Green Lawn Fertilizing

We have indicated everywhere in our system not to mail, email or call the customerWe have a single record of a letter being sent out to this customer on 8/12/which was before this case was filedIt must have taken the post office a few days to deliver itHe will receive no more communications from Green Lawn Fertilizing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: they just reseeded and than fertilized again and charged me, never gave me credit for the last fertilizing that burned my lawn, I think I would like to wait and see my lawn come back, they said they would come back in ten days and power seed again we'll seeI expect to receive a credit of
Regards,
John A***

We will contact the collection agency and get the balance resolved** *** will not be responsible for any chargesI apologize that this was not handled sooner.

To whom it may concern:*** *** wasn't "aware" of our auto renew policyThis is somewhat unfair as we leave this information on her invoice and prepay letters last yearWe informed ***, in detail of our auto renew policy and let her know other lawn care companies are the same exact
way*** was very sarcastic saying things like she doesn't have time to read her invoiceIt would make sense that *** *** wasn't aware of our policy since she admitted to never reading our materials that we would mail and leave behind for her convenienceAlso, attached is *** *** prepay letter that was mailed to her on 10/21/As you can see from the highlighted area - it says, "FOR YOUR CONVENIENCE, SERVICES AUTOMATICALLY CONTINUE FROM YEAR TO YEAR UNLESS YOU CALLTO CANCEL!"Nonetheless, we will write off her balance of $Thanks in advance,Eric A***

Sales IssuesSales IssuesselectProblem:
class="Apple-tab-span"> On 8/15/I submitted a complaint against Green Lawn Fertilizing because although I never agreed to use there service I was constantly harassed by email solicitationMy complaint was assigned ID ***I then received thru the Revdex.com a reply from this business agreeing to remove me from their system and never to contact me againI also received an email from *** saying that I would never hear from them again - see below.Bob P*** *** Aug at 1:PMTo *** *** Message bodyEveryone who calls in gets an account numberYou are not a customer, youre not active & I just put you in our do not call listYou will never hear from us again.Thank you, BobYesterday, Friday August 19th I closed this complaint as I had not received any further emails from this companyToday in the mail I received another solicitation from this company specifically addressed to me with a sign up offer.I see now that I was too hasty in closing this complaint as I continue to be lied to and harassed by this companyThis also may be a situation for the AG to investigate.TranslateDesired Resolution / OutcomeDesired Resolution: No further contact by the businessNo further contact by the businessselectDesired Outcome: Again, I am requesting that this business NOT CONTACT ME By emailBy PhoneBy Mailor by any other meansEVER EVER AGAIN

We have provided *** *** free grub control and free aeration and seeding for his lawn in order to remedy the problem*** *** told our Operations Manager that this was a satisfactory solution and would withdraw his complaint

I want to remove any complaints I have made with Green Lawn
FertilizingThey did work with me
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The neighbor, ***, was trying to have her fence company come out for a couple months but they were unresponsive so she recently requested that we come out to fix the fenceMike J*** is planning to have the fence fixed by the end of this week as long as the weather permits

We are actively working on the customer's issuesWe are performing a free aeration and seeding service which should help with the appearance of the lawn but it will take several weeks before the gains are noticeable and 8-weeks before he sees real growthThe customer has stated to us that
he will not update his complaint until he sees positive results from the free aeration and seedingIs there a way to put the complaint on hold?

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:No corrective action as been taken regarding my complaintI have only received an email at 2:38pm this afternoon and will respond shortlyI never received a phone call as stated in the response from Green LawnAlso, the Service Manager never contacted me the day after the aeration and seeding (on 9/20), which was done after he killed my lawnI emailed him on 9/regarding my complaint but never received a response either by phone or by emailToday the Service Manager sent a message via email at 2:38pm and offered to redo the serviceAs it is late in the season, I will need to speak to a knowledgeable technician to determine if it is too late in the year to seed. To reiterate, the message sent by Green Lawn is not at all accurateThere were no phone calls from them, no previous contact after service was performed on 9/despite my sending the service manager an email message on 9/An to date, no corrective action has been taken to fix my dead lawnRegarding a response to the technician's email, I will be responding to him later today
Regards,
*** ***

Our response to complaint #*** We do apologize for any inconvenience your correspondence with us may have causedYour account is cancelled and has been since 04/30/when you called in to request cancellationSince then, your account has been adjusted and there
is a $balance owedAs stated on all of our invoices, statements and prepay letters, our services auto renew from season to season, unless otherwise cancelled by written request or telephoneNot having received either of these, we did perform your round one service on 03/26/The charges for this service have been removedYou should no longer receive any calls from Green Lawn Fertilizing and again, we do apologize for the miscommunication Thank you, Dana J***Office AssociateGreen Lawn Fertilizing*** *** ***West Chester, PA ***###-###-#### phone###-###-#### faxwww.greenlawnfertilizing.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The neighbor, ***, was trying to have her fence company come out for a couple months but they were unresponsive so she recently requested that we come out to fix the fenceMike J*** is planning to have the fence fixed by the end of this week as long as the weather permits.

Our service manager spoke with Mr*** they were able to work out a resolutionMr*** was mainly upset with how our office associate spoke to him regarding his outstanding balanceWe have agreed to write off his outstanding balance once he withdrawals his Revdex.com complaint and removes his negative
*** and *** reviews

Our service manager, Mike J***, has been in contact with *** *** as well as her neighborMike offered for Green Lawn Fertilizing to repair the fence to the neighbor, to which the neighbor said not to worry about it (the damage to the fence I have been told is very minimal)*** *** has
told Mike that she feels she has been put into the middle of the situation and is upset about that, but the neighbor, whose fence it is really does not feel the need for any action to be taken placeWe are more than happy to take care of the repairs if the neighbor wants us to do so

Our response to complaint #*** We do apologize for any inconvenience your correspondence with us may have causedYour account is cancelled and has been since 04/30/when you called in to request cancellationSince then, your account has been adjusted and there is a $
balance owedAs stated on all of our invoices, statements and prepay letters, our services auto renew from season to season, unless otherwise cancelled by written request or telephoneNot having received either of these, we did perform your round one service on 03/26/The charges for this service have been removedYou should no longer receive any calls from Green Lawn Fertilizing and again, we do apologize for the miscommunication Thank you, Dana J***Office AssociateGreen Lawn Fertilizing*** *** ***West Chester, PA ***###-###-#### phone###-###-#### faxwww.greenlawnfertilizing.com

Sales IssuesSales IssuesselectProblem: On 8/15/I submitted a complaint
against Green Lawn Fertilizing because although I never agreed to use there service I was constantly harassed by email solicitationMy complaint was assigned ID ***I then received thru the Revdex.com a reply from this business agreeing to remove me from their system and never to contact me againI also received an email from *** saying that I would never hear from them again - see below.Bob P*** *** Aug at 1:PMTo *** *** Message bodyEveryone who calls in gets an account numberYou are not a customer, youre not active & I just put you in our do not call listYou will never hear from us again.Thank you, BobYesterday, Friday August 19th I closed this complaint as I had not received any further emails from this companyToday in the mail I received another solicitation from this company specifically addressed to me with a sign up offer.I see now that I was too hasty in closing this complaint as I continue to be lied to and harassed by this companyThis also may be a situation for the AG to investigate.TranslateDesired Resolution / OutcomeDesired Resolution: No further contact by the businessNo further contact by the businessselectDesired Outcome: Again, I am requesting that this business NOT CONTACT ME By emailBy PhoneBy Mailor by any other meansEVER EVER AGAIN

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: they just reseeded and than fertilized again and charged me, never gave me credit for the last fertilizing that burned my lawn, I think I would like to wait and see my lawn come back, they said they would come back in ten days and power seed again we'll seeI expect to receive a credit of
Regards,
John A***

The customer in case ***, *** ***, if flat out lyingShe said that no corrective actions were taken when we performed not one but two free aeration and seeding services for herShe said the Service Manager never contacted her but we have several logs in our system that said that he did and I spoke to the service manager who has been dealing with ** *** and he said that they were playing a lot of phone tag (mostly because she would always call after hours) but that he has talked to her over the phone and he has had multiple email communications with herThe service manager also told me he happened to be driving by her property yesterday and her lawn looks fantastic. I really do not know what we are supposed to do in cases like thisI can provide you some of the emails between our service manager and ** *** if you need some evidencePlease let me know what I can do to get this complaint removed. Thanks, Ben S*Marketing Manager

We are actively working on the customer's issuesWe are performing a free aeration and seeding service which should help with the appearance of the lawn but it will take several weeks before the gains are? noticeable and 8-weeks before he sees real growthThe customer has stated to us that
he will not update his complaint until he sees positive results from the free aeration and seedingIs there a way to put the complaint on hold?