Great Clips

Marcy at the Dorsett Rd. 63043 shop is so pleasant that I will only go to her to get my haircut. She is such a delight.

I HAVE BEEN GOING TO GREAT CLIPS SINCE I HAVE LIVED NEAR FAYETTEVILLE , GA . , AND THE STAFF HAS BEEN VERY FRIENDLY TO ME .

I'm disabled. I came in on Wednesday(6/14) or Thursday(6/15) to get a trim. I said that my wife doesn't want the long hair touch or cut, in which it was about 6" past my shoulders. After the hair cut, which lasted about 15 - 20 minutes. She said I was done, and said I owed $20, then I
paid her and left. After I left, that's is when I had noticed that my long hair was cut to just below my ears. I was pissed off and so was my wife. It took me a long time to grow it that long, which I don't have much time left.. Why can't people just listen and not do what think is best for the customer. Just listen once in a while. I probably won't be going back there again.

WORST COMPANY EVER
8/12/22
I made an online appointment at the green hills nashville location to get my hair cut on wednesday at approximate 2:07pm. My computer showed there was a 35 minute wait, so I arrived at the location approximately 2:45pm only to be told by the ONLY hair stylist still left in the building that SHE WAS CLOSING GREAT CLIPS in order to pick up her child at school, that the other hair stylists had already left to pick up their children at school, and that I would have to come back another time! The location showed that there were more than a dozen names waiting for appointments to have their hair cut, the wait time showed 90 minutes, yet all the customers were kicked out?

I told the stylist that I could not come back later. Her response was that her child is more important than great clips or my hair, and she "had to do what she had to do". I was told to leave in no uncertain terms, because she had to lock up.

Is this what great clips has degenerated into? Employees closing locations in the middle of the day despite full appointments? With zero thought or regard to their customers? No notice whatsoever... continuing to take appointments knowing customers are driving to the location to be met with closed/locked doors?

Even worse, I wrote to great clips corporate customer service about my experience on wednesday... they blew me off and said that the store franchise owner would take care of my complaint, but to reach out again in case I did not hear from him that day

I wrote to corporate customer service again on thursday saying no one reached out... they gave me the very same run around... contact us tomorrow if nothing has been done yatta yatta

I wrote them again on friday... still the same pass the buck... who cares? Attitude

The corporate fat cats at great clips have become fantastically wealthy and transformed great clips into a $2 billion company, but they could care less about the little guy who are contributed to their $$$multi-million dollar salaries

Tip :
be a patron of an owner operator hair cutting place. corporate fat cats could care less about you

in the past I have been going to great clips for my haircuts for over ten years

In Utah, there are NO Covid restrictions of any kind in place. Why is the Park City location requiring a medical device without any local or state mandates requiring it? Even the CDC has lifted the mask restrictions.
This is practicing medicine without a license since masks are considered a medical device.

In response to the recent customer complaint regarding being overcharged for services, we have reached out to the customer directly to resolve the situationAfter reviewing the complaint, we are issuing the customer a refund for the full haircut service amount of $12.00, plus the $ tip that was included in the charge when it was runThe refunded amount was mailed to the customer on July 26,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me

Revdex.com Response: ? ? [redacted] *? Case ID# [redacted] Every Great Clips Franchisee takes customer complaints very seriouslyWe constantly strive for 100% customer satisfaction, and all of our products and services are guaranteed as suchWe are rarely, if ever, faced with a complaint that goes to this depth of customer dissatisfaction, so it must be understood that our investigation of this “horrible” service was met with the utmost urgency? Every employee within our organization that was involved either directly or indirectly with this customer was individually queried, and their concurring statements were compiled to render the following response.On October 17, at approximately 12:pm a customer and two relatives arrived at Great Clips Enchanted Hills location? The customer [redacted] made it very clear to her stylist AM how much she wanted trimmed off of her length, but it was not how little (“the least amount possible” as stated in her complaint)It was how much(approximately inches) ? The customer stated that she wanted that much removed because of the dryness, faded color, and split ends? The stylist explained to her that removing the amount she requested would remove a good portion of her current inches of hombre color, but the customer insisted, boasting during the service how she (**) had actually done her nieces hombre color as well as her ownShe also mentioned how old the color was, that she had never kept an hombre this long before, and was contemplating removing it altogether? [redacted] appeared pleased the first time she left the chair, was not upset with the amount of hombre removed, (approximately half) and AM proceeded with her niece’s haircut, and then her mother’s? Upon AM.’s completion of the mother’s cut to her satisfaction, [redacted] requested that the stylist revisit the left side of her style, stating that it felt thicker than the right, and that it looked uneven? When the customer returned to the chair for the second time, my assistant store manager who was in a directly adjoining station, took special notice and began to pay attention to the discussion and actions of the stylist? She watched as AM showed her customer that the length was truly even, and then texturized the left side to remove underlying bulk making it lay differently (without removing any more length) and look more acceptable to the customer? There was a little less than inches of hombre color left? [redacted] commented “that is much better” tipped the stylist very well, and left the salon seemingly happy at approximately 2pm? The assistant manager in the adjoining station would likely have not let AM finalize the transaction had [redacted] seemed upset, or voiced any displeasureThe tip that was given to the stylist seemed proof that she had satisfied her customer.Because of the return to the chair, and the extra amount of time devoted to this customer and her mother, (whose cut took nearly minutes) two other stylists had also taken notice, and actually praised AM for a job well done.On the same day at approximately 4pm, (about hrs later) a distraught customer [redacted] arrived at Great Clips [redacted] to have her “just plain horrible” haircut fixed by a different Great Clips Stylist, at a different Great Clips salon, which just happened to be owned by the same franchisee? [redacted] states that the stylist RG said that the previous stylist should not have a licenseStylist RG denies saying this directly, but admits she may have just agreed with the distraught customer’s statement to help calm her down? Due to the severity of **’s emotions when she entered the [redacted] location, two other stylists including an assistant manager for this location payed special attention to the conversation and the service that RG was performingThey all recall the customer saying that her niece’s cut was fine, and that her mother’s cut was fine, but she thought hers was “just plain horrible”? RG blended layers with the length which removed approximately more inch of color, leaving about 1/inch of hombreEmployees of Great Clips [redacted] recall the customer leaving “happy and satisfied”On October 22, ? I called [redacted] to address her complaints? I apologized for her bad experience with my staff, and volunteered to refund the amount of her purchase? Normally, this is what a guarantee means? If you are unhappy, you do not pay for the service? It was at this time that the customer informed me that her mother was displeased with her service as well, and she thought that she should also receive a refund for that service? I explained to [redacted] that I would be glad to revisit her mother’s haircut, and if I was unable to remedy it to her satisfaction, I would refund it as well? [redacted] then stated that she should be refunded for all three services, as well as the tip amount that she gave the stylist directly on the day of the service? I informed Ms [redacted] that I could not refund the tip payed to the stylist, (that is a private party transaction between her and the stylist - If she was not happy, she should not have tipped) ? At this point in the conversation, I offered to refund all three services, including taxes, explaining that because she paid with a credit card, she would need to return to the salon to complete the refund, and have the money returned to the card(This is credit card policy, and cannot be varied)Ms [redacted] was not any more happy with this answer than she was with any of my previous offers, and proceeded to tell me that I must pay for her “expensive hombre” to be re-done as well.I am, of course, greatly concerned that a customer of one (or both in this case) of my salons could have such a bad experienceAnd although I am terribly sorry, I will only allow part of the responsibility for this particular experience to be placed upon my staff, and myselfAs stated prior, all of our services and products are guaranteed 100%? However, not bringing an apparently serious customer issue to the attention of the management of an establishment where a substandard service is performed, and then expect a (more than) 1000% refund seems a bit ludicrous? I was in no way rude to Ms [redacted] during our conversation, but when her “fair compensation” turned to outright extortion, I gladly invited her to file this complaint I do not think that my stylist was at all “negligent” in performing her service(anyone can make mistakes, and maybe this was the case? But negligence? ? No.The only negligence in this case is not immediately bringing an issue to the attention of management(I **the owner and franchisee [redacted] was actually in the store rendering services when the original “horrible” cut was done) ? As for “compensation”, and to resolve this issue, I will resubmit my previous offer to refund three services, plus tax, to the credit card that Ms [redacted] paid with at the time of the original serviceAccording to regulations, the card used must be presented in the salon where the charge was originally madeLeah [redacted] M***Franchisee / OwnerGreat Clips - Enchanted HillsGreat Clips - [redacted] ***

I work for Live Well Financial in the quality control department and I am in receipt of your email, that was forwarded to me by [redacted] ***First off, let me say that Live Well Financial appreciates the opportunity to respond to your concerns.? Live Well Financial provides ***-Insured Home Equity Conversion Mortgages, sometimes referred to as reverse mortgagesTo be insured by the ***, Live Well Financial must follow the guidelines established by the U.SDepartment of Housing & Urban Development (***) in the origination, underwriting, closing, and servicing of these loans.? I am sorry your experience with Live Well Financial was not a favorable oneThe [redacted] reverse mortgage program requires enough equity in a home to pay-off any existing mortgages, liens, potential required repairs, [redacted] up-front insurance premium, and closing costsAdditional funds may also be needed for an [redacted] set-a-side for future taxes and insurance in certain casesThe percentage (as determined by the age of the youngest borrower) of your current home value (as determined by an [redacted] certified appraiser) that is available to use or borrow must be enough to cover the above expensesWhat is leh over is available to you as a credit line, monthly payment, or as a lump sum at closing.? My understanding is that your appraisal came in $ [redacted] short of an original estimate of $ [redacted] .? We are in the business to try and make loansHowever, we have very little control over the appraisal process and this is by design under the current laws governing the mortgage industryAppraisers work independently from lenders as third-party vendors, so they are not unduly influenced from making objective decisionsWe can question the comparables used and the deduction & crediting methods employed to obtain a value, however in the end it is up to an appraiser's discretionBefore an actual appraisal is done, we can only make an educated guessThis is why lenders and brokers almost universally have their potential borrowers sign Appraisal Reimbursement AgreementsAppraisers work and are paid independently from a lenders effort to make a loan, and if a value comes in lower than expected it will many times hinder or stop a loan from being madePurchasing an appraisal is a calculated risk with no guarantees; and to make matters worse in the case of [redacted] reverse mortgages, borrowers cannot pick their own appraisersAppraisers are picked independently from a pool of available [redacted] approved appraisers in each geographical areaThe facts are that [redacted] reverse mortgage lenders have very little discretion or latitude to work outside the regulatory framework and guidelines established by ***Unfortunately your home appraised for less then was needed to bring this loan to fruition.? We are a company that prides itself on getting loans approved for our borrowers, and for having some of the lowest closing costs in the industryMarkets do change, and I would ask you to monitor web-sites like [redacted] for the market trends in your areaWhen values go up, I hope you will consider contacting us again.? If you have any questions, please feel free to call meAgain, I am sorry that your appraised value came in for less than what we needed to make this loan work for you.? Thank you,? Madgeanette F*Vendor Management/Counterparty Approval CoordinatorRisk Management & Regulatory AffairsDirect Phone -? ? [redacted] NMLS #***?

Complaint: [redacted] I am rejecting this response because: This is not a fair settlementI am not asking to be put in a better position than before this horrific haircut happened nor am I trying to extort Great ClipsI would like to be left in the same position as when I walked in, unfortunately my hair cannot be given back to me but my ombré color can be restoredI can provide proof by photos and statements of my own that my hair was not damaged nor dry nor my colored faded outWhen I left the 2nd Great Clips I was not 100% satisfied I was relieved that at the very least my hair although much to my dismay was a lot shorter was an even professional haircutIt was not a style I would have chosen for myself but It was the haircut I had to get to even out the haircut I was given at the 1st Great Clips? I had no intentions of removing my ombré anytime soonI was in fact letting my grow and asked repeatedly to cut the least amount possibleA fair settlement would be to refund the price of the horrible haircut I received and pay for the cost of ombré color to be restored to my hair which I will be happy to provide an estimate of the cost.? Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

From: Michelle M***Date: Tue, Sep 29, at 3:PMSubject: ID # [redacted] Great ClipsTo: [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Dear [redacted] ,Thank you for taking the time to speak with me today regarding our customer issue with his gift card.We were able to locate the issue from the previous owner and have issued a new gift card to replace his depleted one.We are happy that we were able to resolve this matter for a valued customerWe make all efforts possible to provide the best customer service to our clients at all times.Thank you again.Michelle M***GM | GreatClips [redacted]

I did want to update you on the status of my complaintI have received a refund from the employer and received a phone for the inconvenience I have had with doing businesses with themRegards, [redacted] ***

From: Michelle M [redacted] Date: Tue, Sep 29, at 3:PMSubject: ID # [redacted] Great ClipsTo: [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Dear [redacted] ,Thank you for taking the time to speak with me today regarding our customer issue with his gift card.We were able to locate the issue from the previous owner and have issued a new gift card to replace his depleted one.We are happy that we were able to resolve this matter for a valued customerWe make all efforts possible to provide the best customer service to our clients at all times.Thank you again.Michelle M***GM | GreatClips###-###-####

Initial Business Response / [redacted] (1000, 6, 2015/06/08) */ All of our services are guaranteedI will be more than happy to issue the consumer a refundPlease have her call XXX-XXX-XXXX to make arrangements on how she would like to receive the refund

Revdex.com Response: [redacted] * Case ID# [redacted] Every Great Clips Franchisee takes customer complaints very seriouslyWe constantly strive for 100% customer satisfaction, and all of our products and services are guaranteed as suchWe are rarely, if ever, faced with a complaint that goes to this depth of customer dissatisfaction, so it must be understood that our investigation of this “horrible” service was met with the utmost urgency Every employee within our organization that was involved either directly or indirectly with this customer was individually queried, and their concurring statements were compiled to render the following response.On October 17, at approximately 12:pm a customer and two relatives arrived at Great Clips Enchanted Hills location The customer [redacted] made it very clear to her stylist AM how much she wanted trimmed off of her length, but it was not how little (“the least amount possible” as stated in her complaint)It was how much(approximately inches) The customer stated that she wanted that much removed because of the dryness, faded color, and split ends The stylist explained to her that removing the amount she requested would remove a good portion of her current inches of hombre color, but the customer insisted, boasting during the service how she (**) had actually done her nieces hombre color as well as her ownShe also mentioned how old the color was, that she had never kept an hombre this long before, and was contemplating removing it altogether [redacted] appeared pleased the first time she left the chair, was not upset with the amount of hombre removed, (approximately half) and AM proceeded with her niece’s haircut, and then her mother’s Upon AM.’s completion of the mother’s cut to her satisfaction, [redacted] requested that the stylist revisit the left side of her style, stating that it felt thicker than the right, and that it looked uneven When the customer returned to the chair for the second time, my assistant store manager who was in a directly adjoining station, took special notice and began to pay attention to the discussion and actions of the stylist She watched as AM showed her customer that the length was truly even, and then texturized the left side to remove underlying bulk making it lay differently (without removing any more length) and look more acceptable to the customer There was a little less than inches of hombre color left [redacted] commented “that is much better” tipped the stylist very well, and left the salon seemingly happy at approximately 2pm The assistant manager in the adjoining station would likely have not let AM finalize the transaction had [redacted] seemed upset, or voiced any displeasureThe tip that was given to the stylist seemed proof that she had satisfied her customer.Because of the return to the chair, and the extra amount of time devoted to this customer and her mother, (whose cut took nearly minutes) two other stylists had also taken notice, and actually praised AM for a job well done.On the same day at approximately 4pm, (about hrs later) a distraught customer [redacted] arrived at Great Clips [redacted] to have her “just plain horrible” haircut fixed by a different Great Clips Stylist, at a different Great Clips salon, which just happened to be owned by the same franchisee [redacted] states that the stylist RG said that the previous stylist should not have a licenseStylist RG denies saying this directly, but admits she may have just agreed with the distraught customer’s statement to help calm her down Due to the severity of **’s emotions when she entered the [redacted] location, two other stylists including an assistant manager for this location payed special attention to the conversation and the service that RG was performingThey all recall the customer saying that her niece’s cut was fine, and that her mother’s cut was fine, but she thought hers was “just plain horrible” RG blended layers with the length which removed approximately more inch of color, leaving about 1/inch of hombreEmployees of Great Clips [redacted] recall the customer leaving “happy and satisfied”On October 22, I called [redacted] to address her complaints I apologized for her bad experience with my staff, and volunteered to refund the amount of her purchase Normally, this is what a guarantee means If you are unhappy, you do not pay for the service It was at this time that the customer informed me that her mother was displeased with her service as well, and she thought that she should also receive a refund for that service I explained to [redacted] that I would be glad to revisit her mother’s haircut, and if I was unable to remedy it to her satisfaction, I would refund it as well [redacted] then stated that she should be refunded for all three services, as well as the tip amount that she gave the stylist directly on the day of the service I informed Ms [redacted] that I could not refund the tip payed to the stylist, (that is a private party transaction between her and the stylist - If she was not happy, she should not have tipped) At this point in the conversation, I offered to refund all three services, including taxes, explaining that because she paid with a credit card, she would need to return to the salon to complete the refund, and have the money returned to the card(This is credit card policy, and cannot be varied)Ms [redacted] was not any more happy with this answer than she was with any of my previous offers, and proceeded to tell me that I must pay for her “expensive hombre” to be re-done as well.I am, of course, greatly concerned that a customer of one (or both in this case) of my salons could have such a bad experienceAnd although I am terribly sorry, I will only allow part of the responsibility for this particular experience to be placed upon my staff, and myselfAs stated prior, all of our services and products are guaranteed 100% However, not bringing an apparently serious customer issue to the attention of the management of an establishment where a substandard service is performed, and then expect a (more than) 1000% refund seems a bit ludicrous I was in no way rude to Ms [redacted] during our conversation, but when her “fair compensation” turned to outright extortion, I gladly invited her to file this complaintI do not think that my stylist was at all “negligent” in performing her service(anyone can make mistakes, and maybe this was the case But negligence? No.The only negligence in this case is not immediately bringing an issue to the attention of management(I **the owner and franchisee [redacted] was actually in the store rendering services when the original “horrible” cut was done) As for “compensation”, and to resolve this issue, I will resubmit my previous offer to refund three services, plus tax, to the credit card that Ms [redacted] paid with at the time of the original serviceAccording to regulations, the card used must be presented in the salon where the charge was originally madeLeah [redacted] M***Franchisee / OwnerGreat Clips - Enchanted HillsGreat Clips - [redacted] ***

We are in receipt of your letter forwarded by the Revdex.comLive Well Financial appreciates the opportunity to? respond to your concerns.? Unfortunately, getting a loan approved can be challengingMany people who attempt to qualify for a new mortgage discover that? there are credit issues, tax liens, or title issues that they were unaware ofWhile we are in the business to make loans, we are? legally required to follow due diligence protocols before we can approve a loan.? It is my understanding from the loan officer (Zachary B***) that you initially disclosed that you had worked for several auto? dealerships over the last two years and received commission income averaging over $ [redacted] annuallyWhile there are no? guarantees, loan officers and their clients make the best educated guess when deciding to order an appraisal and move forward in? the loan qualification process; and because there is no underwriting of a loan before an appraisal is done this is generally based on? the material representation of the applicant.? Unfortunately, when the processer began to investigate your employment they found that you had worked for at least six? different companies in the last months (dealerships, restaurants, transportation services, etc.), and I also understand that you? additionally switched your employment again during the qualification process.? The end result, is that we were not able to qualify you for the amount that you had originally requested, and under the totality of? the circumstances, I am very sorry that the outcome did not match your expectations.? If you choose to continue to work with our company, then I cannot promise you that the outcome will be favorable given some of? the circumstances we are contending withHowever, I can assure you that we will put our best foot forward to try and provide? you with an acceptable loan.? Please feel free to call me if you have any questions.? Yours truly,? Bill N [redacted] ?

From: Michelle M***Date: Tue, Sep 29, at 3:PMSubject: ID # [redacted] Great ClipsTo: [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Dear [redacted] ,Thank you for taking the time to speak with me today regarding our customer issue with his gift card.We were able to locate the issue from the previous owner and have issued a new gift card to replace his depleted one.We are happy that we were able to resolve this matter for a valued customerWe make all efforts possible to provide the best customer service to our clients at all times.Thank you again.Michelle M***GM | GreatClips###-###-####

Complaint: [redacted] I am rejecting this response because: This is not a fair settlementI am not asking to be put in a better position than before this horrific haircut happened nor am I trying to extort Great ClipsI would like to be left in the same position as when I walked in, unfortunately my hair cannot be given back to me but my ombré color can be restoredI can provide proof by photos and statements of my own that my hair was not damaged nor dry nor my colored faded outWhen I left the 2nd Great Clips I was not 100% satisfied I was relieved that at the very least my hair although much to my dismay was a lot shorter was an even professional haircutIt was not a style I would have chosen for myself but It was the haircut I had to get to even out the haircut I was given at the 1st Great Clips I had no intentions of removing my ombré anytime soonI was in fact letting my grow and asked repeatedly to cut the least amount possibleA fair settlement would be to refund the price of the horrible haircut I received and pay for the cost of ombré color to be restored to my hair which I will be happy to provide an estimate of the cost Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

I emailed [redacted] that I would refund his haircut or send a gift cardI also told him to send me which he preferred and that I need a address where he would like me to mail it toWe have no problem doing what he has requestedI am waiting on a response from him still at this time[redacted] ***- district manager

February 19th 2015Dear Sir/Madam, We received your letter from Revdex.com serving Metro Washington DC and Eastern PennsylvaniaI am sorry to hear that customer [redacted] are not accepting to pay full $86/- which was fully served by our stylists from our GreatClips at South Riding store, [redacted] Southriding VA ***.I manager Pramod T***, was at that time serviced for both the [redacted] family members and clearly explained that our blow-dry prices are $35/- which not include (Shampoo & Haircut)Yes, I agreed to give her $10/-off on blow-dry price for both [redacted] family severedAttached (No: 1) are our GreatClips price list, which I can only give discounts on available coupon which was "WOMENS DAY SPECIAL" couponwhich applied for only blow-dry and customer invoice is charged after the discount taken outAttached (No:2) is the invoice billed to customer We did NOT agreed on giving total of $25/- for each customerI may not have authorized to give that much discount.Details on Greatclips invoice # [redacted] are as follows: customer for Lily Borg: (Haircut $14/-Shampoo $5/-Long Style $35–$10=$25/-)Total Cost: $44/Customer for [redacted] ***: (Kid Haircut $12/- + Shampoo $5/- + Long Style $35–$= $25/-) Total Cost: $42/The total invoice # [redacted] is amount of $86/-These above prices were clearly explained to customer [redacted] and after her acceptance we fully completed our services.I am sorry if customer [redacted] misunderstoodI am not authorized to change the price for the service we finishedPlease kindly contact us if any questionsSincerely, GC.Store Manager Pramod T