Grand Canyon University

Grand Canyon University (“GCU”) is in receipt of Ms. [redacted]’ complaint and we value the opportunity to respond.  The issue has been reviewed by the Regional director of operations, [redacted] and, based on that review; GCU has determined that Ms. [redacted]’ complaint requires further...

action. This determination is based on the following information:On March 4, 2015 Ms. [redacted] signed an enrollment agreement with GCU which outlined the tuition refund policy for the State of Missouri. Therefore, per GCU policy Ms. [redacted] is responsible for the pro rata refund based on the number of course days she attended.   However, as GCU always likes to serve the best interest of its students, we will waive Ms. [redacted]’ account balance.GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner.  I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion.  Sincerely,[redacted]Central RegionGrand Canyon University

Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Mr. [redacted] complaint and we value the opportunity to respond.  The issue has been reviewed by Britt C[redacted] in the College of Education Southwest Division and, based on that review, GCU has determined that Mr. [redacted]...

complaint was appropriately resolved. This determination is based on the following information:GCU is currently waiting on documents from Mr. [redacted] to be able to complete his Title IV funding application and then clear him to start Student teaching in the Spring of 2017. Once Mr. [redacted] has provided those documents to GCU’s Office of Financial Aid, Mr. [redacted] will be scheduled for his classes.  Mr. [redacted] was contacted by David R[redacted] his Student Service Counselor (SSC) on 11/2/2016.  At that time Mr. R[redacted] explained that the documents will need to be completed and returned to him.  Mr. [redacted] was also contacted on 10/31/2016 by the Field Experience Coordinator, Shana M[redacted], and Ms. M[redacted] explained the process for student teaching to Mr. [redacted].  Outside of those two conversations there have been other multiple conversations with Mr. [redacted] in the month of October about this subject. In regards to Mr. [redacted] complaint that he is unable to find any GCU directory information, anyone can call 1-855-GCU-LOPE and request that an operator to transfer them to the GCU personnel that they wish to speak with.  GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner.  I hope the aforementioned information will bring this matter to a satisfactory conclusion.  Sincerely,Britt C[redacted]Associate Vice President College of EducationGrand Canyon University

The response given to me by Grand Canyon University is general information that can be found on any financial aide website.  It does not address what was presented to me by a Grand Canyon University representative. Specific claims of debt forgiveness in conjunction with the school district I work for were presented to me.

Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms. [redacted] complaint and we value the opportunity to respond.   The issue has been reviewed by [redacted], Executive Director of Student Services in the College of Doctoral Studies and, based on that review, GCU has determined...

that Ms. [redacted] issue was appropriately resolved. This determination is based on the following information:As stated in Ms. [redacted] complaint, she submitted two formal University Appeals along with documentation for review by the GCU University Appeal Committee.  The review committee, including the Dean of the College of Doctoral Studies as well as executives in the Office of Academic Records, conducted a thorough review of the documentation provided by Ms. [redacted] as well as the classroom activity.Based on the initial appeal documentation submitted by Ms. [redacted] and a review of the classroom activity, the Appeal Committee rendered a formal decision on July 20, 2015 that there was no break in communication between Ms. [redacted] and the dissertation chair that was outside of the standards of communication feedback for the dissertation process. Therefore, the request for compensation of the course was denied.   On July 24, 2015 the Appeal Committee invited Ms. [redacted] to submit documentation for a second level appeal.  Upon review of the documentation provided to GCU from Ms. [redacted], it was determined that she did not provide any new or additional documentation from that provided initially and therefore, a formal decision on the second appeal was rendered on August 20,2015 affirming the initial appeal decision.The initial appeal decision was based on the following facts:Ms. [redacted] course ran from May 15, 2015 through July 8, 2015.  To Ms. [redacted] own admission, she and the initial chair were in constant communication through June 3, 2015 at which point Ms. [redacted] requested a new chair.- Between June 3, 2015 (when Ms. [redacted] requested a new chair) and June 16, 2015 (when Ms. [redacted] was notified of her new chair), Ms. [redacted] and the initial chair maintained communication within the dissertation feedback guidelines.- The week 4 assignment was not reviewed by the initial chair because by that time,Ms. [redacted] had requested a new chair and had informed the initial chair of such request.- The new chair notification  was emailed to Ms. [redacted] on June 16, 2015 which included the chair email address. However, there is no evidence that Ms. [redacted] emailed the new chair to make contact about assignment feedback.- On June 17, 2015, Ms. [redacted] emailed her Student Services Advisor that she was“good to go”.- On June 25, 2015, Ms. [redacted] contacted the Student Services Advisor asking about the new chair. The Student Services Advisor opened a faculty specialist ticket to contact the chair, and the chair contacted Ms. [redacted] the same day.- The longest break in communication was between June 16, 2015 and June 26, 2015 which was attributed to the change in chair process, but still within the dissertation feedback guidelines.To date, Ms. [redacted] has not provided new information or documentation in order to revisit the appeal decisions.  As such, based on the information provided by Ms. [redacted] as well as a review of the classroom correspondence, GCU’s initial appeal decision stands as affirmed by the second and final review decision.GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner.  I hope the aforementioned information will bring this matter to a satisfactory conclusion.Sincerely, [redacted]!College of Doctoral StudiesGrand Canyon University

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not sign any document stating that I agreed to any of the charges listed in my complaint.  I was never told about the $400 fee that would be assessed to my bill and that it would still remain after dropping the course within one day.  This educational institution is taking advantage of students.  I have since filed a complaint with the [redacted] of California.  GCU didn't even address the fact that they are using [redacted] Funds from my [redacted] when I am not a continuing student.  My issues are not resolved.  I tried contacting [redacted] and have not been able to communicate with him via telephone.
Regards,
[redacted]

Dear Revdex.com,Grand Canyon University (GCU) is in receipt of Ms. [redacted] complaint and we value the opportunity to respond.  The issue has been reviewed by the Regional Director of Operations, [redacted] and, based on that review, GCU has determined that Ms. [redacted] complaint was...

appropriately resolved. This determination is based on the following information: Ms. [redacted] was a student at Grand Canyon University from June 23, 2014 through August 8, 2014. During this time she enrolled in one course. She attended through the course and earned a non-passing grade. Her financial aid funds were processed with the Department of Education according to approved process times and posted to her account. Because she did attend GCU throughout the first course, according to Department of Education regulations, the majority of the funds were returned to the lender after she ceased her attendance. The return of these funds resulted in the balance of $846.50. After many months of voicemails and emails going unreturned, GCU did not have any recourse to resolve the balance owed. Her account was sent to our Internal Collections Department. After additional months of contact efforts, her account was sent to an external agency. Any balances owed on an account will prevent a student from printing transcripts. This will be allowed once the balance has been resolved. GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner.  I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion.  Sincerely,[redacted]College of BusinessGrand Canyon University

This problem is not resolved at all!  One, I explained to my financial advisor that I was counting on financial Aid to register and complete my courses. He then proceeded to registered me for classes stating that financial aid will cover all the program's expenses. Then, after I was already enrolled and taking a class, he contacted me and stated that they did not provided me with the funds, and he advised me not to continue since, I did not have any more financial fundings and the only fundings I had available was to cover one class. I completed the class and he assured me that I did not need to pay for anything. You guys are taking advantage of honest people! I never received anything monetary nor did they informed me that I needed to pay anything if I continue or discontinue the classes. My ADVISOR TOLD ME THAT MY FINANCIAL AID WAS ONLY ENOUGH TO COVER ONE CLASS and HE even  REMOVED my other classes. THEREFORE, it is in my application, that I was only counting on financial assistance to continue with the program. That I did not have any other resources to continue the program. The representative and Financial counselor lied and registered me for a classes that he told me financial aid will cover and then later on said that I did not have any more funds. THEY LIED and signed me up for classes, when I specifically told them that I wouldnot be able to afford paying for classes if financial aid was not available. Therefore, I demand my account to be clear !!!. Liars This problem has caused me even more hardship!!!. I demand that they clear my account or I should also join others in suing this FAKE school.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I am sorry but this is an out right lie!!!! they never restarted a new scholarship, I was told over and over again this was a student loan payment that I did not accept.  The fact that they wrote it off and restarted another one and I never received...that is crazy,  Ms the [redacted] is no longer there.  They have told this story over and over again and it continues to change.  Why did they release my diploma and transcripts when I first graduated?  If I had a balance this would not have happens.  Why would they start a new scholarship after I had graduated from their college?   They need to "write this off again" so they call it and release my transcripts.  They should also be informed that I have contacted the [redacted] Student loan organization,  I also spoke with [redacted] the organization here in Phoenix that they were suppose to be giving student scholarship too at that time and the amount was 650.00.  Which I never received, and several other students.  That is one of the reasons that [redacted] moved away from GCU because they were not awarding scholarships or the discounts they were suppose to be given and now the hospitals uses and encourages [redacted].It makes no sense and it is a lie.  5 financial aid officer all say,  it is because they had to return a Student loan disbursement.   Which makes no Sense!  I am not paying you and the more jobs that I do not get because you are withholding transcripts I am going to file a lawsuit against,  and I now have 15 OTHER STUDENTS that had the same problem with you for the same exact amount and we are forming a letter and case to take to the attorney generals office, cause we all see that is going to be the only way to fight and stop you from stealing or you need to get your Financial Aide department together.   Enclosed is the diploma that GCU sent me and I had a 0.00 balance.........I did not reapply or ask for another scholarship, and if I did you should have sent me a check for the money I was awarded.  and if you are telling the truth,  why am I being punished because your financial Aide Department incompetent?  Yes incompetent!  I had nothing but problems with your financial Aide department since day 1.  I want my transcripts and you need to remove the 542.00 balance.    I had a balance and owed you money,  why did you send me my transcripts and diploma back in 2011?  Makes no sense,  You are upset cause the President of the College herself, at the time told you, you was wrong, and now you are doing something totally wrong.
[redacted]

Dear Revdex.com,Grand Canyon University (GCU) is in receipt of Ms. [redacted] complaint and we value the opportunity to respond.  The issue has been reviewed by the Regional Director of Operations, [redacted], and based on that review GCU has determined that Ms. [redacted] complaint was appropriately...

resolved. This determination is based on the following information:A thorough review of Ms. [redacted] account was conducted and GCU could not find any evidence of Ms. [redacted] being “manipulated” or “pressured” into signing up for classes with GCU. On the contrary, the process occurred over a 6-week timeframe in which Ms. [redacted] expressed her eagerness to start courses as soon as possible.  A summary of communication exchanged between Ms. [redacted] and her Enrollment Counselor, [redacted], and Student Services Advisor, [redacted], is provided as follows:07/28/2014 - Initial conversation between Enrollment Counselor [redacted] and Ms. [redacted] took place and Ms. [redacted] stated she was eager to start school as soon as possible. Ms. [redacted] described the admissions process and completed the Net Price Calculator (This is a breakdown of all tuition charges and fees throughout the student’s program) and emailed it to Ms. [redacted].07/28/2014 – An Enrollment Application was filled out by Ms. [redacted] and she chose 8/25/2014 for her start date.7/30/2014 – Ms. [redacted] spoke to Ms. [redacted] about alternative credit options and explained the [redacted] process.8/8/2014 – Ms. [redacted] spoke with Ms. [redacted] about required verification documents and sent Ms. [redacted] the appropriate forms.08/22/2014 – Ms. [redacted] sent an email to Ms. [redacted] requesting that she submit her HS diploma to GCU for review.09/02/2014 – Ms. [redacted] start date was postponed as verification had yet to be completed.09/08/2014 – Ms. [redacted] start date was postponed again since verification was still incomplete. Ms. [redacted] scheduled a “Walk to Class” with Ms. [redacted] to explore the online classroom. 09/09/2014 – Ms. [redacted] was cleared by Ms. [redacted] to start classes.9/12/2014 – A Walk to Class was completed with Ms. [redacted] by Ms. [redacted] and Ms. [redacted] also assisted with setting up a Welcome Call between Ms. [redacted] and Ms. [redacted].09/12/2014 – Ms. [redacted] received a Welcome Call from Ms. [redacted]. A Welcome Call is provided to all students prior to the start of their course and important policies and procedures are addressed during this call with the student to include GCU’s participation and academic expectations as well as financial policies and procedures, including but not limited to the tuition refund policy.  09/15/2014 – Ms. [redacted] started class.09/16/2014 – Ms. [redacted] expressed concerns to Ms. [redacted] about her decision to go to school. Ms. [redacted] also stated that she did not feel confident about her decision to be in school.09/16/2014 – Ms. [redacted] followed up with Ms. [redacted] and explained all of the options and financial responsibilities associated with dropping a course to her.9/19/2014 – Ms. [redacted] called in to withdraw from school. Ms. [redacted] transferred the call to Student Services Advisor, [redacted], for processing.09/19/2014 – Student Services Advisor [redacted] spoke with Ms. [redacted] regarding GCU’s refund policy and the financial ramifications of a drop. Ms. [redacted] acknowledged that she understood her financial obligation and requested to proceed with the drop. At this time, Ms. [redacted] also requested to be billed for the amount due.GCU takes pride in the transparency of its enrollment processes. At no time was Ms. [redacted] presented with false information regarding transfer credits, cost of tuition and fees, refund policies, or financial aid processes.  As well, as stated above, GCU provides all incoming students with a Welcome Call in which important policies and procedures are addressed. Ms. [redacted] Welcome Call was conducted on 09/12/2014 at 08:32AM; three days prior to her start date.  During this phone call, Ms. [redacted] was informed of GCU’s participation and academic expectations as well as financial policies and procedures, including but not limited to the tuition refund policy. GCU’s tuition refund policy states the following:Students who drop/withdraw from a course/all courses are eligible for the following refund: Before Week 1................................................ 100% tuition refund During Week 1 ................................................. 75% tuition refund During or after Week 2 ................................................... No refundIn addition to this policy being thoroughly reviewed with Ms. [redacted] via telephone, the refund policy was also detailed on the Enrollment Agreement she signed on July 28, 2014. This enrollment agreement explained the student’s financial obligation once posting into classwhich is as follows:I am in agreement with the charges as indicated here and elsewhere in University publications and understand that my tuition, applicable fees, and other charges assessed in accordance with Grand Canyon University's published financial policies are my responsibility and due upon enrollment. I accept responsibility for any balance unpaid by Financial Aid, Direct Bill agreement, or resulting from a returned check or credit card. A $25.00 fee will be charged for all returned checks. I understand that I am liable for all charges incurred after the date of this agreement. Failure to pay debt as agreed may result in withdrawal from Grand Canyon University. If it becomes necessary to enforce payment of this account, attorney's fees, court costs, and collection agency fees may be added to the amount owed.Finally, by signing her Enrollment Agreement, Ms. [redacted] also acknowledged that she had access to the University’s Policy Handbook which also contains GCU’s course tuition refund policy.Further to the above information, on multiple occasions, Ms. [redacted] f[redacted]cé has tried calling GCU to ask questions regarding Ms. [redacted] account. However, due to the [redacted] ([redacted]) laws, a third party cannot access a student’s account unless the student has completed a [redacted] release form.  As well, as part of the process for approving a third party information release form, the student must contact GCU’s Office of Academic Records via telephone to confirm that they have authorized the third party release.  At one time, Ms. [redacted] had submitted a request to grant access to her f[redacted]cé to access her account however she never followed through on the confirmation portion of the request and therefore the request was denied. To date, Ms. [redacted] f[redacted]cé continues to call GCU requesting to discuss account information and we have had to politely refuse to disclose information as this would be in violation of [redacted] regulations.To conclude, GCU cannot substantiate Ms. [redacted] claim that she was in any way pressured or manipulated into starting classes with GCU. Ms. [redacted] was provided with clear and concise information regarding GCU’s policies and procedures including our refund policy. Despite being advised of the financial ramifications that would result in dropping her course after incurring financial responsibility, Ms. [redacted] elected to complete her withdrawal request. Therefore, GCU is not willing to waive Ms. [redacted] charges and the account balance is due immediately and in-full.GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner.  I hope the aforementioned information will bring this matter to a satisfactory conclusion.  Sincerely,[redacted], MBARegional Director of Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I understand the charges on the summer housing are valid. That is not my contention.
 
My contention is that my academic adviser, [redacted], gave me wrong information that impacted my financial affairs, my academic career at GCU and my peace of mind. In all the complaints I have read about GCU, this is the most common one: academic and even financial advisors are poorly trained and often give erroneous information ; when confronted with it, they will flat out deny it.  Their bosses are also very quick to back them up and paint the student as young, flighty, irresponsible, without knowledge or just plain mistaken. When thousands of dollars are involved in one's education, academic advisers should be well trained and also knowledgeable.  The lack of correct information may cause the student to make decisions that will poorly impact their financial health, which is what happened to me.
 
I plainly remember [redacted] telling me all my credits would transfer and then later telling me they WOULD NOT transfer because of the fact that GCU had changed the nature of my program. He conveniently does not remember this conversation and he is backed up by leadership at GCU .
 
On the one hand, they cite the fact that I was a LOPES Specialist and should know what credits transfer or not (if I should know, why don't academic advisers who are paid more than me know?), but when convenient for their argument, they paint me as a young person who cannot make up her mind as to what major I should have.  I felt insulted when [redacted] told my mother that GCU could help me get any degree if I didn't care what it was.  Who borrows money to just get some degree with no relevance to job market or personal interests?
 
My contention is that their academic advisers give erroneous information  and when they do, they are never held accountable . They can claim they didn't give wrong information and be backed up by GCU leadership. This is the contention of so many other complainants as well; this mode of operation is disgraceful of a so-called Christian college. Now I am out of funds and have had to go back home. My parents had to scrimp together the money to buy my plane ticket home. I have lost time, effort, money and I am disgusted at the lack of integrity of GCU and would warn anyone who contemplate going there to take their money elsewhere. 
 
 If GCU takes student complaints so seriously and really does everything they can to resolve issues in an amicable manner, I would prefer remunerations in some form, within reason and agreeable to the nature of this issue. Contrary to GCU's response via [redacted], the issue has not been resolved. Additionally, I did not refuse to meet. I was unable to even if I had been given the option due to gross lack of transportation. I was never offered that option. I later learned my Mother had been informed of that option but I was informed after the fact (e.g. I had returned home). Lastly, I never indicated during the phone interview with [redacted] that I was satisfied with the outcome or that I considered it resolved. 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I have already contacted GCU collections department and made a partial payment and will follow up with them for this adjustment of balance.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me if GCU will take care of all academic fees for this course. I spoke with my advisor and she stated that I would have to pay $100 or more for the re-take. I will also submit another grade appeal. If it is not approved I would like to make sure that all fees will be taken care of, which means I have no out of pocket cost in this matter.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Mr. [redacted] complaint and we value the opportunity to respond.  The issue has been reviewed by the College of Doctoral Studies (CDS) and, based on that review, GCU has determined that Mr. [redacted] complaint requires further...

action. This determination is based on the following information:Mr. [redacted] was previously working with Dr. S[redacted] as his dissertation chair. While initially Dr. S[redacted] was meeting CDS expectations for our faculty as of October of 2015, she did begin to demonstrate deficiency in the classroom as the courses moved onward. Mr. [redacted] last course with Dr. S[redacted] ended on 1/25/2017 and on that date he spoke with a Research Specialist (RS) in CDS about his concerns regarding her poor feedback and engagement. The RS began an investigation into the classroom and after several days it was determined that a chair change would be the best outcome. CDS did not want to put Mr. [redacted] back into class with Dr. S[redacted], so he was advised to wait out of class until a new chair could be located. This process can take between 4 and 7 days as CDS reaches out to faculty with the appropriate skill and availability to see if they will accept a new learner. On 2/13/2017 a new chair was found. There was a slight miscommunication between the RS team and the scheduling team, which meant that Mr. [redacted] wasn’t put back into class with the new chair until 2/23/2017. He was in no way billed for his time out of class. Following GCU policy, Mr. [redacted] was advised to submit an Academic Dissertation Appeal to recover some of the money spent during his time with Dr. S[redacted]. At this point there was an oversight in the appeals process, as the individual appeal was not connected with the larger ongoing investigation of concerns with Dr. S[redacted]. This first level appeal awarded Mr. [redacted] a one (1) credit scholarship for what happened in the course ending on 1/25/2017 but did not take into account what had occurred in the courses prior to that.In addition, while new chairs do need some time to get up to speed with a new learner, as dissertation research is extensive and a large amount of reading is involved, it appears as though it took from 2/23/2017 until 4/3/2017 for Mr. [redacted] to receive substantial feedback from his new chair. This information came in after the original appeal ruling, which was on 3/7/2017.Given the information from the expanded investigation into Dr. S[redacted], and the longer than desired prep time of his new chair, CDS would like to extend an apology to Mr. [redacted] as well as an additional four (4) credits of scholarship, for a total of five (5). GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner.  I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion.  Sincerely,Michael B[redacted], EdDDeanCollege of Doctoral StudiesGrand Canyon University

Dear Revdex.com,Grand Canyon University (GCU) is in receipt of Ms. [redacted] rebuttal comments and we value the opportunity to respond.  The issue has again been reviewed by the Regional Director of Operations, [redacted] and, based on that review, GCU has determined that Ms. [redacted] complaint was appropriately resolved. This determination is based on the following information:GCU appreciates the chance to readdress Ms. [redacted] complaint.  However, the previous response submitted by GCU is still valid and GCU stands by this response. Thank you for the opportunity to address the complaint. GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner.  I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion.  Sincerely,[redacted]College of BusinessGrand Canyon University

Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms. [redacted] complaint and we value the opportunity to respond.  The issue has been reviewed by the Regional Director of Operation, Mat W[redacted], and, based on that review, GCU has determined that Ms. [redacted]...

complaint was appropriately resolved. Ms. [redacted] received the full amount of financial aid and grants that she is eligible for as a dependent student. She was also offered two scholarships from GCU for the time she attended GCU. At the end of Ms. [redacted] first payment period of the academic year on 6/21/16, she was sent a stipend of the overage of financial aid in the amount of $864.  Any excess funds on an account for financial aid cannot stay on the account with GCU; they must be sent to the student in a stipend check.  However, the student does have the opportunity to return the excess funds to the lender.  During the second payment period, Ms. [redacted] completed only two classes with GCU. Since she did not complete the requirements for the academic year, funds in the amount of $1,389.96 were returned to the lender. No unused funding was retained by GCU.  Ms. [redacted] is currently eligible for a new Academic year of funding. If Ms. [redacted] needs to pay out of pocket for another school then it is because the tuition and fees at the other school exceed what she is eligible for as a dependent student. The return of funds from GCU does not impact what Ms. [redacted] is eligible for in financial aid. Ms. [redacted] completed six classes with GCU, with the final two grades being a D and an F. Most accredited universities will only accept transfer credits from other Universities that are at least a C or better. As such, only four classes would be eligible for transfer. It is up to the new University as to which courses it will accept and whether it will fit into the program Ms. [redacted] is pursuing. GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner.  I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion.  Sincerely,Mat W[redacted]Regional Director of OperationsGrand Canyon University

I have recordings of my conversations with every individual states in their response. At no time did any of them advise me that I would owe more than $3000 in fees. Since GCU is refusing to cooperate, I guess we will take the matter up in court at a later date. I also will be advising as many people as I can to not attend this university.Sincerely,[redacted]

Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms. [redacted] complaint and we value the opportunity to respond.  The issue has been reviewed by the Regional Director of Operations, [redacted]. Based on his review, GCU has determined that Ms. [redacted] complaint was...

appropriately resolved. This determination is based on the following information: Ms. [redacted] states in her complaint that she feels GCU did not treat her well during her student teaching and that there was a lack of support and professionalism. She does acknowledge the fact that she was terminated in her student teaching position and that this violates the school’s policy. Ms. [redacted] also acknowledges the fact that she was placed on a Corrective Action Plan and that she now has a balance due to GCU in the amount of $264.00.University records indicates that Ms. [redacted] did receive proper communication regarding expectations for student teaching and that she received numerous phone calls and emails from GCU prior to starting her student teaching on January 26, 2015 to include: August 20, 2014; August 28, 2014; September 5, 2014; September 19, 2014; September 25, 2014; September 26, 2014; October 28, 2014; November 5, 2014; December 1, 2014; January 7, 2015; January 16, 2015 and January 26, 2015. Ms. [redacted] also received and signed a separate student teaching application that detailed the expectations prior to starting her student teaching course. University records also indicate that Ms. [redacted] received consistent communication throughout her first section of student teaching. On February 27, 2015, [redacted] GCU Site Supervisor, contacted Ms. [redacted] and explained that the school principal had asked that Ms. [redacted] not return. Ms. [redacted] also informed Ms. [redacted] that she would contact the school system to see if a placement could be found at another school.  Per Ms. [redacted] request, Ms. [redacted] is working on a placement for the Spring 2016 semester.  As well, official notification of her termination and details of her Corrective Action Plan (CAP) were discussed with Ms. [redacted] and mailed to her on March 5, 2015.  Successful completion of the CAP would allow Ms. [redacted] to retake student teaching one more time. Ms. [redacted] would also be responsible financially for the retake.  This policy was outlined in Ms. [redacted] enrollment agreement, GCU’s student policy handbook and Ms. [redacted] student teaching application.In addition to the above information, Ms. [redacted] and other members of GCU’s student advising team have been in consistent contact with Ms. [redacted] to provide guidance and follow-up through the CAP process to include phone calls and emails on March 6, 2015; March 31, 2015; April 20, 2015; April 27, 2015; May 6, 2015; May 18, 2015; May 20, 2015 and June 8, 2015. On May 20, 2015 Ms. [redacted] completed the written portion of her CAP.   Also, on June 5, 2015 Ms. [redacted] stated she would complete the remaining testing requirements in Fall 2015 and would retake her student teaching in Spring 2016.As for Ms. [redacted] outstanding balance, on April 20, 2015 her Student Services Advisor explained to her that since Ms. [redacted] fell out of attendance, GCU was required to return all remaining financial aid funds back to her lender and once she comes back into attendance GCU will be able to determine how much she is able to borrow and how much she may have to pay out of pocket for the remainder of her degree program.On June 12, 2015 I attempted to contact Ms. [redacted] to discuss her concerns and make sure she is on track to complete her CAP and get back into student teaching.  I was unsuccessful in reaching her but did leave her a voicemail.  To date, she has not returned my call.GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner.  I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion.  Sincerely,[redacted]Regional Director of OperationsGrand Canyon University

Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Ms. [redacted] complaint and we value the opportunity to respond.  The issue has been reviewed by the Regional Director of Operations, Jordan J[redacted], and, based on that review, GCU has determined that Ms. [redacted]...

complaint requires further action. This determination is based on the following information:On January 31, 2017 Student Services Manager Daniela R[redacted] and Ms. [redacted] discussed the difficulty in her recent course, ACC/502 which began on January 5, 2017. During this call Ms. R[redacted] explained that if Ms. [redacted] withdrew from the course without completing the course successfully, a return to title IV calculation would be required.  After the calculation, there could arise a balance as a result of receiving financial aid, including the stipend in the amount of $1,590.00 that Ms. [redacted] received, if she did not fully earn the financial aid that had been awarded on October 4, 2016.  On February 6, 2017 Ms. [redacted] withdrew from her course and as a result GCU was required to complete a return of funds to Ms. [redacted] lender.Subsequently, Student Services Manager Dan Prefontaine felt it appropriate to continue seeking resolution with Ms. [redacted] and see if we would be able to help her return to her studies and be successful.On February 9, 2017 Mr. Prefontaine discussed with Ms. [redacted] the possibility of resolving her concerns by ensuring she returned to class within the next 30 days. Ms. [redacted] agreed she would be able to return to class, and be successful in March of 2017. Mr. Prefontaine advised Ms. [redacted] that GCU would be able to offer a tuition credit, provided she successfully completed her current payment period by returning to class and successfully completing her next course. This credit would resolve Ms. [redacted] outstanding balance of tuition which resulted from her withdrawal of course ACC/502.GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner.  I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion.  Sincerely,Jordan J[redacted], RDOCollege of BusinessGrand Canyon University

Dear Revdex.com,Grand Canyon University (“GCU”) is in receipt of Mr. [redacted] complaint and we value the opportunity to respond.  The issue has been reviewed by Nancy P[redacted], the Executive Director of Student Services College of Doctoral Studies, and based on that review, GCU has determined that...

Mr. [redacted] complaint was appropriately resolved. This determination is based on the following information:Mr. [redacted] began coursework at Grand Canyon University (GCU) on January 21, 2016 in the Doctor of Education in Organizational Leadership with an emphasis in Higher Education Leadership Program. While in his second course in this program, he decided to change majors to that of Doctor of Philosophy in Psychology with an emphasis in Cognition and Instruction and began coursework in that program on July 7, 2016. This is a major programmatic change in academic focus.  Prior to starting class, Mr. [redacted] signed an Enrollment Agreement (for both programs) one on 12/21/15 (EdD) and on 6/10/16 (PhD) each of which outlined all courses in the programs and also outlined GCU’s tuition refund policy and informed Mr. [redacted] that programs may be updated at the University’s discretion.  GCU revises and discontinues programs from time to time to make sure we offer our students the most up to date education possible.  Updating programs is an important element that allows GCU to keep each program current to both societal and economic demands and is not a feature unique to GCU.  By signing his enrollment agreement, Mr. [redacted] acknowledged his understanding of this information.  Further, Mr. [redacted] acknowledged his understanding that he had access to the University Policy Handbook and his understanding that he could receive the most up-to-date information regarding degree program admission and completion requirements, program objectives, schedule of tuition and fees and all university policies including cancellation and refund policies.   In addition to the above information, Mr. [redacted] was not charged for an extra course.  He completed four courses then took an approved leave of absence between December 21, 2016 and February 2, 2017.  His Student Services Counselor (SSC), Sarah D[redacted], was in communication with Mr. [redacted] on January 24, 2017 to confirm his return to class on February 2, 2017 and to discuss the timing of charging tuition for his next course; PSY820 Cognitive Science.  Mr. [redacted] advised that he would in fact return to class on February 2, 2017 and GCU should charge his account on February 14, 2017.  Mr. [redacted] is a cash paying student.  GCU’s policy for learners using the Cash Method of Payment is that tuition is due in full at least 7-10 days prior to the start of class.  However, to accommodate Mr. [redacted] situation, GCU allowed a late payment without penalty as we have a sound history with Mr. [redacted] as a learner.  GCU charged Mr. [redacted] tuition on February 15, 2017 for his above mentioned PSY820 course which began on February 2, 2017 per his instruction.  On February 27, 2017, Mr. [redacted] contacted Ms. D[redacted] to advise that his mother also made a payment toward his course.  Upon notice, Ms. D[redacted] immediately submitted the appropriate documentation to refund the extra tuition payment, and that refund was completed by GCU’s Accounting team on February 28, 2017.  Mr. [redacted] began his PSY820 course on February 2, 2017 and posted regularly in this class up through March 3, 2017 when he submitted a request to withdraw from the course as well as completely withdraw from the University.  Both requests have been honored.  Mr. [redacted] received a grade of W in his PSY820 course that began on February 2, 2017, and his request to completely withdraw from GCU has been processed.  Since Mr. [redacted] posted in class well beyond GCU’s published refund policy, GCU will not honor his request to completely refund the tuition for his PSY820 course in which he actively posted attendance. He remains responsible for the full cost of tuition for that course.  All future courses have been removed from his schedule.Finally, GCU properly reports required data to the Integrated Postsecondary Education Data System (IPEDS) as outlined by federal requirements and is in compliance with those terms. Further, GCU (nor any higher education entity) cannot disburse federal student aid to learners who are in active default.  This statement made by Mr. [redacted] is inaccurate. GCU takes student complaints very seriously and does everything it can to resolve them in an amicable manner.  I hope the aforementioned information/actions will bring this matter to a satisfactory conclusion.  Sincerely,Nancy R. P[redacted]College of Doctoral StudiesGrand Canyon University

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 
This Statement is false. I gave all of the information that was asked of me. I replied back to the email with my valid number and I communicated as need by email due to the fact it was hard reaching GCU through telephone. I faxed and filled out all of the papers that has asked from me.  Here are some of the emails in which I was communicating with a few of the staffs.