GoDaddy.com

Revdex.com Revdex.com ID: [redacted] Dear Revdex.com and [redacted] We are contacting you from the OROGOLD Cosmetics Customer Service Department in regards of the case number mentioned above, filed on 3/20/ We do have a no-refund policy at all OROGOLD store location with exchanges only within daysThis policy is clearly stated on both the receipt and registerOur policy is such due to the fact that our skin care products are demonstrated for the customer prior to purchase and once opened; the products cannot be re-soldIn effort to maintain the highest standard of customer service, we haven’t contacted the customer and offered a partial refund as an exception to their policy Should you have any additional questions please contact OROGOLDS’s Customer Service Department per the information belowSincerely yours OROGOLD Cosmetics Customer Service Department [redacted]

May 9, [redacted] and The Revdex.com Compliant ID Number: [redacted] Dear Revdex.com, We are contacting you from the offices of OROGOLD Cosmetics in regards of the Case Number [redacted] We do have a no-refund policy at all OROGOLD store location with exchanges only within daysThis policy is clearly stated on both the receipt and registerOur policy is such due to the fact that our skin care products are demonstrated for the customer prior to purchase and once opened; the products cannot be re-soldIn effort to maintain the highest standard of customer service the customer will receive a partial refund with an exception to their policy [redacted] , our business hours are Monday - Thursday 9am - 5pm PST and Friday 9am -4pm PST Yours sincerely, OROGOLD Cosmetics Customer Service Department

I have seen here that other customers have had the issue of a $10.00 fee coming out of their bank account long after they cancelled their services with GoDaddy. I am having this same issue and they have managed to take at least $600 from me since 2014 but no invoice or receipts. I have not used GoDaddy since 2014. I have called and nobody can seem to figure out what the charges are or track them. I just want the charges to STOP, and of course getting my money back would be nice also.

May 9, 2017 [redacted] and The Revdex.com Compliant ID Number: [redacted]   Dear Revdex.com, We are contacting you from the offices of OROGOLD Cosmetics in regards of the Case Number [redacted]. We do have a no-refund policy at all OROGOLD store location with exchanges...

only within 30 days. This policy is clearly stated on both the receipt and register. Our policy is such due to the fact that our skin care products are demonstrated for the customer prior to purchase and once opened; the products cannot be re-sold. In effort to maintain the highest standard of customer service the customer will receive a partial refund with an exception to their policy.   [redacted], our business hours are Monday - Thursday 9am - 5pm PST and Friday 9am -4pm PST.   Yours sincerely, OROGOLD Cosmetics Customer Service Department

Revdex.com Revdex.com ID: [redacted] Dear Revdex.com and [redacted] We are contacting you from the OROGOLD Cosmetics Customer Service Department in regards of the case number mentioned above, filed on 3/20/2017   We do have a no-refund policy at all OROGOLD store location with exchanges...

only within 30 days. This policy is clearly stated on both the receipt and register. Our policy is such due to the fact that our skin care products are demonstrated for the customer prior to purchase and once opened; the products cannot be re-sold. In effort to maintain the highest standard of customer service, we haven’t contacted the customer and offered a partial refund as an exception to their policy.   Should you have any additional questions please contact OROGOLDS’s Customer Service Department per the information below. Sincerely yours OROGOLD Cosmetics Customer Service Department [redacted]

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 31, 2007, our customer registered multiple domains for a...

2-year term via online transaction.  The domains (and added private registration) have been renewed manually on July 25, 2009 and July 31, 2010, respectively.  Since August 2, 2012, the domains and privacy in question have been automatically renewed every two years, per our customer’s account preferences, in a good faith effort to honor agreements with our customer.GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.  GoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customer.GoDaddy also participates in card updater services supported by our customer’s credit card issuer, which may automatically update expired payment methods on a customer’s behalf. These practices are discussed in our Universal Terms of Service Agreement.  On July 19, 2016, our customer’s financial institution provided GoDaddy with updated payment information for their products.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer contacted GoDaddy multiple times between August 16, 2016 and December 12, 2016 to request a refund of the domain renewals, and were properly informed each time the domains were no longer refund-eligible.  We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer’s additional concerns. We appreciate our customer’s feedback regarding renewal notices received, and their feedback will be shared with our developers for further consideration.The domains in question were renewed in good faith.  GoDaddy, as a registrar, has a limited time frame in which it may receive refunds from domain registries for domain registrations or renewals.  GoDaddy is unable to receive a refund for the domains in question, and per GoDaddy's Refund Policy, the transaction in question is beyond refund eligibility.We encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewals.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 28, 2016, our customer purchased a domain transfer for a...

one-year term via an online transaction, with the domain transfer finalized on December 4, 2016. However, our customer’s domain name was suspended due to invalid registrant contact information.ICANN (the Internet Corporation for Assigned Names and Numbers), the group that allows GoDaddy to act as a registrar and sell domains to our customers, has made recent changes that customers must follow to validate their registrant contact information. In most cases, customers may accomplish this task online by confirming their contact information via an email sent to them.  There are instances when our customers may not be able to do this and will need to submit additional verification information before their domains become active within their account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was able to provide the additional documentation and their domain name is now active within the account.Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy

I do not reject GoDaddy's timeline. I reject their business practices. I called in within thirty days, but was not allowed to cancel because I could not provide a 4 digit number, that I had selected 1 year prior. I could provide everything, even including my social security number, but that wasn't good enough. They needed an otherwise useless code for me to cancel my purchase. That is, I believe a way to keep unhappy customers money. The other way is to obviously give them only thirty days to ask for a refund before denying them any sort of money back. They sent one email notifying me of the auto renewal and 5 letting me know that items I had chosen to cancel were about to expire. Obviously this would lead to confusion and if not fully aware of their policy, unintentional buying. Their whole process it set up to take money and then keep it. Any reasonable and responsible company has a better and more comprehensive policy. I am very disappointed with them and their policies. GIVE ME MY MONEY BACK. I will take to social media if this is not resolved!

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the...

complainant.The complainant's concerns are regarding information posted on a third-party’s website. GoDaddy does not become involved in third-party disputes.  Additionally, while GoDaddy is the registrar of record for the VOTERRECORDS.COM domain name; the domain resolves to an IP of: 104.31.78.81 which appears to be managed by Cloudflare.com. As the website files are not hosted on our servers, we have no influence over the site’s content. If the complainant has not resolved their concerns with the administrator of the website in question, they may want to reach out directly to the hosting provider to see if they have any policies in place to address these concerns.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,John M[redacted]Office of the CEO – GoDaddy

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 15, 2016, our customer made several purchases of...

GoDaddy hosting products. The Hosting plan in question was purchased for a 6 month term and was purchased manually online with no assistance from our customer care team. Also on December 15, 2016, our customer contacted us to request a refund for one of the annual hosting plans. They received a full refund.On December 19, 2016, or customer contacted us to cancel the additional hosting products to which they received a full refund for the annual product, but was properly informed the hosting plan in question was purchased on a monthly basis and was no longer refund eligible.Our customer contacted us on December 20, 2016, and was again properly informed the hosting plan was not refund eligible. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Contrary to our customers understanding regarding our refund policy; publicly located at https://www.godaddy.com/help/refund-policy-8849, our customer did not purchase a hosting service. Our customer purchased a hosting product. There were no access issues with the GoDaddy Product that prevented our customer from accessing and utilizing it.GoDaddy has customer service agents available 24 hours a day, 7 days a week to assist our customers regarding their accounts. Our customer was granted a refund for all products that were refund eligible.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO – GoDaddy

Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On November 6, 2016, per our customer's account preferences, GoDaddy...

was instructed to not automatically renew a hosting plan and did not in a good faith effort to honor its agreements with our customer. GoDaddy sent multiple notices informing our customer the risk of cancellation without further action. Account management is a customer responsibility.Following expiration, GoDaddy provided 10 days of live site service without payment. GoDady then held the website in suspended status for another 10 days before content was deleted.  GoDaddy provided 20 total days of service without payment prior to cancellation.GoDaddy charges a $150 fee per website to restore data when a customer has not backed up their own content. Restore fees help offset expense incurred performing data recovery work. Customers are not obligated to pay this fee if they maintained independent backups; a responsibility agreed to upon hosting sites with GoDaddy. Restores are not a service GoDaddy normally offers and are not guaranteed.On December 19, 2016, our customer contacted GoDaddy and we reduced the restore fee to $79.00 as a goodwill gesture. We were only able to restore database content.Our customer then paid to enlist the services of our Expert Services team to migrate content from a different, existing hosting plan our customer has. This was completed December 20, 2016.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has reached out to our customer via phone to discuss their concerns. As a goodwill gesture, we have refunded the first restore attempt fee, in the amount of $79.99.Thank you again for the opportunity to address these concerns.Regards,Gary H[redacted]Office of the CEO - GoDaddy

Would like to be provided the transcripts showing when and how you reached out to me.  Also, I would like to see the records for GoDaddy Buy Agents reaching out to the domain owner.  Took me 5 minutes to contact the owner and figure out what was going on.  My email and phone records show the repeated attempts at reaching this department for an update.  Own up to your company's flaw in this department, reimburse the customer, and fix the issue.  Very simple solution to correct the issue. Business101  Is $70 really worth someone spreading GoDaddy bad business practices through a few 100K people online?  Just own up for crying out loud.

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https:[redacted]GoDaddy takes our customers' privacy very seriously.  Other than...

as described in our Privacy Policy, found at https:[redacted], GoDaddy does not provide information to others without our customers' express permission.   GoDaddy does not sell lists or aid in the creation of unwanted email or spam.Based on the information provided, our customer's contact information may have been gathered from the WHOIS information on their domain.Per our registrar agreement with the Internet Corporation for Assigned Names and Numbers (ICANN), the contact information listed for a domain must be made public in the WHOIS database. The WHOIS database is an Internet service to find information about a domain or IP address.  False information is a violation and may lead to the termination of a domain registration.  As part of the Domain Name Registration Agreement, located at [redacted], when our customers register a domain, they agree to display certain contact information in the WHOIS.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does offer private registration as an add-on service for select domain names via an affiliate company, Domains By Proxy.  Information on the benefits Private Registration provides, and adding the service to a domain may be viewed at the links below:[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

I was trying to consolidate two accounts into one. The current setup didn't allow for the renewal of my website. I was constantly given the run around about eliminating two step verification for the changes. It was well documented that I had access to these accounts and yet tech support was useless.

The domain expired and I lost the website. I paid for the accounts to become current, including an $85 "to push a button key". Then I find out that they deleted my web pages. I pursued a chat to correct this issue. I was informed that "it's gone, can't get it back". After complaining about all the $ I've spent on this, like magic, they inform me that it can be retrieve for $149 "to push a button". They're costing me $ in lost business.

Then I find out my email isn't receiving emails. Every time I try solving this problem, I'm on hold 20-50 min. then speak with a CS rep. Go through the problem. They inform me there is nothing wrong, so I need to speak with tech support. Since I run a biz, time to sit on the phone is a problem and sitting on hold for another 20-50 min. won't work.

It's Sunday and the wait is 20 min. to do the same thing all over again. I'm not optimistic. I would highly recommend that business owners stay away from GoDaddy.

When I purchased this service I received an email containing my receipt and in small print at the bottom was a link that said I agreed to the so called legal agreement. This agreement was not reviewed with me at all. I submitted my information in a timely matter and after checking back many times, no work was done at all on the website. What I ultimately got was one of their existing web store templates with some of my products added and some poorly formatted pictures slapped on top of it. I could have done a better job, using the same template and building it myself. It was in NO way a custom website. GoDaddy did NOT provide me with a complete website and I definitely didn't approve it. The majority of the work orders were not complete. They couldn't even get a picture right without it being cut off. I was told by a godaddy representative that when they present their design for you to review using a non searchable sub domain, that that is what they refer to as publishing the site...once that happens, they've got you and you cannot get a refund, whether it's done or not. 
I asked for a refund because after working with these people for 2 months, I still got no website and what they presented was definitely not worth $1874.  I also probably lost alot of Christmas business because I got NO website in time for the biggest shopping of the year. I was contacted by the writer of this response.  He offered me a $349 refund on the hosting charges for a website that would never published.  This was a hidden charge that I was unaware of. When I mentioned that I deserved this refund over and above the $1874 for the website, he said that I didn't.  I felt harassed and pressured to accept this offer because some money is better than none but was told by my credit card company NOT to accept it. They also asked that I no longer correspond with this individual.

Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 11, 2016 our customer purchased GoDaddy’s Web Store...

Design service for a one-year term with a customer care representatives via phone. This service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), utilizing GoDaddy’s Online Store. Customers must submit information including all images and text for the website to our Professional Web Design team before the site can be built.On December 13, 2016, after multiple interactions, GoDaddy’s Professional Web Design Team provided our customer with a complete website per their specifications. The website was published to a subdomain per their request. On December 27, 2016 our customer called to request a cancellation and refund of their Web Store Design service.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. On December 29, 2016 this office communicated directly with our customer and as an exception to our Refund Policy offered to refund the hosting portion of the Web Store Design service. Our customer has declined this offer and asked that we not communicate with them further.
Thank you again for the opportunity to address the concerns presented by our customer.
Best regards,John M[redacted]Office of the CEO- GoDaddy

Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On May 4, 2015 our customer began purchasing GoDaddy’s Email Essential...

plans through online transactions. These plans were purchased on both an annual and month to month basis. Our customer has continued to make these purchases. On December 19, 2016 our customer contacted GoDaddy’s customer care center and requested a review of their account. During this review our customer was advised that some of their email plans were not active. Our customer has now requested a refund of the unused plans.Resolution:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.  We encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewals.Per GoDaddy's Refund Policy, the transactions in question are beyond refund eligibility. Our customer may wish to review GoDaddy's Refund Policy, which can be viewed in the following link: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the concerns presented by our customer.Best regards,John M[redacted]Office of the CEO- GoDaddy

I have a printed receipt that I have paid through October 2014. However, GoDaddy insists that I update my file with a new credit card. AND that they have now cancelled my Web Site Address. I have twice phoned to offer them my printed receipt but they will not accept it. This is rediculout. AND THE PHONE NUMBER & FAX # you state here on the Revdex.com site IS Not functional.

[redacted], Sarasota, FL.

Thank you for the opportunity to address our customer’s additional concerns. GoDaddy does not have access to information such as a customer’s social security number, and has specific security policies in place.  GoDaddy’s agents are not able to access customer accounts without validation.  In this case, our customer was unable to validate the account in question on October 12, 2016, and stated they would follow the changeupdate.com update process to gain access to the account.  These steps were not followed. Our customer did not contact our support team again until November 27, 2016, at which time, they validated the account, and were informed the products were no longer refundable, as it had been in excess of 30 days since renewal.GoDaddy renewed the products in question in good faith, and attempted to proactively notify the customer prior to renewal.  While we make a best effort to partner in our customers' successes, our customers must also be responsible for their actions or lack thereof.  Account management, including renewal settings, are a customer responsibility.  Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy