Good Wok

I loved how personal and attentive the staff was during my visitThe store is beautiful, and everyone made my experience a great one! I hope to come back soon to get a wedding band for myselfTruly amazing!

Brilliant Earth delivers the goods I was referred by my friend John who bought an engagement ring from there and had great things to sayI visited the showroom in San Francisco and it was so much better than every other jeweler that I've seenBeautiful rings with great service and pricing was much better too Best of all, my fiance really loves her new engagement ring Thanks to the Brilliant Earth team for making this easy!

I love my Brilliant Earth ring! I had a very particular design in mind so was so excited to see the finished product which was even more beautiful than I could have imaginedI'm a little concerned that I can't stop staring at itIt got a lot of love on insta as wellEveryone we've worked with at Brilliant Earth has been super friendly and helpful and incredibly patient with my questions and instructionsI already have a design in mind for the wedding band so we'll be back for that soon!

The website was easy to navigate and I had all the information I needed to make my purchase on the product page and in the FAQsThe only thing I wasnt sure about was the delivery time so I had to call their *** number and the agent was very niceI made my purchase and received it within their advertised delaysThe quality and overall experience was very good

I purchased an engagement ring from this company and could not be more pleased with the end resultThe product I received is absolutely gorgeous and my fiancé fell in love with it immediatelyThe ability to easily make a custom piece of jewelry gives you comfort in knowing it will be the level of quality that you desire and the ethically sourced stones and recycled metals provide additional peace of mindFurthermore, my experience with customer support throughout the purchasing process has been stellar and it truly feels as though they treat you like their most valued customerI have been raving about this organization to friends and family since I made this purchase, and once they saw the final product they were as excited about it as I wasThank you for helping to keep this process as smooth and easy as possible!

I could not image a worse experience for my engagement ringI fell in love with the ring online, and told my then boyfriend about itI REALLY wish I would have just taken a photo of the ring for a local jeweler to make for meEven though I had my ring size measured, the salesman convinced my boyfriend to go for a larger size"It's easier to downsize the ring than upsize" is what he was toldBut what he didn't tell him is that I would have to ship my ring off for a month to get it resizeddays after I got the ring back, a band diamond FELL OUTAs upset as I was, I agreed to have it shipped off for another monthWhen I finally got it back--it looked offThe diamond they replaced was slightly smaller than the original and it made the band look unevenI took it to the showroom where the lady measured the diamonds and confirmed it was smallerShe advised we send the ring back yet again and request the ring be remadeShe warned that the company would probably deny our request and that we should threaten to return the ring in order to get it approvedAnd that's exactly what happenedThey didn't want to remake the ring and that's when we had the displeasure of dealing with *** *** in ChicagoShe wanted us to sign a non-disclosure agreement that basically said the ring would be re-made one last time, (at the company's quality discretion) and that we could not tell anyone about our experienceUp until that point, the quality had not been satisfactory so we did not agree to the termsWhy would we trust the company to do a good job when we no longer had any means to get them to help us? We really wanted a jeweler that we could develop a relationship with--one that would be proud of his work and make quality pieces, and this was just the oppositeAs much as I loved the ring, I couldn't help but notice the imperfections every time I looked at it We decided to request a refund and start overAs frustrating as the process had been up to that point, it got ten times worse*** *** was unable to send more than one e-mail a day, promised to follow up on certain days and then didn't, disappeared for awhile without any response due to an illness, and was just constantly delaying any progress to come to a resolution with the common reply being "policy" reasons"Policy" stated that we couldn't return the ring because it had been more than daysBut how can that be when they had the ring almost the whole time? Then we agreed to just get the main diamond sent back loose, and BE keep the bandThey sent another non-disclosure agreement that again said we can't share our story, we would get the diamond back, and the refund for the band--but not taxes and insurance paid on the bandWhen my fiancé asked why we wouldn't get the full refund, they again stated it was policy about the day limit"We can't give you the full money back, but we can give you earrings or a bracelet instead" was *** *** responseWhen we told them to forget the deal and just send us back the ring, they sent us an amended NDA and it included returning the taxes and insuranceWe were beyond done at the ** they were pulling with us at every attempt to rectify the situationCompanies involved with something as important as this piece of jewelry should not be able to get away with such terrible customer serviceWe ended up contacting the showroom and having them reach out to their San Francisco location to just send the ring backWe didn't even want to ask *** *** (the "top of the top" customer service expert) for fear of what "policy" restriction that would followI got the ring back in the mail yesterday, 9/6/We had been dealing with this since MayPLEASE PLEASE PLEASE learn from my mistake and take your hard-earned money to someone who actually cares about their customers and the quality rings they create

I received my ring and it was beautiful, but the customer service I have received since has been absolutely horrificIt was not clear in the materials enclosed with the ring that getting it sized at another professional jeweler would remove the warrantyI asked if we could purchase a warranty since we had to send the ring to them for me to get the wedding band, and was told there was no way, despite their ability to assess the ring being totally fineWorse, when we sent my engagement ring to them, they misplaced our consent form which we had enclosed with the ring and sent us one email asking about it, which we replied to immediately indicating they had itThey never replied, never contacted us againWe called them when they indicated to us the ring would be returned, because we still hadn't heard anythingThey hadn't even started the work, and as soon as we called they started it--this told us that they had the paperwork since they could start it immediately, they just hadn't because we had fallen through the gapAs a result, I didn't have my engagement ring at my bridal showerI spoke to a manager who only managed to get it to me a day before the delayed date we were told when we calledNo real apology, no attempt to make this horrible situation betterThey tried to claim that the original date, weeks later, that they gave us was an approximate date but they had already said that there was a delay, and you can't have it both waysMore, they returned my ring back still dirtyIt is their work, they made me live without it for a full month, and they didn't even clean the ring? The absolute disregard for customers who spend thousands of dollars on their product and the continuous "gotcha" customer service means that I will tell every single friend who is getting married to NEVER use this companyYou may get a beautiful ring, but you will get screwed constantly afterwardI will also be posting on every single place that I can about their terrible service

Brilliant Earth is definitely the place for someone serious about diamondsMy fiance and I were looking for the perfect stone for me, and after much research, we found BE We are a couple of hours away from their nearest showroom but we decided to make an appointment and visit them in person I’m so glad we did! We had a lot of specific preferences for the diamond we wanted and they were able to bring in options that fit perfectly but it took around 1-weeks Since no other jewelry store was able to show us any diamonds in person remotely close to our specifications, we were fine to wait
The jewelry specialist who hosted us (I think her name was Jasmine) was very knowledgeable and friendly She wasn’t pushing for a sale but the quality of the diamonds and the settings spoke for itself We were also able to look at some alternative stones to compare the differences in characteristics and confirmed that we were making the right choice I didn’t have a particular setting in mind before we visited but they also have a great selection for these and I found a great classic option that suits me perfectly This style also had a perfect matching wedding band and we were happy to order that at the same time so that we would have the matched set We felt really great getting a fantastic diamond (and setting and wedding band) at a great price, and I’ve been happily sending my friends to them

In August of my now husband purchased a diamond and ring setting from Brilliant EarthLess than a year later, and while on my honey moon, one prong broke off of my ring and two others were damaged and the diamond fell out never to be foundObviously upset, I called Brilliant Earth to let them know what happened and to my surprise they only asked if the ring was insured and when they found out it wasn’t said there was nothing they could doI insisted that there must have been a problem with the ring because I hadn’t even hit the ring and felt there was no reason for the damageThey told me to send the ring back in and they would look at itI was reluctant to send the ring back in because I was so off put by their lack of customer service but my husband and I decided it was the right thing to doUltimately it was notThey sent a confirmation that they received the ring but that was the only communication until we harassed them for an answerThey insisted the damage was my fault and offered to repair it AT FULL PRICEI refused to give the company anymore of my money and asked them to ship it back ASAP so I could start the process of finding a jeweler to fix the ring for me (once I bought a replacement diamond)I was told I would have the diamond by the end of the weekI did not get the ring back for over a month and only after more than a dozen callsI dragged my feet for a while before bringing the ring into a jeweler because the whole situation had left me with such a bad taste in my mouth but when I finally did the jeweler said the damage to the ring was Brilliant Earth’s faultThe basket on the ring was too small for the diamond and as a result when cutting the prongs to hold the diamond they cut them too deepThis mistake caused the loss of the diamond to be inevitable (according to the jeweler, certainly within 2-of the purchase, no matter what)I strongly recommend that no one purchases a ring from this company, their workmanship is shameful, and their customer service is even worse

Brilliant Earth is definitely the place for someone serious about diamondsMy fiance and I were looking for the perfect stone for me, and after much research, we found BE We are a couple of hours away from their nearest showroom but we decided to make an appointment and visit them in person I’m so glad we did! We had a lot of specific preferences for the diamond we wanted and they were able to bring in options that fit perfectly but it took around 1-weeks Since no other jewelry store was able to show us any diamonds in person remotely close to our specifications, we were fine to wait
The jewelry specialist who hosted us (I think her name was Jasmine) was very knowledgeable and friendly She wasn’t pushing for a sale but the quality of the diamonds and the settings spoke for itself We were also able to look at some alternative stones to compare the differences in characteristics and confirmed that we were making the right choice I didn’t have a particular setting in mind before we visited but they also have a great selection for these and I found a great classic option that suits me perfectly This style also had a perfect matching wedding band and we were happy to order that at the same time so that we would have the matched set We felt really great getting a fantastic diamond (and setting and wedding band) at a great price, and I’ve been happily sending my friends to them

I purchased a ring online, they took my money and I thought everything was goodI received a follow up email about additional info, I didnt want to give them additional infoAnd cause of the way they were handling it thought it best to cancel my orderThey said they would, yet I have not received an conformation email, nor a refundI have tried contacting by calling, and messaging that my order has been cancelledThe most I recieved is that they are canceling my order not that it has been cancelledIt appears to me they haven't canceled my order, and they still have my money

I purchased a ring online, they took my money and I thought everything was goodI received a follow up email about additional info, I didnt want to give them additional infoAnd cause of the way they were handling it thought it best to cancel my orderThey said they would, yet I have not received an conformation email, nor a refundI have tried contacting by calling, and messaging that my order has been cancelledThe most I recieved is that they are canceling my order not that it has been cancelledIt appears to me they haven't canceled my order, and they still have my money

We bought a ring from Brilliant Earth less than a year agoIt has broken twice in the last two months and the opinions of two of my local jewelers is that the cause was "manufacturer defect"I asked best suggestions for getting the ring permanently fixed and both jewelers recommended a new settingCalled Brilliant Earth and asked if they could help us pay the cost of the new setting and they said they could only fix the ring and not reset it, but only after assessing the ring and that required us sending it to California (we live in SC)We did not feel comfortable doing this because we knew from several jewelers that it needed a new setting and that it couldn't be fixedWhen we asked about a new setting, they told us that we could choose a new one from their website and they would reset it, but that it would cost us money to have this happenWe didn't trust Brilliant Earth to do this, so we opted to have our local jeweler reset the ring and asked if Brilliant Earth could refund us the cost of the original settingWe are still in the middle of a legal battle with them trying to get the cost of the ring refunded so we can afford to have the ring reset in a higher quality settingThis has been an awful experience and all the people we have communicated with EXCEPT Sharon have been AWFUL and so rude to usSharon has tried her best to help, but legal is clearly not understanding our position on the matterWe wish we would have saved ourselves the emotional and financial stress and never bought a ring from Brilliant EarthThey just stand by their "high quality" standard and they try to bully customers out of their bad reviews with scare tactics and legal letters

My fiance and I worked with a sales associate there to design my engagement ring togetherThey exceeded my expectations and the finished product was simply perfectionThe communication along the way was also greatThey thought there was going to be a slight delay in production and promptly called me to let me knowThe ring ended up coming on time after all and everything worked outA business that goes this far to satisfy their customers deserves recognition and this is why I am posting this here

Excellent all aroundThe customer service was friendly, helpful and promptly replied to my queriesI was surprised to find a company with such a commitment to ethical jewelry and sustainabilityMy partner said yes, and, she was extremely happy with her ring and Brilliant EarthI'm happy to recommend Brilliant Earth to friends and family

My wife and I had the best experience with Brilliant Earth We first purchased a platinum and diamond engagement ring a few years ago which my wife absolutely loves I thought the staff was engaging and helpful and made an intimidating subject approachable and easy It was an easy call for us where to shop once it was time to get wedding bandsThe service was once again impeccable and even though we cut it close to our wedding, the bands arrived exactly on time in a beautiful presentation boxI'm not really much of a jewelry guy myself but I like the weight of my platinum ring on my finger and the look of the patina after wearing it for a while We celebrated our anniversary and my wife has been wanting diamond earrings for a long time so I decided to surprise her with a gift from Brilliant EarthOnce again the staff was extremely helpful and provided a recommendation to complement the look of her engagement ring and wedding band and even match the diamond I chose for her engagement ring My wife loves them and her sister has commented several times how much she likes them as well so I'm guessing that Brilliant Earth will be earning her business soon too

We had an odd customer service experience When we visited the SF showroom, our sales person acted put out that we wanted to see more than one ring "You only said that you wanted to see the Feather ring." She was pretty huffy about having to call to inventory Not really proactive at all
We tried to get some questions answered by their chat representative, who was wholly unfamiliar with their products and the language used on their product pages
We finally ordered a ring with this company for ethical reasons only, and they sent us a ring that was set incorrectly and had a huge inclusion This was a lower quality than what was advertised on their website Because the ring is a non-standard cut, they keep saying that they can't give us an gemological ratings at all for the stone we will get They say we need to have the stone verified at our own expense
We have canceled our engagement photos and don't know if we will have a ring my our wedding They didn't give us a clear commitment on replacing our below-standards ring

We bought a ring from Brilliant Earth less than a year agoIt has broken twice in the last two months and the opinions of two of my local jewelers is that the cause was "manufacturer defect"I asked best suggestions for getting the ring permanently fixed and both jewelers recommended a new settingCalled Brilliant Earth and asked if they could help us pay the cost of the new setting and they said they could only fix the ring and not reset it, but only after assessing the ring and that required us sending it to California (we live in SC)We did not feel comfortable doing this because we knew from several jewelers that it needed a new setting and that it couldn't be fixedWhen we asked about a new setting, they told us that we could choose a new one from their website and they would reset it, but that it would cost us money to have this happenWe didn't trust Brilliant Earth to do this, so we opted to have our local jeweler reset the ring and asked if Brilliant Earth could refund us the cost of the original settingWe are still in the middle of a legal battle with them trying to get the cost of the ring refunded so we can afford to have the ring reset in a higher quality settingThis has been an awful experience and all the people we have communicated with EXCEPT Sharon have been AWFUL and so rude to usSharon has tried her best to help, but legal is clearly not understanding our position on the matterWe wish we would have saved ourselves the emotional and financial stress and never bought a ring from Brilliant EarthThey just stand by their "high quality" standard and they try to bully customers out of their bad reviews with scare tactics and legal letters

TL; DR
- Poorly made products; center stone has loosened 3x in months
- No integrity/fraudulent behavior: Wrote a negative review, was promised that they would remedy the situation if I took it down - once I removed it, they reneged their promise- Abysmal customer service; smug, aloof, incompetent, and unethical- Company does not stand behind products EVEN WITH their Protection Plan; If something goes really wrong, Good Luck!
Several weeks ago, I was contacted by BE because I wrote a negative, but truthful review about the poor craftsmanship of their products They asked me to remove the review in exchange for resolving my problemAs soon as I took down the review, they strung me along for weeks and eventually renegged everything that they had promised*** *from the Boston office has actually threatened not to fulfill their contractual obligations under the warranty if I re-post a negative reviewHere is my honest review of Brilliant Earth:
My husband was hesitant to purchase a ring from BE because there were a handful of negative reviews on *** questioning the craftsmanship of BE jewelryHowever, he was assured by the sales rep that he had nothing to worry about and that BE’s practice was to always allow customers to renew the warranty plan (which expires every years)I’ve worn my ring since June In the months that I’ve owned my ring, my solitaire diamond has become loose 3xI take very good care of my ring; I take it off whenever I exercise, sleep or showerI even followed their protocol and have the ring examined every months- but still, the ring continues to fall apartThe moment that I realize a stone is loose, I take it to BE for repairOnce it’s in their hands- it takes 3-weeks to get it backFor us, this happened twice during important moments of our engagement 1) Dress shopping and 2) Two weeks before my wedding (I got my ring back hours before I left for my wedding)This adds a lot of unnecessary stress to what is already a very stressful timeThe last time I took it in for repairs, I dropped it off in the SF officeAfter waiting weeks for my ring with no updates, I get an email with a tracking number and it shows that it was sent to an unauthorized out of state addressI sent an email marked URGENT, asking them to fix the situation so that my ring would not go an authorized address- no one respondedInstead, I spent hour on the phone with FedEx at midnight getting them to return the shipment to senderI never received a response acknowledging what had happened, let alone an apologyGiven my lackluster experience, I wrote a review on *** on 8/7/so that other people would realize how horrid it is to be stuck with a malfunctioning BE product and deal with their careless customer service teamI was soon approached by several employees from various offices around the country asking that I remove the review in exchange for promises to fix the situationI removed the review in reliance on a number of promises made by BE*** ** from the Denver office said that BE would at a minimum agree to renew the warranty plan in perpetuity*** *from the DC office made the same promise, and also offered the option of exchanging my ring for a new diamond and setting on favorable terms (apparently there are frequent issues with the Petite Prong Setting that no one disclosed when the ring was purchased)*** and I selected new stones, which she told me would be available for viewing at the SF office with *** ** I left work early to go to the appointment with Tim only to learn that the stones weren’t there and the entire meeting was a sham to get me to remove my reviewWhen I showed up, Tim told me that BE would not be making good on any of the promises it had madeNo one had the courtesy to tell me they would not honor their promise and they felt that it was completely acceptable to waste my timeA telephone call a week later with *** (Boston office) confirmed that BE was simply not going to do anything they had promisedThe best they could offer is to charge us $5,for an expensive stone upgrade that I didn’t even want*** also made clear that if I reposted a review BE would not renew the warranty plan as promised and would not even abide by the terms of the current warrantyIn short- stay as far away from this company as you canBE has zero integrity as a company and they do not stand behind their productsTheir customer services is inattentive, smug, aloof and incompetentLooking at other reviews, it seems that they have a pattern of bribing customers to remove negative reviewsDo yourself a favor and learn from my negative experience, this is not a company that you should buy a “lifelong” product fromIt’s truly disheartening to have a product as meaningful as an engagement ring tarnished by such a reckless company

I have worked with BE twice nowI purchased my (now) wife's engagement ring at the LA location and we also recently purchased our wedding bands at the San Diego store Every aspect of the experience has been positive for us - the live chats with reps I took while researching, the commission-free environment of the in-person appointment in LA, and the quality of the rings themselves My wife's sapphire and setting are very unique and she receives compliments on her ER constantly Prior to purchasing the ER, I compared BE to many of their competitors and feel that BE provided a very transparent, informative experience and a beautiful, well-crafted ringI've recommended to friends and family, some of whom have now become BE customersVery happy with my BE experience overall