Global Exchange Vacation Club

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have several messages to the agents at the San Dimas location They are tracked in my phone and I've received a response from them stating they are reviewing the account I want my money returned! I dont want tutorials or explanations They lied and misrepresented their product!

Revdex.com Date: November 21, Consumer: [redacted] Case #: [redacted] Response: Ms [redacted] purchased a membership in GEVC on November 14, 2014, we received her cancelation notice on November 16, Customer is well within her rescission period and was canceled in our system on November 17, A refund of her down payment was credited to her credit card on November 21, We apologize for any confusion this customer has Ms [redacted] was advised during the sales presentation and during her document signing verification that use of her membership cannot begin until after the close escrow We are unclear what website Ms [redacted] is referring to Please be aware it is our desire to update the system to provide the best service and technology for all of our members, allowing faster and more accurate information Routine maintenance is essential to provide the best service possible

Revdex.com DATE: January 6, Roman","serif"">CONSUMER: [redacted] [redacted] CASE #: [redacted] RESPONSE: We have communicated with our customer and have agreed to terminate the relationship

Revdex.com Date January 6, Consumer: [redacted] Case #: [redacted] Response: We sincerely apologize for the frustration our costumer experiencedWe want everyone who attends a presentation to use the gifts providedWe are unable to provide a voucher or certificate that Mrs [redacted] is requesting, as they do not existWe arranged through the travel provider to allow the customer to travel on the weekendWe are reaching out to the consumer requesting dates for her travel and will make the arrangements as soon as possible

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The response was was generic and not acceptable, focusing on the examples and untrue that I ever used the service to go or do anything Getting "points" and not using them, is not getting anything My request remains the same I request release from ALL future and past amounts due and contract obligations, AND any credit score negative affects ] Regards, [redacted]

Revdex.com Date: July 22, Consumer: [redacted] Case #: [redacted] Response: This customer did not cancelThey made payments as required and we enrolled them in RCI in March of this year as required in the contractThe first time they contacted us for any reason was June 15, requesting to cancelThe customer has buyer’s remorseGlobal has offered a resolution to these consumers, should they not accept they are welcome to pursue any action they wish

Revdex.com Date: April 22, Consumer: [redacted] Case #: [redacted] Response: GEVC stands behind its product and the representation of itThe consumer has the choice to stop paying his commitmentThe lender has the right to pursue the debt to the fullest extent allowed by law

Revdex.com Date: May 25, Consumer: [redacted] Case #: [redacted] Response: Ms [redacted] was given a travel certificate from Casablanca Express for attending a Global Exchange Vacation Club sales presentationWe have contacted the Travel Agency and confirmed that they have been in contact with the consumer and her trip is confirmed for travelWe apologize for any miscommunication and or frustration our client may have experienced

Revdex.com Date: November 7, Consumer: [redacted] Case #: [redacted] Final Response: Mr [redacted] has received exactly what was purchased and what was represented to himGEVC stands behind it’s product and sales practicesThe consumer entered into a legal binding contract, which he is expected to honor Should he fail to do so he will ultimately lose his membership

The consumer has been contacted as of 8/26/

Revdex.com Date November 23, Consumer: [redacted] Case #: [redacted] Response: We sincerely apologize for the frustration our costumer experiencedIt is our desire that all who attend a presentation get the same informationThe allegations of misleading information are very concerningWe will do a complete investigation of the events and have the VP of Sales contact this member for further information and resolve the issues

pt pt / [redacted] Style Definitions */ Revdex.com Date: December 8th, Consumer: [redacted] Case #: [redacted] Final Response: The client has made allegations of misrepresentation five (5) years after purchasing We have reached out several times during the past months providing all of the back up from his purchase documents refuting his claims Global stands by its contract and requires full payment for the membership

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I contacted this company as soon as I saw that they misrepresented themselves which was definitely less than two years I was given the run around I even received two letters this year telling me that they had went out of business but the account was still owed and they had retained the companies rights I spoke to many people over the past few years and for them to say that I did not make this a issue until now is untrueI can provide a list of some of the people I spoke to over the years some first names and other first and last names or operator numbers as the case may be for those that were not willing to give their whole namesThe letters that stated that they were no longer in business or at least the part of their company that sold this to me was signed by [redacted] D [redacted] President , of Board of Directors GEVC Vacation Owners Association this last letter was dated November 3, Regards, [redacted]

October 31, [redacted] RE: Revdex.com Complaint Dear Mr [redacted] I would like to address your concerns presented to the Revdex.com You were guaranteed a gift for coming to the presentation and received that giftThe drawing for the car was in addition to the gift you received neither of which had nothing to do with your purchaseThere are over 11,members utilizing the benefit of Global Exchange Vacation ClubI disagree with your assessment that you or anyone else was duped, deceived or that our representation was fraudulent You state that you have “NEVER” used any service offered from GEVCOur records indicate that you used 20,points towards airline tickets in January of I have enclosed a copy of the RCI webpage showing availability as of this dateThere are over 150,available weeks as of today and every day at an average cost of less than $This is exactly what was represented to you I apologize for your frustration in it being impossible to speak to a real person, again our records indicate that you have not contacted our Member Services department you have only been in contact with the collections department I have enclosed a copy of your Members Acknowledgment with your signature and initials of the representations made to youThis document clearly states; your purchase is in PerpetuityYour membership is designed for reservation days or less, Extra Vacations and Last Call Vacations You may rent, sell, will or giveaway your membership, in addition the Club does not offer rental or resell servicesAll reservation are subject to availability and no specific resort, resort area or time of year was promised Mr [redacted] , every benefit is available to youPlease contact Member Services for a one-on-one tutorial on how to use the systemWe apologize for your frustration and look forward honoring our contract as represented Sincerely, [redacted] President Enclosure: Members Acknowledgment RCI Webpage

Revdex.com Date June 11, Consumer: [redacted] Case #: [redacted] Response: It is regrettable that the member feels the need to file a complaint with the Revdex.com before ever reaching out to Global Exchange Vacation Club “GEVC”The member has only called member services once to get information to re-enroll into [redacted] for nonpayment, which we assisted her withGEVC will not cancel this membership based on what this member believes she was told four (4) years ago All members know you have to pay for food and drink at all inclusive resorts We are happy to assist in an exchange to one (1) of the other 3,properties that don’t offer food and have no fees

Revdex.com Date: February 20, Consumer: [redacted] Case #: [redacted] Response: We stand behind our representation of the product We have signed contracts and disclosures reputing everything being claimed by this consumer including a recording of them being told about availability and the cost of rentals being an average price We have reached out to this consumer to assist them in using their membership We will not cancel this membership

Revdex.com Date: August 03, Consumer: [redacted] Customer Review: [redacted] Response: We sincerely apologize for any frustration our customer has experienced It is our position that they were clearly informed that this Membership affords you access to over 4,resorts in over countries and that all reservations are subject to availability and no specific resort or resort area were promised as part of the contract The Membership does not provide any guarantees regarding availability of locations, periods or units The documents Mrand Mrs [redacted] acknowledged, signed and received at the Point of Sale contain numerous disclosures to that effectThat being stated, we will reach out to the member to see if we can come to a mutual agreement

Revdex.com Date October 14, Consumer: [redacted] Case #: [redacted] Response: We sincerely apologize for any frustration our consumer experiencedMs [redacted] purchased on September 22, We received her cancellation on September 24, 2016; her credit card was refunded on September 30, We cannot be held responsible for the time her bank posted it to her account Every bank and/or credit card merchant is different, some take a few days some take a few weeksHer refund was posted at the same time as all the other cancellations from that week

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We did not respond to GEVC days after, we responded within the time allotedHowever, GEVC did not respond to our initial cancellation request, just the second one, which was beyond the acceptable time limit (which they erroneously told me [days instead of 7])They then froze my account but kept charging meThis is a scam and the way in which GEVC goes about duping consumers into this substandard productNot one guarantee they made hold up and what kind of paid membership benefit do you get when you can find reservations cheaper online? The end result is they lie to people and then try and lock them into these "real estate" transactions so that they can keep profitingHowever, in this day of social networking, I will make sure to campaign against GEVC and let everyone know (with more specifics) what I went through until I am no longer obligated to be part of that club Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We arrived at 7pm and by the time we left the building was about 11pm Oh we didn't expect your mins presentation to be that long Anyway we did sign contract, but it was totally different than what we had been promised by your reps, *** and *** He pulled out the book and told me that every hotels in this catalog book was $per week and you can use them times per year Then they pulled another offer saying that they actually would give us unlimited $when we sign up that night They have never mentioned anything about average price or 10,points whatsoever I repeatly asked them many times that I can book Aulani in Hawaii for $per week and they said yes I can That's why I sign up Couple months later your escrow closed and they barely sent us ID number to register and log in It's impossible for us to find out before your days refund policyAlso the fact that you guys ran both of our credit without our permission is not acceptable.Now the contract came totally different story I know your company is real and have over million membership, but the fact that your sale reps totally lied and misrepresent is not acceptable to us It's like you promise us a Ferrari, but you slip us Toyota contract to sign We didnt even pay attention to the contract because we trust your company and we trust your people Also we had our month old baby waiting at home and it was getting way too late I know you talked about contract, but we are not talking about contract issue We are talking about misrepresented and lied in our faces All I'm asking is to take us out of that lied and misrepresented contract and refund back our money We could have use for better use for our first child I hope you understand and cooperate with us
Regards,
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