Global Development Strategies

We strive to provide the highest quality parts and service in the industry and stand behind our installationsThe original service provided included a door reset and garage door opener and roller installationWhen our technician made the first warranty visit it was determined that there was no issue with the original work and that something else had caused the door to come of track againTherefore labor would apply since it is a separate repairDespite this, our client service department reached out to the client and agreed to make the warranty repair at no charge for their satisfactionWe would have been happy to have a technician back out at no charge to get to the bottom of why an issue keeps occurring and resolve itThe customer did not give us that opportunity in choosing to go with another company Although you can certainly find cheaper prices for lesser quality parts and service, we use only upgraded parts backed with a lifetime warranty and have standard retail prices for all parts and servicesWe have reviewed the invoice and verified that our standard retail pricing was followed and the customer was not overchargedAll of the original repairs and cost were fully reviewed and agreed upon by the customer, if they felt the price was not fair they had every opportunity to decline the service and get a second opinionThis was not the case and the work was approved and completed as promised, shown by the invoice signed in satisfaction which I have attached

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company reached out to me and told me they would replace the motor on Tuesday (April 5) between 5PM and 8PMI was present at my home but no one showed upI received a call saying that they could not make it out that day but would be there Wednesday (April 6) between 5PM and 8PMAgain, I was present at my home and no one showed upThis time no phone call about a reschedule or reason as to why no one showed upA technician finally showed up on Thursday (April 7) around 6PMI was not present at my home but my brother wasThe technician explained that he was there to bend the prong back into placeThis is not what was agreed uponThe motor was supposed to be replaced as stated in the companies response and per the first phone call I receivedThe technician left since he did not have the motor readily available to replaceI am still awaiting the new motor as promisedThis issue is not resolved Regards, [redacted] ***

We would like to apologize to the customer for the scheduling difficultiesKeeping our customers updated on the estimated arrival of our technicians and being able to provide same day service is our top priority, however sometimes unexpected factors (trucks breaking down, employees call in sick, etc)We did call the customer and offer to reschedule the appointment, which was declinedAt this time we have not done any business or collected any payment from the customerWe would be willing to offer a free service call and additional $off coupon to be applied on top of any other applicable coupons if the customer has not already had the work completed by another company

The lifetime warranty covers all parts to be replaced at no charge to the customer, however there is a service call fee and any applicable labor for our technician to make the repairsThis warranty does give the customer substantial savings down the road due to the part cost being coveredWith this said, we are able agree to the customer's request to refund the extra $for the warranties for their satisfactionThis refund has been issued to the customer's credit card

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below GDS states "We followed up with additional calls and an email and did not hear a response back." This is falseI was in contact with [redacted] ***y via e-mail several times prior to registering my complaint with the Revdex.comI e-mailed [redacted] three times on 10/after he spoke with my wife on the phone I do not argue that the lock was not on the invoiceWe received our invoice via e-mail after the installer left our home on 9/and there is clearly not a separate line item for a t-lockThere is also not a line item for windows on the invoice, as we were informed by the salesman that they were a cost-added item and opted not to have them included with our new doorsThough the salesman specifically made us aware of the fact that windows were not included without prompting from us, he made no mention of locks or any other items that were not included When asked about replacing the light fixture in our garage on 9/20, the installer said it was not on his invoiceWhen asked about the t-lock, the installer made no mention of the invoice; he simply said he did not have one with him and that he would indicate in his work notes that it was missing and that GDS would contact us In e-mail and on the phone GDS has mentioned a "special drill" necessary to install this t-lockThe installer made no mention of the special drill, either: he asked his assistant to get a t-lock from the truck and when it was clear that he did not have one he said he would mention it in his work notes On the phone with my wife, GDS said that the salesman was "new," and in his e-mail to me [redacted] said " I apologize if the estimator at the time did not suggest [that locks were not included]." GDS apparently feels the inexperience of their salesman absolves them of their responsibility to inform us up front of any and all costs associated with replacing our garage doors (both of which had functioning t-locks)In his e-mail to me, [redacted] tried to place the burden of responsibility for knowing what was and was not included with the new doors on us, at one point saying that we "...didn't have the foresight to ask for what [we] wanted." GDS sent a poorly-trained salesman to my houseThe salesman made us aware of one potential additional cost (windows) but completely failed to mention anotherWhen asked about two missing items (the light fixture, which was explicitly promised by the salesman, and the lock, which was never mentioned by the salesman as a cost-added item or in any other context), the installer mentioned the invoice on one (the light fixture) but gave every impression that the other (the locks) would be taken care of by GDS At this point, I do not wish to have GDS install the missing lock(s)--both doors they replaced had locks, neither door they installed did--as I do not trust them to complete the job in good faithI have contacted another company to install the locks and would prefer that GDS instead reimburse me for the cost Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As discussed on the phone this morning, I wanted to provide the Revdex.com with a status update regarding my current complaint against Garage Door Services (ID: [redacted] ) for mis-representing their servicesIn their last voice mail to me on Friday 19, 2015, June 1:pm, Garage Door Services told me they would pay me the difference between the original quote on the phone (Note: This original quote was for springs and labor $- $169.00.) and the amount I paid $or $ Also, refer to their response to the Revdex.com via email on June 19, To confirm this claim, I spoke the R [redacted] at Garage Door Services - Client Services this morning (9:00) and now they are telling me that their original quote was $per spring This is clearly not the case or I would not have had them event come to my house to install the garage door springs (Note the cost per spring from Home Depot is $40.00) As mentioned in my original Revdex.com claim, I asked them what the total quote would be for springs and labor and they quoted me$- $I confirmed this twice during my original phone call to them Now they are changing the story According to my records, they need to pay me $231, the difference between what I paid and the original quote ($- $169.00)Now that they have changed their story, I don't believe they are being honest regarding their original quote or even plan on honoring their June 19, email to the Revdex.com that they would pay the above differenceI am submitting this as my update to Revdex.com regarding the current status of this issue with Garage Door Services Regards, [redacted]

On the first service visit the problem with the client's opener was determined to be the babattery per the technician's diagnostic and the error code displayedWhen the battery was replaced it did not resolve the issue as it should have and with further diagnostics the technician determined there was likely a fault in the circuit boardWe reached out to the client and offered to put the full amount paid for the original service call toward a replacement opener which she was happy to agree to, but then later she declinedBecause the battery was not needed and the part was collected, we agreed upon a refund for the cost of $This refund has been requested and will be issued by checkThe additional charges of $for a universal remote which was provided to the client and $for a safety eye adjustment service which was performed by our technician still applyFurther, had the full issue exhibited itself to begin with our technician would have recommended the opener rather than a cheaper repair option with replacing the battery With these repairs being declined an $standard charge for the safety inspection, diagnostic, and service call would have applied

Good day: In regard to my settlement regarding complaint # [redacted] ; although we reached an agreement, I never received the agreed-upon refund Please advise as to what further steps could/should be taken in this regard Thank you! [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As mentioned for my case # [redacted] , I was promised by [redacted] (sp?) of the Garage Door Services - Client Services group on June 19th that I would receive a check for $227.20, the difference between what I paid Garage Door Services for their $- $(the original quote $plus taxes.) [redacted] said that I would receive the check in two weeks In addition, he agreed that my claim is correct, as he did go back and listen to the original quote voice recording and therefore they were going to make the payment of $As of today, I have not received any payment from Garage Door Services I would like to re-open the case to get my money Regards, [redacted]

The client had a $coupon, meaning they would get $off the $rate for the service call and diagnosisThere is other charges like the rollers we installed..parts and labor for $for the whole jobEverything was working fine so no more recommendationsThis was on 4/15/15...the client calls us back a month later on 5/14/and called us back which we didThe client accused us of having something to do with the motor breaking a month laterWe offered a repair or replacement solution, but not for freeThe client refusedWe did not work on the motorWe are not responsible for $for a new motor...we can install one for less than that if the client is interested.Respectfully,