GoDaddy.com

Dear Dispute Resolution Consultant,While we have not been able to locate a customer account based on the information provided by the complainant, we can state that due to changes made by [redacted], GoDaddy is no longer able to provide this service.  Resolution:If the...

complainant is a GoDaddy customer and they have paid for the custom [redacted] service, we are happy to refund them in full.  To do so, we need them to contact us directly at [email protected] and provide us with both their cr and receipt number for their purchase.  Note: for security purposes, the complainant should NOT email passwords or payment information such as credit card or checking account numbers.Thank you again for the opportunity to address and ultimately bring resolution to this matter.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260

I NEVER RECEIVED ANY SUCH REPLY AND TODAY (5/16/2016) WAS THE FIRST TIME I EVER SAW IT. Go Daddy claims that they have no responsibility in this matter yet each day that I had the issue I was forced to acknowledge a pop-up screen that required me to choose as to whether or not I wanted forwarding of my emails.  In other words whatever Go Daddy attempted to use with Microsoft Outlook did not work and forced me to seek help elsewhere.  The fact is Go Daddy does not have competent personnel to assist in this matter and I’m fairly certain that other people have had the same issue. I find it disgraceful that the Revdex.com would allow a vendor to do this to anyone with some form of compensation.  Despite the fact that I spent a full day of my time to resolve the matter all I asked for was what I had to pay in cash to resolve the issue, not my time.  Yet the Revdex.com sees fit to side with a vendor.  So Much for justice.  By the way I still do not have email forwarding from my website to my personal email.  Go Daddy has NEVER resolved the root cause of the problem. Kind Regards, [redacted]

Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.
On...

October 25, 2016, our customer purchased a domain backorder via online transaction.  Domain Backorders are a service that help customers attempt to acquire a currently registered domain name if or when it becomes available for registration. Placing a backorder is not a guarantee that the domain name will be acquired. If more than one backorder is purchased for a particular domain name, the backorder placed first becomes opening bid in a domain auction, and the other backorder holders are notified when the domain goes to auction.  Backorder holders and the general public have the opportunity to place a higher bid.
Similar to other online auction sites, customers may enter a maximum price they are willing to pay via a proxy bid, and these maximums can depend on the domain names in question and/or the customers bidding on them. GoDaddy domain auctions are only available for a specific period of time, which would have been available for review from within our customer’s account. 
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
The domain in question appears to have been acquired by another party via Wild West Domains, a reseller of GoDaddy’s services.  GoDaddy or Wild West Domains are not the registrants of this domain. Domain owners can list sites for resale for any price they deem fit, and GoDaddy has no control over this pricing.  Our customer may wish to contact the registrant directly in an attempt to negotiate a sale and can also contact our customer care to request a refund of their backorder if they do not wish to maintain it.
Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,
Mike L[redacted]Office of the CEO - GoDaddy

RE: Complaint ID # [redacted]Dear Resolution Consultant, A link to the standard or updated “What is Protected

Registration?”, “Cancelling Protected Registration”, and “Refund Policy” does

not address my complaint. It basically says, here is our process, take it or

leave it. We, the mighty Go Daddy, need not tell you anything about the problems

this customer had in trying to cancel the privacy policy. We, the mighty Go Daddy,

need not do anything to ensure this paying customer, that any private information

collected (license, passport, etc.) for the purpose of removing the privacy has

been properly and securely deleted. We need not admit that our customer support

failed to appropriately guide our paying customers on how to make the changes

needed to make on our online systems.  We, the mighty Go Daddy, need not admit that in spite of our policy, that

we required this client to send his private information via regular email. We,

GO DADDY need not bother recognizing that normal changes in business practices

may make it virtually impossible to remove the privacy policy due to our archaic

practices and lack of communication with clients.
The only information received by the Revdex.com agent and therefore

me, as the customer filing the complaint, is the link to their policies. Go

Daddy’s process, communications (both email and technical support are

disconnected from each other keeping the customer in the dark).  None of the problems I encountered and

reported have been addressed. There is no evidence that the complaint or

customer is incorrect, there is only links to the standard/updated policy.
I‘d rather leave this complaint open and unresolved for any

future victims to realize the kind of company they will be dealing with when

they pay for a service with Go Daddy.Thanks for your consideration,[redacted]

SCAM. First, all reps who helped me was rude and tried to hang up on me. Here is my problem, I made an order at midnight (Thursday, Dec 15). I wanted to cancel it but it was falling in weekend that was why I tried to cancel on following Monday but I was refused to get full refund even store credit. Also according to their refund policy, if the purchased hosting service is not performed then I'm eligible for a refund within 30 days of the date of the transaction. In that section, they didn't mention 30 days timeframe is exclusive for monthly or yearly products. Thus, I'm demanding the full refund.

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On...

April 25, 2016, our customer purchased GoDaddy’s Premium Online Store and did so for a 2-year term. On July 25, 2016, the customer reached out to GoDaddy’s support teams as they wanted to move to GoDaddy’s Managed WordPress platform instead. At that time, the remaining time the customer spent was added to their Managed WordPress Plan.On July 28, 2016, our customer reached out to GoDaddy support teams to move back to GoDaddy’s Online Store as they indicated they were not happy with WordPress. GoDaddy’s support teams assisted the customer with purchasing the Online Store and getting the remaining time from the Managed WordPress added to the Online Store plan.On November 16, 2016, our customer cancelled their Online Store plan. After cancelling the customer reached out to GoDaddy’s support teams to request a refund for the cancelled plan. Our customer was informed that they were past the 30 days since the package was purchased and it was no longer eligible for a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The Online Store plan our customer purchased was eligible for a refund if canceled within thirty days of purchase. Our customer was correctly advised they were no longer eligible for a refund.  Our Refund Policy can be viewed in the following link: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963
Additionally, the customer has since followed up with GoDaddy’s support teams to have their Online Store restored. At this time, the customer’s site is restored and is resolving.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,
Ken C[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The response that this person gave proves my complaint to be valid . The person claims that the system works because they sent the emails. I have customer I have known for 15 years and three have now said they never got the emails when you try to talk with god addy people they sit there giving robot responses to cover up the issues they have. Also the person responding to this is uneducated on their own product, the new version of go daddy's website version 7 fails to offer Photo gallery options. The Revdex.com needs to really review this company's rating the [redacted] is now involve because false advertisement is still a crime. After all godaddy felt a BS response was better then a supervisor with power to call a customer that has been with them for ten plus years. I my complaint is valid and will be resolved in the court system shortly. go daddy with also be receiving poor reviews and a new utube campaign will be started to make all aware of their substandard service.

Regards,

This was Godaddy I entered with, when I click Godaddy, it comes up Blue razor, upon reading, I understand they are a part of Godaddy, if you click the godaddy link on Revdex.com site, it takes me to Blue razor.
Please advise.

Thank you for the opportunity to address our customer’s additional concerns. GoDaddy stands by its previous response.  Pricing is subject to change at any time.  Our customer agreed to this as part of the terms of service acknowledged and agreed to upon doing business with GoDaddy.  Again, we honor valid promotional offers that our customers receive from GoDaddy, and they must be entered prior to completing a transaction.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards, Mike L[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer.
We stand by our previous response. Due to suspicious information used by our customer for the transaction, additional information was requested to confirm the transaction was valid. As the requested information was not provided in a timely manner, the product was removed from the associated account and the transaction was refunded in full to the original payment method utilized.
GoDaddy reserves the right to take action it deems necessary in its fraud prevention efforts as outlined in Section 10 of the Universal Terms of Service agreement that the complainant agreed to when making their purchase.
Once the necessary identification documents were provided, the account was unlocked. However, our Verification Office was not able to re-instate the original charge, previously refunded in full.  A charge was placed in the account's Shopping Cart for our customer to process. Once the charge is processed, the domain name registration can then be returned to the account.
Our customer has not taken the steps as outlined by our verification office so the domain name can be returned to the account. Additionally, it appears our customer wishes to take this outside of the Revdex.com’s purview by requesting the registered agent. If this is the case, Our customer can reach out to our office directly at [email protected] and reference this complaint to request the email for GoDaddy’s registered agent.
Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest regards,
[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Within days of filing my complaint with Revdex.com, GoDaddy.com LLC reversed their position and emailed me that a full refund for $809.83 has been issued and gave me a “refund receipt number”. Soon it will be 6 months, I’ve called nearly a half dozen times, yet I have not received my refund.  They say it can take a while, since they had originally sent it to an incorrect account, (but six months, ridiculous). Can you help me. Thank you.

[redacted] 

Regards,

Thank you for the opportunity to address our customer's additional concerns.We stand by our previous response.  Ultimately it is a customer’s responsibility to renew their products in a timely manner and maintain backups of their website. Contrary to our customer’s understanding we have confirmed that they were aware of the upcoming expiration of their hosting plan when they renewed it for an additional month on July 11, 2016, for the period ending August 2, 2016. Additionally, failed billing notifications were sent via email on August 19, 2016 and August 29, 2016. Our customer acknowledged their receipt during a call to our customer care center on November 11, 2016.   We also have no record for transactions dated July 21, 2016. We do have records for two transactions dated July 11, 2016 to which our customer may be referring. The first for $151.94 was for a separate hosting plan and has since been refunded. The second for $10.56 was for the one month renewal of the hosting plan in question. These transactions do not impact our response. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.After a careful review of the business's response, I see that they still evade dealing with, or even understanding, my serious concerns. This problem began this around the beginning of June of this year. On June 18, when I realized that GoDaddy was making the process difficult, I began to keep their correspondence. I also kept track of the statements made by them during numerous telephone calls in which I tried to get someone to sort out this problem. First, they asked for copies of the messages. When I sent those, they told me that the messages had to be sent in eml format. When I sent them in eml format, they told me that the message could not have the word "test" in it. When I was able to send a message in eml format without the word "test," they wrote to say that they no longer supported their own email service (please see attachment July31-2.pdf). Telephone conversations have generally proved frustrating. [redacted] clearly had no idea of what to do about this issue; several times, me on extended holds and then came back each time with a different story. [redacted] proved much more helpful; after talking with him, I felt sure the problem would be cleared up, but unfortunately GoDaddy dropped the ball again. After my conversation with Mr. [redacted], I received a message form "[redacted]" on the "Advanced Technical Support Team" indicating that the problem would be solved in a matter of hours (please see attachment Aug03.pdf).For several days, I thought that the problem had been taken care of, but then my wife tried to reply to an email I sent and she received the same old spam bounce back. In this case, I was able to immediately put the original message and the bounced back message into an eml format and send them to GoDaddy. Instead of looking into the problem, they came up with yet another excuse, telling me that the message had "expired" from their logs (please see attachment Aug24.pdf). Perhaps this was the so-called response to my Revdex.com complaint; I have received no other response from them. If this is the response to me complaint, it doesn't help much; they are claiming that the message I sent immediately after it bounced back is too old (has, in fact, "expired") and have also provided no way for me to respond to them.To go back to the concern that began this, recipients of my emails are getting their replies to me bounced back as suspected spam. If someone literate and reasonably concerned looked into this problem, they could probably clear it up in moments - far less time, I suspect, than they have already spent stalling me. After running a google search on GoDaddy bounce backs, I have found that the business has many customers confronting this problem so they must know what it is and how to deal with it. I hope that they stop sending formulaic responses to the Revdex.com and instead take care of us.Please keep in mind:1. Getting messages to send to GoDaddy was difficult as I had to go to friends, family members, and colleagues who had had their mail to me bounced back and get them to send me copies. This entailed a great deal of work.2. Clearly, there is some flaw in the GoDaddy spam detection process as the bounce backs come from people I know trying to respond to simple messages. Even as they cannot get through to me with messages that obviously have no spam content, I get out-and-out spam in my inbox every single day.Thank you for your consideration of my request to have these concerns dealt with properly.Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The purchase for the Quick Shopping Cart was refunded and credited to my GoDaddy.com Account and since has been used to re-purchase a new Quick Shopping Cart hosting account and to reinstall a new QSC account to remedy all errors with the prior Quick Shopping Cart installation. The business has performed this action and, I will consider this complaint resolved.

Thank you Revdex.com for your valued assistance with this matter, and thank you GoDaddy.com for being a standup company.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

As the last response from this company, they sweep it under the rug. Not one call from this company has been received to fix the product. It is classic they are offering refunds when they have cost my company thousands in lost sales. If the Revdex.com won't act on this I am sure the courts will. Godaddy use to be a great company now they are substandard and the reviews on the internet prove they have a major problem. To brush off a customer of 10 years plus shows it's time for the Revdex.com to act with a grade of F on this company until they fix the issues with their product and the lack of customer service.  

Regards,

I have received a message from Revdex.com wherein godaddy quoted that when I contacted them on july 8, they cancelled the check. But this is not true, they kept answering that check is on its way. please ask them about the call recording on july8, end of july , two calls which I made in beginning of august, several calls which I made in mid of august and end of august, please listen to these calls.

They even disconnected my call two times and denied to help. As per the latest mail they denied any compensation, but I want to know how is this right ?

who will pay for my expenses? who will pay for the financial insecurity I faced and who will pay for mental harrassment? this is thoroghly unprofessional to deny the compensation for their mistakes and mistreating a customer and making him wait for 3 months for an amount, plus disconnecting calls on several occassions.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

I would highly recommend that GoDaddy print their "Store Credit" policy on their receipts versus burying it links that are difficult to find. In addition, I would recommend that they train their customer service/sales representatives to clearly state the policy especially when I customer specifically asks about cancellations and refunds. 

I do appreciate that they have refunded the payment and also appreciate that they have placed a call to me to ensure I am satisfied with the resolution. However, it would have been nice if I didn't have to report them to the better Revdex.com to get a response.

Regards,

This company did not make any good faith efforts at all. As indicated in my initial complaint, their Virtual Server immediately "failed" to even turn on during the initial setup phase. Their platform kept returning an error, and nobody was reachable by phone, email, or chat.  Therefore, I deleted the server thinking that I could simply rebuild another one (which is what most companies do nowadays) under the monthly plan I was billed for, but that was not the case. Instead of allowing me to build another server after their first one failed during initial setup, they told me I would have to pay them again to build another server. What a joke. That's like selling a brand-new car to someone, and it doesn't even start. There are laws against this kind of thing, it's called FRAUD. You cannot sell defective products to people, charge the for it, then make them pay again for the same product in hopes that it may actually work the next time. That's like rolling the dice and gambling, and I'm not in that kind of business and neither should GoDaddy. I would expect more from such a large company to take more care and effort into satisfying their customers rather than trying to scrape a few bucks here and there after selling defective services/products. I conducted a chargeback because they did not deliver on what was promised. You can't make someone agree to pay for something, then offer guarantees that it will work, then when it breaks, charge them for it and kick them to the curb. That's not how business works, and I'm surprised at this response trying to defend their actions. Unreal they would have such a deceptive policy and rip small businesses off over $41.

[redacted]###-###-####
Several factors made it virtually impossible to respond during the 7 day time frame Revdex.com imposed:
1. The GoDaddy response was sent to me on 9/13/2016. Because I am dyslexic, I did not come across it until a few days later. Also I am dependent on someone else's availability in order to respond; 
2. The complexity of this case took time to state clearly and pinpoint the GoDaddy actions from 2013 to May 2016 NOT RESPONDED TO by GoDaddy, and
3.  Doing all this within the word/character limitations Revdex.com imposed on my response was time-consuming and, as I came to find out, I could not do.
 
As an element of fairness, my complaint was filed on 8/22/2016 and the GoDaddy RESPONSE was received three weeks later while I was only allowed one week
 
I, therefore, request that I receive fair treatment and that my full response be allowed now with sufficient words to clearly contest the GoDaddy response and to suggest a resolution.  My response, worded as tersely as I can, is as follows:
The facts presented by GoDaddy are incomplete because they do not speak to the problem that originated in 2013..  
1.  In 2013, GoDaddy informed us that we lost [redacted].  That was our error. 
2.  In consultation with GoDaddy personnel, we created a separate, brand new domain, [redacted].com (Note the addition of the word ‘the’. 
3.  Over the next 2 ½ years we received few if any calls from our new domain name website hosted by GoDaddy..
4.  In 2016, we received invoices from GoDaddy even though, when we called GoDaddy on 3/1416, 4/11/16, 5/2/16 and three times on 6/7/16 GoDaddy verified that[redacted].com was paid in full.  We continued to inquire and finally learned that the invoices we had been receiving were for[redacted], the domain we lost in 2013.  Naturally, we chose not to pay for this domain.
5.  From April to June 2016 we were assured that [redacted].com was protected.  But later we learned that in June, 2016 the[redacted].com site was taken down by GoDaddy.  It wasn’t protected at all.  It must be noted that in 2013, with the assistance of GoDaddy personnel, when we created our new website by adding the word ‘the,’ GoDaddy erred by making the new domain, [redacted].com a subsidiary of[redacted].  It was supposed to have been a separate, independent website.  When we did not pay to host [redacted], GoDaddy took down our website, [redacted].com.  GoDaddy personnel never informed us that that would happen.  By the time we learned about the subsidiary problem, which was GoDaddy’s mistake, GoDaddy no longer parked our site and its contents, but completely deleted it and was totally unable to retrieve it.
6.  From 2013 to 2016 we lost all lost all the communications, inquiries and potential business we would have received during those 2 ½ years and COMPLETELY LOST THE WEBSITE when it was taken down by GoDaddy.  
7.  We wish to acknowledge the goodwill gesture made by GoDaddy to refund two years of hosting as an In-store credit and a free year of Get Found product.  The problem is we can’t be found; GoDaddy deleted our website that we took many months to build.   
To resolve the problem we ask that GoDaddy assist us in building a new website on a user-friendly format  and to host that site free for two years and to enhance it being found with GetFound, also for two years.   In spite of our having lost business for 2 ½ years, we believe that these steps would completely satisfy our complaint.

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at[redacted] On April 13, 2015...

our customer purchased a domain and a Website Builder plan, each for a one-year term. Website Builder is a proprietary, do-it-yourself, template based product to construct a website. Contrary to our customer’s understanding, they did not pay GoDaddy to build a website for them. We do offer a Website Design Service in which our team will create a website but our customer did not to purchase this service.  On April 13, 2016 our customer’s products expired. Per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and attempted to do so in a good faith effort to honor its agreements with the customer however, the customer's financial institution declined payment. GoDaddy subsequently sent an email notice to the customer to inform them the items were at risk of being can canceled unless additional action was taken. Account management is a customer responsibility.  On April 13, 2016 our customer contact GoDaddy’s care team and was unable to provide the Call-in PIN in which they had created for the GoDaddy account. Our customer then declined further assistance and indicated they would submit a complaint to the Revdex.com.  RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The services our customer purchased functioned as intended.  As such, GoDaddy is unable to provide the desired settlement. Our customer may locate the PIN using the instructions at [redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Greg H

[redacted]Office of the CEO - GoDaddy