Go New York Tours, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not have the actual receipt, but I have printed out my statementI have highlighted all the purchases and you can see I have spent over $The only reason there are several transaction its because all the salemen work in pairSo if you can please help me solve this issue I would appreciate itI appreciate your response and please let me know if you need anythingIt was after the issue I am reading the reviews over the internet and they aren't great eitherPlease help me find a solution
Sincerely,
*** ***

Greetings,Go New York Tours would like to to offer you a full reboot of the tickets that you have purchasedThis allows you use of our services again and you can contact us at our customer service email, to set up your tickets for a future dateThe company has a strict NO REFUND policy,
however we have decided to grant you a 50% refund on the total amount spent with on your purchasePlease send us a copy of your sales ticket so we may go forth with the 50% refund

Greetings,We regret to hear that you had an unpleasant experience on our busesWe aim to provide an enjoyable time for each passenger on the bus and we apologize if we have failed to do soPlease be advised that our hours of operation are printed on each ticket you purchase, on our
brochure and online siteAs I see that you have purchased a ticket on 7/**, please find below our summer schedule:*** *** ** ** *** **
*** *** ** ** *** **
*** *** * *** *** ** *** *** **
*** *** ** *** *** ** Each "hour ticket" is hop-on/hop-off service and valid for hoursThis means, for example if you purchased your tickets on 7/**/at 5:PM, you would be able to use them until 7/**/at 5:PM and be able to take advantage of our morning bus schedule.Our company has a strict NO REFUND policy which is also printed on our sales receipt and tickets, website, as well as under the Terms and Conditions section of our brochuresWe aim to provide the best possible service for our customers, therefore, we will grant you a full reboot of the ticket/package you have purchasedThis allows you to use our services in the exact same format you originally purchasedYou have months to use the service again and you can contact me directly hereAll reboots are transferable and can be used by family and friendsPlease let us know if you have any further questionsThank you!
Best Regards,
Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They are offering me to take another tour of NYCI had out of town visitors who have already left for home and we have no use for further tours at this timeIt was an outright lie that they used to sell us tickets and they need to give us our money back.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ** *** ***All of our employees are well trained to assist to a customer who has injured themselves on one of our busesWe have no records indicating that there was an incident on a bus that had to be medically checkedAlso
records do not show there has been a visitor by the name of *** *** at our visiting center and especially with a medical issueWhich if you were to have gone they also would have had you file a statement and noted on our log.But furthermore, Go New York Tours has a standing No Refund policy on Unused or Partially used servicesWe still require a scanned image of your tickets by email to *** or mail the original tickets to Go New York Tours, * * *** ** ** ** ***.Thank you for your time.Sincerely, Customer Service Team

Dear *** ***, Our records have shown our ads on our website does not show a covered busOur buses are only covered during winter season Go New York Tours has a standing No Refund policy on Unused or Partially used services but upon further consideration of your
request we have decided to grant you a reboot for your tour tickets for your next trip to NYCAlso we can offer you 50% refund of your ticketsPlease note: in order for refund to get processed, please send us scan of your tickets by email to *** or mail the original tickets to Go New York Tours, * * *** ** ** ** ***, redeeming your tickets is quite easyJust save this letter and present it at our officeYour "reboot" is valid for months from the date of this responseThank you.Thank you for your time.Sincerely, Customer Service Team

Please email this information to *** for the refund process

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Rude guides, outright cheating, long delaysStay Away
We bought the City Super tour that includes downtown ferry rideWe reached the ferry location on timeThe ferry was an hour lateThen the guide who was too rude/busy/uninterested asked us to give them 19$ for the ferry ride each personI told him we bought the tour option that includes the ferry but he wouldn't have none of that and fleeced us for 38$ (two persons)Finally the ferry came an hour and a half laterOn their bus tours, the guide is the bus conductor as well so she regularly has to stop guiding the tour and getting people in/out of the busThe guiding was a total wasteShe kept telling us about Lady Gaga and famous people when all a tourist would want to know is about the city, its building, history etcShe was rude as well to many passengers often shouting and giving dirty looksThe glass on their bus was dirty and scratched making good photo-taking impossibleAll in all, avoid at all costsDon't get fleecedRun like hellEmails to them and they will act in an extremely obtuse way as if the fleeced customer is the one at fault

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We do not feel the complaint has been resolved as the response by the business did not reflect our experienceWe purchased our tickets on December *** and boarded the bus for the downtown tour with no functioning audio.All the customers were stating the headphones were broken We then exited the bus near the empire state building and waited over 30minutes to catch an alternate bus to then find out the audio on this bus was also broken There was no live tour operator until we reembarked the bus at the end of the day She had to shout and only the people sitting near her could hearOn December ** we had to wait downtown outside the bus for over hour as the *** had locked the bus and the driver could not open the door When we purchased the tickets we were told the buses come every 15-20minutesSunday the *** when we disembarked at the Metropolitan Museum we were told the bus would not return for hoursAlso the audio again was not working and we had a make shift tour guide that was only talking about how not to get ripped off in NY and that we didn't need to know anything about the architecture or history of the buildingsSurprisingly we have not been able to get refunded for this negative and poor experience that did not meet the advertised service We were told initially that the person on the street who sold us the ticket could make the refund and when we approached her she told us that no, we would have to write to the company for a refund We wrote and were denied, the company said no refund on issued tickets Today,February *** the company told Visa that if we would have written for a refund within days it would have been approved In there response today they said they cannot issue a refund if I am disputing the charge with Visa and on then they offer me a 50% refund This company needs to accept the disputed charge with our Visa and close the case in our favor and that would process the refund What a disappointment and waste of time when spending only days in the city If we just wanted transportation we would have taken the subway This company modified services because they were broken and did not provided a quality guided tour as purchasedAs a tourist we have visited many cities and always choose the guided tour option for the city's history This is first time we have not received the informative history while traveling
Sincerely, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Since it is highly doubtful that I will be back in the NYC area any time soon, your offer of complimentary tickets will not suffice my discontent. If I were to return to NYC at any time, I would not use your company's service based on the experience I had. I understand the traffic difficulties. What I do not understand is the lack of concern when I placed not one, but three calls to your office. I do not understand that your employees on the street were not knowledgeable about where your company's bus stops were, that your employees would laugh in my face when they realized I was upset. Of course, they knew we had been had by your companyWhile trying to locate your company's busstops and then waiting for your bus, we encountered another bus tour company. There were several buses on different streets and we watched approximately of their buses drop off and pick up passengersAs I mentioned in my initial complaint, I think we were preyed upon by your employees. I feel that because of the poor management of your company, my time in NYC was compromised. I wish your company could be reviewed to see if you are operating within codes. As I mentioned, your employees were not courteous. We had to ask for our tickets for our senior citizens. If your employee had not been asked for these tickets, we would have been out of luck with those two passengers. Your recording was outdated. Your windows were screened providing reduced visibility
My only recourse is to continue to tell friends and family to avoid your services if they visit New York City. I understand your "strict" no refund policy because if every patron demanded satisfaction from your company, you would be out of business. The only way to rectify my complaint is by a refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***,
222, 229);">Thank you for reaching out to us regarding your dissatisfaction with your tourAs discussed in the email we sent to you, we are deeply saddened that you found yourself unhappy with the tourWe can understand how frustrating it is to have any extended type of waitHowever, according to our records, we had buses leaving almost every minutesAttached is out internal files from our dispatcher showing our frequent departure timesWe are still willing to send you complimentary tickets for the buses and boatIf you need anything else, please do not hesitate to reach out to us

Greetings,
Thank you for accepting our offerPlease email *** with the last of your credit card number to be reimbursed the 50%

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They should give me a full 100% refund They did not provide ANY of the services they promised in exchange for the money I paid them I can't use the reboot tickets because I won't be back in New York City again.I want a Full 100% refund That is the right and correct thing for them to do under these circumstances
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Greetings,
In order to address your complaintPlease email the initial complaint and the scan of your tickets to ***Thank you in advance

In order to investigate your complaint, please provide scan of your ticketsThank you in advance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me and the matter has been resolvedI have e-mailed GO New York Tours a copy of my bus tour ticket and the matter will be resolved if they issue me a refund
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The check did not have to get reissued because of a new address, a new address was provided because the check was never receivedThe check needed to be reissued regardless of the address it would be resent toThere were obviously issues getting the first check to california so I offered to pick it, yet information to pick up the check was never providedTherefore I provided a local address to expedite the processWe have been going back and forth for several months now and you still fail to answer the questions of how long and when the check will be mailedSo I ask if you can confirm when the check will be mailed in your next response so we can start moving forward and resolve this issue.In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Please let us know once refund is receivedThank you in advance

Your check was sent on March ***