Good Wok

I had a very pleasant experience with Brilliant EarthI had to make an exchange and they were so accommodating, prompt, and extremely helpful!

My wife and I had the best experience with Brilliant Earth We first purchased a platinum and diamond engagement ring a few years ago which my wife absolutely loves I thought the staff was engaging and helpful and made an intimidating subject approachable and easy It was an easy call for us where to shop once it was time to get wedding bandsThe service was once again impeccable and even though we cut it close to our wedding, the bands arrived exactly on time in a beautiful presentation boxI'm not really much of a jewelry guy myself but I like the weight of my platinum ring on my finger and the look of the patina after wearing it for a while We celebrated our anniversary and my wife has been wanting diamond earrings for a long time so I decided to surprise her with a gift from Brilliant EarthOnce again the staff was extremely helpful and provided a recommendation to complement the look of her engagement ring and wedding band and even match the diamond I chose for her engagement ring My wife loves them and her sister has commented several times how much she likes them as well so I'm guessing that Brilliant Earth will be earning her business soon too

Thrilled with the experience from start to finish! I have a gorgeous ring I will love forever thanks to *** ***, and the fabulous team at the DC Brilliant Earth locationMy fiance and I had considered dozens and dozens of settings, and by the time we came to Brilliant Earth, I was pretty sure I wanted to go non-traditional with a sapphire or other non-diamond stoneNot as common an option, so I didn't find a lot I liked in stores like *** or *** and had very bad experiences with pushy sales associates trying to get me to max out my budget and buy a huge stone I didn't wantMaking an appointment online was super easy, and then I got a follow up call to confirm and during that call they asked about particular stones or settings I was interested in seeing, which turned out to be really helpful when we got thereOur customer associate was a lovely lady named *** *** who made the whole experience really wonderful and memorable for both of usShe was extremely knowledgeable about stones and setting optionsWhen we first walked in, I was intimidated by the size of the display case, but she asked me lots of good questions, and helped us move quickly through the case so we weren't exhausted, but in a way that didn't make me feel rushed at allI really felt like I got her full attention and she was following along with everything I was saying about what I was looking for, providing information without trying to sway me towards anything specificI ended up falling in love with a setting called the *** I hadn't even really considered when I was looking online, but loved the minute I put in on in real lifeThen we talked stones, but I wasn't able to make a final decision until coming back two weeks later, and finally choosing a natural blue sapphireOne thing I loved, was that since sapphire is a popular alternative for diamonds, they actually had a *** with a sapphire setting right there that I could try on the first time we went, and I'll admit I loved it right then and there but it took me a few more weeks to make the final decisionAll in all, a fantastic experience, ended up purchasing the *** with a matching contour wedding band (they have so many good matching band options!)Thank you ***, and Brilliant Earth for helping me find a ring I will love forever! Will absolutely be recommending BE to friends and family!

Please see the email below that I wrote to the CEO *** Co-Founder of Brilliant Earth last Friday 8/18/The email tells the story of my issues with the company in extreme detailWe have yet to get a response, yet to get a completion date on the ring, *** have not gotten any word on a resolution or ***Thank youHello *** *** Eric, I am regretfully writing you today because my new fiancé *** I have unfortunately been put through the ringer by your companyWe started out knowing that we wanted to go with Brilliant Earth due to very obvious reasonsThe company has a great reputation, high end / quality products, an admirable mission, *** what we assumed would be unparalleled customer serviceSadly, what started as a wonderful experience turned into a joke of an engagement very quicklyEarlier this year we started off by visiting your Chicago showroom *** were met with the wonderful customer service *** professionalism that one would expect from Brilliant EarthThe staf

Originally, I was very skeptical towards buying a diamond ring onlineAlso, some of the negative reviews made me doubt from this companyHowever, my experience was more than satisfactoryAll of my experience was online or over the phoneTheir customer service was greatI followed up with them a couple weeks after ordering my original ringThey told me the stone I originally selected wasn't the best, but they recommended another oneThey sent the ring overnight and I was very happy with my purchaseMy now fiance loves the ringstars

I ordered a custom engagement ringIt arrived with a large crack in the largest diamondas did the replaced diamond they sent meI first reached out to Brilliant Earth in person at their LA branch in March of to see about ordering a custom designed engagement ringOn 7/27/15, I emailed their rep, *** ***, "I'd like to move forward with my ring design"We continued corresponding and on 8/17/I agreed to order a custom ringCredit records show I was charged $5,on 8/18/and I received a receipt by email on 8/20/to that effect (order #***)Over the next few months I struggled to get their designers to understand very clear diagrams, spending hours clarifying in emails how the designs were amateurish and incorrectFinally on 10/26/15, via email, I gave *** my approval on the third set of CAD designs they sent me, confirming that I wanted to begin casting/manufacturing the ring designOn 11/9/15, I received a shipment confirmation and FedEx

Bought an obscenely expensive engagement ring, for the quality that arrivedIt turns out their white gold is cut with SO much nickel, it flared up my nickel allergy to the point that it was unwearableI tried to send it back and have it reset in a material that wouldn't break me out in a rashThey told me they would upgrade it to platinum, but "conveniently" neglected to tell me that this would be an extra $until I had already sent the ring to themI posted a negative review of my experiences with the ring and their shoddy customer service, and was contacted by a higher upI will never forget the abusive tone she used with meHere's an inkling: "JUST TAKE IT DOWNNOW."
After months of trying to work on getting my engagement ring reset so that it would no longer physically harm me, it became apparent that the company would not work with me unless I signed an NDAThat's a non-disclosure agreement that included both never posting A WORD of my experience, positive or negative, and also never TELLING ANY FRIENDS OR FAMILYI had them return the ring on principleI'm getting it reset by a company I trustI've never had such a traumatic experience with a company, and for lord's sake, it was over my engagement ringFrom my experience, I can deduce three things about Brilliant Earth:
They have a terrible product
They know it
They continue to sell it and appear respectable by bullying customers who run into their batch inconsistency and terrible customer service into not discussing their experiencesIf you have been wronged by Brilliant Earth, as I was, please have the courage to do as I did and refuse to sign an NDAPlease discuss your experience with as many people as possible, in as many mediums as possibleDo not let this awful company continue to thrive off abusing their customersP.SBE employees - I have a screenshot of your NDA, unsigned, and have told everyone I know about this experiencePlease do not attempt to contact meI will never take this review down, no matter what crap you offer me in exchangeI have more respect for myself than you have for anyone

I have worked with BE twice nowI purchased my (now) wife's engagement ring at the LA location and we also recently purchased our wedding bands at the San Diego store Every aspect of the experience has been positive for us - the live chats with reps I took while researching, the commission-free environment of the in-person appointment in LA, and the quality of the rings themselves My wife's sapphire and setting are very unique and she receives compliments on her ER constantly Prior to purchasing the ER, I compared BE to many of their competitors and feel that BE provided a very transparent, informative experience and a beautiful, well-crafted ringI've recommended to friends and family, some of whom have now become BE customersVery happy with my BE experience overall

I loved how personal and attentive the staff was during my visitThe store is beautiful, and everyone made my experience a great one! I hope to come back soon to get a wedding band for myselfTruly amazing!

I tried to buy a ring from brilliant earth, and wated to use their wells fargo financing optionI was told they could not verify my identity due to a lack of "online pressence"; although wells fargo approved meBrilliant earth asked me to verify my identity (not wells fargo the creditor) through information on my significant others name, my mothers name, and other personal information that any retailer would reasonably ask a customerI refused to provide the information; so they cancelled my order So I bought a nearly identical ring for 1/3rd of the cost

We had an odd customer service experience When we visited the SF showroom, our sales person acted put out that we wanted to see more than one ring "You only said that you wanted to see the Feather ring." She was pretty huffy about having to call to inventory Not really proactive at all
We tried to get some questions answered by their chat representative, who was wholly unfamiliar with their products and the language used on their product pages
We finally ordered a ring with this company for ethical reasons only, and they sent us a ring that was set incorrectly and had a huge inclusion This was a lower quality than what was advertised on their website Because the ring is a non-standard cut, they keep saying that they can't give us an gemological ratings at all for the stone we will get They say we need to have the stone verified at our own expense
We have canceled our engagement photos and don't know if we will have a ring my our wedding They didn't give us a clear commitment on replacing our below-standards ring

I have just received my engagement ring from my boyfriend (now fiancé!!) and it is absolutely beautiful! I designed the ring on Brilliant Earths website and it is everything I had hoped for and more! Thank you again SO SO SO MUCH! *** from customer services was also extremely helpful!

The website was easy to navigate and I had all the information I needed to make my purchase on the product page and in the FAQsThe only thing I wasnt sure about was the delivery time so I had to call their *** number and the agent was very niceI made my purchase and received it within their advertised delaysThe quality and overall experience was very good

Originally, I was very skeptical towards buying a diamond ring onlineAlso, some of the negative reviews made me doubt from this companyHowever, my experience was more than satisfactoryAll of my experience was online or over the phoneTheir customer service was greatI followed up with them a couple weeks after ordering my original ringThey told me the stone I originally selected wasn't the best, but they recommended another oneThey sent the ring overnight and I was very happy with my purchaseMy now fiance loves the ringstars

I've purchased a few items from Brilliant Earth and have always had the best experienceThey have a great selection of beautiful, high quality itemsI've worked with *** in the past and he's incredibly knowledgeable and patient, answering all my questions and following up with detailed emails giving me plenty of time to make my final decisionOnce I've purchased, the communication continued to be efficient and both times I received my items ahead of scheduleHighly recommend placing your jewelry wishes in the hands of BE!

Please see the email below that I wrote to the CEO *** Co-Founder of Brilliant Earth last Friday 8/18/The email tells the story of my issues with the company in extreme detailWe have yet to get a response, yet to get a completion date on the ring, *** have not gotten any word on a resolution or ***Thank youHello *** *** Eric, I am regretfully writing you today because my new fiancé *** I have unfortunately been put through the ringer by your companyWe started out knowing that we wanted to go with Brilliant Earth due to very obvious reasonsThe company has a great reputation, high end / quality products, an admirable mission, *** what we assumed would be unparalleled customer serviceSadly, what started as a wonderful experience turned into a joke of an engagement very quicklyEarlier this year we started off by visiting your Chicago showroom *** were met with the wonderful customer service *** professionalism that one would expect from Brilliant EarthThe staf

I went to purchase a bracelet for Christmas at Brilliant Earth and I had the most exceptional service and had to come on here and write a reviewFrom the moment I walked into my appointment they made me feel valued and I could not be happier with my purchase and experience

I ordered a loose diamond and was charged in full yesterday, with a delivery date of 4/ Today I was informed by the SanFrancisco store that there would be a delay in shipping, because the diamond was being sent from another location to SanFrancisco for final inspectionI asked where it was being shipped from and the salesperson didn't knowI commented that Fedex ships overnight, so it's hard to believe there would be a significant delayThere was no logical explanation, and I've been told several times, that they own all of there diamonds, but they are at different sitesI cancelled my order, because I don't like the fact that neither the person I talked to in SanFrancisco, nor the original salesperson in Boston are able to give me a location of the diamond, for which I paid over $16kThere was lack of care or concern for my business, and no viable explanation for the delayMost businesses don't charge for an item until it is shipped to the customerI will await the refund, and follow up

We purchased my fiance’s engagement ring and wedding ring from Brilliant Earth and have been very happy with both rings A friend of my fiance’s recommended that we go with them after we looked at many other companies and weren’t happy with their offeringsWe were very impressed with the quality of the designs and my fiance’ was excited that she could make some changes to the style to suit her preferences Overall, the process was pretty painless and the rings actually cost less than I was budgeting The service was great and we got both orders on time I got the size wrong on the engagement ring but the resizing was pretty easy as well They provided a shipping label to ship the ring back to them for free and they even cover the insurance on it My fiancé has been wearing the engagement ring for about years now and even though she isn’t the most careful with it, the ring still looks great The wedding band is a perfect match to the engagement ring and we both think the rings look great together

TL; DR
- Poorly made products; center stone has loosened 3x in months
- No integrity/fraudulent behavior: Wrote a negative review, was promised that they would remedy the situation if I took it down - once I removed it, they reneged their promise- Abysmal customer service; smug, aloof, incompetent, and unethical- Company does not stand behind products EVEN WITH their Protection Plan; If something goes really wrong, Good Luck!
Several weeks ago, I was contacted by BE because I wrote a negative, but truthful review about the poor craftsmanship of their products They asked me to remove the review in exchange for resolving my problemAs soon as I took down the review, they strung me along for weeks and eventually renegged everything that they had promised*** *from the Boston office has actually threatened not to fulfill their contractual obligations under the warranty if I re-post a negative reviewHere is my honest review of Brilliant Earth:
My husband was hesitant to purchase a ring from BE because there were a handful of negative reviews on *** questioning the craftsmanship of BE jewelryHowever, he was assured by the sales rep that he had nothing to worry about and that BE’s practice was to always allow customers to renew the warranty plan (which expires every years)I’ve worn my ring since June In the months that I’ve owned my ring, my solitaire diamond has become loose 3xI take very good care of my ring; I take it off whenever I exercise, sleep or showerI even followed their protocol and have the ring examined every months- but still, the ring continues to fall apartThe moment that I realize a stone is loose, I take it to BE for repairOnce it’s in their hands- it takes 3-weeks to get it backFor us, this happened twice during important moments of our engagement 1) Dress shopping and 2) Two weeks before my wedding (I got my ring back hours before I left for my wedding)This adds a lot of unnecessary stress to what is already a very stressful timeThe last time I took it in for repairs, I dropped it off in the SF officeAfter waiting weeks for my ring with no updates, I get an email with a tracking number and it shows that it was sent to an unauthorized out of state addressI sent an email marked URGENT, asking them to fix the situation so that my ring would not go an authorized address- no one respondedInstead, I spent hour on the phone with FedEx at midnight getting them to return the shipment to senderI never received a response acknowledging what had happened, let alone an apologyGiven my lackluster experience, I wrote a review on *** on 8/7/so that other people would realize how horrid it is to be stuck with a malfunctioning BE product and deal with their careless customer service teamI was soon approached by several employees from various offices around the country asking that I remove the review in exchange for promises to fix the situationI removed the review in reliance on a number of promises made by BE*** ** from the Denver office said that BE would at a minimum agree to renew the warranty plan in perpetuity*** *from the DC office made the same promise, and also offered the option of exchanging my ring for a new diamond and setting on favorable terms (apparently there are frequent issues with the Petite Prong Setting that no one disclosed when the ring was purchased)*** and I selected new stones, which she told me would be available for viewing at the SF office with *** ** I left work early to go to the appointment with Tim only to learn that the stones weren’t there and the entire meeting was a sham to get me to remove my reviewWhen I showed up, Tim told me that BE would not be making good on any of the promises it had madeNo one had the courtesy to tell me they would not honor their promise and they felt that it was completely acceptable to waste my timeA telephone call a week later with *** (Boston office) confirmed that BE was simply not going to do anything they had promisedThe best they could offer is to charge us $5,for an expensive stone upgrade that I didn’t even want*** also made clear that if I reposted a review BE would not renew the warranty plan as promised and would not even abide by the terms of the current warrantyIn short- stay as far away from this company as you canBE has zero integrity as a company and they do not stand behind their productsTheir customer services is inattentive, smug, aloof and incompetentLooking at other reviews, it seems that they have a pattern of bribing customers to remove negative reviewsDo yourself a favor and learn from my negative experience, this is not a company that you should buy a “lifelong” product fromIt’s truly disheartening to have a product as meaningful as an engagement ring tarnished by such a reckless company