Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This was an unauthorized purchase and the company has refused to properly dispute the transactionMy year old daughter purchased something on my phone by accident, because my daughter purchased the item even without authorization Global Cash Card does not consider this fraud Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This complaint was filed on my behalf because as a resident in a treatment facility I have no access to either a phone or a computer so I authorized my case worker to issue this complaint If you would like to speak with me, you can call the case worker at [redacted] x [redacted] and I can be paged from my work assignment to speak with you directly.Regards, [redacted]
Thank you for your inquiryOur records indicate that you received your payroll on April 26, in the amount of $On the same day you attempted to make a $purchase timesDue to insufficient funds in your account you were charged a $fee three times which is indicated in the terms and conditions that you have received with your cardAs a courtesy we have refunded a total of $however we recommend that you review the terms and conditions that was provided to youIf you have any further questions you can contact our customer service department at [redacted] and we will be happy to assist you
We apologize for any confusion or misinformation you have been provided To clarify, these ATM transactions are coming through the [redacted] network which are not surcharge free Per your cardholder agreement, you are able to receive a surcharge free transaction at any [redacted] ATM Please find any ATM with an [redacted] logo to receive a surcharge free ATM withdrawal As a courtesy the $in valid fees have been credited to your account today To avoid further ATM withdrawal fees please locate an [redacted] ATM If you have any further questions please contact customer service at [redacted]
Thank you for your inquiry Our records indicate that a representative has spoken with you in regards to your concerns As stated, if the card is swiped at the pump, $will be authorized on your card Once the transactions settles for the final amount, the $will be released For future reference, the card can be swiped inside the gas station to avoid the $pre-authorization The decline fee in question has been credited to your account Should you have any further questions, please do not hesitate to contact the customer service number on the back of your card
Global Cash Card pt pt / [redacted] Style Definitions */ The customer contacted Global Cash Card on February 28, to verify transactions on their [redacted] card The customer advised the representative that their residence was broken into and their [redacted] card was stolen along with other items Global Cash Card initiated a claim on the customer’s behalf for all transactions from December 26, 2014-February 28, Global Cash Card conducted an investigation and through this investigation have reasonable belief that no error occurred on the customer’s account A letter advising the customer of the outcome of the investigation was mailed to them on March 1, As stated on the letter, the customer has the right to request and receive the supporting documentation we used in making this determination by submitting the written request to: Global Cash CardDispute Department [redacted] ***
We would like to once again apologize for any inconvenience Mr [redacted] may have experienced Our dispute department Manager [redacted] contacted the customer to assist in the dispute investigation on 01/22/ Mr [redacted] explained that he reached out to the merchant iTunes and they would not be willing to issue a refund The reason why they would not issue a refund is because this incident with his daughter purchasing items from the app store is repetitive Mr [redacted] had this occur previous times and the last time they issued him a refund, they explained to him what steps to take to avoid his daughter purchasing any more items by accident Due to this pattern, iTunes was not willing to issue another refund This does not appear to be fraud In an effort to further assist the customer, our dispute department did initiate a dispute investigation Global Cash Card’s dispute department investigated the transaction in question as per Federal Regulation-E (EFTA) Unfortunately the outcome of the investigation was not in the customer’s favor and correspondence was sent out to Mr [redacted] advising of the outcome Regretfully, the outcome of the investigation is final We are including the history behind Mr [redacted] ’s debits and credits from iTunes.Date Debit Credit11/1/$ 11/1/$ 11/4/ $53.3611/4/ $106.7411/5/$ 11/6/ $106.7411/21/$ 11/21/$ 11/29/ $106.7411/30/$ 12/3/ $7.4612/5/ $58.6912/6/$ 12/6/$ 12/6/ $53.3612/6/ $106.7412/7/$ If Mr [redacted] would like to have further documentation regarding the outcome of his dispute claim, he is more than welcome to send our dispute department a request in writing My name is [redacted] ***; I am the Fraud Risk Supervisor Phone number 866-395-Ext ###
Thank you for your inquiryOur records indicate that you contacted our customer service department on June 6, however you were unable to recall your security identification phraseFor security reasons you were asked to fax documents in order for us to further assist youWe did make you aware that it may take up to minutes for the document(s) to show on your account due to the large load of documents that our fax department receives on a daily basisWe would like you to understand that we are required to follow company policy, which is to ask our cardholders to fax the required document(s) instead of using other methodsHowever in this case because we had not received your documents through fax the customer service representative provided you with his email address in order to avoid any further complicationsOur records indicate that we received your documents on June 6, and spoke to you on June 7, in regards to your accountYour documents have been verified and your account has been unlockedWe empathize with your frustration and welcome you to contact me directly at [redacted] ext [redacted] with any further questions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No I called because I place a order online with walmart.com The order was never picked up so I asked the process of thatThe operator informed me that I was refunded to my card alreadyI asked the balance of my account and was told the balance wich appeared to be lowFinally after everything I realized they was talking about the old card to my account and not my new cardI then asked them to transfer my cash to my active account where my pay was deposited and to cancel the second accountI have not realized my main account was being used, if I had noticed that I would been had cancelled my accounts and went foward with a disputeMy Account never informed me of any balance below dollars, As a matter of fact I asked the operator why I was not informed of my account being so low and very rudely I was told that this was a debit, not credit that debit cards dont come with those type of featuresI dont want no documents or papers on why you guys will not accredit my money back to my accountIm not understanding none of this at allWhy do I need paper work supporting a wrong outcomeI gave you the police report showing everything thats going onThat fact still remains that my entire account was spent without my consentTheirs charges from Minot Nd, alll the way to California! This is crazy!!!! I just want my money placed into my accountThis is so unfairYou guys are saying everything you can to convince me of something that is so unjust! Im behind in all kind of bills because of thisThe more time passes, the deeper this whole getsIm not saying its your fault this happenedBut it is your job to fix itI need my hard earned money placed back into my account PLEASE! I didnt spend it and I would like it backTHANKYOU!!!!!!!!! Regards, [redacted] ***
The card was received today, September 25, 2017, business days after it was requested, not the -as promised by Global cash card Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for your inquiryWe apologize for the inconvenience that you have experiencedAs we have spoke over the phone on October 17, as a courtesy we have provided you with the total disputed amount as a provisional creditOur records indicate that we have sent you the dispute form on September 13, to the address on file however since you have not received it, we will be sending you the form again Please send us the completed form once you receive it If you have any further questions don't hesitate to contact me directly at [redacted] ext***
Thank you for your inquiry Our records indicate the only contact you have made with us was on May 15, to initiate a card to card transfer, hence we were unaware that you were experiencing any issues Our records also indicate that you have been able to use your card, both for purchases and a cash withdrawal The $you speak of is due to point of sale decline fees due to having no funds available on the card As a courtesy we have issued credit for the two fees in question It appears that you were successful in initiating an ACH transfer to your bank account on May 15, Please do not hesitate to contact customer service at the phone number on the back of your card if you have any further issues
Thank you for your inquiry As per the final dispute letter that you have received, you have a right to request and receive the supporting documentation we used in making this determinationYou may do so by submitting a written request to: Global Cash Card - Cardholder Dispute Department - [redacted] ***Our customer service representatives are available hours a day, 7days a week and we welcome you to contact us at [redacted] with any additional questions
Thank you for your inquiry I verified your address as what we have in our system, we will resend the forms today Please call [redacted] if you have further questions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Please know that call was made to my motel roomNo call or calls were made to my cell phoneThe reason that you had to verify my funds is interesting, please tell me what your legal authority is for making this statementAlso, I have a printout from [redacted] showing that the transfer was made on the 14th at 12:p.m.What you are telling me is that you put a freeze on my funds, and you cannot give me a legal reason whyCan you give me a legal reason why the funds were un-frozen? What information did you receive that allowed that? What process was done to correct the alleged inadequate transfer? What steps are being taken to remedy this in the future? Why was I told many times that the problem was with [redacted] ? That there was no record of the transfer? I do not believe what you sayAnd I reject your offer for a $gift cardI will be sending it backExpect a summons for the civil suit that I am going to file for my damages Regards, [redacted]
Thank you for your inquiryWe empathize with your frustrationAs we have discussed over the phone on April 8, our records indicate that you have authorizations pending for $403.95, $and $As we have already explained in order for us to be able to release the funds earlier than the set date, we require the merchant to send a release letter head stating that they will not be collecting the fundsOur records indicate that [redacted] tried to provide you with the same resolutionPlease contact our customer service at [redacted] with any additional questions
Thank you for your inquiryOur records indicate that you contacted our dispute department on October 7, to file a dispute on transactions for the following amounts: $131.03, $131.24, $119.06, and a pending transaction for $174.91, total of $However on October 7, there was a credit from the merchant for $and on October 11, the pending transaction for $was released which means that the total amount that was being disputed decreased to $We did initially send you a final letter stating that we had determined that there was no error and no credit was to be issuedHowever due to additional information that has been provided to us we have reopened the investigation and have determined that the transactions are in fact fraud.A credit of $ has been posted to your account and a final letter has been sent outIn regards to our address being incorrect I can assure you that we have been receiving mail to that address for the past several yearsWe apologize for any inconvenience this may have caused you and welcome you to contact me directly at [redacted] Ext[redacted] with any further questions
We apologize for any inconvenience the customer may have experienced Unfortunately, the customer did not pass a form of non-documentary verification Due to the non-documentary verification results, we required the customer to send two forms of Identification to be able to process his third party deposit from the IRSOne of the forms of identification we received from the customer was not a government issued form of ID; therefore we could not accept it This information was provided to the customerOn 02/24/2015, the customer requested the funds to be returned to the IRS Presently, the IRS funds have been returned to the originating back per the customer’s request Should the customer need further assistance, she can reach me directly My name is *** ***; I am the Fraud/Risk Supervisor Phone 866-395-Ext ###
We have attempted to speak with Mr. [redacted] to review his account to no avail. I called him on 01/28/2015 at 8am PST and Mr [redacted] explained he was busy at the time and requested that I return his call in a couple of hours. I called him again at 10am PST and was only able to leave... him a message. Our logs do not show any records of the customer making any phone calls to Global Cash Card; therefore a check was not requested. We attempted to reach out to Mr. [redacted] to go over his activity. Our records indicate that Mr [redacted] did in fact receive a deposit for the amount he stated of $40.12 on 11/14/2014, however the funds were depleted by use of the Global Cash Card the following days. Should the customer need further assistance, he’s more than welcome to reach me directly. My name is [redacted] ***; I am the Fraud Risk Supervisor. Phone number 866-395-9200 Ext ###.
We have attempted to reach out to the customer [redacted] numerous times to no avail Additionally, our records do not indicate that the customer has attempted to contact the merchant directly to rectify her claim We would like to have the opportunity to speak to the customer so that we can make a 3-way call with the merchant in question and further investigate the transaction in good faith for our customer We acknowledge receipt of the customer’s dispute forms and the request for further details regarding the dispute claim As we previously explained in our last response, the outcome of the dispute claim is final Enclosed are further details regarding the customer’s dispute claim, which indicate that the transaction in question is Verified by VISA, therefore there are no dispute rightsShould the customer need further assistance, she’s more than welcome to reach me directly My name is [redacted] ***; I am the Fraud Risk Supervisor Phone number 866-395-Ext ###
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This was an unauthorized purchase and the company has refused to properly dispute the transactionMy year old daughter purchased something on my phone by accident, because my daughter purchased the item even without authorization Global Cash Card does not consider this fraud Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This complaint was filed on my behalf because as a resident in a treatment facility I have no access to either a phone or a computer so I authorized my case worker to issue this complaint If you would like to speak with me, you can call the case worker at [redacted] x [redacted] and I can be paged from my work assignment to speak with you directly.Regards, [redacted]
Thank you for your inquiryOur records indicate that you received your payroll on April 26, in the amount of $On the same day you attempted to make a $purchase timesDue to insufficient funds in your account you were charged a $fee three times which is indicated in the terms and conditions that you have received with your cardAs a courtesy we have refunded a total of $however we recommend that you review the terms and conditions that was provided to youIf you have any further questions you can contact our customer service department at [redacted] and we will be happy to assist you
We apologize for any confusion or misinformation you have been provided To clarify, these ATM transactions are coming through the [redacted] network which are not surcharge free Per your cardholder agreement, you are able to receive a surcharge free transaction at any [redacted] ATM Please find any ATM with an [redacted] logo to receive a surcharge free ATM withdrawal As a courtesy the $in valid fees have been credited to your account today To avoid further ATM withdrawal fees please locate an [redacted] ATM If you have any further questions please contact customer service at [redacted]
Thank you for your inquiry Our records indicate that a representative has spoken with you in regards to your concerns As stated, if the card is swiped at the pump, $will be authorized on your card Once the transactions settles for the final amount, the $will be released For future reference, the card can be swiped inside the gas station to avoid the $pre-authorization The decline fee in question has been credited to your account Should you have any further questions, please do not hesitate to contact the customer service number on the back of your card
Global Cash Card pt pt / [redacted] Style Definitions */ The customer contacted Global Cash Card on February 28, to verify transactions on their [redacted] card The customer advised the representative that their residence was broken into and their [redacted] card was stolen along with other items Global Cash Card initiated a claim on the customer’s behalf for all transactions from December 26, 2014-February 28, Global Cash Card conducted an investigation and through this investigation have reasonable belief that no error occurred on the customer’s account A letter advising the customer of the outcome of the investigation was mailed to them on March 1, As stated on the letter, the customer has the right to request and receive the supporting documentation we used in making this determination by submitting the written request to: Global Cash CardDispute Department [redacted] ***
We would like to once again apologize for any inconvenience Mr [redacted] may have experienced Our dispute department Manager [redacted] contacted the customer to assist in the dispute investigation on 01/22/ Mr [redacted] explained that he reached out to the merchant iTunes and they would not be willing to issue a refund The reason why they would not issue a refund is because this incident with his daughter purchasing items from the app store is repetitive Mr [redacted] had this occur previous times and the last time they issued him a refund, they explained to him what steps to take to avoid his daughter purchasing any more items by accident Due to this pattern, iTunes was not willing to issue another refund This does not appear to be fraud In an effort to further assist the customer, our dispute department did initiate a dispute investigation Global Cash Card’s dispute department investigated the transaction in question as per Federal Regulation-E (EFTA) Unfortunately the outcome of the investigation was not in the customer’s favor and correspondence was sent out to Mr [redacted] advising of the outcome Regretfully, the outcome of the investigation is final We are including the history behind Mr [redacted] ’s debits and credits from iTunes.Date Debit Credit11/1/$ 11/1/$ 11/4/ $53.3611/4/ $106.7411/5/$ 11/6/ $106.7411/21/$ 11/21/$ 11/29/ $106.7411/30/$ 12/3/ $7.4612/5/ $58.6912/6/$ 12/6/$ 12/6/ $53.3612/6/ $106.7412/7/$ If Mr [redacted] would like to have further documentation regarding the outcome of his dispute claim, he is more than welcome to send our dispute department a request in writing My name is [redacted] ***; I am the Fraud Risk Supervisor Phone number 866-395-Ext ###
Thank you for your inquiryOur records indicate that you contacted our customer service department on June 6, however you were unable to recall your security identification phraseFor security reasons you were asked to fax documents in order for us to further assist youWe did make you aware that it may take up to minutes for the document(s) to show on your account due to the large load of documents that our fax department receives on a daily basisWe would like you to understand that we are required to follow company policy, which is to ask our cardholders to fax the required document(s) instead of using other methodsHowever in this case because we had not received your documents through fax the customer service representative provided you with his email address in order to avoid any further complicationsOur records indicate that we received your documents on June 6, and spoke to you on June 7, in regards to your accountYour documents have been verified and your account has been unlockedWe empathize with your frustration and welcome you to contact me directly at [redacted] ext [redacted] with any further questions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No I called because I place a order online with walmart.com The order was never picked up so I asked the process of thatThe operator informed me that I was refunded to my card alreadyI asked the balance of my account and was told the balance wich appeared to be lowFinally after everything I realized they was talking about the old card to my account and not my new cardI then asked them to transfer my cash to my active account where my pay was deposited and to cancel the second accountI have not realized my main account was being used, if I had noticed that I would been had cancelled my accounts and went foward with a disputeMy Account never informed me of any balance below dollars, As a matter of fact I asked the operator why I was not informed of my account being so low and very rudely I was told that this was a debit, not credit that debit cards dont come with those type of featuresI dont want no documents or papers on why you guys will not accredit my money back to my accountIm not understanding none of this at allWhy do I need paper work supporting a wrong outcomeI gave you the police report showing everything thats going onThat fact still remains that my entire account was spent without my consentTheirs charges from Minot Nd, alll the way to California! This is crazy!!!! I just want my money placed into my accountThis is so unfairYou guys are saying everything you can to convince me of something that is so unjust! Im behind in all kind of bills because of thisThe more time passes, the deeper this whole getsIm not saying its your fault this happenedBut it is your job to fix itI need my hard earned money placed back into my account PLEASE! I didnt spend it and I would like it backTHANKYOU!!!!!!!!! Regards, [redacted] ***
The card was received today, September 25, 2017, business days after it was requested, not the -as promised by Global cash card Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for your inquiryWe apologize for the inconvenience that you have experiencedAs we have spoke over the phone on October 17, as a courtesy we have provided you with the total disputed amount as a provisional creditOur records indicate that we have sent you the dispute form on September 13, to the address on file however since you have not received it, we will be sending you the form again Please send us the completed form once you receive it If you have any further questions don't hesitate to contact me directly at [redacted] ext***
Thank you for your inquiry Our records indicate the only contact you have made with us was on May 15, to initiate a card to card transfer, hence we were unaware that you were experiencing any issues Our records also indicate that you have been able to use your card, both for purchases and a cash withdrawal The $you speak of is due to point of sale decline fees due to having no funds available on the card As a courtesy we have issued credit for the two fees in question It appears that you were successful in initiating an ACH transfer to your bank account on May 15, Please do not hesitate to contact customer service at the phone number on the back of your card if you have any further issues
Thank you for your inquiry As per the final dispute letter that you have received, you have a right to request and receive the supporting documentation we used in making this determinationYou may do so by submitting a written request to: Global Cash Card - Cardholder Dispute Department - [redacted] ***Our customer service representatives are available hours a day, 7days a week and we welcome you to contact us at [redacted] with any additional questions
Thank you for your inquiry I verified your address as what we have in our system, we will resend the forms today Please call [redacted] if you have further questions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Please know that call was made to my motel roomNo call or calls were made to my cell phoneThe reason that you had to verify my funds is interesting, please tell me what your legal authority is for making this statementAlso, I have a printout from [redacted] showing that the transfer was made on the 14th at 12:p.m.What you are telling me is that you put a freeze on my funds, and you cannot give me a legal reason whyCan you give me a legal reason why the funds were un-frozen? What information did you receive that allowed that? What process was done to correct the alleged inadequate transfer? What steps are being taken to remedy this in the future? Why was I told many times that the problem was with [redacted] ? That there was no record of the transfer? I do not believe what you sayAnd I reject your offer for a $gift cardI will be sending it backExpect a summons for the civil suit that I am going to file for my damages Regards, [redacted]
Thank you for your inquiryWe empathize with your frustrationAs we have discussed over the phone on April 8, our records indicate that you have authorizations pending for $403.95, $and $As we have already explained in order for us to be able to release the funds earlier than the set date, we require the merchant to send a release letter head stating that they will not be collecting the fundsOur records indicate that [redacted] tried to provide you with the same resolutionPlease contact our customer service at [redacted] with any additional questions
Thank you for your inquiryOur records indicate that you contacted our dispute department on October 7, to file a dispute on transactions for the following amounts: $131.03, $131.24, $119.06, and a pending transaction for $174.91, total of $However on October 7, there was a credit from the merchant for $and on October 11, the pending transaction for $was released which means that the total amount that was being disputed decreased to $We did initially send you a final letter stating that we had determined that there was no error and no credit was to be issuedHowever due to additional information that has been provided to us we have reopened the investigation and have determined that the transactions are in fact fraud.A credit of $ has been posted to your account and a final letter has been sent outIn regards to our address being incorrect I can assure you that we have been receiving mail to that address for the past several yearsWe apologize for any inconvenience this may have caused you and welcome you to contact me directly at [redacted] Ext[redacted] with any further questions
We apologize for any inconvenience the customer may have experienced Unfortunately, the customer did not pass a form of non-documentary verification Due to the non-documentary verification results, we required the customer to send two forms of Identification to be able to process his third party deposit from the IRSOne of the forms of identification we received from the customer was not a government issued form of ID; therefore we could not accept it This information was provided to the customerOn 02/24/2015, the customer requested the funds to be returned to the IRS Presently, the IRS funds have been returned to the originating back per the customer’s request Should the customer need further assistance, she can reach me directly My name is *** ***; I am the Fraud/Risk Supervisor Phone 866-395-Ext ###
We have attempted to speak with Mr. [redacted] to review his account to no avail. I called him on 01/28/2015 at 8am PST and Mr [redacted] explained he was busy at the time and requested that I return his call in a couple of hours. I called him again at 10am PST and was only able to leave... him a message. Our logs do not show any records of the customer making any phone calls to Global Cash Card; therefore a check was not requested. We attempted to reach out to Mr. [redacted] to go over his activity. Our records indicate that Mr [redacted] did in fact receive a deposit for the amount he stated of $40.12 on 11/14/2014, however the funds were depleted by use of the Global Cash Card the following days. Should the customer need further assistance, he’s more than welcome to reach me directly. My name is [redacted] ***; I am the Fraud Risk Supervisor. Phone number 866-395-9200 Ext ###.
We have attempted to reach out to the customer [redacted] numerous times to no avail Additionally, our records do not indicate that the customer has attempted to contact the merchant directly to rectify her claim We would like to have the opportunity to speak to the customer so that we can make a 3-way call with the merchant in question and further investigate the transaction in good faith for our customer We acknowledge receipt of the customer’s dispute forms and the request for further details regarding the dispute claim As we previously explained in our last response, the outcome of the dispute claim is final Enclosed are further details regarding the customer’s dispute claim, which indicate that the transaction in question is Verified by VISA, therefore there are no dispute rightsShould the customer need further assistance, she’s more than welcome to reach me directly My name is [redacted] ***; I am the Fraud Risk Supervisor Phone number 866-395-Ext ###