Global Marketing Strategies, LLC (Textile/Apparel Marketing)

Overall I was not pleased with how Dry Pro handled my project. The final appearance does not compare favorably with what I was shown in their brochures. They installed a drain system in front of a car port that works great but the second half of the project is where the problems occurred. They were to repair and level the car port slab and caulk the cracks. First of all they told me when they had finished that the smaller cracks could not be repaired. With an explanation that made sense I bought in to that. However the larger cracks were not fixed to my satisfaction and they even created a bump in the slab that was not previously there. They came back out to review after I complained and took pictures. A promise was made to me that they would come up with a way to correct the bump they created and send another crew out to redo my cracks. The second crew came out and upgraded the repair on the cracks but I was told that there was nothing they could do about the bump they created. I told the production manager over the phone that this was completely unacceptable as a consumer and explained to him that one of the owners ([redacted] Sr.) had agreed that something needed to be done. To their credit a crew came back a third time to upgrade the caulking in the cracks. This crew was really good and even shaved off the bump that the original crew had created. Overall I was still not 100% happy with the appearance of the crack caulking and how it compared to the pictures I had been shown in their brochures. The new production manager came out to discuss with me and agreed that the brochure pictures are "...misleading...". He stated that there was nothing else that could be done and offered a discount to settle the remaining balance. I accepted his offer, while still unhappy overall, I feel that I did owe them for their work. This account has been settled and closed but I wanted to offer this review. I had an estimate from Dry Pro about installing some helical piers to correct another area but after this project it is doubtful I will move forward with them handling the project. The project they completed took too long to get to the point we are now and I simply can't trust them to complete a much larger project on a level of satisfaction that they promise and I expect. During this project I dealt with a total of 12 people, including an owner. While most of these people were doing their jobs and were nice to work with I was left with an overwhelming opinion that there was absolutely negligible communication within that organization. Every time I spoke to someone they did not know that I had talked to someone else or that they did not have any updated info. An example of this was the fact that even though pictures had been taken on three previous visits by the crews or the sales person, none of these were in my file when the new production manager came out to visit. Another example was when they called me to arrange an appointment at their availability and then did not show or call (after I took time off to be home all day). No real apology for this but simply a reschedule.

We recently had DryPro come in and repair the foundation in our home and encapsulate the crawl space. They were on target with their projects and followed up extremely well from start to finish. The "walk-thru" (crawl through actually) was thorough and it was as they predicted, you could have a picnic in the space now. The crawl space is warm and humidity is controlled. When they say that your floors will be warm, they mean it -- and all the insulation has been removed. I would certainly give them the opportunity to bid on any project you might have!

team member [redacted], foreman- Adan/ Chinno. this team did an extremely professional job and I am very impressed with the quality of their work. I would recommend Dry Pro to anyone who wants a quality product and expert installation.