Green Bay Packaging Inc

I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me Have received the refund
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My original complaint - *** filed on 4/18/was resolvedHowever, part of the resolution was a refund of the down payment to the credit card used to purchaseIt has not been creditedIn addition, we have not received confirmation of the rescission of the contract.Refund to credit card for down payment ($1563.00)Confirmation of rescission of contract.Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
An amicable solution would be to refund my money and void the contract since I attempted to cancel before the seven day deadline *** *** responded to the complain, which means she is aware of who has the authority to release me from a contract that I was pressured and fraudulently enteredThe Sales Manager and Representative is payed on commission so naturally they would not admit to forcing anyone to sign a contract Massanutten misrepresented their program and they know how they do it I have talked to many other customers who have been treated the same way You are making a practice of defrauding the public out of money The States Attorney should look into your practices and stop you.This is a case where the buyer feels cheated and lied to and the cancellation had not expired when I first voiced my intensions to cancelMassenutten is a company desperate to make money off of anyone that they can swindle and mislead. I will be seeking legal advise.
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. The business has already resolved this complaintI consider this complaint resolved
Regards,

I reached out to *** *** by phone this morning and she returned my call this afternoon. We were able to refund Ms*** the $deposit and cancel her visit to the Resort. She should have received e-mail verification of her refund and she has my contact information if the need
should arise for her to contact me. I hope that Ms*** can take a trip to visit the Resort at a time that is more convenient to her in the future. Please let me know if there is anything further I can do to assist with this matter and I hope you have a great day.Sincerely,*** ***Director of Hospitality AdministrationMassanutten Resort

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meHave received the refund
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to send me an email to reschedule, if it does, will consider this complaint resolved.
Regards,
*** ***

We have completed our investigation into the claim by Ms***. We first would like to apologize for the terrible customer service that Ms*** received throughout this experience and we would like to assure her that our Resort puts an emphasis on our guests experience with
particular respect to customer service. The team members referenced in her complaint will be dealt with by the appropriate management in their division. I have attached the receipt for the full refund of her $transaction and we have cancelled her appointment. We do hope that Ms*** will consider visiting our Resort in the future and we would like to assure her that we are confident it would be a great experience. Please let me know if you need any further assistance with regard to this matter and I hope you have a great day.Sincerely,*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** *I was given the wrong information and was misled by the representatives of the companyI informed the woman that I spoke with that I was initially told that if for some reason I was unable to make the date previously scheduled for “June 5, 2017” That I would have to call in and reschedule or more importantly “receive a full refund if I called week prior to the date of the scheduled date” which I did In order for this issue to be resolved I would like to receive a refund of $dollars the amount in which I paidThank you ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Thank you again for your responseAs it was stated before there was a time period that I had to wait in order to be placed in the systemI was told that when I called earlier than the time toldAfter I was able to call in I did that same dayOnce I called I was told that I would not be able to come as planned and even after that I was told no to what was promised originallyBefore I was contacted through the Revdex.com I was continually told no, therefore I had no choice but to make otger arrangementsIf you are saying tgat the contract can not and will not be cancelled due to the seven day wait period I wasn't denied until after my alotted date to call back inIf I would have know that your company would do buisness as it did, I would have cancelled before the seven daysAs stated before, I called back on the date tgat was told to me and when I called before hand I was informed that I wasn't in the system yetThis is not acceptable and I feel bamboozled because you and the staff know that things were done wrong and I should be allowed to cancel due to the way this situation was mishandledThis is not a company that I want to do buisness withWhen you know you were wrong and still don't want to accept responsibilityTgis does not settle my complaint because I want this contract cancalled

Thank you for allowing us to reply to this customer complaint about her recent visit.Ms***,We are terribly sorry for any confusion about the deposit for your recent visit with us and I have reached out to the office who scheduled your seminar who will be in touch with you over the weekend to
see if we can figure out a resolution Again I apologize for the inconvenience of this experience during your vacation and we hope you will come back to visit with us in the future.Sincerely,*** ***

Thank you for the opportunity to address Ms*** complaint with regard to her deposit. First we would like to apologize for any confusion and let Ms*** know that at this time we have refunded her deposit and she should see the funds in her account in the next day or two. I
would like to offer that the $deposit would have been refunded upon completion of her tour of the grounds as Ms*** stated was explained to her in her complaint. We have thousands of guests that take us up on the day and night stay at the resort each year and they are all refunded their deposits upon completion of the tour and there is most certainly no purchase required. So this is not a "scam" as she indicates in her complaint after acknowledging the deposit would have been refunded following her tour. Thanks again for the opportunity to reply to this complaint.Sincerely,*** ***

I spoke to a Ms*** *** who is also on the contract with Mr*** yesterday and told her that I would have a closing officer give her and Mr*** a call today to answer any questions that they may have with their purchase. I followed up with the sales office again this morning
and they indicated that someone will give them a call today to hopefully clear up any misunderstanding. Thanks for allowing us to reply to their concerns and I hope you have a great weekend.Sincerely,*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response given by Mr*** does not address nor answer any of the issues in my complaint. The timeshare process and experience delivered by Massanutten has been deceptive, difficult to endure and exhausting from the start. Based on the invitation letter, we were led to believe that the “VIP Guest Special” had a short tour with the purpose of familiarizing us with the facility during our stay. It was not communicated that this came with strings attached in the form of deceptive high-pressure sales. Had I been aware of that, I would not have brought my 2-month-old child along. We were informed that the whole process would last about an hour to an hour and a half. In reality, it lasted closer to five hours, we had a two-month-old baby with us, and we just wanted the “tour” and nightmare to end. It was a high-pressure sale in a very crowded and noisy room that did not allow for a private conversation between me and my wife nor with the salesmen. It did not allow us to ask questions or absorb answers. When making large purchases, it is customary for my wife and I to take at least hours to review the documentation, our finances, and other variables to ensure that we are making the best decision for our family. We were not afforded this opportunity by Massanutten without a penalty. We were told that if we did not sign that day, then the price would increase, the options would change, and the additional perks would no longer be available, or the timeshare would no longer be available. In addition to this, as we were trying to leave, a “closer” came in and applied more pressure to get us to sign right then. Again, by this time, we were exhausted, worn down, and vulnerable to their tactics. We did not expect any of this based on the invitation that was extended by Massanutten and therefore we were inadequately prepared physically or mentally to handle the onslaught of pushy salesmen or the volume of information thrust at us in the time constraints given. We were hungry, thirsty, tired, overwhelmed, and had a new born baby who was way beyond her comfort zone which I feel was exploited by the salesmen to force us into quickly glossing over the fine print documents one of which is pages long. There are many more details, lies, and omissions that can be added to this rebuttal if necessary
Regards,
*** ***

Thank you for allowing us the opportunity to reply to Mr***'s complaint.Mr***,I am sorry that you have chosen to stop paying for the timeshare you contracted for back in If you are able to get your account brought current there are many resources available to assist you with
making your reservations The Resort has an onsite RCI representative who would be more than happy to assist you in understanding how to make the most of your ownership through exchanges We also do have a program in place that does offer financial incentives for our owners to refer friends as potential customers and you are certainly still able to participate in this program As for the increase in your annual dues, the Mountainside Villas are independently operated by their owners association They voted to add washers and dryers to their condominiums and this resulted in a onetime increase in the annual fees, for questions regarding this decision you are more than welcome to contact your owners association directly at *** We have thousands of owners who enjoy vacations annually with their families and we would like to assist you in any way that we can to add you to this group of happy owners.Please let me know how we can be of further assistance in helping you bring your account current.Sincerely,*** ***

Thank you for allowing us the opportunity to reply to Mr***'s complaint. Mr***, I am terribly sorry for the customer service that you received from the marketing office when you had called in to ask about your reservation I assure you this does not meet the level of
service our guests expect and deserve from our organization The marketing office did acknowledge having to put you on hold so that the representative could get approval for cancelling your reservation as well as authorization for the refund of your deposit They also acknowledged that this process did take a little longer than what is typical For that I do apologize At the time that I contacted the marketing office they had already processed your refund, so you should see that reflected in your account in the next several business days As I do apologize for your experience I would like to ask that you consider our Resort as a vacation location for you and your wife in the future We have thousands of customers who take advantage of our promotional visits each year who have great experiences We also have a strong ownership base who truly enjoy their experiences with us here at the Resort each year With that said we have removed us from our contact list as you requested.Again I hope you accept my sincere apology for the lack of customer service from this particular experience and we hope to see you in the future.Best regards,*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** The settlement agent informed me that I will have two bedrooms but on one year it will be a stove top kitchen and the next year it will be a full kitchen No one clearly stated that what I purchased was a one bedroom not similar to the luxury unit I occupied No one made clear that Casa de Campo would be different from the luxury model where I stayed The floor plan I was shown was a two bedroom - again I am stating that it was dog-eared and showed a two bedroom not a one bedroomUnfortunately what the staff at Massanutten verbally stated was different from what I was made to understand My only proof is the dog eared page that led me to believe that what I purchased was a two bedroom unit Again, they did not show me the unit that they said I bought How else will I know that I bought a one bedroom - not a two bedroom? This apparently was a sale where the staff was not straightforward, perhaps intentionally. They should take the unit back and refunding me with all the payments I have made

Thank you for notifying us of the customer's response. We did not attempt to e-mail the customer, we did however attempt to call the phone number on file several times to assist her with rescheduling her weekend getaway. Since she has now requested again that we refund her $deposit we have gone ahead and credited the card we had on file. It may take a few business days for the transaction to process, but we hope this is an acceptable solution for the customer. We would like for her to consider giving our company consideration in the future we do have thousands of guests who participate in the same program that Ms*** had signed up for and they really enjoy the weekend getaway. We do apologize again for the manner in which she was treated and assure her that the employee in question has been disciplined. This employees behavior is not acceptable to our organization and we do continue to strive for great customer service. Thanks again for taking the time to review our submission and I hope you have a great day.Sincerely,*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response does not resolve my complaint for many reasonsFirst, after the deceptive practices by the sales person who sold us on the points, you are going to make us wait years to get out of the contractSecond, you shamefully do not take responsibility for anything related to RCI As you indicated in your response" As for the RCI fees and how owners are able to use their points Ms*** would have to address that with RCI which is a separate company." The use of rci and points/weeks are one of the main reasons people buy time shares in the first placeMy husband and I fell victim to a fast talking deceptive sales person who made promises about how RCI points can be used and now you are saying we have to address that with RCIWhere is your responsibility in this matter? Don't you represent RCI? My recommendation is to have all sales presentations audio recorded for quality control purposesYou would not believe what people will do to make a sale and furthermore the recording will keep everyone honestFinally, Our complaint is not with the property at massanuten, we usually have a great time thereThe issue is with the communication from sales people and deceptive practices that have costed us lots of money and put use in a contract we will be stuck in for many years to comeThis company's practices are not right and all they can say is " you will have to deal with RCI which is a separate company." More should be done to allow us to get out of this contract
Regards,
*** ***