Goodson Realty & Associates, Inc.

Dear Mr***, We apologize for any confusion with your experience using our service. Our site and technology focuses on matching and connecting consumers with a small, optimized set of insurance carriers and agents out of hundreds in any given area where they are most likely to
find savings While some of those providers do enable us to present estimated rates on our website or integrate with us to provide them only one click or call away, the experience depends on where you are in the country and the accuracy of the information you provide on our site. In much of the US today, many of the best options available still require additional communication online and/or via telephone with the insurance provider themselves to procure an accurate quote. We strive to make that process easier by reducing duplicate form filling where possible and by explaining our process on our website via our FAQ page, the detailed disclaimer that was presented to you on the form page you submitted and the second paragraph of the Use of Information section of our Privacy Policy as well We appreciate your feedback and will use it to enhance the clarity of our service as we continuously work to improve our site. That said, your information has been removed from our systems as requested except as needed to include you in our global unsubscribe and do not call listsAny and all communications regarding your inquiry will end shortly Best Regards, EverQuote Compliance Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[The statement submitted by Everquote is false. Actually, I did try to remove their ads about me from the web, but they kept coming back. That is when I telephoned and emailed them to remove and stop publishing my personal information over the web. Of course they never responded. Now they are refusing to remove information about me from their access. Please see attachments.]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[I have received ZERO calls or emails from said businessIf they desire to contact me I can be reached via email at *** or via phone at ***They have my contact information as it was necessary as part of the original business transactionYou may provide the above information to them, so that they may attempt to contact me againI do ask that if they call and I cannot answer that a voicemail is left for me to call them back with a specific person's name and direct extensionIf upon actually speaking with the business and resolving any discrepancies I would be happy to close this dispute at that timeOtherwise if they continue to claim that they contact me, but cannot provide documented evidence that emails and phone messages were left then I refuse to close my claimThank you.]
Regards,
*** ***

Dear Ms***, The advertisement you are seeing from our company is in no way publicly
available or viewable by anybody but yourselfMany companies who advertise on the internet increasingly store and leverage information about their visitors in cookies securely placed within your browser on your computer to create a more personalized follow up experience You can quickly and easily clear our cookie from your browser, which will stop our personalized ads, by visiting the following link from that browser *** We will also remove your information from our systems going forward except as necessary for inclusion in our suppression/do not call lists and any legal compliance requirements Regards, The EverQuote Team

Dear Mr***,This is a follow up confirming that you contacted our team directly, in addition to this Revdex.com inquiry, and received responses to your concerns via direct email and phone conversation For the benefit of Revdex.com's tracking, we'd like to confirm that as far as we are aware, this matter has been addressed fully Thank you again for your feedback.Best Regards,The EverQuote Team

Dear Ms***, We apologize for any confusion with your experience using our service. Our site and technology focuses on matching and connecting consumers with a small, optimized set of insurance carriers and agents out of hundreds in any given area where they are most likely to find
savings While some of those providers do enable us to present estimated rates on our website or integrate with us to provide them only one click or call away, the experience depends on where you are in the country and the accuracy of the information you provide on our site. In much of the US today, many of the best options available still require additional communication online and/or via telephone with the insurance provider themselves to procure an accurate quote. We strive to make that process easier by reducing duplicate form filling where possible and by explaining our process on our website via our FAQ page, our detailed disclaimer on our form page and the second paragraph of the Use of Information section of our Privacy Policy as well We appreciate your feedback and will use it to enhance the clarity of our service as we continuously work to improve our site. That said, your information will be removed from our systems except as needed to include you in our global unsubscribe and do not call listsAny and all communications regarding your inquiry will end shortly Best Regards, EverQuote Compliance Team

Dear Mr***, We apologize for any confusion with your experience using our service. Our
site and technology focuses on matching and connecting consumers with a small, optimized set of insurance carriers and agents out of hundreds in any given area where they are most likely to find savings While some of those providers do enable us to present estimated rates on our website or integrate with us to provide them only one click or call away, the experience depends on where you are in the country and the accuracy of the information you provide on our site. In much of the US today, many of the best options available still require additional communication online and/or via telephone with the insurance provider themselves to procure an accurate quote, a process we are making ever easier by reducing duplicate form filling where possible and reducing the overall effort required to procure multiple, competitive quotes from an optimized set of providers in your area. We also strive to explain our process throughout our website via our FAQ page, an explanatory consent disclosure on our form submission page and various sections of our Privacy Policy as well We appreciate your feedback and will use it to enhance the clarity of our service as we continuously work to improve our site. That said, your information will be removed from our systems except as needed to include you in our global unsubscribe and do not call listsAny and all communications regarding your inquiry will end shortly Best Regards, The EverQuote Team

Dear Ms***,EverQuote does not use personally identifiable information in any of our advertisements. Details such as geo location (city and state for example) are publicly available data that is commonly used to personalize advertisements to all consumers in those general areas who may see our advertisements but is not derived from any information specifically acquired about you nor does our company employ such practices. Any website you may be visiting which is displaying our advertisements to you typically provides a means of requesting you no longer see our ads directly in the ad unit they have displayed to you on their site. Again we apologize for any confusion our ads may have caused you and we have added you to our email suppression and do not call lists such that you do not receive any communication from our company that we can control in the future.Best Regards,The EverQuote Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***..
I cannot accept the explanation Everquote has given. I have not reached out to them for any service, and please note, I have no interest in the service they claim to provide. I only reached out to known insurance providers that service Georgia (Atlanta metro area) consumers for quotes This does not include Everquote as (according to the Georgia Insurance Commission and the Georgia Department of Law Consumer Protection Unit) Everquote is not licensed to do business in any part of the State of Georgia. Somehow they obtained my personal information, spread it around the globe and is using it to market their deceitful and unethical business tactics. With this, they should have no information about me on file, not even for their so-called do not call or contact lists. To this day, I am seeing ads where they promote themselves a Temple Georgia business. As well, my information is still showing up in their ***, ***, ads on ***, and who knows what other advertisers. These companies are being deceived by them. *** professes not to spread one’s personal information. Again, I request EverQuote to remove any and all information about me from all parts of their business activities
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
his complaint has nothing to do with corresponding with meIt's about putting my info on a web site for anyone to open and readThere is a differenceTo correspond with me you send an email to my email addressSend a letter to my home addressCall me on my phone
Regards, *** ***
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
This response does not in any way respond to my complaint and offers no solution
Regards,
*** ***

Dear Mr***, The advertisement you are seeing from our company is in no way publicly available or
viewable by anybody but yourselfMany companies who advertise on the internet increasingly store and leverage information about their visitors in cookies securely placed within your browser on your computer to create a more personalized follow up experience You can quickly and easily clear our cookie from your browser, which will stop our personalized ads, by visiting the following link from that browser *** We will also remove your information from our systems going forward except as necessary for inclusion in our suppression/do not call lists and any legal compliance requirements Regards, The EverQuote Team

Dear Ms***, We apologize for any confusion with your experience using our service. Our
site and technology focuses on matching and connecting consumers with a small, optimized set of insurance carriers and agents out of hundreds in any given area where they are most likely to find savings While some of those providers do enable us to present estimated rates on our website or integrate with us to provide them only one click or call away, the experience depends on where you are in the country and the accuracy of the information you provide on our site. In much of the US today, many of the best options available still require additional communication online and/or via telephone with the insurance provider themselves to procure an accurate quote, a process we are making ever easier by reducing duplicate form filling where possible and reducing the overall effort required to procure multiple, competitive quotes from an optimized set of providers in your area. We also strive to explain our process throughout our website via our FAQ page, an explanatory consent disclosure on our form submission page and various sections of our Privacy Policy as well Upon submission of our form, you were presented with both an online set of carrier options as well as referred offline to a limited set of matched agents, typically 1-in your area, which is why you were contacted Your information was not distributed any further or for any other use or reason We appreciate your feedback and will use it to enhance the clarity of our service as we continuously work to improve our site. That said, your information will be removed from our systems except as needed to include you in our global unsubscribe and do not call listsAny and all communications regarding your inquiry will end shortly. Best Regards,The EverQuote Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.I asked that the business acknowledge that their other responses to complaints was a copy/paste response that blames the customer for their lack of understanding rather than simply admit that they are engaged in a practice of deceptionThey apparently do not even bother to read the complaints against them and merely copy and paste a response to every possible complaintIt is unfortunate that this company values people so little that they cannot even be bothered to read the complaints and respond with consideration and respect
Regards,
*** ***

Dear Ms***,We have received your complaint via multiple channels and sources and strived to explain that your claims are categorically and mistaken EverQuote does not procure personally identifiable consumer information from any outside parties or sources in the manner which you
claim and any information used to customize our advertisements (such as geographical location) are derived via publicly available means and only meant to personalize our advertisements and services If you have visited our website and provided us with any information in the past, non-personally identifiable items may be used to further personalize advertisements and offers presented to you but you can quickly and easily remove such customizations simply by visiting the following URL from any browser you have used to visit our website in the past.https://ads.everquote.com/opt-out/ As we have responded via other means as well, we have removed information you may have provided from our systems except as necessary for inclusion in our suppression/do not call lists and any legal compliance requirements. Regards,EverQuote Compliance

Dear Ms***,The email address provided in this complaint did not match the records in our database which you submitted when visiting our website. As a result, the automated system that manages these requests did not find your information and remove it after our original response. Since then, our team has manually identified your submissions and records using your other information and removed them as requested. Any subsequent visits to our website from your browser should no longer encounter our quote continuation experience. Banner ads containing non personally identifiable information, such as vehicle makes and models, may still appear as part of general ad campaigns to specific audiences. Clearing any cookies from your browser related to everquote.com and/or partner networks such as ***.com will prevent those ads from being presented to you as well. Generic mass advertisements for everquote.com may still appear in your browser like any other mass display advertisement as you browse the web and different sites typically provide in ad means of suppressing ads to give you control over which advertisements those sites present to you as well. Thank you for your patience and we hope this addresses your request fully.Best Regards,The EverQuote Team

Dear Mr***, We apologize for any confusion with your experience using our service. Our
site and technology focuses on matching and connecting consumers with a small, optimized set of insurance carriers and agents out of hundreds in any given area where they are most likely to find savings While some of those providers do enable us to present estimated rates on our website or integrate with us to provide them only one click or call away, the experience depends on where you are in the country and the accuracy of the information you provide on our site. In much of the US today, many of the best options available still require additional communication online and/or via telephone with the insurance provider themselves to procure an accurate quote, a process we are making ever easier by reducing duplicate form filling where possible and reducing the overall effort required to procure multiple, competitive quotes from an optimized set of providers in your area. We also strive to explain our process throughout our website via our FAQ page, an explanatory consent disclosure on our form submission page and various sections of our Privacy Policy as well We appreciate your feedback and will use it to enhance the clarity of our service as we continuously work to improve our site. That said, your information will be removed from our systems except as needed to include you in our global unsubscribe and do not call listsAny and all communications regarding your inquiry will end shortly Best Regards, The EverQuote Team

Dear Mr. [redacted],As a follow up to this inquiry, it is our understanding that our customer support team has successfully connected with you on this issue and is following up with you to address any questions and ensure this matter is concluded to your satisfaction.  If you should have any further concerns not addressed by that process, please let us know.Regards,The EverQuote Team

Dear Mr. [redacted],Thank you for your comments and sharing your concerns.  We apologize for any confusion with your experience using our service.  Our site and technology focuses on matching and connecting consumers with a small, optimized set of insurance carriers and agents out of hundreds...

in any given area where they are most likely to find savings.  While some of those providers do enable us to present estimated rates on our website or integrate with us to provide them only one click or call away, the experience depends on where you are in the country and the accuracy of the information you provide on our site.  In much of the US today, many of the best options available still require additional communication online and/or via telephone with the insurance provider themselves to procure an accurate quote, a process we are making ever easier by reducing duplicate form filling where possible and reducing the overall effort required to procure multiple, competitive quotes from an optimized set of providers in your area.  We also strive to explain our process throughout our website via our FAQ page, an explanatory consent disclosure on the form submission page and various sections of our Privacy Policy as well.  We appreciate your feedback and will use it to enhance the clarity of our service as we continuously work to improve our site.  More specifically with regards to your concerns regarding your personal data, please also note that your information will be removed from our systems except as needed to include you in our global unsubscribe and do not call lists. I can also confirm that none of your information was shared with any third-parties.  While our service does in part share information with insurance providers, we were unable to verify the accuracy of the information you provided and as such your data was not shared.  Best Regards,The EverQuote Team

Dear Mr. [redacted],User information is not posted nor made available in any way to the open internet.  Like many other websites, users to visit EverQuote are uniquely and securely cookied in a way that provides a more personalized experience on subsequent visits, including reducing the need to fill out information repetitively across visits.  This information is only available to the original user on their computer in the browser they visited from and no one else.  That said and as requested, our support team will process the request to remove your data from our databases except as required to comply with legal requirements and include you in our Do Not Call and email suppression lists going forward.Best Regards,The EverQuote Team