Go New York Tours, Inc.

Greetings,
As requested you will find the following:
Dispatch log for all bus tours included in packageDowntown (Major Stops: *** * *** *** * *** *** ** ***, Battery Park)UptownBrooklynNight
Please contact us if there is any further information neededThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
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The check was never received on our endCan you please confirm it has been cashed and by who?? Can a check be re-issued and picked up at your office to avoid additional delaysPlease advice when a new check would be able to be processed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This company seems to operate a very unprofessional business. I was walking along the street when one of the busses pulled near the curb (near me) to make a stop. A taxi was sitting their with the passenger getting out the car. The Go New York driver started cussing out the driver in completely foul and inappropriate language. (Meanwhile, a City bus just waited a moment calmly.) When the Go New York bus pulled away, the guide on the top deck gave the finger and appeared to be yelling at someone on the curb: by then, the taxi driver had pulled away, so I'm not sure if it was the passenger, or someone else. I caught up to the bus and recorded its license plate number and bus number. When I got back to work, I tried to call the company and make an oral complaint. The company lists 3 phone numbers on its web site, but NOT ONE of them works: you get one ring, and then the line goes silent! I submitted a complaint like the one I'm writing here: we'll see if any response is forthcoming. Given that there is a wide choice of tourbusses, I would choose another company. The city is stressful enough: find a company whose drivers and guides don't make life hell for the rest of us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
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The only thing they stated was that they operate 365 days a year. I am asking for a full refund.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
you have not given me my money back nor addressed the fact that you have a [redacted] that said a refund was possible. Also, I did research on your company and found that you did give refunds to customers that went to the newspapers. Please address this. On more that one occasion, your company did give refunds. Hopefully I can have this resolved with only one complaint filed with the Revdex.com. I understand the computer issues with your company and you not being able to provide me with everything I paid for, but you have made the situation worse by wanting to just keep my money. I will not be able to come back to NY for quite a while and if I did, I do not think I would use or recommend using your company due to the horrific experience I have had.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

As per your e-mail see below
I purchased tickets online prior to my NYC visit of May *, 2014.  I went to pick up my tickets in the city, as was requested and was told by the agent where to get on the bus, so I walked across the city to get on the bus and was met by another agent who told...

me I needed to go somewhere else to get on the bus, so again, I go across the city to get on a bus to find another agent who told me to go to another area, which was closed down due to a parade.  I was in the city all day long and saw zero green buses.  I am demanding a refund of $145. 
Go New York Tours Inc. was running regular schedule with all our bus fleet and you stated that the whole day you did not see a bus. Please note, we have a no refund policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been...

resolved because:

[Your Answer Here]
 The company is requested a copy of the tickets which have expired and of course I discarded them.  I forwarded to them a copy of the voucher and the payment receipt.  They are demanding the tickets which is just another way of their avoiding issuing a refund.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Go New York Tours, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

The check was mailed. Have a great weekend.

In order  to investigate your complaint please provide scan of your tickets.

Dear [redacted],I’m concerned about the problems you experienced on our bus tour during your recent visit. I am returning your email to thank you for taking the time to bring this matter to my attention. Your situation is very important to us here at GO New York Tours.  We want our...

customers to enjoy their experience, so your report of a disturbing event is a serious concern for us. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.Please, first allow me to express my deepest apologies to you about the way you feel about our service.We accommodate any guests each and every day, and we strive to make their experience a satisfying one. The principal goal of our company is to provide dependable service to all of our guests at reasonable prices. Consequently, it’s disappointing to learn that you are unhappy.Please be assured that the issues you’ve raised will be addressed, and the appropriate action will also be taken.Our company has a strict NO REFUND policy which can be found on our website and under the Terms and Conditions section of our brochures as well as on your ticket. Go New York Tours would like to grant you a full reboot of the package you have purchased. We are offering you our service again so you may experience our tours at a different perspective from your first experience. This allows you to use our services in the exact same format you originally purchased.  You have 24 months to use the service again and you can contact me directly here.Once again, please accept our apologies. We look forward to serving your future touring needs.PS All reboots are transferable and can be used by family and friends.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and, as requested, I have emailed them copies of the receipt and boarding passes which were received on the date of purchase.
Sincerely,
[redacted]

In order to investigate your complaint, please e-mail scan of your tickets to [redacted]

[redacted],
Unfortunately, what was provided in the attachment sent with my previous response was completely accurate. If you were standing in the correct bus stop, there is no reason why you were not on the bus. The bus was running and available. We cannot provide a refund when the services were operational. Please let me know, other than a refund, if there is anything else that we can do for you.

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[redacted]
[redacted]   Dear [redacted]   Your complaint in regards to your extra booking of our Night Tour on January **, 2015 has been received and we are sorry to hear about your experience.   Go New York Tours has a standing No Refund policy on Unused or Partially used services but upon further consideration of your request we can offer you a reboot for your 2 Night Tour tickets for you, your family, or friends. Please note: in order for a reboot to get processed, please send us scan of your tickets by email to [redacted].   Redeeming your tickets is quite easy. Just save this letter and present it at our office.   Your "reboot" is valid for 24 months from the date of this response. Thank you.   Thank you for your time.   Sincerely,   Customer Service Team

You have sent your complaint to [redacted] and it is in the review stage. To facilitate the process please choose either Revdex.com or [redacted] to process it.

Lots of Hop-on-Hop-Off Options....Choose one of them. Avoid Go New York Tours! Pay a few extra bucks to use Gray Line or Big Bus. No commentary on the bus. Bought on line and took voucher. Customer Service said that I should have read the FAQ to know that I needed to go to their HQ and get another ticket printed. Download a 250 page book to take with us? Too much printing/too heavy. Not many stops/busses. A waste of time and money.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
 
 
This matter is not resolved.  I simply responded to the request submitted regarding the receipt to confirm the purchase.  I have not been approached as to resolution of this matter.  The only way to resolve it would be for a full refund of the purchase price
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted],
Thank you for taking the time to share this experience with us. We are very disappointed that you found yourself having an extended wait for our buses. It is unfortunately that you had this experience because this is certainly not the norm for us. We aim to leave our guest with a...

satisfactory experience and knowledge about New York City. It is in fact true that the downtown bus runs roughly every 20-25 minutes. Please be advised that this does not account for any impromptu change in New York City traffic patterns. We understand that your time is valuable and we want to rectify this for you. Unfortunately, we do have a strict no refund policy. However, what we can do is compensate your time. Please reach out to us via email so that we can send you complimentary tickets. Our contact information is [redacted].