Good Wok

I could not image a worse experience for my engagement ringI fell in love with the ring online, and told my then boyfriend about itI REALLY wish I would have just taken a photo of the ring for a local jeweler to make for meEven though I had my ring size measured, the salesman convinced my boyfriend to go for a larger size"It's easier to downsize the ring than upsize" is what he was toldBut what he didn't tell him is that I would have to ship my ring off for a month to get it resizeddays after I got the ring back, a band diamond FELL OUTAs upset as I was, I agreed to have it shipped off for another monthWhen I finally got it back--it looked offThe diamond they replaced was slightly smaller than the original and it made the band look unevenI took it to the showroom where the lady measured the diamonds and confirmed it was smallerShe advised we send the ring back yet again and request the ring be remadeShe warned that the company would probably deny our request and that we should threaten to return the ring in order to get it approvedAnd that's exactly what happenedThey didn't want to remake the ring and that's when we had the displeasure of dealing with *** *** in ChicagoShe wanted us to sign a non-disclosure agreement that basically said the ring would be re-made one last time, (at the company's quality discretion) and that we could not tell anyone about our experienceUp until that point, the quality had not been satisfactory so we did not agree to the termsWhy would we trust the company to do a good job when we no longer had any means to get them to help us? We really wanted a jeweler that we could develop a relationship with--one that would be proud of his work and make quality pieces, and this was just the oppositeAs much as I loved the ring, I couldn't help but notice the imperfections every time I looked at it We decided to request a refund and start overAs frustrating as the process had been up to that point, it got ten times worse*** *** was unable to send more than one e-mail a day, promised to follow up on certain days and then didn't, disappeared for awhile without any response due to an illness, and was just constantly delaying any progress to come to a resolution with the common reply being "policy" reasons"Policy" stated that we couldn't return the ring because it had been more than daysBut how can that be when they had the ring almost the whole time? Then we agreed to just get the main diamond sent back loose, and BE keep the bandThey sent another non-disclosure agreement that again said we can't share our story, we would get the diamond back, and the refund for the band--but not taxes and insurance paid on the bandWhen my fiancé asked why we wouldn't get the full refund, they again stated it was policy about the day limit"We can't give you the full money back, but we can give you earrings or a bracelet instead" was *** *** responseWhen we told them to forget the deal and just send us back the ring, they sent us an amended NDA and it included returning the taxes and insuranceWe were beyond done at the ** they were pulling with us at every attempt to rectify the situationCompanies involved with something as important as this piece of jewelry should not be able to get away with such terrible customer serviceWe ended up contacting the showroom and having them reach out to their San Francisco location to just send the ring backWe didn't even want to ask *** *** (the "top of the top" customer service expert) for fear of what "policy" restriction that would followI got the ring back in the mail yesterday, 9/6/We had been dealing with this since MayPLEASE PLEASE PLEASE learn from my mistake and take your hard-earned money to someone who actually cares about their customers and the quality rings they create

Review: I ordered food for delivery, used my check card, bank withdrew money ($29.11) paid the restaurant and the owner and his daughter came to my house 3 times telling me I owe them $29.11. They showed me the receipt that I signed from 11/**/15 at my home door on 1/*/16.

They told me they hAve been to my home 2 other times for this claim they made. I looked back on my bank records and the $29.11 was withdrawn and paid to them.

Should I make a police report as well? Any help you can provide is greatly appreciated. The owner and his daughter are forceful and intimidating and I feel threatened by them! The daughter said they have visited other consumers homes for this same reason.Desired Settlement: That the employee/owner not put a foot on my home property and knock on my door making false claims. That the public is aware of their poor , intimidating, tactics and that the public not be intimidated and pay them because they are afraid.

Consumer

Response:

My November statement proving 29.11 was taken out from my checking account.

Consumer

Response:

Yes I ordered two times but the date.they are talking about 11/**/15 shows that on 11/**/15 $29.11 was taken out for 11/**/15

Review: the delivery said 45 minutes it took 70 minutes and the food was cold.this is the second time. then they told us we did not pay but we did over the phone with the credit card. we called them 4 times and they keep on hanging up on us. they suck never again order from them.Desired Settlement: they suck so much never again order from them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...⇄ />
Consumer

Response:

At this time, I have not been contacted by Good Wok regarding complaint ID [redacted].Sincerely,[redacted]