Great Clips

Live Well Financial, Incis in receipt of the Complaint, Revdex.com Case
# ***After performing our due diligence based on the Statement of the
Problem in the Complaint, the company determined that another customer appears
to have entered a telephone number, as if it was theirs, into the
company’s
information system for inquiries ??" thus leading Live Well Financial, Incto
inadvertently telephone the ComplainantThe telephone number appears to have
been entered by a potential customer and thus the provisions of the Do Not Call
Registry were deemed not to apply since Live Well Financial was given
written permission to call the specified telephone number.? ? The company did,? upon discovery of this error, place the
telephone number provided in the Complaint on the company’s Do Not Call
list.? Live Well Financial, Incapologizes to the Complainant? and
to the Revdex.com of Central Virginia for this incident.? The
company understands the frustration of the Complainant in this matter and will
not be calling the telephone number provided in this Complaint.? ?

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[I recently received your reply from my initial complain with Live well FinancialPerhaps your loan officer didn't explain himself thoroughly during his educated guess as you put itBut I was upfront about changing jobs prior to reaching the underwriting stageWhat you fail to realize is that I provided everything up front and once again your loan officer Zachary B*** made an educated guess about how much I would be pre-approved for which was way more then my offerWhat I'm trying to understand is why would your loan officer give me a green light to order an inspection and appraisal just off a "educated guess"Once again my information was in his hands prior to getting this far into the processIf anyone would have told me that we are guessing a possible approval I would never offered my information to do business with your companyWhat I'm seeking is a refund for the funds that I paid out of pocketThis is solely based on the fact that your loan officer said we are good to go prior to anyone from underwriting approving the loanMy suggestion is to inform potential future clients that you are making a "educated Guess" disclosure prior to doing any form of business with Live Well FinancialI assure you that you would not have had this problem if Zach B*** would have told me Jonhattan I'm guessing you can get approvedI would have walked away and seek other assistance elsewhereBe more transparent and upfrontYour loan officer sold me a dream by over promising and under deliveringProvide details of why you are not satisfied with this resolution.]
Regards,
*** ***

I apologize for the delay but I did not receive this letter until  recently.  Ms.[redacted] was served at 12:04 pm. on 3/25/2018 at our [redacted] location. She was there with one other person. She paid $13.00 for each  haircut. On 3/30/2018, she returned to the salon and the...

Manager issued her a refund for her haircut and offered complimentary services. The Manager  is no longer with us but this was documented on our internal customer service form. There is nothing else stated on the form.  What was done and offered is consistent with our policy. Ms. [redacted] was refunded her money and offered free services.   Ms. [redacted] accepted the refund and I assume by  this complaint, she may have declined the services at that time. I do apologize for any problems that may have occurred during her visit.  I know  how upsetting it can be to not get what you had hoped or wanted and I would like to offer her the free services again. If she is uncomfortable in  returning to this salon, any Great Clips will be happy to assist her. Our trained staff would be more than happy to discuss her haircare  needs.  She can contact any Great Clips salon directly to arrange a consultation.

Revdex.com:At this time, I have not been contacted by Baron Nissan, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Please see resolution below for case [redacted]. As I stated to you on the phone, we had already provided the customer with three free haircuts – a $45 value – and now we have refunded the seven dollar disputed discount amount.  Sent from my iPhone Begin forwarded message:   On Oct 19,...

2016, at 8:32 PM, Gabriel Wagner <[redacted]@yahoo.com> wrote:   ok, thx   From: ZNewportTraining <[redacted]@greatclips.net> To: [redacted]@yahoo.com Cc: [redacted]@greatclips.net Sent: Wednesday, October 19, 2016 5:45 PM Subject: Great Clips Valued Customer,     We are contacting you regarding a letter sent to us about a grievance you have. We sincerely apologize for the poor experience you had with us. I understand your frustration and wish to make things right. In your letter you requested a refund of the difference of the coupon. We will be more than happy to compensate you your loss. Please come by the Menifee Great Clips at your convience to receive the refund.                                                         Best Regards,                         Newport Crossing Management

Revdex.com:At this time, I have not been contacted by Baron Nissan, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

This complaint has been closed with the customer

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

First, Natalie, you are absolutely correct!  The date for the initial $10 increase in my email of last evening was incorrect.  You are correct in that you had an additional month of parking at the lower $50 per month rate, which we hope was a benefit.  Second, we appreciate your concern about safety and also take the safety and security of our properties seriously.  I am attaching a copy of the Parking Lease you signed.  Please note that even though we monitor the parking lot, it is not required under the Lease.  The Lease clearly states that we are not responsible for theft or damage (Section 12) and not liable for  damage or loss (Section 14).  We are happy to respond to incidences of which we are made aware and are attentive Landlords.   Again, we apologize that market factors necessitated an increase in parking rates that has caused you angst.  Fortunately for you, this is a month-to-month contract  (Section 2) and you have the choice of whether to continue to park in our lot.  If you choose to exit the contract by the end of this week (May 5, 2017), we will not charge you for the month of May.  Please let me know how you would like to proceed. Natalie – I am sincerely sorry that this has caused you so much consternation.  I will give you a call.

Sent: Monday, September 11, 2017 11:38 AMSubject: Response to Revdex.com Case [redacted] Date: 9/11/2017 Revdex.com Case [redacted] There were several missed calls from the customer requesting to speak with the manager, who was unavailable due to...

the manager either servicing another customer or the manager going offsite for company business.  However, the customer was unwilling to leave a call back phone number in all those instances.  When the complaint was forwarded to us via the corporate website, we were able to contact the customer the same day via an email address he provided.  We have managed to resolve the customer issue and refunded his money.

Initial Business Response /* (1000, 6, 2015/06/08) */
All of our services are guaranteed. I will be more than happy to issue the consumer a refund. Please have her call XXX-XXX-XXXX to make arrangements on how she would like to receive the refund.

The female manager DID offer Mr. [redacted] 6 months of free haircuts.  He refused them.  My husband called him on the evening of Friday, June 17, 2016. He left Mr. [redacted] a voice message stating he would like to discuss his sons recent haircut and to please call him back.  My husband left his mobile phone number.   Mr. [redacted] had chosen to not return my husbands phone call.   If he has decided he would like to talk to my husband, Mr. A[redacted], he can be reached at ###-###-####, this is his mobile number.  Otherwise, this case is should be closed due to inactivity on the Mr. Rippeth's part.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have attached a copy of the one and only notice I have received from [redacted] regarding parking on April 19, 2017.   It first states that parking will increase on June 1, 2017, NOT MAY of 2017.  If there was anything else sent to me, please provide evidence.  Linda, since there is employees provided security checks, please forward any records of security checks from the last two weeks from 5:30pm-11:00pm.  There has also been a break in with the last month as evidence of glass on the pavement.  I have also noticed people hanging out in the far corners of the lot that is not lighted.  First occurrence occurred on Feb. 22 and the second was March 8th. I don't mean to be a nuisance but I want what is fair for consumers in the [redacted]/[redacted] occupants.  Thanks,Natalie [redacted]

after this customer complained my General Manager and part owner Jennifer [redacted] called and talked to him. she said how sorry we were that this happened to him. the online check does cause confusion sometime and if we had made the mistake we were sorry and sorry if our staff was rude. we...

offered him free haircuts and he said he was too mad to ever come back. the mistake Jennifer made was she did not tell him she an owner. so he wrote back and said he wanted to talk to an owner I called him and Jennifer called him and he returned neither of our calls. of course we never want an unhappy customer but I am not sure at this point what more we can do. we also offered him free haircuts at another Great Clips. we try to do our best but I am sure at times we make mistakes. this salon has been here for 30 years and this is the first complaint to the Revdex.com, so of course this upsets me! my name is Regina [redacted] I have owned this salon for 30 years and am very proud of it. if the consumer or you want to reach me please so [redacted]@comcast.net no we are not perfect but we do try very hard!

The female manager offered no refund. I have not received any message from anyone else. This is the female mangers response acknowledging the terrible haircut. [redacted], I really appreciate the photos. They will help me in my documentation process on this. You are absolutely correct. That is very bad. From what I can see here it doesn't look like we could do too much to fix it at its current state. I'm going to put your son in for 6 months of free haircuts so that we can trim lightly to get it evened back up. I apologize for the stylists lack of effort in your sons haircut and I assure you that is not how we train them to do business. Each stylist is licensed by the state and sent to training through Great Clips corporate. As you well know now that doesn't always constitute a good stylist. Its customers like you who are willing to share your story that help us weed through the problems. I appreciate you again and will get your sons account updated now. Thank you again Samantha

From: Michelle M[redacted]
font-family: arial, sans-serif;"><gmgreatclips@[redacted].com>Date: Tue, Sep 29, 2015 at 3:27 PMSubject: ID # [redacted] Great ClipsTo: [redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Dear [redacted],Thank you for taking the time to speak with me today regarding our customer issue with his gift card.We were able to locate the issue from the previous owner and have issued a new gift card to replace his depleted one.We are happy that we were able to resolve this matter for a valued customer. We make all efforts possible to provide the best customer service to our clients at all times.Thank you again.Michelle M[redacted]GM | GreatClips###-###-####

We feel that this claim is fraudulent. I believe that the car had this issue before we moved it. the car was in general poor condition (see photos) We attempted to view the car at the mechanic shop and were not allowed to. We asked for photos of the damage that was caused in the process of the...

relocation, we were told that the were none. The mechanic that the car was taken to has a bad rating on the Revdex.com, and is listed an several rip off web sites. This vehicle was relocated less than 500 yards with out leaving the parking lot. It was towed with a modern wheel lift equipment. This equipment picks up the car by its wheels causing no more stress than the car sitting in its parking place. The tow was done according to the instructions on "[redacted].[redacted]" it was wheel lifted using wheel straps. I have communicated with Mrs [redacted] several times explaining our point of view. She will not be happy unless I make repairs for damage we did not cause. Or file a false claim to our insurance. She told me that she was going to sue me. That is her right. [redacted]###-###-####[redacted].[redacted].[redacted]President Towing Professionals of Arizona, Inc.

The issue was resolved with the Customer directly

In response to the recent customer complaint regarding being overcharged for services, we have reached out to the customer directly to resolve the situation. After reviewing the complaint, we are issuing the customer a refund for the full haircut service amount of $12.00, plus the $2.00...

tip that was included in the charge when it was run. The refunded amount was mailed to the customer on July 26, 2017.

We have contacted Mr. [redacted] via telephone.  There is no answer.  We have left messages and our call is not returned.