Great Clips

We have contacted Mr [redacted] via telephone There is no answer We have left messages and our call is not returned

General Capital has an excellent reputation in the Milwaukee community which it has taken years to cultivate, takes customer concerns seriously, and is happy to address Ms***'s customer service issue.General Capital is a co-owner and the manager of the [redacted] ("***") parking lot Ms [redacted] references The parking lot provides parking spots on a month to month basis for which it charges a market rate Because of increased demand for parking and a shortage of available parking in the area, the [redacted] parking lot currently has a waiting list In addition, General Capital conducted a market survey and found that the parking rates being charged were below prevailing market rates in the area The operations have experienced increased costs in terms of insurance and real estate taxesWhile communication can always be improved, the notice was an attempt to gradually increase the parking fee to market over a several month period to allow customers who did not wish to continue to park at [redacted] to find alternative solutions Thus while the notice was sent April 7, 2017, the rate increases by $per month for May, June and July and does not increase to the market rate of $per month until August 1, 2017.As Ms [redacted] notes, a gate was installed, but is not currently in operation Contrary to Ms***'s claim; however, the parking lot is regularly monitoredFirst time offenders are notified by placement of a flyer on the car's windshield Multiple-time offenders are ticketed and towed General Capital has regularly had cars that are illegally parked ticketed and towed The parking lot is secure and safe as evidenced by the historical safety record with one breover the past two years We are currently evaluating the activation of the gate and implementation of a card reader, but have been concerned in the past about the increased cost and parking rate implications for our customers Our historical monitoring practice has served both General Capital and our customers well.We apologize that we failed to communicate properly with Ms*** As a month-to-month parker; however, she is not locked into a long-term contract with us and is free to park wherever best suits her parking needs.I am happy to discuss this personally with Ms [redacted] as well (and have copied her on this email) The General Capital individual with whom Ms [redacted] spoke originally is out of the office on leavePlease let me know if I can answer any additional questions(I am in and out of the office, so email is probably an easy way to reach me)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below once again, they have lied....I never received a phone call, and I most certainly do have a voicemail set up....perhaps they are calling the wrong number...which given how laissez faire they are about the whole situation makes total senseThey are fabricators and liars...I have seen nothing elseThey have a total lack of professionalism and in my opinion they are telling you they reached out when in fact that just isn't the case Regards, [redacted]

Revdex.com:At this time, I have not been contacted by Baron Nissan, Incregarding complaint ID [redacted] .Sincerely, [redacted] ***

Great Clips is a value haircare system with over 4,salons nationwideWe have aguarantee process, which includes having the customer return; have supervisors work withthe client to reach satisfaction: refunding the cost of the service when necessary: and offeringfollow up service until satisfaction is receivedWe have worked with this client to helpremedy her complaintWe have stylists working for us in the Treasure Valleydoingover 300,haircuts last year, and all are State of Idaho certifiedplus they receiveadvanced training at the Great Clips School in BoiseWe also notified the customer wereviewed the work of her stylise and since one of our employment requirerments is listen to thecustomer and repeat back the service they desire and perform a directed we elected to partways with this stylistAgainour policy is to work with the customer over time to ensurethey are satisfied and that offer was made to this customer and is till offered.Thank you

I have gone to a great deal of effort to attempt to work this out with Mrs [redacted] Mrs [redacted] has failed to provide any proof that we did anything to damage her autoI have supplied back up to the fact that the car was relocated using correct equipment and methods.Further She has taken legal action with the AZ Attorney Generals officeIn her complaint to the Attorney General office She failed to correctly represent the factsI have responded to The AZ Attorney General's officeIn my response to the Attorney Generals office I supplied documented proof(emails, recorded phone calls ect).Because Mrs [redacted] has taken legal actionI feel that the Revdex.com should allow the legal system to take its coarse Please forward me the Revdex.com official decision in this matter as soon as possible.Is it the policy of the Revdex.com involve itself in an active legal disputeIf so please forward me a copy of said policy As a long time member of the Revdex.com in good standing, I feel as though Mrs [redacted] is attempting to use Revdex.com and everyone else that will listen with out regard to actual fact to harass my company for a claim I feel the Revdex.com should close this matter ASAP.As I have told Mrs [redacted] and the AZ Attorney General's office, if and when I am provided with any factual information from a reputable source I will consider her claimUntil that time this claim is closed

Initial Business Response / [redacted] (1000, 7, 2015/12/15) */ The customer requested the haircut to donate the hair to charityFollowing the instructions for hair donation, the hair was placed in ponytails and secured with rubber bands prior to cuttingWhen the hair is cut with the rubber band the remaining hair requires additional cutting to shape the hair The customer was not happy with the end result We apologized and offered to look at the hair and help with the haircut

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have attached a copy of the one and only notice I have received from [redacted] regarding parking on April 19, It first states that parking will increase on June 1, 2017, NOT MAY of If there was anything else sent to me, please provide evidence Linda, since there is employees provided security checks, please forward any records of security checks from the last two weeks from 5:30pm-11:00pm There has also been a break in with the last month as evidence of glass on the pavement I have also noticed people hanging out in the far corners of the lot that is not lighted First occurrence occurred on Feband the second was March 8thI don't mean to be a nuisance but I want what is fair for consumers in the [redacted] ***/ [redacted] occupants Thanks,Natalie ***

The business has responded Please see below: [redacted] came in minutes before closing and needed a haircut and stylingShe was informed a styling may take up to minutes and only a hair cut is possibleAs per her request, [redacted] agreed to stay a little late and catered to [redacted] as she needed to be at a event in the eveningAlso, [redacted] showed up with her hair wet which had conditioner in itOur policy is, if anyone is in the shampoo chair (hair rinse), they will be subject to pay additional $which was NOT taken from [redacted] for rinsing her hair outHer styling service ended after closing hours and we had seasoned stylist working on herI was there on premises and [redacted] didn't address the issue with me at allShe chose to leave w/o tipping neither [redacted] or [redacted] whom had spent over minutes on her and both tried to accommodate her to the fullest, they went above and beyond !! The Salon has 75-customers on the daily basis and [redacted] is well capable of giving haircuts, styling, etc [redacted] paid $for her haircut and $for her blowout (long hair) & wasn't charged for getting her hair rinsed at the shampoo barI have video surveillance and it can be shared if necessaryThough my motto is "the customer is always right", I feel [redacted] is taking advantage of the situationI will NOT be reimbursing her money !!

Re: Company Responding to Complaint ID [redacted] ( [redacted] ) Customer Information: [redacted] Timeline of evenDecember 22, J [redacted] ) came in to our North Versailles location to get his and his daughter [redacted] 's haircut, no one else had accompanied themMy stylists were told by [redacted] that he was the father of a previous stylist that worked for our organization, Jessica W***Jessica had her employment terminated due to the unsatisfactory quality of haircuts she was giving to our customersHer employment did not end amicably, police were called in to escort Jessica off of the property at our Shadyside location.- [redacted] had his haircut by Janys, and [redacted] had her haircut by Stephanie [redacted] asked for the same haircut that Stephanie hasShe asked for the same length and styleStephanie gained approval from her father *** [redacted] had responded with ''It's her hair"Stephanie had continued to cut [redacted] 's hairSpeaking with Stephanie and Amanda (stylist who fixed the haircut at later time) both had said that [redacted] did not sit still while getting her haircut.- [redacted] paid for the haircuts and tipped both stylists- Shortly after [redacted] and [redacted] left the salon received a phone call from [redacted] , [redacted] 's motherShe asked to speak.to the one who cut [redacted] 's hairStephanie spoke with her, [redacted] asked her what haircut her daughter asked forStephanie explained the steps and actions that took place, [redacted] thanked her and got off the phone.-The manager Patty had been relayed the information from me due to Jamie contacting me through my personal Facebook page and I was on vacation.- No complaints had been sent to me as I was on vacation.- On December 26, [redacted] brought [redacted] back to the salon with Jessica (our previous employee) to have the uneven areas of the haircut fixedAmanda had fixed the cut while [redacted] & Jessica talked and yelled at Patty the Manager [redacted] never asked for a refund for the payment of the haircut and the manager thought everyone left satisfied and happy with the outcome.- complaints to the manager from customers in the salon regarding both [redacted] and Jessica being rude and yellingCustomers could not talk to their stylist.- Patty had spoken to [redacted] regarding the service and apologized for the uneven and the customer's inconvenience of traveling back to the salon to have [redacted] 's hair fixed.-I returned from vacation on January 2, and Patty the manager returned January 3, I received all complaints from our corporate office.-January 3, a return call was made from me to [redacted] and a message was left to apologize that I had not received the complaints and complete information from my employeesI also said that if there was anything more I could help with or do to let me knowI never received a call back from [redacted] or family.Resolution for this event;We are able to return the payment for the haircut as well as the tip that was paid a total of $If this is what [redacted] wants we can refund the amount to ***'s Visa credit card that was used for the original serviceWe can also offer free haircuts certificates that can be used at another participating Great ClipsPlease contact Patty at the salon at ###-###-#### and she can set up a time to refund the money and take care of the situation.I have attached ***'s original receipt and [redacted] 's receipt from the redo with Amanda at no charge.If any more information is needed please let me know.Nicki G [redacted] General Manager KR Enterprise Inc.A Great Clips Franchise ###-###-#### Cell (personal)###-###-#### Salon office Gm_ [redacted]

Sent: Monday, September 11, 11:AMSubject: Response to Revdex.com Case [redacted] Date: 9/11/Revdex.com Case [redacted] There were several missed calls from the customer requesting to speak with the manager, who was unavailable due to the manager either servicing another customer or the manager going offsite for company business However, the customer was unwilling to leave a call back phone number in all those instances When the complaint was forwarded to us via the corporate website, we were able to contact the customer the same day via an email address he provided We have managed to resolve the customer issue and refunded his money

After the haircut he received nobody should ever believe him or any of my family would return to Great ClipsSo free haircuts are not an optionAnd, NOBODY has ever called me from Great ClipsI think your managers email says it allThat email is proof that this case should be resolved in my favor

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Great Clips regarding complaint ID
***Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business claims that it has tried to contact me twice...this is a statement, so once again they have lied about attempting to resolve this.
Regards,
*** ***

Initial Business Response /* (1000, 5, 2015/07/28) */
A personal letter of apology has been written to *** along with a check in the amount of $($for the haircut plus $for the tip)haircut coupons were included for free haircuts with the hopes that we would have another opportunity
to serve her in the future for her hair care needs
Initial Consumer Rebuttal /* (2000, 7, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I sincerely appreciate Great Clips' response and their commitment to customer serviceI will definitely return in future if this is the quality I can expectThank you!

This gentleman has been contacted on three different occasionsTwice by my Area Manager, a female, and once by my husband The last time, Friday, June 17th, we reached out to him, my husband left him a message that he wanted to speak to him about his recent experience at the Great Clips in
Chillicothe and to please call him backThe phone number was left on the message Mr*** has chosen not to return the call

Sent: Thursday, March 05, 3:PMTo: drteamSubject: Re: case ***
class="">At this point no. We were unable to evaluate the need for the refund because she became irate and verbally abusive to the general manager. Thanks In a message dated 3/5/11:42:A.MCentral Standard Time, [email protected] writes: Good morning, Thank you for your email. We will forward your response to the consumer for their review. Please advise if Ms*** *** is eligible for a refundRegards, Dispute Resolution Team (SB) Tel: 713-341-Fax: 713-867- The Revdex.com serving Metropolitan Houston & South Texas West Loop South, Suite Houston, Texas Please consider the environment before printing this emailConfidentiality Notice: This E-mail and any of its attachments may contain Revdex.com|Greater Houston & SouthTexas proprietary information, which is privileged, confidential, or subject to copyright belonging to Revdex.com|Greater Houston & SouthTexasThis E-mail is intended solely for the use of the individual or entity to which it is addressedIf you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawfulIf you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout

Dear *** ***,
I initially responded to a *** ad posted by TechReBuy, they responded to my email and I went to their store and purchased the phoneWhen I found out the phone did not work with my service, I sent another email to the same posting that the company had communicated with me through beforeThis was my only means of communicating until I realized that they had a website but by then I had began filling the complaint with Revdex.com
Thanks,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** *** *** ***

Prior to receiving this letter Blakley's had already informed our customer, *** ***, that we are sending a check to her for $ This covers the amount that she paid for the carpet not returned to herAfter making her rug - we inadvertently discarded the remaining small piece
of carpet 4' x 5' and did not have it to return to her *** *** is aware of this refund and stated that this is a satisfactory resolution to the inquiry Allen *** - Blakley's Retail Manager ***