GoDaddy.com

Review: I have purchased approximately 10 domains from GoDaddy last year. I have done this for years and they always send an email to me to let me know they are expiring and I can also monitor in my account dashboard. Last month the registration was expiring - GoDaddy charged my card for 5 of them but the other 5 they did not renew and they simply removed them from my list of domains that are on my dashboard. I did an online chat with a representative who said she could see the problem and would have someone put the domains back into my account dashboard so I could access and renew. She never did this. I called again and spoke with someone who was very rude and told me I needed to pay $442 to renew only 5 domains which should be about $40 - since I am on their annual "domain discount" plan. These domains are valuable and I do not believe if they go to auction that I will be able to purchase. I already have marketing materials in development and I want my domains back.Desired Settlement: I want my domains back for the normal renewal price - and I want them accessed in my dashboard like the other domains are.

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found a[redacted]On March 3, 2016, several domains expired within our customer’s account. Per our customer’s account preferences, GoDaddy was instructed to automatically renew the domains utilizing their associated payment method and attempted to do so in a good faith effort to honor its agreements with our customer; their financial institution declined payment(s).While GoDaddy sent expiration notices via email to the customer before and after the expiration date, GoDaddy has no control over what happens to the notice after it leaves our system. If a customer changes their email address, we have no way of knowing the new one is unless they inform us by updating their account. Account management is a customer responsibility. On April 14, 2016 our customer contacted our Chat support team and was properly informed the domains may be recovered with applicable redemption fees from within the customer account. The customer stated they will recover the domains online and ended the interaction. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our office has been unsuccessful in connecting with our customer. As a one-time exception, our office will reduce the normal $80 redemption fee, allowing our customer to redeem each domain for $20 plus the cost of a one-year registration renewal. Our customer must contact our office directly while the domains are still in an eligible status to reasonably ensure the customer is able to recover the domains. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Review: Paid GO Daddy for a WEB site and got nothing, now a year has gone by and they are trying to charge me again and I contacted them tonight and they would not help me unless I had a pen number witch I never got from them, the are happy to take my money but never did a web site for me. my account # is [redacted] All I want is my $179.88 returned to me, they did nothing so I demand my money BACK !!!!!!!!Desired Settlement: Please send me a check for $179.88 and I am done,.

Thank you [redacted]

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at[redacted] On April 13, 2015 our customer purchased a domain and a Website Builder plan, each for a one-year term. Website Builder is a proprietary, do-it-yourself, template based product to construct a website. Contrary to our customer’s understanding, they did not pay GoDaddy to build a website for them. We do offer a Website Design Service in which our team will create a website but our customer did not to purchase this service. On April 13, 2016 our customer’s products expired. Per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and attempted to do so in a good faith effort to honor its agreements with the customer however, the customer's financial institution declined payment. GoDaddy subsequently sent an email notice to the customer to inform them the items were at risk of being can canceled unless additional action was taken. Account management is a customer responsibility. On April 13, 2016 our customer contact GoDaddy’s care team and was unable to provide the Call-in PIN in which they had created for the GoDaddy account. Our customer then declined further assistance and indicated they would submit a complaint to the Revdex.com. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The services our customer purchased functioned as intended. As such, GoDaddy is unable to provide the desired settlement. Our customer may locate the PIN using the instructions at [redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Greg H

[redacted]Office of the CEO - GoDaddy

Review: I renewed a domain name with this business on 3/8/16 for a total of $27.16.

I received a coupon code good for 30% off this on 2/10/16 (30% off renewals code gd6276a) however that coupon expired before I could use it. A chat online with GoDaddy Customer Service on 3/7 was started to ask them to reissue this code. I was told they could not because it came from corporate and there was "NO WAY POSSIBLE" to issue me a 30% off code.

This morning, 3/8, I received an email from GoDaddy stating "Check out now and save 25% off the items in your cart" and listing my domain renewal as the ONLY item in my cart. When I tried to use the code ([redacted]), it did not work. A chat with customer service resulted in me being told the code was "NOT GOOD FOR RENEWALS" - yet that was the ONLY item in my cart. This to me is a BAIT AND SWITCH campaign. Why would they send me such an email and even list the renewal items in my cart?

This is BAD business practice and bait & switch. The customer service absolutely refuses to work with me and basically says "too bad." I find this disgusting. Go Daddy knows they have a hold on the market and appears to just do whatever they want.Desired Settlement: A refund of $8.15 - the 30% from the original offer.

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx GoDaddy provides promotional offers to our customers in regards to the purchase of new products and the renewals of existing ones. These offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We will honor any valid promotional offers that our customers receive from GoDaddy. The offer must be entered prior to completing the transaction. Furthermore, GoDaddy has no control over any third party websites offering discount codes that may have already expired. If a valid offer is utilized, our cart will adjust the price accordingly.We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Consumer

Response:

The coupons in question came from GoDaddy directly. No third parties.The misleading email also came from GoDaddy - why send an email offering a discount on cart contents, along with a list of the contents, yet then claim the coupon is not good for those Contents.These are poor business practices at best, bait and switch, dishonest and misleading.

Business

Response:

Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy stands by its previous response. The offers GoDaddy provides contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. In this case, the mentioned offer our customer was attempting to utilize did not apply to the products in question.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Review: I have purchase a service in October of last year (SSL certification) and paid in full for the whole year. Somehow because they have offered me in a chat a longer period for the certification and I told them that I would decide if I wanted to prolong the time they have cancelled my certification.

My website had a deletion of it's configuration therefore it was not online, so I was not able to use the SSL for that period of time. Now that I needed it I called since my programmer was not finding it. They have cancelled it without my authorization and want me to pay in full for another year not considering that they have not provided me with the service of the whole year as agreed in the purchase.

Their proposal is for me to loose all the money I have given to them and purchase another one for the time I have already purchased and paid without any refund.

I was able to talk to Donald that gave me the same information. No amount of time or talk took us to any resolution of my money back or the service to be offer to me for the money paid.Desired Settlement: I would like a full refund since I did not receive the service and they refuse to give it to me.

Business

Response:

Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:[redacted] has not entered into any agreements with the complainant. It appears that this complaint was not intended for [redacted], and as such, the complainant may need to file a complaint with the appropriate company.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Ken C[redacted]Office of the CEO - [redacted]

Review: After buying a domain name and additional services for a year, I had my domain ownership ended and my services cut short. The original agreement was entered into on 4/16/2015. The domain name and services I purchased were ended on 3/8/2016.

I called godaddy to try and resolve this issue. I was told since the domain name I purchased was bought at auction, I would have to pay for all past due debts on the domain name that the previous owner incurred.

I was never given notice of this issue prior to purchase or at the time of purchase. I first learned of this issue, on 3/25/2016, when I called godaddy to ask why my domain ownership and services were cut short.

After being given the above reason, I informed godaddy that I was never given notice of having to make the previous owner's payment in arrears.

Furthermore, the emailed receipts I have of the order state I purchased the domain and a years worth of services beginning on 4/16/2015. Thus, my contract was supposed to be completed on 4/16/2016.

I was told if I wanted to continue owning the domain name and recieveing the services I originally purchased I would have to pay additional compensation.

In conclusion, the domain name and the services purchased were cut short, contrary to the previously agreed upon contract.Desired Settlement: I wish to either receive compensatory damages amounting to a monetary refund for not owning the domain and recieveing the services for the allotted time agreed upon in the original agreement, or to regain ownership of the domain and services agreed upon for the amount of time I am still owed (29 days of domain ownership and services).

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 16, 2015, our customer purchased a domain name via online transaction as part of an expired domain auction. During the typical domain expiration life-cycle, a domain that has expired and has not been renewed may be placed as part of an “Expired Domain Auction” on GoDaddy’s auction site. Domains purchased in an expired domain auction require the auction bid, plus cost of a one year domain registration renewal be paid after winning the auction. This renewal is for a one year term from the end of the domain name’s previous registration period, as outlined in the GoDaddy Auctions Membership Agreement our customer acknowledged and agreed to. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was provided with the 1 year registration term agreed to, and as such we are unable to honor their request for a refund or an extension of the domain’s registration at no charge.If our customer wishes to maintain this domain name’s registration, they will need to act in a timely manner, as the domain name in question has reached a redemption status. As a one-time exception and gesture of goodwill, GoDaddy is willing to waive the $80 redemption fee normally associated with a domain in this status. Our customer may contact our 24/7 Customer Consultation and Care team directly at ###-###-#### to take advantage of this offer.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Consumer

Response:

The agreement between GoDaddy and I was not carried out in good faith. Again, no notice was ever given before or at the time of purchase of having to pay for a prior domain owner's unpaid fee's. GoDaddy claims that they have given sufficient notice in their user agreement which consists of fine print and boilerplate clauses. An agreement condition such as the one at issue should be disclosed in a conspicuous manner in a way that it would be easily identifiable and understood by a layman. As stated before, all of the correspondence I receieved from GoDaddy regarding our agreement states nothibg pertaining to having to pay the previous domain owner's unpaid fees. By continuing this practice, GoDaddy will be free to continue to take advantage of consumers.

Business

Response:

Thank you for the opportunity to address the additional concerns presented by the complainant. Contrary to our customer's understanding they were not paying for unpaid fees incurred by the prior domain owner. The domain name in question originally expired on March 8, 2015. When our customer purchased the domain name through the Expired Domain Auction they acknowledged that the time being paid for started on the domains original expiration date, not the date the order was processed. As previously stated, the domain name in question has now expired and reached a redemption status. As a one-time exception and gesture of goodwill, GoDaddy is willing to waive the $80 redemption fee. Our customer may contact our 24/7 Customer Consultation and Care team directly at ###-###-#### to take advantage of this offer.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Review: I purchased bookkeeping from [redacted], before GoDaddy took it over. with the understanding when I had the original service I could cancel anytime and receive a prorated refund. It does not support my new bank and is therefore useless to me. After cancelling yesterday, I requested a prorated refund and was told I "should have thought of that before canceling." NOWHERE during the cancellation process was so much as a hint I might be refused a refund for the 10 months of unused time, nor can I find such a policy mentioned on the pages where one actually purchases the service. I now have no access to the (useless to me) service, my data was deleted during the cancellation according to the website, and I have no refund to boot. I want a refund for the remaining time.Desired Settlement: I would like I refund of $99.90, which is the prorated amount for unused, prepaid time.

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 26, 2014 our customer purchased GoDaddy's Online Bookkeeping service for a one-year term via online transaction. Online Bookkeeping is a product that imports and organizes customers’ business accounts together and generates income and expense reports. On January 26, 2015 and January 26, 2016 respectively, per our customer’s account preferences, GoDaddy was instructed to automatically renew the service for respective one-year terms did so in a good faith effort to honor its agreements with the customer.GoDaddy sent a notice prior to the expiration on January 16, 2016. This notice informed our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. On March 25, 2016, our customer cancelled the Online Bookkeeping, called GoDaddy’s customer care team to request a refund, and was informed the product was not refund-eligible.RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. As a goodwill gesture we have refunded the unused months ($99.90) as In-Store Credit available for future purchases with GoDaddy. Future refunds will be provided in accordance with GoDaddy’s refund policy.Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mandy O[redacted] Office of the CEO – GoDaddy

Consumer

Response:

Beyond the fact I was immediately locked out of my GoDaddy customer account when I canceled although I had NO failed login attempts (and thus can not access the store credit), I don't WANT store credit. To use store credit, I'd have to be willing to entrust the company with my domain name registrations, hosting or other services. I am not.I didn't pay in STORE CREDIT. I paid in CASH. A refund in CASH for the unused time is the only solution I find acceptable.

Business

Response:

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. The service renewal took place January 26, 2016. Our customer did not contact our support teams until March 25, 2016. GoDaddy is unable to refund the credit back to a credit card as the refund request is outside of our policy. The In-Store Credit was provided as a goodwill gesture. If the customer needs assistance accessing their GoDaddy account we have our 24/7 Customer Consultation and Care team available to assist by phone at 480-505-8877. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, Mandy O'Connor Office of the CEO - GoDaddy

Review: March 7th 2015 I purchased a domain and a website builder package that included the ability to password protect pages within my website restricting elements within my website to privileged users/staff only. The cost of this package was 144.12 for a 2 year contract including the domain.

Today I logged in to start setting up my business website only to discover logging in today that they had updated the design software and in so doing removed the password secure functionality in the web design application. I contacted support to address this issue and the general consensus while there are other packages that are in fact cheaper and and provide the features that had been part of the plan I had initially purchased. however the company representatives are not willing to provide me the service I paid for nor transition my account into one that provides the services I paid for.Desired Settlement: My desired outcome would be to have the plan I currently have transitioned into one that would support the features I need. I am completely capable of building a website that has the functionality that I need without the necessity of the builder. Otherwise I would like a refund for towards the cost of the website builder so I can go to a company that will provide me the service they will not.

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 7 2015, the customer purchased Website Builder for a two-year term with a assistance from a support agent. GoDaddy's Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On April 4 2016, the customer contacted GoDaddy regarding a feature to password protect pages in Website Builder. The feature the customer wished to use was part of a previous version of the product, not currently included in the latest version. During their discussion with support, the customer was provided additional website and hosting options that provide the requested password protection feature.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.It is possible that the feature our customer is requesting may be incorporated into the new version of Website Builder at a future date, however there is not currently a time frame for if/when this feature will be added. If our customer wishes to review other hosting options, they may continue to work with GoDaddy’s 24/7 customer care team at 480-505-8877 to go over these options. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy

Consumer

Response:

honestly I have attempted to work with the customer support and they are only willing to sell me services that provide the necessary elements that were included in the package I had purchased initially. I suggested migrating me into a different account and pro rating the amount left on the contract. they were unwilling to budge even though the other service packages are notably less expensive than the initial package I had purchased. I am completely upset that it seems natural to alter their services and expect that the paying customers are going to either accept it on faith that they may in future (as specified in their response)correct their error and in the mean time we the customer are forced to deal with being unable to do business with services that were initially purchased.

Business

Response:

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. From time to time a company must make the difficult decision to cease (End-of-life) providing a particular product or service. GoDaddy has chosen to cease this particular version (version 6) of Website Builder, and have customers upgrade to the newest version of Website Builder. With this upgrade some features that were previously included have not carried over.Contrary to our customer’s understanding, adding in features that do not currently exist in the newest version of Website Builder is a time-consuming process. Extensive development and quality testing is required when adding new features to ensure that they do not cause adverse effects to the builder or our customers’ websites.Our customer has been provided other hosting options by GoDaddy’s customer care team that will provide them the desired features. They may continue to work with our customer care team by calling 480-505-8877. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy

Review: I signed up a year ago on godaddy.com I shortly called and canceled this last year and was told it had been canceled and no further charges would happen. Well I've received 2 charges. One for $15 and one for 134 and some change. These charges are unauthorized and you were not authorized any longer to charge my credit card. This is theft and needs to be reconciled immediatelyDesired Settlement: Refund of all charges to credit card and any penalties assessed by my financial institution.

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: h[redacted] On February 1, 2015 our customer purchased a domain name registration, an email plan, and a Website Builder plan, each for a one-year term via online transaction. GoDaddy’s Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On February 2, 2016 and February 21, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew these services and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent multiple renewal notices prior to the renewal transactions. These notices informed our customer their products would be renewed in accordance with their account preferences unless additional action was taken. GoDaddy must rely upon its customers for information that we would otherwise be unaware of, use of a new email address. Account management is a customer responsibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On March 9, 2016 our customer connected with our billing team. The renewal preference was disabled on their existing products and received a full refund for the latest renewal transactions was submitted to the original payment method. Our customer may find the following article helpful if they wish to immediately cancel their services:Cancel Products in your GoDaddy Account-[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Review: 2-19 our website went down. Employee Jason told us that website was unrecoverable that our card did not process. We never recieved an email or phone call that there was an issue with our card and renewal and he said "we have over 1million clients, that's not our job and we don't give a [redacted] We called back three additional times and were told several things including the site had been returned to ICANN and had to go through atleast a month process before becoming public again; we could pay $75.00 for first option to buy our domain when it became public; we could pay $200.00 to purchase it today and restart it but then was told it wasn't possible because thier system wasn't working or whatever. Today (ONE BUSINESS DAY LATER) 2-22 we recieved an email that the domain had been removed from our account. When we go to our site it says "premium domain for sale. $495.00 plus $14.99 yearly" and is now registered to a Jason Dr[redacted] We are not getting straight answers from anyone at GoDaddy and now our domain is a "premium" domain for an exorbitant amount of money? Whatever is going on is very shady and has cost us a lot of money, time and business already. We want our domain back.Desired Settlement: We want our domain www.datethewedding.com returned to us at the regular price. We have been given the run around, lied to, and cost us a lot of money and down time. We want a resolution and we want our domain.

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 8, 2015 our customer registered the domain name in question for a one-year term via online transaction. This is for the period ending January 8, 2016. On January 9, 2016; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain and attempted to do so in a good faith effort to honor its agreements and the customer's financial institution declined payment(s). GoDaddy proactively sent multiple notices pre- and post-expiration to the customer. GoDaddy sent renewal notices prior to expiration on:• December 9, 2015• January 3, 2016 GoDaddy also sent notices after expiration on:• January 9, 2016• January 13, 2016• January 20, 2016 These notices informed the customer their expired domain was at risk of being canceled unless additional action was taken. Account management is a customer responsibility. After expiration, GoDaddy (at our own expense) provided a 42 day grace period for our customer to renew or redeem their domain. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The domain correctly followed the normal expiration life-cycle, was canceled due to non-payment, and has since been acquired by another party. That party has elected to list the domain for sale. GoDaddy is unable to return the domain name to our customer. They may wish to contact the current registrant directly and discuss any options for re-acquiring the domain name.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, John M[redacted]Office of the CEO - GoDaddy