Global Development Strategies

Per our records it does appear the refund that was agreed to by one of our representatives on 7/14/was not issued to the customer's credit cardA check will be issued for the $reimbursement, I apologize for this inconvenience

Obviously, there was a mistake on the scheduled appointment, but at no time did we intentionally mislead this clientAll of our technicians have the name of the company as well as their name on their uniformI find it very difficult to believe that the name of the company or the name of the technician wasn't discussed on site before work was performed considering the client was calling around to other companiesConsidering the invoice and the parts invoiced the work looks appropriate and I would say that the quote from this other company for $something is absurdI see in the notes that our client service rep has discussed everything in full and offered $off the repairs to settle the matter and in no way is saying that the work done is inferior to another garage door repairYes we run higher than the competition because we have skilled workers and quality parts that we back up with a Lifetime guarantee We are also on [redacted] with A ratingI am willing to work this out with the client because the misunderstanding of who we were before work startedI will go above and beyond here to show that we are a reliable company and we stand behind our work, but I will not go as low as the $quote because it's not reasonableOur company is willing to cut the bill in half at $for parts and services and keep the warranties good in the futureThere will be no further negotiation as we feel this is an ample settlement and lower than we should go in this caseRespectfully

We apologize for the experience received and greatly appreciate these concerns being brought to our attentionCustomer satisfaction is our number one priority and the concerns presented will be addressed with our technician and office representativeOur technicians do make recommendations on repairs to ensure our customers doors will function for years and years to come, but the customer has every opportunity to declineWe also have every ability to provide a written estimate if necessaryIn resolution we will gladly refund the $safety inspection/diagnostic fee chargedWe reached out to the customer and left a voice-mail for a call back to extend an additional apology and let them know the charge will be refunded

Upon completing the point safety inspection and diagnostic our technicians make recommendations for repairIt's our goal to leave our customers with a fully functioning door for years to come, not to make a band-aid repair that will leave the opportunity for further issues down the roadIn this case several parts were a concern but the customer did not wish to have them repaired and chose to go with the minimum to get the door up and runningIf the client felt our cost was not fair and the repair should have only been $200, they had every opportunity to decline the service and get a second opinionThe full cost was agreed to and the repairs completed as promised, and to date we have not been contacted by the customer with any warranty concernsAttached is the invoice signed in agreement with the repairs and pricing

The consumer was not overcharged for the repair per our standard retail prices for the upgraded parts installed with a lifetime warrantyWe are under no obligation to match competitors pricing and once again had the consumer felt he could get a better price he had every opportunity to decline the serviceHowever the price was agreed to prior to any work being completed and our technician was allowed to perform the repairFurther, the consumer signed the invoice in agreement that the service was completed to his satisfaction at the contracted price, attached With all of this being said, we still have reached out to the client and agreed to a $reduction on the bill completely for his satisfaction which has been applied to the invoice

GDS is a premium garage door service company and we strive to provide the best parts and service in the industryWithout being on site and seeing what repairs are needed and other factors such as the type and size of the door, it is nearly impossible to give an accurate quote over the phone for a repairOur technicians perform a full safety inspection and diagnostic and then review all recommended repairs and the price fully, getting approval before doing a repairThe amount charged for this repair is the standard rate for a large door off track, and it was completed only quickly because our technician had a trainee with him who assisted with the repairThis amount was reviewed with the client and agreed upon before the work was completedThe client also signed a paper invoice approving the work and the charges, but refused to sign our electronic invoiceIn summary there is no issue with the work completed, the client was not overcharged per our standard pricing, and the price for the repair was approved and the repair was agreed upon so there is no reason to justify any refundWe are willing to reach out to the client and offer an extended day labor warranty on the repair, with any issues that arise being covered at no charge unless parts are required

The customer has every right to decline repairs if they do not feel that they are needed, but in that case there is a service call fee to cover the cost of the technician's visit, gas, and all other overhead that is involved to make the visit happenWe make the fee clear when the appointment is set and at that point there is always an option to decline to have the service tech outWe do not complete band-aid repairs, and in this case if the drums had not been replaced then the door would not be fully functionalOtherwise they would not have been recommendedAs previously stated, we feel we did everything in our power to repair the customer's garage door correctly and for a great value and everything was made clear up front and agreed upon before any work was completed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Good grief This company gains access through [redacted] and does this sort of scam on a regular basisI specifically asked their representative if the $price quoted was "in line" with what other garage door services companies would charge for the same job and was told "yes" repeatedly Each time I asked for something in writing, I was told by the subcontractor that he could not provide anything in writing He only mentioned a warranty late in the service and, basically, every product from an vendor comes with an explicit, implied or statutory warrantyI was not buying a warranty and never asked for oneThe only call I received was from some named " [redacted] " who said he was with Garage Door Services in Dallas, TX and he offered $"so I do not have to deal with the Licensing Boardthat's the only reasonyou got a warranty." I told him I would offer $because that was the mid-range of what other companies had told me they would have charged for the same repair [redacted] rejected my offer Telling the truth about one's interaction with a company does not constitute slander Regards, [redacted]

We apologize for any and all inconvenience that the customer endured due to this experienceWe strive to provide the highest quality parts and service in the industry, but also offer the best repair options and any coupons available to fit the repair cost into our customer's budgetWe were able to speak with the customer on 12/27/and reached an agreement for repair work in resolution of the complaintThank you for bringing this invaluable feedback to our attention, as a business we are always looking for ways to improve our processes and procedures to ensure that a similar situation does not happen to any future customers

We have followed up with our technician on the customer's concernsThe customer had a special Wayne Dalton internal torsion spring system and I-drive opener meant only to work with that system Although it is possible to replace the spring in the internal torsion system, it requires special order parts and additional labor to make repairs In this situation even if the spring had been replaced, the motor was not in working order when the technician arrived on site and would not have been re-usableHe discovered that the internal gears were burnt out, possibly due to the opener trying to lift the full weight of the door with a broken springThe motor has been discontinued and replacement parts are not availableBased on this the best and most cost effective option for repair was to complete a torsion rebuild and replace the inoperable garage door openerThe repairs were fully explained to the customer and she agreed to proceed and have our technician complete the repairs as promisedSeveral package discounts on the parts as part of the torsion rebuild package and all parts are covered with a five year warrantyCustomer satisfaction is our number one priorityWe were able to contact customer to provide clarification on the openerWe reached out to offer an accommodation on the cost for the new opener installation due to their concerns, but were informed they have chosen to go with another company

We have reached out to the client and offered to reverse the $ [redacted] charge to her [redacted] card and arrange a different form of paymentThis charge was made by mistake due to miscommunication between our office and technician and the situation has been followed up on with those involved The door order was confirmed with the client before being placed and when it was installed there was no mention of it not being the correct doorIf the client felt there was any issue with the install, why was the invoice signed in agreement that the door and install were satisfactory? A subsequent warranty visit was performed and our technician insured there were no issues with the install and vinyl trim was installed free of charge for the client's satisfaction, even though this was not included with the original orderFurther, we have offered to make an accommodation on the price of the door due to the issue with the credit charge and other inconvenienceThe client is unwilling to work toward any resolution, stating that she will continue to pursue a charge-back through [redacted] and an [redacted] complaintA full refund is simply not possible and what the client is requesting is a breach of the contract entered into when the door install was completed and invoice signed

Hello, I wanted to show your response the attention that it deserves and do apologize for any late response. I personally spoke with you when you called in a couple of weeks after the cable broke. You stated that a representative was recently at your home and unable to... complete the job and I personally set an appt to have some one come out on the 19th of Febuary to assist. That is the last time we have heard from you therefore Im under the impression that the cable and any other issues was handled. If there is any other problems as I have advised you before,please feel free to give us a call and we will be more than happy to accommodate you. As far as a refund of 2000, please allow an update on what your current situation is and allow us an opportunity to help you. Again, there has been no communication since I set up the last service call going on a month ago. A refund of the entire bill when you have 14 different parts would not be feesable but ensuring that everything works hand in hand is what we will be more than happy to make ensure. Please give us a call if you are having any other issue outside of our last conversation.Im not sure what number you have for our VP of sales in our corporate California office,but that is an active number as well. Look forward to hearing from you if there is anything we can do to help. Respectfully, GDS

We were able to reach out to the customer and agreed to reimburse the $deposit for the door order and the part cost for the springs that were installed 7/20/The credit for the deposit was issued to the customer's card on 7/14/and a refund check for the additional balance has been requested and will be mailed to the customer

A check for the $refund per our agreement is in the process of being issued and will be mailed to the client's addressIt should arrive within 1-weeks if not sooner

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am getting the run around a bit as this complaint originally started with Revdex.com Minnesota ( case ID [redacted] ) There is a serious scam going on here, and I was intimidated and bullied by a very crooked company - so for them to just call it a misunderstanding and continue on with no accountability is not acceptable to me in any way I had also previously involved my local police because of the brazen and physical intimidation tactics that the tech from this company used - perhaps I need to loop them into the conversation again to help drive some results? *** - can you please help drive this forward so it doesn't get lost/closed? THANKS! Regards, [redacted]

On 4/22/the warranty work was completed and the customer's opener should be operating as promisedIf there is any further issue, we request a call for immediate assistance at [redacted] Thank you

As previously explained, if only the motor had been replaced there were still needs that would have needed to be addressed on the door If the motor had been replaced and not the springs, the extra weight not being carried by the existing springs would have put extra strain on the motor possibly leading to premature failureThe binding panel also would have likely led to more damage and possible need for replacement if a strut was not installedThe technician was instructing his trainee on how to fix a door correctly to operate for years to come, not completing a "band-aid" repair In the interest of completing the repairs in the most cost effective manner the technician made every attempt to repair the motor before jumping to replacementSeveral discounts were applied to make the repair as cost effective as possible including an additional $discount on the opener and all any labor charges being waivedAll repairs and pricing were clearly explained on site and if the client did not feel comfortable, he did not have to give approval and have the repairs completedHowever they were approved on site with full understanding of the situation

We have been attempting the get in touch with the consumer for several days in order to resolve the complaint issues and are currently still waiting on a call back

The springs were originally installed in early 2013, if they were the incorrect size or improperly installed they would have exhibited an issue shortly after installGarage doors have several different components that wear down with time, and in the time that has passed since the springs were installed any number of variables involving these other parts could have caused a problemFrom our technician's professional evaluation of the door on 10/16, the springs could not have caused the door to slip down if everything else was operating correctly and the opener was properly engagedFrom his assessment it appeared that the door had been accidentally closed, causing it to come down with the car under itRegardless, there is no way to verify what exactly caused the door to come down and result in the damage from either endFurther, per the terms of our warranty policy the client is instructed to stop use of the door if they notice a possible issue with the door and have a certified technician out, which did not take place and likely could have prevented this situation had the proper repairs been madeBased on all of the facts of the situation, we can offer to repair the door with no charge for labor and replace any parts needed at cost for client satisfaction and to make sure a returning customer is taken care of

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, I will also email original receiptAnd yes it was your motor and you have been out more times then what your notes sayI guess who ever is responsible for documenting hasn't been doing their job eitherThank you [redacted] ***