Mr [redacted] If our logs did indicate that a call to the customer was expected, this would be a matter that would be investigated and handled internally If in fact a failure to comply with the customer’s request was identified, disciplinary action or further training would be provided to the individual(s) involved Global Cash Card takes pride in providing world-class customer service; it is the foundation in which Global Cash Card was built upon, which is why we offer 24/customer service and have supervisors available at all timesShould the customer need further assistance, he’s more than welcome to reach me directly My name is [redacted] ***; I am the Fraud Risk Supervisor Phone number 866-395-Ext ***
GCC pt pt / [redacted] Style Definitions */ A convenience check issued by BofI Federal Bank was sent to the customer’s former employer in the customer’s name on February 5, for the remaining balance on the cardholder’s MasterCard The check was given to the customer The customer contacted Global Cash Card on March 3, stating that they were unable to cash their check They were advised that the check is a valid check and they would need to try a different check cashing location Unfortunately it appears as though the customer is still experiencing difficulties and was advised to contact their employer for assistance as Global Cash Card is no longer issuing the employer’s cards I attempted to call customer to discuss on March 25, and received no answer Customer can call [redacted] ext [redacted] to discuss further
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have seen the records from the company you speak of, and they only requested the funds onceThey never requested them a second timeThis is not on themYou are the ones who screwed up, and now I have several late payments on my bills due to you holding the money without my authorization Regards, [redacted]
Thank you for your inquiryWe empathize with your frustration and have reviewed our recordsOur records indicate that the customer service representative was trying to explain to you why your balance fell below your expectations and she was asking questions to understand if the last transactions were authorized by youBased on our records the call was dropped and you were not placed on holdOur records indicate that you contacted us again and spoke to one of the supervisors in regards to the transaction that you had not authorizedThe supervisor explained that we can transfer you to the dispute department to start a dispute claim for that transaction, however since you stated that you knew the merchant he recommended that you contact the merchant first and if the issue does not get resolved to contact us back as the dispute process may take up to 45-daysYou stated that you will contact the merchant firstWe have attempted to contact you on August and 22, to start a dispute claim based on your complaintYour card has been locked due to the unauthorized charge on your accountPlease contact us at ###-###-#### in order to file the dispute claim and we would be happy to answer your questions
Mrs [redacted] filed a dispute claim with our dispute department against transactions, which she deemed as unauthorized This dispute was initiated on 10/24/and dispute forms were sent out to the customer Our dispute department did not receive the forms, however the dispute investigation was initiated as soon as the customer filed the claim on 10/24/ The customer called once again to follow up on her claim on 11/26/when she was informed that our company did not receive her dispute forms In an effort to provide World Class Customer Service, Global Cash Card offered the customer the option of mailing, e-mailing or faxing her dispute forms to our dispute department as a means to expedite and make the dispute process easier Regretfully, on 11/27/the outcome of Mrs [redacted] ’s dispute did not in her favor, therefore no credit was issued to her A letter informing the customer of the outcome regarding her claim was sent to her on 11/27/ Mrs [redacted] called our dispute department on 12/01/and was not pleased with the outcome of her dispute claim She wanted to know how it was determined that she would not receive a credit regarding her dispute Mrs [redacted] was advised that she would need to send us a request in writing in order for our dispute department to be able to provide her further details regarding the outcome of her claim Presently, we are waiting for her written request to be able to provide her the details regarding the outcome of her dispute claim as per Federal Regulation-E (EFTA)
We apologize for any inconvenience you have endured with your account Unfortunately the value load was not transmitted to us from the payment provider A ticket was submitted to investigate the load after the value load receipt was received from you The funds were loaded to your account on April 4, Please do not hesitate to contact customer service at [redacted] if you have any further questions