Global Development Strategies

We apologize for any and all inconvenience that the customer endured due to this experienceWe strive to provide the highest quality parts and service in the industry but also offer the best repair options and coupons possible to fit our customer's budgetWe were able to speak with the customer on 8/15/and reach an agreement for reimbursement in resolution of the complaintThank you for bringing this invaluable feedback to our attention, as a business we are always looking for ways to improve our procedures in order to achieve our goal of 100% customer satisfaction and ensure that a similar situation does not occur again

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I filed a complaint against Global Development Strategies Incwho do business here in Minneapolis under Neighborhood Garage Door ServicesThey have since satisfactorily completed the work and made a price adjustment for their poor customer serviceThis complaint can be closed down now and marked satisfactoryThanks and let me know if you have any questions, or need more information [redacted] *** [redacted] [redacted]

A stated, we offered to fully waive the svc fee and any labor and address the issue with the springs at no charged if due to improper installationThe customer did not give us this opportunity and chose to go with another company, and since the springs simply required an adjustment it's likely that yearly routine maintenance was all that was actually neededWith that being said there is nothing further we can do to assist the customer at this time

Our client service department previously reached out to the client and issued $refund on the cost of the door for the difficulty and inconvenience with the order and installAlthough it is outside of the standard labor warranty period so a service call and labor fee would normally apply to work on warrantied parts, we will stand behind our installations if there is a defect in workmanshipWe reached out to the customer and scheduled a warranty trip for Monday January 12th with no service chargeIf the problem with the door is in fact the result of improper installation it will be fully repaired free of charge

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have included my complete bill they did not submit and I was shown the first page only after the work was completedThey removed the rollers from the job which they stated had to be completedAlso Cabel return my call that morning and was very agrumentive and stated that I should have just paid the dollars and they would have leftI reviewed pervious complaints on [redacted] and a majority reported similar interactionsI was un happy with feeling pressured to either complete the work or pay and they will leaveI should not have had to replace the two drums because "they do all the work and will not replace a just wire beause if it breaks they would have to come back." Poor communication and the bill has very elevated cost Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I think the company should refund me some part of the install cost for my inconvenience of the broken belt A reputable company would do that If they cannot, they have lost my business and I will tell all my friends not to do business with them ] Regards, [redacted] ***

[redacted] ,In response to claim # [redacted] ; I was never provided an invoice, receipt, or any documentation from the company even though I was told I would be sent on via email after the repairs were completedThe original company that serviced my garage (and the origin of my complaint) was Cleveland's Choice Overhead Garage Door (http://www.clevelandoverheaddoors.com/) which appears to be located in Cleveland, OhioMy complaint was then sent to the Revdex.com in Texas and now to your locationDoing some digging on their site, they appear to be doing business as Fox Overhead Garage Doors, LLC located in Dallas, TXHope that clarifies some issuesThis companies business practices seem very unethical and they leave a trail of negative reviews in every city they operate out ofPlease let me know what support I can provide so we can get this situation resolved.Thanks, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I did contact the client service department twice and they hung up on me both timesHow can you be happy to waiver the service fee when you won't even talk to me on the telephone.I offered to pay the service fee plus $and at that point your company hung up the phoneWith a garage door that would not open and a car inside I had Twin City Garage Door ServiceInstall the springsGDS [garage door services] would have the opportunity to install the springs if they would not have hung the phone With a lifetime guarantee on the springs I feel that a refund of the price of the springs is not out of line which is $apiece regardless of the spring being too short

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I reviewed the response from the company On 11-29-14, I did call with regards to the malfunctioning garage door opener The unit did become operational again, as it would work and then stop working during the year and four months it was in my garage I do not have a copy, nor was the warranty ever explained to me As far as the offer to have a technician come out, I feel I shouldn't have to pay ANOTHER service fee of $and I was never offered a discounted rate of $for a technician to come out A company should stand behind the product that they are sellingAs I stated before, I spoke with the customer service manager on 7-20-and was informed that as soon as another person (other than their technician) touched the unit the warranty become null and void I would like to see a copy of the warranty where that statement is written I am wiling to pay for the service call that was done on March 29, because the technician did come and install the unit, but I believe that the cost of the unit itself ($+ tax) should be refunded to me Thank you for your time Regards, [redacted]

GDS stands behind our parts with a lifetime warranty and guarantee our installations with a day warranty on laborThis is clearly stated on the invoice that is signed and provided to the client, attached [redacted] )Outside of the day warranty period it is clearly stated that a service call fee and labor will applyThis was explained when the client called on 10/1/to request a warranty visit for an issue with the opener that we originally installed on 6/26/and they agreed to have someone out, verified on the call recordingThe issue with the wall button was not due to improper installation, it was possibly due to manufacturer defectThe part was replaced at no charge under the part warranty and the labor was clearly reviewed with the client and agreed to with them writing a check for the paymentAttached is also the invoice from that visit, signed in agreement that the work was completed and that the $charge would apply ( [redacted] )If the client did not wish to have the work completed at that price under our warranty terms they certainly could have refused the service or pursued another optionWe honored the warranty policy as stated and completed the repair with authorization, there is nothing to justify a refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] * First the company is not fully honestThe technician did not say that It was a store brought Brand, nor did the company manager mention it to mesecond, there were not any wires hanging out of the motor, If that were the case their techwould have notice it right from the beginningI did not say that the door works greatIf the door works great, I would not have filed a complaint with the Revdex.comI also know that a motor will not go out the same day of service as they try to make me believeIndividuals this day and time do not believe in being honest, When the tech leftI had some movers to come over to the home to put some furniture in the garageWhen I went to use the button on the garage to open the garage the door would not openthis was the exact same daythat the technician came outWhen I called the tech, he was very quiet for a secondThen he told me that he was another location that he would be back when he finish at that locationHe did not keep his word, nor did he callI called them back around something that morning, because I could not believe that a company would treat a customer like this, especially after the kind of money that I had spend for them to prepare the motor.I believe when someone spend that amount of money for a company to fix a garage, the garage should be fixed For the money that they charge I could have brought a brand new oneThe other tech that came out said to me, that he notice how much that I had spend already, as I have already statedHe ask me to call the company back, because He didn't no what to tell me, however, he did say that they would work something out with meConsidering the priceI don't believe that I should pay anymore money on something that should have been fix alreadyNO ONE has that type of money to spendCompanies need to stop being about greed, more about what is rightThis is how good reviews come in There fore, I am not happy with the company decision

We would like to extend an apology for all of the inconvenience faced by this clientOur team schedules and runs appointments to the best of their abilities and plans to have any parts needed on the truckIt appears that several errors have been made and this will be addressed with those employees in the officeWith that being said we are simply unable to make a repair completely for freeIn resolution I can offer to waive any labor associated and reduce the price to make the repair from $ [redacted] to $ [redacted] to cover the cost of the parts needed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below OMG...no I never received anything about this...not from the company or you all...So please resend to me...please reopen...I am getting your e-mails though...Thank you...nothing has been resolved Regards, [redacted]

We were able to reach out the client and come to an agreement and resolve the complaint issues

We apologize for any and all inconvenience that the customer endured due to this experienceWe strive to provide the highest quality parts and service in the industry, but also offer the best repair options and any coupons available to fit the repair cost into our customer's budgetWe were able to speak with the customer on 11/13/and reached an agreement for reimbursement in resolution of the complaintThank you for bringing this invaluable feedback to our attention, as a business we are always looking for ways to improve our processes and procedures to ensure that a similar situation does not happen to any future customers

In reviewing the call recordings, there were no prices given or quotes promised by our companyThe customer was advised of the $service call fee for the visit and the technician's full safety inspection and diagnostic which was agreed to It is impossible to diagnose a garage door over the phone and know the full scope of the repairs neededThe customer had a price in mind for the cables, but when the technician arrived on site an issue was diagnosed with the drums (pulleys) which work hand in hand with the cablesWe do not recommend repairs that are not necessary to return the door to full function and insure that there will not be another issue within the near futureThe customer confirmed that this was fully explained, the price was quoted, and he agreed to have the parts replaced and work completedTo keep the price within the customer's budget there was no labor charge and each parts was discounted from our standard retail priceAttached is the invoice showing the discounts and that the customer signed in agreement that the work was completed as promised for the agreed upon priceWe reached out to the customer top attempt to discuss everything and take care of any issues to resolve their complaint issues and were not met with any cooperation or willingness to discuss everything and reach a resolutionWe feel that as a company we did absolutely everything in our power to take care of the customerThe service visit was made promptly, the technician diagnosed the correct repairs and then explained everything to insure the customer was comfortable before completing the work, and the work was completed properly and backed with a day labor warranty and lifetime warranty on parts

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: Thank you for your quick response to our claim # [redacted] against Orange County Overhead Doors/Global Development Strategies IncThis company has contacted me and has agreed to resolve the $charge, balance now showing zeroI disagree with the explanation given to me by the company Explanation given indicates a discount couponThis coupon was never discussed and never shown in their ad Furthermore, I was very upset by their inflated $estimate to replace garage door springsUltimately the job was completed by a reputable company for $I thank you for your assistance in resolving this issue in a timely manner[redacted] *** I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

I see that this client has been taken care ofWe installed a motor on 4/6/and we show a warranty to correct the broken belt at no cost of courseI see no reason to issue a $refund since the issue has since been correctedAttached are both invoicesThank you

On 4/22/the warranty work was completed and the customer's opener should be operating as promisedIf there is any further issue, we request a call for immediate assistance at 877-266-Thank you