Green Bay Packaging Inc

Ms. [redacted],We have gone ahead and refunded your deposit to the card we had on file and again would like to apologize for any misunderstanding.  It may take seven to ten days for the refund to appear in your account.  We do hope that you will consider visiting our Resort in the future as we have thousands of guests who participate in our promotional offers each year and they get to enjoy a wonderful weekend getaway and see what our Resort has to offer as a family vacation destination. We wish you the best for a great summer. Sincerely,[redacted]

Thank you for the opportunity to reply to Mr. [redacted]'s complaint.Mr. [redacted],First our apologies for any confusion we have thousands of guests who participate in ourpromotional offers each year and I assure you they are not a scam. Our records show that you booked your reservation on 3/14 ant that...

you called in and left a message that you wanted to cancel on Friday 3/16.  The next note in our system was that a supervisor from that department gave you a call yesterday 3/18 and at that time you indicated you had already spoken with someone about getting your deposit back.  We do not know who you spoke with about the refund and without that information we are not really able to assist with your request.  Can you provide details as to whom you spoke with about getting your refund.  Again our apologies for any confusion.Sincerely,[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Thank you for allowing us to reply to Ms. [redacted]-[redacted] complaint.  We apologize for any misunderstanding between Ms. [redacted]-[redacted] and the marketing office that scheduled her appointment.  We pride ourselves on our customer service and in this case we fell a little bit short. ...

We would like to inform [redacted] that thousands of customers happily participate in the free vacations that we are able to offer and that we would like for her to give our resort consideration in the future.  Again our apologies and at this point the marketing office that scheduled her appointment has refunded her deposit and e-mailed Ms. [redacted]-[redacted] a copy of her receipt.  We will take [redacted] off our contact list and we do not share contact information with any third parties.  Best wishes for a Happy New Year and thanks again for the opportunity to reply. Sincerely,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The answer you have provided is NOT accepted! You are basically going through and denying every accusation we have made without any proof. Of course you will not admit to any misrepresentation of your product or services. Yes, we did sign this contract and that was based on the verbal promises presented to us by your sales men. We had no idea that it was acceptable for your employees to purposely lie and misrepresent this product to us verbally as long as what was actually written in the multiple pages of the contract said the truth. This product was absolutely sold to us as an investment and your employees should be held liable for what they say to your clients verbally. We did not doubt for one second that what we were being told about this product would all be fabricated. We thought your company was one with morals, little did we know we were completely wrong. I understand you do not want to cancel this contract and refund our money however that is exactly what needs to happen here given these circumstances. We were lied to, deceived, and tricked by your salesmen and the Owner of your company needs to take responsibility for this. Right this wrong and give us our money back. We have tried to handle this between ourselves and your company however your lack of taking responsibility for your salesmen is making it difficult. We have already placed a complaint with the Revdex.com and we will not stop there. This dispute will not end until this timeshare contract is cancelled and our money is rightfully returned.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.If Massanutten did not do anything that is criminal and is as successful as they claim to be they would not have lied and said that my daughters were only on the contract to be able to use the facilities if I was not there.  Massanutten would allow me to end this contract if there were no criminal acts involved in this deal.   Massanutten needs to do the right thing and end this contract. I have spoken to many other people who were coerced into purchasing property in a contract with Massenutten and they are willing to go to court to testify of their criminal acts.  Thank you.[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The floor plan that was shown to me and dog eared was that of the Woodstone Luxury units.  I also emphasized to them that I would not buy anything different from the one I stayed at.  More importantly I was not shown the unit that I purchased which would have made clear what type of unit I was sold.  The number of person who can occupy the unit and the name Casa de Campo was not explained and not clear to me.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This company needs to reported as to how they mislead customers to make a sale.  It should be against the law to allow a business to conduct business this way.  It also needs to be noted for other customers looking at this business, I'm sure I'm not the first customer this has happened to and won't be the last.  This is a shady and unethical
way to do business.  Nothing has been resolved and I don't believe any investigation was done, as I wasn't contacted?
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My request for cancelation was well before 30days.  My daughters names were placed on the contract only to use the resort when I was not going to be around.  One daughter was in the car and told she had to come in and sign.  My daughter that was in the car never signed some of the forms.  She only signed when we were in the office with Mr. [redacted] and he never explained to her what was going on.  We were lied too and forced to sign that contract.  You bring people in and mislead them into believing that they need to do this and once they think about it after leaving you they are unable to cancel the contract.  You never charged my daughters any money.  You told them that their names had to be on the contract to be able to use the resort and that is the only reason they signed.  We are getting a petition started with over a hundred people who said the were defrauded in the same way.  Once they receive their Revdex.com ID Number we will take this to court.  Your actions are nothing short of criminal.  
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

It is my understanding that Mr. [redacted] spoke with someone in our marketing division and has already been refunded for this situation.  If you find that this is not the case, please let me know. Regards, [redacted]

We have cancelled the reservation for this customer, refunded the deposit, and sent an e-mail confirmation of the refund transaction to Ms. [redacted].  We will follow up with the employees in question and hope that Ms. [redacted] will give our resort consideration in the future.Sincerely,[redacted]...

[redacted]

I have spoken with the Sales Manager once more regarding this complaint.  We certainly appreciate Ms. [redacted]'s husband's service and empathize with their situation.  However, we are not able to cancel their contract.  A cancellation letter required under the Virginia Time-share Act was received 30 days after the purchase date.  This is well beyond the seven days required.Ms. [redacted]'s daughters are adults and both are owners who filled out the required documentation also.  They are grown and responsible adults and also chose to purchase at this time.  We have all of the signed documentation and expect them to meet their owners obligations.Ms. [redacted] is certainly welcome to pursue another avenue regarding this issue, however her contract with Massanutten in legal and binding.Please let me know if I can be of further assistance. [redacted]

Thank you for allowing us the opportunity to reply to Ms. [redacted] complaint.  Ms. [redacted],First I would like to offer a sincere apology for the situation you experienced in your room during you recent visit with us here at the resort.  We take all complaints filed with us very...

seriously and we will certainly follow up directly with the staff on duty during your stay.  We assure you this is not the level of customer service that our guests and owners have come to expect from our resort and will be sure to address those concerns.  As for your request for a return visit to the resort you are always welcome to visit our website and make a reservation to come and visit the property.  The fact that you were not billed for your two night visit due to the issues you reported along with the five water park passes, the $80 in meal vouchers, and the return of your $100 deposit we feel is ample compensation given the circumstances.  Again we appreciate your feedback with regard to the level of customer service and we will absolutely address those concerns.We hope you will be back to visit the resort and enjoy a nice family getaway.Sincerely,[redacted]

Thank you for the opportunity to reply to Mrs. [redacted] complaint.Mrs. [redacted],We are terribly sorry about the experience I have children myself and I completely understand the frustration and how upset your son would have been.  We did advertise on our website the notification of a couple of...

projects that may impact availability.  Unfortunately the Park is an indoor facility and this does on occassion cause us to sell out as required by fire marshall we do have an occupancy limit.  It would seem that your later arrival in combination with the unseasonably warm temperatures that caused poor ski conditions our guests who were onsite must have entered the park prior to your arrival.  While we certainly appreciate your being upset our staff goes out of their way to ensure our guests create memorable experiences with their families at all of our venues and we don't appreciate your explitive laced review of our staff and establishement on our Facebook account.  We do hope you will give us another chance in the future and certainly wish your son a belated happy birthday.Sincerely,[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.   As we stated prior that we were lied to from the beginning, and through the entire process.  We were told that we won a two night trip with no strings attach, that  we did not have to take the tour, but to go and enjoy the facility.   We specifically asked did this have anything to do with a time share?  We were told No!    After we got there with our kids, we were advised to be back in the lobby at 8:00 AM for our tour.  We questioned them about this and the people at the front desk told us we were lied to that if we do not take the tour then we needed to leave.  After agreeing to take the tour we were paired with our guide and we told him of the situation and that we were not interested with a time share.  He told us that he still needed to show us everything or he could lose his job.  After the tour we declined the purchase over and over again, we had multiple managers come in and continued pressure on us.  With the kids getting hungry and aggravated we finally gave in and purchased the time share that we did not want.  
Regards,
[redacted]

Thank you for the opportunity to reply to the complaint from Mr. and Mrs. [redacted].Mr. and Mrs. [redacted],I would like to begin by apologizing for any misunderstanding with regard to the contract you signed, as indicated in our previous correspondence we would be more than happy to forward you copies of...

any of the closing documents that you feel would help you better understand your purchase.  As for obtaining a reservation the first step is to pay your annual maintenance fees which are invoiced in November and due January 1st.  Once you pay your annual dues we have terrific resources to assist you with securing a reservation.  We also have an onsite RCI representative who can assist if you would like to travel outside of your ownership at our Resort.  Our owners association would be more than happy to assist you with a payment plan if that would be more palatable for your finances.  Please let us know how we can help to get you out and enjoying the time-share that you have contracted for and purchased.Sincerely,[redacted]

Thank you for the opportunity to reply to Mr. [redacted]'s complaint.Mr. [redacted], We are terribly sorry to hear that you are not satisified with your upgraded purchase made in 2015.  We have several resources that could help to get you out on vacation and enjoying the product you...

purchased.  Our owners association would be more than happy to setup a payment plan for your annual dues to make them more palatable for your finances.  Once the account is brought current we would like to have one of our new owner vacation associates reach out to you to assist in securing you a reservation.  We also have an onsite RCI representative who works with our owners daily to help them understand how to get the most out of their RCI points based product.  Please let us know how we can help to get you back on vacation and enjoying the product you have purchased.Sincerely,[redacted]

Thank you for allowing us to reply to Ms. [redacted] complaint about her visit.Ms. [redacted],First I would like to begin by apologizing for any lack in customer service that you feel you have received during this visit.  It appears that the room you reserved for this trip to the resort was done...

through the timeshare exchange company RCI and you received a RCI guest certificate to check into the unit for this week from a friend.  The room reserved for this visit is for a partial kitchen unit in the Woodstone development, while we are sorry for the confusion over the amenities contained within your unit you have been given what was reserved for you.  If the week of your visit had not come during such a busy week for the year we would have been better able to offer you upgrade options.  Again I apologize that this may not have been conveyed to you in a manner that was satisfactory  and we will certainly address your concerns with the employee in question.On another note, I do not show that we have an owner by the name of [redacted] here at the resort.  If you are an owner with us we would certainly love to discuss your ownership  and see how we can assist you in taking full advantage of that ownership.Best wishes,[redacted]