Go New York Tours, Inc.

Review: Purchased the tickets for myself and family on 02/**/2014. We were informed the buses ran every 15 to 25 minutes. Attempted to catch the bus at a designated bus stop. Waited for over an hour for the bus to finally arrive. Upon arrival, the driver opened the door and began to exclaim with profanity, "Four [redacted] Hours, Four [redacted] hours!", in front of children. The [redacted] did nothing to curb the driver's behavior or demeanor. Boarded the bus, finding it to be filthy. When we got off and spoke with the [redacted] about obtaining a refund, we were advised to contact customer service. In doing so, the matter was not resolved.Desired Settlement: I paid for this substandard service/product in cash, in the amount of 132.00, and I would like to be reimbursed. I found the service poor and the condition of the bus substandard, and the conduct of their employee repulsive. I did not utilize any portion of the bus service, other than the initial ride, during the remained of our stay in New York.

Business

Response:

Greetings,

In order to address your complaint. Please email the initial complaint and the scan of your tickets to [redacted]. Thank you in advance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and, as requested, I have emailed them copies of the receipt and boarding passes which were received on the date of purchase.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This matter is not resolved. I simply responded to the request submitted regarding the receipt to confirm the purchase. I have not been approached as to resolution of this matter. The only way to resolve it would be for a full refund of the purchase price

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered 2 All City Tour tickets for March [redacted] while I would be in NY. I made the payment over the phone and was told I would receive e-mail vouchers within 2 hours. After a couple of hours, I had not received the email and I called back in. A representative told me that the computers were down and I would get them the next day. The next day I call to see where they were and I was told that I did not need the email voucher and I could us the confirmation number that was given to me over the phone. That was not what the first representative told me. I went to NY with the confirmation number, and was told by one of the agents on the street that I needed the email voucher. I called back in to this company numerous times and was not helped. I asked for a [redacted] and someone got on the phone and said their name was [redacted]. I called back later and asked for that same [redacted] and was told that there was no [redacted] named [redacted]. I was told by "[redacted]" that I would get a refund, then I get an email saying there are no refunds. I never received the information from the company that would allow me to go on the tour and the was lied to about the people and process the company works by. The only thing they are offering is to come back to NY and try to take the tour again. But at this point, even if I could come back, why would I use this company?Desired Settlement: I just want my money back. I never used the service and that company admittedly did not have the ability to sent the needed email to take the tour

Business

Response:

Thank you for taking time to communicate to us why our service did not meet your expectations. We have every desire to address customer needs and to provide best possible service to each and every customer. We highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customer. It is our goal to provide best possible customer service. Thank you for your feedback. Please note we have a non refund policy on any used or unused services. Our office is opened 365 days a year and your tickets can be printed in the office. We apologize for the misunderstanding and we never received any emails regarding not getting voucher nor did we have a computer problem we are aware about.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

you have not given me my money back nor addressed the fact that you have a [redacted] that said a refund was possible. Also, I did research on your company and found that you did give refunds to customers that went to the newspapers. Please address this. On more that one occasion, your company did give refunds. Hopefully I can have this resolved with only one complaint filed with the Revdex.com. I understand the computer issues with your company and you not being able to provide me with everything I paid for, but you have made the situation worse by wanting to just keep my money. I will not be able to come back to NY for quite a while and if I did, I do not think I would use or recommend using your company due to the horrific experience I have had.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you. Your refund has been processed. Enjoy the rest of your week.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On June *, 2013, I purchased an adult All City Tour 72 hour ticket from [redacted] at 12:16;43 authorization code [redacted] in cash for $42. [redacted] took me to stop in front of Macy's. We waited over 15 minutes for bus, he called toll free number looking for bus. He said it would be another 20 minutes and suggested I walk several blocks to the bus terminal. I decided to stay. A bus arrived 45 minutes later and was full. I could not get one because a group of ladies had been waiting over 1 1/2 hours, according to the GO representative so they had priority on seats. The bus driver and GO supervisor (on shirt) argued profusely in front of customers because of the lack of space on the bus and us waiting 45-1hr. for a ride.The bus had no bottom seats. I waited another 20 minutes and another full bus arrived. I then decided to take the long walk to the bus terminal. At the terminal, two buses were there and a long line of people, including myself who wouldn't make it on the two buses. I informed a GO representative my dilemma and said, I would sit at the bottom, I needed to get on the bus because my sightseeing and shopping hours were being diminished waiting on the bus. He put me on the bottom level. No windows or air-conditioning. I got dropped in SoHo and couldn't get back on a GO bus. I saw many buses from other companies 2-3 times, no Green Bus. I asked a policeman where I could get a bus, he said, the Green Bus is the worst because they don't have enough buses. I had to catch a cab back downtown from SoHo. The following day, I was an audience member on the Katie Couric Show. After the show, I went back downtown, so I could go do the Uptown Tour. I saw many staff in green jackets and no Green Bus. I contacted the company by email of my issues and received a reply asking me to put in writing my complaint of the individuals involved and bus number, and in the next paragraph their No Refund Policy. It is my opinion that the company false advertises. They have sales guys all downtown, standing in spots where other bus companies stop selling tickets. When you purchase a ticket from them, they walk you miles to Macy's or the terminal. They don't have enough stops or buses in the city. While waiting for them, one could see 3-4 buses from various companies passing us by. Once you purchase a ticket, there is no refund. They receive tourist money and we're at their mercy...in the end, we're left walking around or paying for taxi to get to our destination. Thank you.Desired Settlement: Desired Settlement: Refund

Consumer

Response:

At this time, I have not been contacted by Go New York Tours regarding complaint ID [redacted].

Sincerely,

Business

Response:

Dear [redacted],

Your complaint about our All City Tour dated June *, 2013 has been received and we are sorry to hear about the inconvenience that you have experienced with our service.

Go New York Tours has a standing No Refund policy on Unused or Partially used services but upon further consideration of your request we can offer you a reboot for your tour tickets for your next trip to NYC. Also we can offer you 50% refund of your tickets. Please note: in order for refund to get processed, please send us scan of your tickets by email to [redacted] or mail the original tickets to Go New York Tours, [redacted]

Redeeming your tickets is quite easy. Just save this letter and present it at our office.

Your "reboot" is valid for 24 months from the date of this response. Thank you.

Thank you for your time.

Sincerely,

Review: I booked 4 attractions and paid online (158$ US) on Thursday October **, 2013 at 11:30 at night, from my living room in [redacted], Canada. When I tried to redeem my tickets in New York on Saturday morning October **, 2013, it didn't work and their machine said my code was not authorized/invalid. They gave me the run around: I had to walk from [redacted] to [redacted], then I was told to go back to their office on [redacted] I had to walk for over an hour with my child, only to be told after another hour of waiting at their office that my voucher was redeemed 2 days prior, which is impossible because I booked them online at 11:30pm the day they say it was redeemed. In the end [redacted] and [redacted], two guys who worked at the office, said they could only give me 2 out of the 4 attractions (for two people, my daughter and I) I had purchased and that they could not refund me for what was - basically - their mistake. Then we had to wait another hour to get on a bus. I had paid for two tickets for their hop-off-and-on downtown tour on a double-Decker bus, two entries for the Statue of Liberty tour, two entries for [redacted] and two entries for [redacted] attraction. All I got was [redacted] and the tickets to get on the bus; they also gave me a circle line cruise (which is worth less than the Statue of Liberty tour that I had ordered and paid for. One of their salesmen in Times Square told me the whole thing was a scam and that all the buses from the different companies out in New York belonged to the same company; he said their email address, the phone number, all of that is answered by the same kids who run the office on [redacted]. He also said I will never get a refund from them and that the boss/owner is like a ghost; then he wished me good luck in tracking him down.Desired Settlement: I would like a full refund for the transaction. And also for a warning to be issued to them, so that they stop ripping off customers and tourists.

Business

Response:

Dear [redacted],

Your complaint about Saturday October **, 2013 has been received and we are sorry to hear about your inconvenient experience with or representatives.

Go New York Tours has a standing No Refund policy on Unused or Partially used services but upon further consideration of your request we can offer you a reboot for your tour tickets for your next trip to NYC. Also we can offer you 50% refund of your tickets. Please note: in order for refund to get processed, please send us scan of your tickets by email to [redacted] or mail the original tickets to Go New York Tours, [redacted]

Redeeming your tickets is quite easy. Just save this letter and present it at our office.

Your "reboot" is valid for 24 months from the date of this response. Thank you.

Thank you for your time.

Sincerely,

Review: Would like to present an account we experienced, July [redacted] 2015, my daughters birthday. On the internet saw and ad of double deck floors bus with the top covered which gave the notion that it would be and A/C tour bus it wasn't, the tour guide couldn't guide us info about the tour, the mike didn't work, the hottest day of the week and we couldn't find the address stop, to hop on the bus.,I spent $102 for this service and so went , my *yearold, * year old, [redacted] birthday girl and myself. Am so embarrased and outraged with what we experienced and I am a newyorker. what a tourist would first impression would be about this great city!!!After e-mails they agreed to pay half the price I paid I decided to contact you please don't let this company continue to do this to tourists and locals.This was very painful to report but this has got to be stopped it gives the impression they do this routinely .Please Thank you , respectfully [redacted] and family.Desired Settlement: For these reasons I would like to be refunded a full discount due to false reprensentation ad . Thank you

Business

Response:

Dear [redacted], Our records have shown our ads on our website does not show a covered bus. Our buses are only covered during winter season. Go New York Tours has a standing No Refund policy on Unused or Partially used services but upon further consideration of your request we have decided to grant you a reboot for your tour tickets for your next trip to NYC. Also we can offer you 50% refund of your tickets. Please note: in order for refund to get processed, please send us scan of your tickets by email to [redacted] or mail the original tickets to Go New York Tours, [redacted], redeeming your tickets is quite easy. Just save this letter and present it at our office. Your "reboot" is valid for 24 months from the date of this response. Thank you.Thank you for your time.Sincerely, Customer Service Team

Review: We Purchased 72hr tour tickets from Go New York Tour Tickets during a family vacation for 10 people (7 adults, 2 child, 1 inf). At the time of purchase with one of their reps outside the [redacted] we were told we would be able to use the tickets for tours around the city in their busses which ran on a regular basis, the ticket also included a tour to the statue of liberty and a bike rental by central park. When we tried using the busses they were not running on a regular basis and were only able to access one which the system was out of service and they did not provide any type of tour. When we tried using the statue of liberty tour we were informed that the tickets were not acceptable and had to purchase different tickets to go on that tour. The representative at the station mentioned he had the same problem with several customers with the same type of tickets that had been told the same thing as we did. The services were not provided as they explained they would. We paid the full amount for the tickets to tour the city and the statue of liberty and we were not able to do either. We made several calls and sent emails to the company to complain but were unable to get in touch with anyone. We had submitted a complain with the Revdex.com and only then they responded. They mentioned they would be mailing a check and we would receive it with in a few weeks. After a few weeks of not receiving the check we followed up where they apologized and said they would resend it. It has been months now and there has been no resolution to this.Desired Settlement: We would like to get a refund for the services that we did not receive. We were told they would be mailing a check and offer additional discounted services if we were ever in town again. To date we have not received any form of refund and we do not plan to go back to use their services. We would like for them to stop providing false information to customers.

Business

Response:

Your check was sent on March [redacted] 2014.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The check was never received on our end. Can you please confirm it has been cashed and by who?? Can a check be re-issued and picked up at your office to avoid additional delays. Please advice when a new check would be able to be processed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The check did not have to get reissued because of a new address, a new address was provided because the check was never received. The check needed to be reissued regardless of the address it would be resent to. There were obviously issues getting the first check to california so I offered to pick it, yet information to pick up the check was never provided. Therefore I provided a local address to expedite the process. We have been going back and forth for several months now and you still fail to answer the questions of how long and when the check will be mailed. So I ask if you can confirm when the check will be mailed in your next response so we can start moving forward and resolve this issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The check was mailed. Have a great weekend.

Review: We purchased a Ny tour on this bus company so we could get a guided informative tour of NY over our 2 day stay, we chose this rather than using the Subway specifically for the Informative Guided tour that was promised.

We received the bus ride with no guided tour as all the Audio Systems were broken, we were bused around Ny in silence. We disembarked and waited 1 hour to re join another bus and the audio was also broken on that bus.

We were also told that the buses came every 15 minutes when in fact the schedule is hourly.The second day of the tour we waited outside for one hour as the driver had locked the key in the bus.

We filled for a refund as services were not provided and there response was their policy in small print that was not given to us with our tickets said that they could cancel or modify services + 30 days to apply for a refund. I feel not providing the service of the audio tour goes above the write to modify condition, it simply was not provided. I was also turned down when I wrote to them via e mail sending receipts to apply for a refund.

[redacted]Desired Settlement: Refund Processed back to my Visa that they are disputing with visa.

Business

Response:

You have sent your complaint to [redacted] and it is in the review stage. To facilitate the process please choose either Revdex.com or [redacted] to process it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We do not feel the complaint has been resolved as the response by the business did not reflect our experience. We purchased our tickets on December [redacted] and boarded the bus for the downtown tour with no functioning audio.All the customers were stating the headphones were broken. We then exited the bus near the empire state building and waited over 30minutes to catch an alternate bus to then find out the audio on this bus was also broken. There was no live tour operator until we reembarked the bus at the end of the day. She had to shout and only the people sitting near her could hear. On December ** we had to wait downtown outside the bus for over 1 hour as the [redacted] had locked the bus and the driver could not open the door. When we purchased the tickets we were told the buses come every 15-20minutes. Sunday the [redacted] when we disembarked at the Metropolitan Museum we were told the bus would not return for 2 hours. Also the audio again was not working and we had a make shift tour guide that was only talking about how not to get ripped off in NY and that we didn't need to know anything about the architecture or history of the buildings. Surprisingly we have not been able to get refunded for this negative and poor experience that did not meet the advertised service. We were told initially that the person on the street who sold us the ticket could make the refund and when we approached her she told us that no, we would have to write to the company for a refund. We wrote and were denied, the company said no refund on issued tickets. Today,February [redacted] the company told Visa that if we would have written for a refund within 30 days it would have been approved. In there response today they said they cannot issue a refund if I am disputing the charge with Visa and on then they offer me a 50% refund. This company needs to accept the disputed charge with our Visa and close the case in our favor and that would process the refund. What a disappointment and waste of time when spending only 2 days in the city. If we just wanted transportation we would have taken the subway. This company modified services because they were broken and did not provided a quality guided tour as purchased. As a tourist we have visited many cities and always choose the guided tour option for the city's history. This is first time we have not received the informative history while traveling.

Sincerely, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please let us know once refund is received. Thank you in advance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Tickets are sold by street vendors that have no knowledge of actual tours times and will tell you anything to get the sale, buses run whenever they please and could care less about the customer. Stood in line for the night tour 1 hour, was told a bus leaves every 30 minutes. One bus parked for 20 minutes on the night of 10-**-15 with over 50 people in line complaining to deaf ears.

Review: I was staying at the Andaz Hotel with my wife visiting from Australia. We wanted to do a hop on/ hop off style tour, having travelled other parts of the world, this type of tour suits our needs of seeing a lot in a small time period. The company was advertising via their street sales people who approach you selling their service. For $32, I would get access to a number of different sites throughout Manhattan for a 24 hour period. For an extra $10, I would receive an upgrade covering a number of different places, including Brooklyn and the ticket would last 72 hours. Issue (1) The brochure stated that the departure for the Central Park tour would commence at 5pm, so I got to the bus stand at 4:40pm, only to be told that the service had already run at 4pm. I proceeded to show the staff the brochure and that it stated it was a 5pm start and I was told it was a misprint, come back tomorrow... Worth noting, when you're travelling from overseas, you're on a tight schedule, you can't just come back tomorrow! Issue (2) I then decided I'd do the 7pm Brooklyn by night tour. This was a 2 hour tour and it was imperative we left on time as I had to be back for a 9:30pm show at BB King that I had already paid for. So on the bus we sat for nearly 30 mins in the hot humid weather. When I asked why we hadn't departed, the ground staff advised they were waiting to fill the bus, I'd just have to wait... I explained that I had a show to get to by 9:30pm. Once again I was told, well come back tomorrow... By now I was extremely frustrated. I explained to the ground staff that this was completely unacceptable, that I had spent 2 tickets at $42 each, total of $84 and only got to use the service once on my first day. I requested a refund, I was told, "we don't do refunds". I asked who I could speak to, they said, send a letter to the company. After explaining to them that I was leaving the next day, and all I want is a refund, they asked if I paid via credit or cash and when I told them cash they said they won't refund It and that I should look into these things better before parting with my cashDesired Settlement: I want a couple of things, I'd really like an apology for the way I was treated. This trip to the USA was suppose to be the dream trip, my wife's 40th birthday and our 20 year wedding anniversary. It ended in tears and bitter disappointment. I'd like an apology. I'd also like a cash refund. $84 is not a small amount of money when you've saved for so long to make the trip of a lifetime. Lastly, Someone needs to get on the street and see how these guys operate. It was a joke. I feel like I've been had and laughed at. I'll be doing everything I can to ensure everyone hears about my wonderful experience with this company!

Consumer

Response:

At this time, I have not been contacted by Go New York Tours regarding complaint ID [redacted].

Sincerely,

Business

Response:

Go New York Tours Inc.

Dear [redacted],

Your complaint about our All City Super Tour has been received and we apologize for the long wait that you have experienced with our service.

Go New York Tours has a standing No Refund policy on Unused or Partially used services but upon further consideration of your request we have decided to grant you a reboot for your All City Super Tour tickets for your next trip to NYC. Also we can offer you 50% refund of your tickets. Please note: in order for refund to get processed, please send us scan of your tickets by email to [redacted] or mail the original tickets to Go New York Tours, [redacted].

Redeeming your tickets is quite easy. Just save this letter and present it at our office.

Your "reboot" is valid for 24 months from the date of this response. Thank you.

Thank you for your time.

Sincerely,

Customer Service Team

Review: We, a friend from the UK and myself from Canada phoned ###-###-#### from [redacted] to rent nine bicylces at about 11 15 am on ** Aug 2013 from [redacted]. The girl on the phone tried using my friend's credit card twice and said it did not work. She then tried my credit card and said it did not work either. Thus these three transactions were no longer authorized. She then told us to find a computer and use their website to reserve on-line instead. We did so shortly after, using the hotel computer at about 1200 PM and it worked; we reserved 9 bikes for 1400 hrs for 2 hrs for a total of $138.00 USD. Unfortunately, when we got back home and verified our credit card transactions and we noticed that my friend was billed three transaction of $138 USD and myself one transaction of $138 USD. We have since then both tried by phone and emails to resolve this with no success and no favourable response by the company. We used the same phone and the following email [redacted] that one employee recomended. The employees we spoke with all say they cannot fix and need to speak with the manager [redacted] who is never there. One employe said [redacted], the manager would call back, but she never did. It has now been almost one month and we are not getting refunded by the company nor have we been able to speak to anyone who could fix this.Desired Settlement: a. refund 2 of 3 transactions for my friend as we did use the bikes for 2hrs; and b. refund 1 transaction for myself as it was paid by the one transaction under my friend;

Consumer

Response:

In reference to complaint ID [redacted], this is to inform you that I have been refunded, likely through my credit card company's involvement.

This resolution is satisfactory to me and the matter has been resolved, although it remains that the company lacks customer respect and can improve in this area for the benefit of NY's and US's good reputation by tourists.

I have not heard yet if my friend (CC'ed) from the UK was refunded though.

Thank you for having supported me in sending my complaint to the company, in the effort to improve their service.

Sincerely,

Review: I purchased (2) Hop On Hop Off tickets to tour the city on Saturday, December **, 2013. At 9:01 am on Saturday, December **our tickets were validated with the agent at the [redacted]shuttle location. We took the shuttle to [redacted]were we actually boarded a bus. This bus took us to the stop at Macy’s. We exited the bus here; this was the ONLY time we were actually on one of the buses. After spending time at Macy’s we went to the stop, waited about 15 minutes for the bus and upon its arrival we could not board the bus. It was full. So we waited until the next one; this time we waited about 30 or so minutes only to have the SAME result. Now, keep in mind that while we are waiting (along with MANY other people) agents are continuing to sell tickets. After wasting almost an hour of our time waiting we decided to find another means of transportation to get to our next stop. Upon exiting the line, one of the agents actually attempted to sell me a tour………….seriously? We tried again in SoHo to get on the bus. At this stop we were met with the same results and wasted yet almost ANOTHER hour of our time waiting on a bus; a bus that we could never board. So again, we had to find another form of transportation to get around. Yet, none of the other tour buses seemed to be having these issues. They would have two buses almost back to back show up to pick up their customers.

So, in addition to the almost $60 I spent with GO NY Bus Tours (for one bus ride) I spent an additional $50 on other means of transportation. I respectfully asked for a full refund of the monies paid as they did not provide the service that I paid for and they advertised. I realize that it was a busy day, but if they were not able to keep up with the demand than they should have stopped selling tickets on the street or they should have put more buses into service. As I mentioned earlier, the other companies did not seem to be having these issues.

The company (after several emails) has offered a "reboot" of my ticket, good for 24 months. Although I will visit the city again, I do not want a “credit” I want my money back. This was my first visit to the city and I have no idea when I would be visiting again. Our time in the city was limited and we wasted a great deal of time waiting on their buses and then seeking other forms of transportation; their lack of planning caused us to miss many of the sights we wanted to see, not to mention the additional money spent other transportation.

The company has a "no refund" policy for the unused portion, it wasn't I didn't use the full tour I could not use it. I even told the representative I would be happy with a refund of $50, to cover my additional expenses. They just continue to offer a "reboot". To me, this is just unacceptable and very poor customer service.Desired Settlement: I would like to have my money refunded. The bottom line is that the company did not provide the service that they sold me.

Business

Response:

Go New York Tours Inc.

[redacted]t

Dear [redacted],

Your complaint about our tour services has been received and we are sorry to hear about the dissatisfaction that you have experienced with out services.

Go New York Tours has a standing No Refund policy on Unused or Partially used services but upon further consideration of your request we can offer you 50% refund of your tickets. Please note: in order for refund to get processed, please send us scan of your tickets by email to [redacted] or mail the original tickets to Go New York Tours, [redacted]

Redeeming your tickets is quite easy. Just save this letter and present it at our office.

Your "reboot" is valid for 24 months from the date of this response. Thank you.

Thank you for your time.

*

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Go New York Tours seller agents are hawking outside NY Penn station. This morning I was there with out of town visitors and we were two families looking specifically for air conditioned tour bus for seeing NYC (there has been a heat advisory for today with high temperatures and high humidity). The agent promised a fully air conditioned bus, I repeatedly asked four different times in four different ways and he kept on assuring yes fully air conditioned and in good condition. I paid $29 for each adult ($29 x 4) and immediately after boarding the green bus the driver and the tour guide said there is no air-conditioning in the bus. It was a complete waist of money for us.Desired Settlement: The business should refund the money and it should refrain from outright lies to sell tickets.

Business

Response:

Dear [redacted],I’m concerned about the problems you experienced on our bus tour during your recent visit. I am returning your email to thank you for taking the time to bring this matter to my attention. Your situation is very important to us here at GO New York Tours. We want our customers to enjoy their experience, so your report of a disturbing event is a serious concern for us. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.Please, first allow me to express my deepest apologies to you about the way you feel about our service.We accommodate any guests each and every day, and we strive to make their experience a satisfying one. The principal goal of our company is to provide dependable service to all of our guests at reasonable prices. Consequently, it’s disappointing to learn that you are unhappy.Please be assured that the issues you’ve raised will be addressed, and the appropriate action will also be taken.Our company has a strict NO REFUND policy which can be found on our website and under the Terms and Conditions section of our brochures as well as on your ticket. Go New York Tours would like to grant you a full reboot of the package you have purchased. We are offering you our service again so you may experience our tours at a different perspective from your first experience. This allows you to use our services in the exact same format you originally purchased. You have 24 months to use the service again and you can contact me directly here.Once again, please accept our apologies. We look forward to serving your future touring needs.PS All reboots are transferable and can be used by family and friends.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They are offering me to take another tour of NYC. I had out of town visitors who have already left for home and we have no use for further tours at this time. It was an outright lie that they used to sell us tickets and they need to give us our money back.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Greetings,I’m concerned about the problems you experienced on our bus tour during your recent visit. I am returning your email to thank you for taking the time to bring this matter to my attention. Your situation is very important to us here at GO New York Tours. We want our customers to enjoy their experience, so your report of a disturbing event is a serious concern for us. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.Please, first allow me to express my deepest apologies to you about the way you feel about our service.We accommodate any guests each and every day, and we strive to make their experience a satisfying one. The principal goal of our company is to provide dependable service to all of our guests at reasonable prices. Consequently, it’s disappointing to learn that you are unhappy.Please be assured that the issues you’ve raised will be addressed, and the appropriate action will also be taken.Our company has a strict NO REFUND policy which can be found on our website and under the Terms and Conditions section of our brochures as well as on your ticket. Go New York Tours would like to grant you a full reboot of the package you have purchased. We are offering you our service again so you may experience our tours at a different perspective from your first experience. This allows you to use our services in the exact same format you originally purchased. You have 24 months to use the service again and you can contact us directly here.Once again, please accept our apologies. We look forward to serving your future touring needs.PS All reboots are transferable and can be used by family and friends.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They are offering me to take another tour of NYC. I had out of town visitors who have already left for home and we have no use for further tours at this time. It was an outright lie that they used to sell us tickets and they need to give us our money back.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchase about 30 tickets from this company. Spend about $1470, this is a Hop On Hop Off bus service. We have waited over two hours for the bus to come pick us up. The guys all around selling tickets are nice when you are doing the purchase but when you are asking for them they are very rude. The bus drivers are rude as well. My family of 30 came all the way from India and went on this tour and paid top dollars. Please even if I do not get my money back, please have this company shut their business. They are helpful at all and are just taking money without any concerns. It was my fault and maybe I should have done more research.Desired Settlement: I would like to give their money back for the horrendous experience. For them one dollar goes a long way. If not just have them close their business please. Its giving NY a bad name and reputation.

Business

Response:

Greetings,We are deeply concerned about your complaint and would like to investigate the matter further. For that purpose, please send us copies of your receipts as a proof of purchase to [redacted]. This is the first time we hear about this situation, our records do not show any filed complaints regarding this issue. Therefore, please allow 3-5 business days for us to send you a reply after we have received the required information. Please send a copy of the sales receipt of your trip to our customer service and we will investigate this further.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not have the actual receipt, but I have printed out my statement. I have highlighted all the purchases and you can see I have spent over $1400. The only reason there are several transaction its because all the salemen work in pair. So if you can please help me solve this issue I would appreciate it. I appreciate your response and please let me know if you need anything. It was after the issue I am reading the reviews over the internet and they aren't great either. Please help me find a solution.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

If that was the case why wouldn't the ticket agent tell us that? Also our entire group did not go all at once. I am not looking for a reschedule as they were travelling from another country. Do you have a way of proving the buses showed up on time and there was no lag. As we are the customers and telling you this happened to us. It was after this I went to the reviews you guys have online and they are horrendous as well, maybe you should look at them as well. Rather not taking any responsibility I believe you should and help customers, if you stand by what you have said that is fine. But others need to know and maybe you should do more so people do not feel they are ripped off. People are travelling from other countries and they should have a great time is one of the best cities in the world, versus they leave with a foul taste after using your company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Greetings, As requested you will find the following:Dispatch log for all bus tours included in packageDowntown (Major Stops: [redacted], Battery Park)UptownBrooklynNightPlease contact us if there is any further information needed. Thank you.

Review: HI,

I brought the Newyork city tour services from this merchant on 07/**. In the ticket given to us it says 24 hrs of validity. However the tour bus was not available after 5 PM and the merchant refused to provide the service after 5 PM.

We are a party of 3 people and I believe we paid around $120. I called the merchant and complained, however they are not ready to entertain us.

Thanks

[redacted]Desired Settlement: As the merchant didnt provide the promised services, I would like to get back my refund

Business

Response:

Greetings,We regret to hear that you had an unpleasant experience on our buses. We aim to provide an enjoyable time for each passenger on the bus and we apologize if we have failed to do so.Please be advised that our hours of operation are printed on each ticket you purchase, on our brochure and online site. As I see that you have purchased a ticket on 7/**, please find below our summer schedule:[redacted]

[redacted] Each "24 hour ticket" is hop-on/hop-off service and valid for 24 hours. This means, for example if you purchased your tickets on 7/**/2015 at 5:00 PM, you would be able to use them until 7/**/2015 at 5:00 PM and be able to take advantage of our morning bus schedule.Our company has a strict NO REFUND policy which is also printed on our sales receipt and tickets, website, as well as under the Terms and Conditions section of our brochures. We aim to provide the best possible service for our customers, therefore, we will grant you a full reboot of the ticket/package you have purchased. This allows you to use our services in the exact same format you originally purchased. You have 24 months to use the service again and you can contact me directly here. All reboots are transferable and can be used by family and friends.Please let us know if you have any further questions. Thank you!Best Regards,Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When we brought we were never informed about the time, I repeat, we were denied the service after 5 PM on the day we purchased the tour. I am attaching one of the receipt, I dont see the timings on this receipt. Its unfortunate that the business denied the service that they promised us. please see the receipt and comment

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hi,Thanks for your reply, please see the attachment for the scanned copy of the 3 tickets we brought from Newyork tours. Also here is my address, I can accept your offer of 50% refund[redacted]

Thanks[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Greetings, Thank you for accepting our offer. Please email [redacted] with the last 4 of your credit card number to be reimbursed the 50%.

Review: I purchased a ticket on 9/*/13 and was told that I woul get a narrated tour of the city with multiple stops along the way and that buses would come every 15 minutes. The tour was not narrated and the stops that were mentioned on the brochure were not actual stops on the tour. When I tried to spek to the the tour guide about this, he became irrate and refused to answer my questions.Desired Settlement: I did not receive the the product/service that I was sold in any way and expect a full refund.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Go New York Tours has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)