Green Bay Packaging Inc

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to address Ms. [redacted] complaint.Ms. [redacted],I am truly sorry to hear about the issues you have been dealing with in securing a reservation to use your time-share that you own with us.  We have two terrific teams who can help you to get the most use out of your...

ownership.  One is our onsite RCI representative who can assist in securing you reservations through the exchange system for your ownership she can be reached at [redacted]  We also have a team whose sole job is to help our owners who are having a difficult time navigating their new purchases and ownership.  They are our New Owner Vacation Advisors they can be reached by email at [redacted].  As you are current on your Owners Association Dues and your occupancy begins in 2018 we would love for one of these programs to be able to assist you in getting out on vacation.  Please let us know if you would like for us to have one of these groups reach out to you directly to see how we can help.As for cancelling your purchase during both your initial purchase as well as your upgrade to Regal Vistas you were provided with a non-waivable right to cancel as outlined in your contract paperwork.  This allowed for a seven day rescission period as required by the Virginia Timeshare Act.  We did not recieve notification of your request to cancel within the rescission period and thus we will not cancel the agreement.  We would be happy to supply any of your contract documents that you think would better help you to understand your purchase.  We hope to keep all of our owners happy and ejnoying the products they have purchased with us and with that in mind please let us help you secure a reservation.  Again please let me know if you would like for us to start the conversation by having someone reach out to you otherwise we will look forward to you contacting us to get you on the vacation you deserve and have purchased.Sincerely,[redacted]

Ms. [redacted],I would like to apologize on behalf of the resort for the frustration that you have encountered in the upgrade of your ownership to points.  We have thousands of owners who have converted to points and they really love the flexibility of the product.  There are some differences...

on how points operate verse the weeks based product that you have owned since 2003.  We will be more than happy to get you in touch with [redacted] the On-site RCI representative here at the resort.  She would gladly explain to you in further detail how the points system works and how to get the most out of your points ownership.  She is also very versed in explaining how the usage year works for your RCI points account.  Points offer increased flexibility and you do have the opportunity to borrow against they upcoming year to reserve a vacation.  [redacted] would be more than happy to explain this option to you as well.  Again please accept my apologies for the lack of correspondence you have received to this point and if I can be of assistance to help you get a reservation or to get you in touch with our RCI representative please let me know.Sincerely,[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. It is unfortunate that Massanutten has not answered any complaints here. I did not ask for and do not want any vacation planning help or incentives to round up friends and family to get into this timeshare at the time I am actively pursuing a cancellation. The company didn't address the complaints about making reservations or the lies and misrepresentations of the sales staff. We are committed to getting out of this timeshare and want the refund of all money. What the promised us and told us we  had is vastly different from what was delivered to us.
Regards,
[redacted]

We have made our final decision regarding this complaint.  We will not be cancelling her contract. Regards, [redacted]

Thank you for the opportunity to assist with this customer complaint. Mr. [redacted],We will be more than happy to assist with the situation your parents have found themselves in to the best of our ability.  In order for us to research our database and determine what program your parents may...

have been involved with we would need their names. It would also be very helpful if you could provide the phone number with which they have been attempting to contact our organization as we do not put blocks on any customer phone numbers.  would also like to assure you that our offices take a onetime deposit, so if your folks are seeing multiple charges as your complaint implies I would suggest you have them contact their lending institute to investigate that as well.  I apologize for any inconvenience this has caused your parents and we would like to get you as much information as we can. Sincerely,[redacted]

Massanutten does not do anything that is criminal and would not be as successful as we are if we did.  We are holding to our promise to deliver exactly what Ms. [redacted] and her daughters purchased.  Massanutten has nothing more that can be done other than honor the contract. Thank you. [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satisfied with their statement because I feel extremely mislead by their representatives on-site who never said they worked for their company nor stated the eligibility issue which was conveyed to me on the phone since I am already an owner.
Regards,
[redacted]

I am strongly concerned that this business will not follow through as I have already been waiting for someone to call me back. However,  I would like this resolved. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for allowing us to reply to Mr. [redacted] complaint with regard to his ownership at Massanutten Resort.  It is accurate that Mr. [redacted] can visit the resort with his annual ownership in week 48, he would need to pay his annual maintenance fees and then call in and reserve his...

unit.  We will be more than happy to assist Mr. [redacted] with both making his maintenance fee payment and then securing his reservation.  Our owners association and reservations departments can be reached at [redacted].  As for the extra vacation one of those per year is available to Mr. [redacted] through his RCI membership, because he is an owner with Massanutten RCI adds an extra vacation week to his RCI account each year.  These extra vacations must be booked within 45 days of travel and there are lots of opportunities to vacation anywhere that RCI has available.  At Massanutten we do have an onsite RCI representative who will be more than happy to assist Mr. [redacted] in setting up his extra vacation based on what is available.I would most certainly like to apologize to Mr. [redacted] for the lack of customer service that he feels he has experienced to this point and would again like to offer our services through the owners association and reservations department to do our best to resolve the issues he has had with securing a reservation. Best wishes, [redacted]

Thank you for allowing us the opportunity to respond to Mr. [redacted] complaint.  We do see where Mr. [redacted] entered into a legally binding contract to purchase a timeshare with us on May 1, 2015.  At the time of closing Mr. [redacted] was provided with the details to engage his non-waivable...

right to  cancel his contract, which clearly states that he had a seven(7) day period after purchase in which he could rescind his contract.  Mr. [redacted] did not present in writing his wish to cancel within the rescission period which he was afforded.  I hope this explains why we are not willing to release Mr. [redacted] of his contracted obligation, we will be more than happy to provide Mr. [redacted] with any of the documents from his contract that might help him to better understand his ownership.We will also like to offer to assist Mr. [redacted] with making his reservation to use the ownership that he has contracted for once he pays his annual maintenance fees.  He can contact his owners association directly at [redacted] to make his annual maintenance fee payment and from there we will be able to secure him a reservation to come and enjoy the vacation that he has purchased.Thank you again for the opportunity to reply to this complaint and if we can be of any assistance to Mr. [redacted] we are more than happy to help.Sincerely,[redacted]

Mr. [redacted],We will have someone reach out to you again to see if we can resolve this situation.Sincerely,[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I submitted the letter to the company requesting my contract get cancelled within the timeframe they indicated. Initially the company indicated that I didn't write in to cancel when documentation was provided that I did in fact write in and called in numerous times they still didn't honor the policy they have set in place for cancellations. 
Regards,
[redacted]

Thank you for allowing us to reply to Ms. [redacted] complaint.  First, we would like to apologize for any confusion or misunderstanding about the manner in which the maintenance fees are billed.  During the sales process guests are often shown multiple properties with different purchase...

options, which can lead to some confusion.  As part of the purchase process we do provide an acknowledgement form that reviews the maintenance fee process for the particular unit that is being purchased.  It is my understanding that we had Ms. [redacted] closing officer [redacted] reach out to her by phone to help clarify any misunderstandings on how the maintenance fee is billed.  If we can be of further assistance in assisting with her getting a reservation for the week that she owns we will be more than happy to assist.  Again thank you for the opportunity to reply to the complaint and please let us know if we can assist Ms. [redacted] with the reservation process. Sincerely,[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution, although NOT what I wanted it to be as they will not allow any concessions to their legally binding agreement.  I was mislead and comments and promises were made to get us to agree to the purchase. None of their verbal promises have been met and it is evident that they have NO intentions to do so. I will not be recommending there services to any of my acquaintances in the future. They should be ashamed of their lack of concern for customer satisfaction and their manipulation to have us sign this agreement, when they were aware they were not being factual with their information!  Unfortunately they have relied on mistruths to hold me accountable for this sales agreement.Regards,[redacted]

Thank you again for the opportunity to reply to Ms. [redacted].Ms. [redacted],I am sorry for the confusion getting you started on your ownership with us.  What you have contracted for is a week 38 Woodstone Luxury unit.  Our offer to reserve a room for you during the holiday was an offer above and beyond what you have contracted to purchase.  While it is true that you get a bonus week each year with your ownership that program is run through RCI the exchange company who would handle booking those extra vacations.  I would be more than happy to get you in touch with the onsite RCI representative to see if we can get this extra vacation booked for you for this year.  I would be more than happy to provide you with any of the documents pertaining to your purchase that you feel may add more clarity. Again my apologies that we have not gotten off to a great start, but please let me know how we can assist in getting you using the timeshare you have contracted to purchase.Best wishes,[redacted]

I am responding to the complaint filed by Mr. [redacted].  Mr. [redacted] has spoken to our representatives in Reservations and is aware of why he can not utilize his week.  The reason this is the circumstance is because Mr. [redacted] also owns another time-share in another association.  With...

that association there is an outstanding balance for the maintenance fees.  In all of our purchasing documents that are presented when an owner purchases, it states that all fees must be paid in full and up to date before you can occupy a time-share.Mr. [redacted] was given this information and that is why he is not able to utilize his other timeshare.Please let me know if I can be of further assistance. Regards, [redacted]

Thank you for the opportunity to reply to Mr. [redacted] rejection of our initial explanation as to why he was not qualified to participate in the promotional giveaway that he had signed up for.  The particular giveaway that you registered for does state in the terms and conditions that "Current Vacation Village Resorts owners...are not eligible to participate in this promotion."We truly value your ownership with us here at the resort and we often have opportunities for you to participate in during your stay at the resort, but unfortunately this particular program is aimed at gaining new owners and does not include our existing ones.  I would be happy to send you all of the details from the terms and conditions that were involved in the promotion that you signed up for if you would like.Again I apologize for any misunderstanding and we are looking forward to your next visit with us here at the resort.Sincerely, [redacted]