GoDaddy.com

Thank you for the opportunity to address the complainant's concerns.
The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant. Based on the information provided, GoDaddy has no record of an account matching the...

complainant’s information. As such, we have no record of a call or chat with our Customer Care Center from the complainant.GoDaddy provides promotional offers to our customers towards the purchase of new products and the renewals of existing ones. These offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. 
RESOLUTION:
GoDaddy will honor any valid promotional offers that customers receive from us. The offer must be entered prior to completing the transaction. Additionally, GoDaddy has no control over any third party websites offering discount codes that may have already expired. If a valid offer is utilized, our cart will adjust the price accordingly.
If the complainant is seeing the offer on our site and can take a screenshot the page in question our support teams can review the offer in more details and ensure if the code is valid or just a cached page. If it’s valid, our support teams can assist the complainant with making their purchase to ensure they can take advantage of the offer.
If the complainant has additional questions pertaining to promotional code limitations, they may reach out to our customer care centers 24/7 at 480-505-8877.
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
Ken C[redacted]Office of the CEO – GoDaddy

Thank you for the opportunity to address our customer’s additional concerns. As previously stated, account management is a customer responsibility. If our customer had relinquished control of the associated account to another party, they are responsible for ensuring all appropriate information was updated within the account, including contact and payment method information. If our customer changed their email address, we simply have no way of knowing what their new one is unless they update their account.GoDaddy also participates in card updater services supported by our customer’s credit card provider which may automatically update expired payment methods without our customer taking any action. These practices are discussed within the Universal Terms of Service Agreement our customer acknowledged and accepted upon conducting business with GoDaddy.Our customer was properly informed the refunds requested are beyond eligibility. Our customer’s domain name and associated website remain active; their automatic renewal preference is disabled, instructing GoDaddy not to renew the services upon their respective expiration dates. Should our customer wish to cancel the services, they may find the instructions located in the article referenced below helpful.Cancel a product –[redacted]Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Godaddy's detailed response with an education course is annoying beyond words!  Forwarding links to 'read about their policies', has no bearing to the problem at hand... all policies are out the window, when a purchased product was never installed by customer support to being with!  To cover this mistake, they have NOT gone out of their boundaries to deliver a 'good deed' as deemed.  I appreciate the Revdex.com for their immediate action to retrieve my refund... thank-you.

Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On June 9, 2016, our customer purchased an Office 365 email plan for...

one year via online order, without the assistance of support staff. GoDaddy has no record of contact with our customer on or around the date of this order.On November 28, 2016, our customer canceled their Office 365 plan and contacted GoDaddy to request a prorated refund. They were correctly advised, per our Refund policy, that the Office 365 plan was no longer eligible for a refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.GoDaddy will not be issuing a refund in this case as we are well past the time in which the service was eligible for a refund.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy

Thank you for the response. I had already stated that "I understand your terms and conditions will state that renewal pricing is different" and that I was ok with it. So copying and pasting your standard template reply just to satisfy Revdex.com guidelines is pretty lame customer service. Perhaps you get so many Revdex.com complaints that you can't answer them personally.I'm happy with the price of the renewal - my primary dispute is that it's not fair or concise to display "promotional" or "new product" prices to customers who LOG IN TO THEIR ACCOUNT and then click RENEW. Seems reasonable to me.Note to Revdex.com - if you really want to provide a great service, perhaps you should consider requiring businesses to give individual responses rather than copy/paste templates.

Regards,[redacted]

Thank you for the opportunity to address our customer’s additional concerns.

GoDaddy maintains no control or influence over the fees charged to our customer by [redacted]. We encourage our customer to review the Auctions Membership Agreement they accepted, located at https://www.godaddy.com/legal-agreements.aspx.GoDaddy has refunded the fee our customer paid to transfer the domain.Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy

Yes,I Agreed To There Terms But Those Terms Did Not Say Anything About There Company False Advertising And Bad Quality Work And Service .The Only Reason The Site Was Published Because I Got Tired Of There Customer Service People Acting Like They Didn't Fully Understand What I Wanted Done To The Site .Now If I Have To Take This To Court I Will, Because They Did Not Provide A Quality Standard E Commerce Site There Design Is Below Average .Now If They Go Back And Listen To Those Phone Call's They Will Get A Full Understanding Of Why I Don't Want To Continue My Business With Them .At This Point Even If They Were Able To Provide A Website Up To My Standards I Would Not Except It And I Will Encourage Everyone Else Not To Do Business With Them Because I Let Them know That It Would Be A Big Project From The Beginning And Offered To Pay More If Needed To Be But They Didn't Really Get It ,And Maybe I Wasn't Communicating My Vision Good Enough ,But I Think Drawing The Layout Out It Good Enough .So If They Cant Work Out Some Type Of Refund I Will Take Legal Action Because This Is Just ridiculous.The Revdex.com In The Future Will Probably See Alot Of Complaints Like This From Godaddy.com Customers .
 
[redacted] 
CEO

Its Not, Business As Usual.

Dear Sir or Madam,
This is my response to your response to my complaint to Revdex.com about my GoDaddy account being automatically renewed at full price for two years.  My major complaints were not that your system renewed my account, but how the account was renewed and that your refund policy was not stated in your system generated renewal email.  Let me repeat my points:
1) Not anywhere in the renewal notice that I have only 30 days to cancel or change the plan
2) Not anywhere in the renewal notice that the auto-renewal will renew my account for two years of service.  By contrast, by logging onto my account, if I choose to renew my service, I have the option to choose 1 month, 1 year or 2 two years.
BTW, your referred me to your company refund policy page: https://www.godaddy.com/help/refund-policy-19963, unfortunately, the page does not exist as shown in the attachment.
I am disappointed that as a public company, GoDaddy completely forgoes customer's interest, for example, by maximizing the auto renewal to 2 years with full and inflated monthly charges.

Hi Marie, I added the below  to the document I received from Revdex.com but I dont think that you received it.  to Revdex.com because I m not sure how to proceed in your letter of Aug 20th and I clicked the "I do NOt agree" w Go Daddy's dishonest response. I have responded here in Blue the reasons and the evidence that I have why I am Not agreeing. "The complainant contacted GoDaddy’s Customer Care Center on January 19, 20 and 24 of 2015, to request instructions to configure an email address within their cPanel Hosting plan. GoDaddy will provide instructions with the setup of email plans; however, GoDaddy will not setup an email account in a customer’s behalf.  The complainant was provided instructions to complete the task they desired but did not execute the instructions provided. " FACTS;  As previously explained GD did NOT at any given time that the email had to be CONFIGURED.  I phoned repeatedly due to the fact that I could not get into my email due to problems with the passwords.  I always record my passwords. However, there was a serious problem with it and I must have called at least 10 times.  I asked for the Supervisor and he himself changed something that was created at the time of receiving the email.  He changed it from C CUBE TO CPANEL OR VICEVERSE.  NO ONE absolutely NO ONE told me of a ‘CONFIGURATION”   This I did Not know untll one of the CEO office told the [redacted] of AZ  that the email needed to be configured.   My son phoned  GD from Toronto Ont. and specifically he asked about this Configuration.   No one in GD had idea what this Configuration was all about. He recorded the conversation. I proceeded to call GD once again, and this time I recorded the conversation, and have it ready for evidence.  Once again, no one was aware that I needed to Configurate the email. I was told that I needed to create it, but Not to configure.  It was then, when I had Mr [redacted], Word press Specialist looking into it.  Once he investigated the site he discovered that in fact it needed to be configure.  He sent me to the Computer Simply store to do this because he is Not a [redacted] person.  It took the store a fair amount of time trying to get the help needed from GD.  GD was NOT cooperating and it took  a lot of EFFORT from part of the [redacted] store to obtain the info needed to configure the email. I have evidence via recording that when calling Go Daddy – GD was NOT even aware that the email needed configuration.  I was NEVER told not at the beginning when I purchased the Deluxe not when I phoned numerous times to find out the reason why my password failed approximately 10 or 15 times.  GD supposedly record all conversations. The facts should be with them.  [redacted]Canada

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.From the overview of GoDaddy's 'Domain Services', it states:"DOMAIN TRANSFERS   Transfer your domains to GoDaddy - it's fast, automated and risk free!  You keep all the time remaining on your registration and get a 1-year extension at no extra charge."  This information is plainly stated regarding the terms of service before signing-up.  It only makes sense to know what the terms of service are before embarking on anything like purchasing web hosting - or purchasing anything at all over the internet.  That's why terms are stated immediately and up front - and in plain english.  I am referring, of course, to:  "a 1-year extension at no extra charge"Again, this is information that is known to the customer before being introduced to such docs as "GoDaddy Universal Terms of Service Agreement" or "GoDaddy Domain Name Registration Agreement" (which only appear during the sign-up process).  However, any such docs are not needed in this case because the information of interest is plainly given in the Product and Services Overview (before signing-up).  Revdex.com:The following is information in addition to a response I made on 3/31/15 ("I do not accept the response made by the business ..").   (I did not see a link to add information directly to the web site):  More information regarding the Product Overview for GoDaddy's services (see attachment):"Transfer Your Domain  From only $7.99 and Free 1-yr extension" This says you are entitled to a free one-year extension.  The clause, "From only $7.99 .." is not exactly clear.  Most web hosts do not charge anything for domains (new or transfers).  I recall I stated that I am a current domain-owner and that I will purchasing web hosting and not 'parking' a domain.  If one is not purchasing web hosting, there could be a charge for 'parking' a domain and this could account for $7.99.  However, whichever terms the customer is dealing with, it appears the second year should not incur a charge.  [redacted](Consumer)

I have reviewed the response made by the business in reference to complaint ID [redacted] and I also had several phone calls from [redacted]. They acknowledge and apologize, so I am good. Even if they do notget the files back I see a good faith that he is trying. I just wished that issue would nbot come to Revdex.com because it could be easily solved by customer service department. Thanks to Revdex.com and [redacted] from Go Daddy. I am in a good shape!

Regards,

I have reviewed the response made by Godaddy's representative in reference to complaint ID [redacted]. The company's version of events does not accurately represent the situation and in some ways has nothing to do with the core of my complaint. However, I will confirm they refunded one year's hosting fee. You may close the Revdex.com complaint. However, I do not consider the matter resolved, as I am still exploring legal avenues outside of the Revdex.com's purview. Thank you for your efforts on my behalf.Sincerely,

Hi,I have reviewed the response from GoDaddy, and do not accept the response.  Among the things that were not addressed were how a customer is supposed to measure the "inode limit," in addition to an "inode limit" not being mentioned anywhere upon point-of-sale (including the "agreements" linked to by GoDaddy in the last response, which did not include an "inode limit" when I read them upon ordering the service).  The agreement I signed up under including web support, which GoDaddy pulled without informing myself (the customer) in the midst of my agreement, which should, ethically, be enough to null the service agreement and justify a full refund.GoDaddy defined the inode limit as a way to restrict the "number" of files allowed, but then mentioned that there was a single undeliverable e-mail that was causing a bulk of my inode usage, which does not match up with GoDaddy's definition of what an inode limit is.  GoDaddy then mentioned that they made several changes to allow me to continue using my hosting account, including deleting the aforementioned "undeliverable e-mail" which was causing a "bounceback," however, my current inode limit is 220,000/250,000, and has been that way since I filed the Revdex.com complaint.  That number drastically fluctuates towards the 250,000 limit whenever I work on the site, rendering the service unusable, and appears to have nothing to do with "number of files," as GoDaddy mentioned.For the record, I do not believe that the "undeliverable e-mail" ever existed (GoDaddy did not provide any details regarding said e-mail).  Most of my e-mails I have set up are forwarders that only accept inbound e-mails, with only two mailboxes—neither of which I really use to send outbound e-mails).  Regardless, I'm not sure how my "e-mail" accounts relates to the inode limit of my "hosting" account.  On GoDaddy's website, they're two separate accounts.Thank you,[redacted]

Thank you for the opportunity to address our customer’s additional concerns. As previously stated, GoDaddy had an unexpected technical issue which allowed our customer to complete domain name renewal transactions at an incorrect price. The renewals failed and the transactions were refunded in full.  Due to our customer being affected by the technical issue; since resolved, GoDaddy provided our customer a 1-year domain renewal at no cost, in the amount of $249.99 as a gesture of goodwill.  On October 24, 2016, our customer transferred the domain in question to another provider. GoDaddy is unable to provide any further gestures regarding this matter.     We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

GoDaddy has repeatedly tried to charge my credit card--even after my complaint to the Revdex.com was made.
As I noted in my complaint to the Revdex.com, I had canceled my services with GoDaddy. Unfortunately GoDaddy refuses to accept that I no longer want this service, and continues to try to charge my credit card.
Further, GoDaddy has continued to make phone calls to me since my complaint was filed.
 
I have warned GoDaddy personnel that they must STOP calling me; otherwise I will file an additional complaint against GoDaddy with the Federal Trade Commission.

Thank you for the opportunity to address our customer’s additional concerns. Contrary to our customer’s understanding, GoDaddy has provided multiple gestures of goodwill.  On May 4, 2016, to resolve Revdex.com Complaint [redacted], our customer was provided 1-month of hosting services.  Furthermore, on July 18, 2016 our customer was provided a hosting plan upgrade and 1-month renewal at no cost after stating they did not have a pleasant interaction with our support team.   GoDaddy has provided our customer $54.71 CAD in goodwill gestures. GoDaddy will not continue to provide further services at no cost. Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.
The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Website Builder Service Agreement
The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx
On February 28 2013, the complainant purchased GoDaddy’s Website Builder for a two-year term, via an online transaction. This was for the period ending February 28, 2015.
On February 28 2015, per the complainant's account preferences, GoDaddy was instructed to automatically renew the Website Builder upon expiration and attempted to do so in a good faith effort to honor its agreements with the complainant.
GoDaddy sent renewal notices prior to the expiration date on February 17, 2015
This notice informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is ultimately a customer responsibility.
Per GoDaddy’s refund policy, any unused months of the complainant’s Website Builder product can be refunded to In-Store Credit, available for future purchases with GoDaddy.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
As a onetime exception to GoDaddy’s refund policy, if the complainant cancels their Website Builder and follows up with us at [email protected] we will refund the remaining amount of time of the Website Builder renewal to the complainant’s original payment method, a total of $239.85 USD. Future refunds will be provided in accordance with GoDaddy’s refund policy.
EDUCATION:
The complainant may find the following information helpful for future reference.
Refund Policy: https://www.godaddy.com/help/refund-policy-8849
Managing Renewals for Products and Services:  https://www.godaddy.com/help/managing-renewals-for-products-and-services-725
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Kindest regards,
Ken C[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The multiple problems that occurred with my system were resolved with the supervisor only after GoDaddy was contacted by Revdex.com Arizona. However, I do want to note that during the original call, I was following the directions of the GoDaddy technician and the problems that occurred (hidden files, Firefox browser not working, etc.) were a direct result of the instructions given to me by the technician. This is obvious in the recording of the service call.

I am satisfied with GoDaddy for following up with me to fix the problems, but the only apology that I received was from the supervisor not responding to me within a timely manner after I responded to his email. There has never been an acknowledgement of the technician's wrong directions. This should be a top priority for GoDaddy's customer advocacy.

Regards,

Katina Washington

Back in Aug when I originally purchased the domains, I was under the assumption it was a trial at a discounted rate.  I did not check off anything giving GoDaddy permission to automatically charge my account to renew.  I read all attachments at that time and do recall much of your web site was confusing.  As for a reminder, yes I received one but, it DID NOT note my acct. would be automatically renewed.  It just noted that my time was running out if I wanted to renew, I didn't, so I ignored it.  I believe your company relies on customers like myself who are not computer savvy and  therefore, take advantage.   You are not a customer friendly company, your associates where not pleasant nor helpful when I called for help and after reading other complaints on the Revdex.com I'm not the only one.  Companies who do care about their customers would make exceptions when a customer like myself comes a long.  I obviously did not use the domain, couldn't even figure out how to and obviously missed something regarding auto pay, if I had seen that I would never have signed on.  Very disappointed in how I am being handled.

I don't agree with Godaddy explanation, because
1. [redacted] and Godaddy are partners, Escorw.com's transaction was initiated by Godaddy, if the transaction is complete, Godaddy will receive a commission.
2.The domain was listing on Godaddy, they have a responsibility to review the goods and sellers, to ensure the completion of the transaction.
So I think if buyer does not receive the goods, Godaddy and his partner [redacted] should not charge buyer any fees. 
 
Now I have not received the goods, [redacted] still charged me $346.10.
I think this is a huge unfair, Godaddy and [redacted] should negotiate a refund to me.