Green Bay Packaging Inc

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did receive a call from [redacted] on December 21, 2015 at 2:28 PM, asking me if heard from [redacted].  When I told her that [redacted] left me a message with the wrong phone and that I had filed a complaint with the Revdex.com, she ended the call.  Nothing else was said or discussed.  We were on the call for a total of 1 min 27 sec.  I still have the time/date of call.  My question about the maintenance fee was very clear and the answer I received was clear.  I didn't misunderstand anything.  When doing the paperwork, it was rushed through and done very fast, but the question was asked and answered before completing the paperwork and before I agreed to anything.  Also, I was only shown one property, not multiple, maybe it's some confusion on their part?  They lied to make a sale!
Regards,
[redacted]

After speaking with the sales manager, it is determined that we remain with our decision not to cancel the contract. [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Company has resolved issue by providing the due refund (for services not rendered). You can close this complaint ID now. thanks!
Regards,
[redacted]

Thank you for the opportunity to reply to this customers complaints about her ownership.Ms. [redacted],I am terribly sorry that you have yet to get the full benefits of your ownership with us.  I would be happy to assist in any manner that I can to get you a reservation or explain any of the...

details to your ownership that would help to get you out enjoying what you purchased back in 2015.  Now that you are caught up on your annual maintenance fees we can go ahead and help you to secure a reservation.  Since your ownership is an odd year and your week is a floating week we will want to assist you in getting a reservation as soon as possible as the weeks do fill up quickly if you have a specific time to travel in mind.  I would also be willing as a one time good will gesture to assist you with getting back the week you feel you missed out on.  We want to do anything we can to assist in making your ownership experience a good one.  Please feel free to reach out to me directly by email so that I can assist.Sincerely,[redacted]

Thank you for the opportunity to respond to Ms. [redacted] complaint.  Ms. [redacted], I am sorry for any confusion I would be more than happy to explain in further detail the manner in which your maintenance fees are due.  There can be some confusion as to how the maintenance fees are paid on a bi-annual product, if that is the case please feel free to speak directly with our owners association at [redacted].  I would also be more than happy to provide you with the acknowledgment form that you initialed at closing that covers the 2015 maintenance fee that was due to be paid.  If you feel that setting up a monthly payment plan would be beneficial to spread out the cost of your annual maintenance fees we will be more than happy to set that up for you as well.  Please let me know if there is any manner that we can assist with your ownership.Sincerely,[redacted]

Thank you for allowing us to reply to Ms. [redacted] complaint.  Ms. [redacted],I would first like to apologize for all of the trouble that you have had getting in touch with someone who could assist you with your ownership.  I do see where you purchased your Woodstone Meadows unit in March of...

2016.  I also notice that your first occupancy of the unit that you own is scheduled to be week 20 of 2017.  We would be more than happy to get you a reservation for the time that you own and explain any items that you have questions on.  I believe what someone was attempting to explain to you about changing your week is that in order to do so you would contact [redacted] the exchange company that offers you access to over 7,000 other properties that you can exchange your ownership to travel to.  We have an onsite [redacted] representative who would be happy to answer any questions you would have with regard to the exchange program and all of the benefits that [redacted] has to offer you along with your ownership at the resort.  I believe we have an email address associated with your ownership file and I will send an email soon, so we can hopefully get all of your questions answered.Sincerely,[redacted]

Thank you for the opportunity to address Mr. [redacted] complaint. Mr. [redacted],As we stated in our letter to you in August we are terribly sorry that you are unhappy with your ownership and we truly do strive to keep all of our owners happy and enjoying the products that they have purchased with...

us.  We are sorry that you were unable to continue making the payments for the plan you arranged with us to get your annual dues caught up so that you can begin using your ownership.  We would be more than happy to assist you in anyway that we can to get your dues up to date so that we can secure you a reservation to use the timeshare you have purchased.  Your owners association can be reached at [redacted] if you would like our assistance getting you caught up.  Our offer to send you any of your contract documents still stands as well if you feel that it would better help you to understand your ownership.Sincerely,[redacted]

Thank you for the opportunity to assist Ms. [redacted] we will have someone from our sales office contact you to work out the details to finalize your down payment and from there we will be able to get you the vacation ownership you contracted for back in April of last year.Thanks,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I was contacted by a representative of the company named [redacted] who was very nice and after hearing my side of the story apologized and agreed to refund my $75 deposit, which I have received. Thank you and I consider this complaint resolved.
Regards,
[redacted]

Thank you for allowing us the opportunity to reply to Mrs. [redacted]'s complaint.  We apologize for her inability to get through on the phone lines at this time of year our phones are extremely busy, but we do take all of our owners concerns seriously and we are working to relieve the...

congestion.  I do see where Mrs. [redacted] was in contact with our Assistant Reservations manager by email back on the 10th of January from there Mrs. [redacted] and our manager emailed several times over the course of the week and we were able to secure her reservation for the unit she requested.  If there is any other manner in which we can be of assistance please let us know.Thanks,[redacted]

Thank you for allowing us the opportunity to address Ms. [redacted]'s concerns.Ms. [redacted],We are terribly sorry for the frustration you experienced during your recent visit to our WaterPark.  We will have a manager get in touch with you so that we can get more details from your visit and address your...

concerns.  We do appreciate your feedback as these prove to be great training tools for our managers and staff.  While we understand it may not have been possible during your visit we always appreciate the opportunity to fix a problem as it occurs and would have welcomed the feedback while you were here so that we could have addressed it before you were dissatisfied.Thanks again for the feedback and someone will be in touch soon.Sincerely,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to reply to Ms. [redacted]'s complaint.Ms. [redacted],First I want to apologize for any confusion but the Resort does not currently have a buy-back program.  Your timeshare is a deeded piece of property that you are free to sell, we highly recommend you avoid any company...

who is promising they have a buyer lined up for your ownership if you are willing to pay them any sum of money up front.  We have seen a rise in the number of scams of this nature over the past few years.That said we would prefer to help you in anyway that we can.  You have owned with us since your initial purchase in 2009 and with the upgrade purchase you made in 2012 you have a tremendous property to exchange or use here at the Resort.  If it would be more palatable for your finances your owners association would be happy to set up your annual dues on a payment plan and they can be reached at [redacted].  We would also be more than happy to assist you in securing a reservation to use your timeshare.Again we apologize for any confusion and we would like to help in anyway we can to make your ownership with us a good one.Sincerely,[redacted]

Thank you for giving us the opportunity to respond to Ms. [redacted] complaint.  The purchase that she made through the resort was to trade her Woodstone Luxury week 30 even and apply the equity for a Regal Vista week 27 Odd unit.  The move from a Luxury unit to a Regal Vista week 27 is a...

great purchase.  If she wants to reserve the unit and week that she owns she would need to call RCI and schedule her time 13 months prior to her week and there is no fee for the home week reservation.  As for the RCI fees and how owners are able to use their points Ms. [redacted] would have to address that with RCI which is a separate company.   The [redacted] can opt out of their points after the three year contract is up at which time they can resume using the week at Massanutten as they had in the past, which is still an option if they make their home week reservation.  If they would like we can have a closing officer give them a call to go over the details of their contract, which we feel is a substantial upgrade to their ownership.  Thanks again for allowing us to reply to the concern and we would like to make Ms. [redacted] ownership work for her in any way that we can.Sincerely, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not interested in trying to make a reservation with the resort because I was lied to. The ownership was misrepresented and I want no part of this resort. I want my ownership terminated and I want documentation confirming I am no longer an owner. 
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While I appreciate the ackowledgement and apology that no one has contaced us to resolve our issue, this response from the resort did not address our issue or resolve our claim that we should have use of points between October 2016 and September 2016 without borrowing points from future year use.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]