Goat

I Order my shoes 2 weeks ago. Today is the 24th and I still don't even have a tracking number. Customer service is terrible.
***- Order number

My product was several damaged. There were paint cracks, imperfections and colors that bleed onto other colors. These shoes were not new as claimed!!!
Order number# XXXXXXXX
Model Jordan 4 retro "Bred" 2012 -Size 11.5
3/8/2019 - Order Date....Payment amount 380.00
Payment Method - Affirm

I ordered a pair of sneakers and quickly looked them over. I have never had an issue with "new sneakers". I wore them to the store and saw many paint imperfections. Also on the side the paint cracked at least 2 inches, showing white paint, where the original color is black. This is at least 200$$$ worth of damage. I contacted GOAT twice and showed multiple photos of the imperfections and cracked paint. They said, since I wore them, I could try and sell them. These were not new. I have never worn a pair of sneakers and had them crack on contact. I want a refund and I am being refused. They are selling used products and calling them new. I consider this stealing. $400 is a lot of money to me. This company should do the right thing. I will never use them again and will make sure to write reviews and tell anyone who will listen to not use GOAT. They have many complaints about their shoe's quality.

This is the first time I have ordered from Goat and I really wanted to have a good experience, I think the idea of the app is phenomenal, great design and concept. I ordered a pair of shoes on march 7th and have yet to receive them it is still at their facility returned to them as undelivered by DHL. I double checked to make sure I entered my address in correctly and it seems to be fine, I have payed close attention to the order during the shipping process and noticed it was never actually picked up by the carrier. The goat app instructed me to contact them by email and so I did so on the 18th of march, received an email form their support later that night saying they would respond in 48 business hours / 2 business days and if I hadn't heard back from them in those 2 business days to respond to the email, I respond to the email like they told me to and now we are the 26th of march a full week later with no response whatsoever from the company. The problem is as simple as just correcting the address on the shipping label if they entered it wrong or maybe just giving them an alternate delivery address, as a service based company I expected more on the customer service end seeing as they don't sell their own products, I don't want any any outlandish compensations or a refund I would just like to be responded to and receive the product I have payed for. thank you

This is the first time I have ordered from Goat and I really wanted to have a good experience, I think the idea of the app is phenomenal, great design and concept. I ordered a pair of shoes on march 7th and have yet to receive them it is still at their facility returned to them as undelivered by DHL. I double checked to make sure I entered my address in correctly and it seems to be fine, I have payed close attention to the order during the shipping process and noticed it was never actually picked up by the carrier. The goat app instructed me to contact them by email and so I did so on the 18th of march, received an email form their support later that night saying they would respond in 48 business hours / 2 business days and if I hadn't heard back from them in those 2 business days to respond to the email, I respond to the email like they told me to and now we are the 25th of march a full week later with no response whatsoever from the company. The problem is as simple as just correcting the address on the shipping label if they entered it wrong or maybe just giving them an alternate delivery address, as a service based company I expected more on the customer service end seeing as they don't sell their own products, I don't want any any outlandish compensations or a refund I would just like to be responded to and receive the product I have payed for. thank you

I downloaded the app today and was excited to purchase lots of shoes until I started to read reviews about the company. Some things sound too good to be true and this seems like one of those things. This is a great idea, only of the shoes belonged to the company already, that way there no middle party (seller). Also I think it's best to sell only new shoes. I sure don't shoes worn by someone else ��. Hopefully they'll get better and I will try them someday.

The sneakers received were not new as described....I was then forwarded to another page on the app...there were only 2 options. The one I wanted which was to cancel the order was not available. I email support the inform me that after making an option it can not be changed. That is something they should make the customers aware of in advance. The company is dishonest.

On 1/2/2019, I sold my Yeezy 350 shoes through Goat with market value over $350. I shipped my Yezzy to Goat and they said what they received is another shoes with market value less than $50. I contacted their customer service many time with pictures of my shoes and tracking number of that package. They said they would investigate but I never hear back with any resolution. They keeping saying I shipped them that less than $50 shoes. I was thinking they must make a mistake. But this situation happened again recently with my friend sold his Nike- Off White shoes with marker value over $500. Then I have reason to doubt they did these on purpose. They are cheating!
Order_Number:

I shipped a 'sold? item through Goat. I followed their procedure to ship to them; however the order was canceled. Due to the incorrect shipping label being used. I've spoken to customer service who has talked me in circles about having the product returned back to me since the sale is void. However I have heard nothing in the way of a separate team that was meant to contact me once the item was in their warehouse. Goat attests that due to my location; the item should be shipped to the hub closest to my location. Which would be NJ. However this sale had me ship to CA. Wrong label was used from a prior sale just a week earlier. And there has been ZERO effort on their end it feels to have the issue rectified. Because not only am I out my item, I'm also out the sale at which it was sold. And I would appreciate my product back. I've spoken with UPS who said because Goat is technically the buyer of the prepaid label; that the return to me would have to be a new order triggered by them. But again, the lack of urgency and contact and updates in the matter is highly alarming. The customer service and logistics have been putrid to say the least.
Product_Or_Service: Air Jordan 4 LS 'Oreo? (2015)

BUYERS BEWARE***Ordered 5 pairs of shoes thru GOAT and was excited about the platform. My first delivery (of 5) was stolen from my door step (this has never happened in over 3 years of living here) and that is when I realized how YOU CANT CALL GOAT! They only have an email which I contacted and they stated it would be looked into. 24 hours later and since I had no update I thought let me call the post office and see what the status is. No one from GOAT ever called the post office to inform them of the theft. Even if it was left at the wrong address WOULDN'T TIME BE SOMETHING WE SHOULD BE THINKING OF. WOW! I will never use this site again, filed a complaint with Revdex.com and I really think the fact that a public business that does not have a contact phone is unethical and sketchy.

I just recently purchased a pair of shoes that were too small so I requested a return but then realized I had the wrong email listed so I wrote a ticket asking them to re-email me the return label and she emailed me something but the email kept reading image Remove so then I asked her if she can just email it to me again and she just kept sending me the same thing that said image removed and told me to try it on a desktop and I told her that I didn't have one at home and I asked her again if she could just email it to me and then she proceeded to tell me to go to a library if it isn't working like how professional can that be and they only give you three days to return them and then after that it's pretty much your problem this is probably the first and the last time I'll ever be buying anything from this website it's the most annoying-ist thing to do .

I ordered shoes off the website and they never arrived at my address. Neither Goat or USPS will get back to me on this issue.
On Feburary 21st I ordered a pair of air jordan 1 retro high og 'neutral grey' size 11.5m from GOAT's website for $185. On the 25th I recieved an email confirming the shoes were shipped. The estimated delivery date was February 28th. As I continually checked the tracking system for updates, on March 2nd I was told "your package will be late, but is on its way". Since then, USPS has not updated the tracking information. I contacted GOAT describing the situation and they told me "my package is on its way". On March 6th I sent goat another message letting them know my status has not changed. They replied on March 8th saying "I have escalated this ticket and a member of our team will follow up with you. You should receive a an update within 48 business hours, at the latest". I did not receive an update from them after that message was sent. GOAT has refused to respond to any of my messages that I have sent and have failed at up holding their commitments. I have asked multiple times for them to explain them the missing package process and how might I go about receiving a refund but they still have not responded to me. All I wold like is my money back. As of now, I filed a missing package complaint through USPS website on March 5th and have not heard anything back. My problem is GOAT will not contact me back with any sort of updates regarding the issue.

Order Number: #XXXXXXXX
Tracking Number: XXXXXXXXXXXXXXXXXXXXXXXXXX

Bought some shoes for my wife's birthday. The refund mentions a "refund" within a 3 day window. Sent back the next day. Received no money refund.
Bought some shoes for my wife's birthday that were sold no where else. The refund mentions a "refund" minus shipping within a 3 day window of returning the shoes. Sent back the next day of getting the shoes. Received no money refund on notice after that. No customer service number was my first sign of a shady business. Sent an email. Customer rep replied showing some very small type lower down in the discussion that the term "refund" is actually some "GOAT" credit instead. Worthless to me. A company not be very clear about using proper dictionary terms is unethical and deserves to have all licenses pulled. This is a scam of a company and should be avoided at all costs.

I got the wrong size shoes and I have already sent 6 emails to them. They accepted my shoes but responded so slow. I haven't got my correct one!!!!
I bought Wmns Air VaporMax "Midnight Fog" on 03/01/2019 as my birthday gift. Order number:XXXXXXXX Total cost: 220 dollar. SKU: XXXXXXXXX Payment method: Debit card. I selected size 7.5 for woman, but I got 9.5. I returned it the day I got the shoes. The UPS confirmation said they have already accepted my shoes, but they sent me nothing to remind me if they have it or not. I do not have the refund. Nothing! I have already sent them 6 emails to get my right shoes or get my refund. They respond so slow and I can not get my refund as well.

I wish I could give them NO STARS, I don't usually do this but I thought this was very much needed for future customers to see.
I wish I could give them NO STARS, I don't usually do this but I thought this was very much needed for future customers to see. They have HORRIBLE HORRILBE HORRIBLE CUSTOMER SERVICE!! I had been trying to get my order shipped from them for a shoes and so many emails send but no reply. Every time I try contacting them it takes forever for replies and when they do reply, it's always stating that someone would get back to me in the next 48hrs. I still haven't gotten my shoe and I told them I have travel 3 days after send me shoes fast and I offered I will pay for shipping also and still no reply. This is ridiculous, the worst part is that they don't have a number so you can't just reach them directly. Any communication has to be done through email which takes forever and they ignore you. The customer service is horrible and I definitely will not be ordering or doing any business with them again. So I advise dont order with them , if so you will be fool of the world.you can pay the money to homeless people.

I purchased a pair new eezys paid $480 for new pair. I received used dirty pair. Been trying contact them over 3 weeks with no luck. I returned used pair and I cannot get a hold of anyone . horrible site it's a scam. I am reporting them to Revdex.com.

There is no response to emails sent except a generic statement each time you respond.
I placed two separate orders because you have to pay shipping per item order numbers XXXXXXXX and XXXXXXXX and the money was taken from my account placed on hold by my card company and then I received a email requesting proof that I made the purchase with a authorization number from my account even prior to me getting the product so I respond to the email and included a screenshot of my account details explaining I did not see what they were requesting I received a different email a day later asking me for that same information for me to provide proof of purchase from a screenshot of my account details which I already provided. There is no way to contact them directly the emails are not actually being read and answered so there is no way for me to even rectify the situation. So I have over 500.00 on hold because of this company and no merchandise being sent.

We ordered a pair of Yezys shoes and paid over $250. Sent them back from refund and they said they were dirty. Never wore them and never shipped back.
Ordered shoes from www.goat.com. Paid over $250 for Yezys for my daughter. My daughter realized she ordered the wrong size. We contacted goat via email and was told they could not change size. Instead they said we had to receive them and send back.We sent back as soon as we got them and they claimed they were worn and would not exchange or return our money. Instead they said they would sell on consignment or ship back to us if we paid the shipping cost. We asked them to ship back and we have not received them. We keep getting the runaround. Ordered on January 22, 2019 and returned them on January 31, 2019. Order number is #XXXXXXXX. Request #XXXXXXX. We just want the shoes sent back to us or our money refunded.

I placed a 3 day offer on some shoes and they allowed the seller to charge my card after the 3 day period.
I was notified Sunday March 10th, that my card would be charged which was more than a week after my offer had expired.

Goat is refusing to refund me my original form of payment, after sending me merchandise that is not brand new as advertised.
My order# ***
I contacted Goat due to stain on sneakers that are suppose to be new. Goat claims to inspect new items before selling but yet I received a product that isn't new. I was offered a 40.00 credit for the damage or store credit. I do not want either.My order total was 388.00 to my visa. I am very unhappy with this purchase I sent photos and Goat isn't accommodating my request.I own other 700's and I have never experienced receiving shoes with a stain on them.I feel like seller possibly wore them or something happened I don't know what.

Honest review/experience as a Seller on GOAT.
I sold my Air Max 1 Ultra Flyknit (red color) for cheap $130 on this App on 2/27/2019, (if you are the buyer of my shoes and read this, you ended up paying approx $110.50 due to a GENEROUS discount I gave - Please return the favor and please post a review about your experience with dates of when you received my shoes so that me, the public, and the Revdex.com can know the TRUTH about this company's practices.) I believe they are not being transparent with their customers.
This is order #: XXXXXXXX. Sold shoes on 02/27/2019, GOAT received and authenticated my shoes on 02/28 and emailed me that they found that the shoes were 'tried on' because there was a hint of dust/dirt on the bottom (I literally can't even see any signs of wear in the pictures they then email to you but I didn't make a big deal)... what happens in these cases is GOAT then wants you to offer the Buyer of the shoes a discount. I then offered a generous 15% discount just to ensure the sale is accepted - and it WAS.. darn near immediately too on 02/28 (30 minutes later) at exactly 5:33pm PST. GOAT then emailed me that the funds from this sale will be available once the shoes are 'processed'.
Note: I have very recently sold 5 other shoes on their app and the shoes are ALWAYS authenticated and shipped out to the buyer of my shoes within 1 business day. So I didn't make anything of that emailed response. Until, 2 full business days pass *** I have yet to receive my money for the sale of my shoes.
So, I opened a Ticket with the company (Ticket# XXXXXXX) to ask about receiving my funds for the sale of my shoes. Lyn responded with a very generic email that said the shoes will need to be 're-authenticated' once the buyer accepts the discount. However, if she bothered to look into my account, she should have seen that the buyer accepted the discount on 02/28 - within 30 minutes of me offering the discount to the buyer. I know these details because GOAT sends you an email that the buyer accepted the discount in 'real time' (as it happens). Plus it was 2 days ago. Lyn's response made ZERO sense to me. (I've sold 5 shoes on the App already and I'm no fool. I track my shoes arrival through the ups tracking # and my shoes I sell through GOAT are ALWAYS authenticated the same day they arrive at GOAT and I have received credit for the last 5 shoe sales within 1-2 hours after they have been 'authenticated').
Keep in mind, the shoes were already authenticated on 02/28 when they first received them. At this point they simply need the buyer to accept my discount, which the 'buyer' did on 02/28 and they can then proceed to simply ship the shoes to the buyer and that's it. Make sure I receive my credit for the sale and it's over. HOWEVER, they did not do that. And I believe I have figured out why. Keep reading.
I responded back to Lyn on 03/02 that the buyer already accepted the discount the same day I offered the discount - in case you didn't take the proper time to review my account details! On 03/03 A new representative named Julie then responded that my credit to my account will be made once my shoes are re-authenticated. Same response. Why is GOAT all of a sudden now taking dayssss for a simple sneaker authentication, when in the past 5 shoe sales they always get my sneaker authentications done in 1 business day!?
At this point I'm starting to get a real "run around" so I'm starting to get really suspicious that this company is not being FULLY transparent with me about what they are up to.
On 03/04 - 3 business days later. I still have not received credit for the sale of my shoes or a real answer (that is the most FRUSTRATING part). I let them know if I am not credited immediately I will be posting on social media and customer review platforms about this UNACCEPTABLE experience I am having with their company. Julie responds that she has escalated the issue. Now I'm thinking, "okay, FINALLY a Supervisor will see that the buyer accepted my discount, the shoes have surely been 're-authenticated' by now and let me simply apply this guy's credit to his account to remedy the situation". NOPE, they seemed to take their sweet time and 2 full business days later on 03/06 someone by the name of Drew responded that my account was finally credited for the sale of my shoes. No apology, no sense of empathy for the frustrating experience I was having, no simple "we apologize for the inconvenience you are having". Nope. Not even that! This company has some of the WORST Customer Service I have EVER experienced. All I got was yet ANOTHER generic sounding email stating the funds are in your account. I responded to Drew on 03/06 asking for answers. Why did it take 5 full business days to 're-authenticate' my shoes and FINALLY make my money available to me? Not only that but I demanded at the very least an apology! It is now 03/09/2018 and I have yet to receive a response. This is unacceptable.
Here's why I wanted to post this review. I can read between the lines and see that this company is not being FULLY transparent with their users (Sellers of shoes on this App). I believe GOAT purposely took this long to make my funds available. Why? If they find the slightest issue with your shoes, they can then hold the credit of your sale hostage for an extended amount of time to ensure that the buyer runs out of time to file for a return of the shoes - in the event the buyer of my shoes didn't want them anymore. You see when you purchase shoes on GOAT they have 3 business days to file for a return. So that ENTIRE period I was awaiting for the credit of my sale of shoes... GOAT was using that time to make sure the buyer of my shoes had run out of time to file for return (limiting their exposure for a loss or having to take the shoes on (inventory)).
HOWEVER, if this is the case, GOAT needs to make the Seller aware of such practices. And not operate with NO Integrity, no transparency.
I would imagine if the buyer returned the shoes for credit with GOAT (which is your only option) ... they would have then just sent me an email saying 'uhhh, upon second review - the shoes couldn't be authenticated. We will now have to ship them back to you and force you to pay for the shipping charges to and from GOAT.
SOMETHING tells me, this has already happened to other Sellers. If you are a Seller and something like this happened to you. Please post about it. Make yourself heard. I will be writing to communicating this company's illegal practices with my local attorney general, Revdex.com, Federal trade commission... etc. Reference to my complaint. I will be leaving many complaints on every available platform for reviews of how this company operates. It's the only way to change GOAT's malicious, illegal, and unfair practices.