Greenix Pest Control

We have been dealing with voles in our yard around the house for a couple years. We tried homemade traps with poison and another wildlife control company, Wildlife X Team. While we understand voles are very challenging to get rid of, we specifically asked if Greenix could get rid of the voles. Greenix’s approach was only to use above ground rodent bait stations. Personally, we have been using this approach since the first signs of the varmints came on the scene. While it may take care of a few voles, it does not kill the fast-reproducing colony underground. Greenix does not provide any additional approach other than the rodent bait stations. There are other methods to try to get rid of, remove or annihilate the sweet little monsters, but Greenix does not have any additional resources. There is also a $249.00 early cancellation fee one should be aware of. Although their approach does not effectively eradicate voles, Greenix refused to waive the $249 early cancellation fee, but only offered to put out more stations. Other efforts we have tried includes: 1) destroyer smoke bombs – doesn’t kill them all; 2) TomCat Mouse traps – effective with peanut butter, but only takes care of those that come above ground; 3) plunger style mole traps – nothing, will try the alternative (scissor) style; 4) SuperCat gopher & Vole trap – nothing yet; and 5) VoleX and Ramik – not sure how effective as the little guys are still out there tunnelling and eating. We thought that Greenix would be the company that would take care of the problem, but not in this case. Greenix may be effective against other rodents or pests, but as it relates to getting rid of voles, we are not satisfied. Spent way too much money trying to get rid of the problem. We are dissatisfied with Greenix and would not recommend this company for anything and especially if you have a vole invasion. Don’t forget that you have to proactively call to make sure they do not continue to schedule you after the one-year contract is up. If anyone has a sure way of getting rid of these pests, patent it and start your own company. We need real solutions.

I signed up in June and bugs seem somehow even worse than before. I paid for both the regular service and the flea/tick and its absolutely disheartening to spend so much and consistently get bitten by mosquitos and find ticks either on me or my dogs literally days after an application. I've even had them out multiple times for the free reapplication and it makes absolutely no difference. If not for the massive fees to cancel id be gone. I've voiced my concerns to support multiple times and they seemingly don't care. They are coming out today to hammer me for more money. Steer clear

I had purchased mosquito control through a door-to-door salesman. I told him I previously had an estimate for around $70 a month and he told me he could do it for $150 for the season. I told him I still couldn't afford that, to which is offered to do it for $99 a season. I had agreed because I thought it was a great deal and would give me a chance to experience their services for the season. I had asked the salesman multiple times if it was a monthly payment to make sure I wouldn't have reoccurring charges and he assured me everytime that it was a one time fee for the entire season. Well they come to do my second treatment and I get hit with a second $99 fee. I called and everytime I tried to ask the girl why the salesman lied to me she just kept saying its in the contract. I told her its a scam if the salesman promises one amount and you all charge another amount. She told me it doesnt matter the price that the salesman gives you, they can charge you whatever they want. I also pointed out that it doesn't make sense to sign up for $99 a month when I was previously told $70 a month. The only thing she would say is to refer to your contract. There was no other effort to resolve the situation, so it seems that this is a common issue for them. I told her to transfer me to a manager, to which she said they were in a meeting (of course). I told her to have a manager call me back. I even asked when they will call me back by, and she assured me I would receive a phone call by the end of the day. Its now the next day and I dont have any missed calls. I wish I would have seen this page before signing up instead of trusting the Google reviews because they clearly train their salesman to lie about pricing.

I am looking into this to see what has happened and why this customer has not received the excellent customer service we strive to provide I have sent an email to my accounting department to issue her a check for $ It will be arriving thru the US postal service I will respond further once I look deeper into this situation

We have to signed documents from this customer agreeing to one year of serviceThey were billed once on 6/15/and once again for their 25-day follow up on 7/13/per their agreementI will attach the files here.Thank you,Team Greenix

We have had multiple account managers talk to this customer in regards to this situation, so we will just copy and paste the conclusion of the conversation that the customer has had with us since the beginning of the treatments9/15/1:55pm Randy with customer:"Called in to cancel Offered the money back garSaid he doesn't want his money back but wants to be able to cancel if it doesn't workI said we could do thatSo, if he gets two free RS before his treatment in December, we will cancel his account with no cancellation fee but also no refund"12/22/12:43pm Sam with customer:"sooo we never contacted him after randy said he emailed kuj about this accountupset and wanting to cancelsaid he's still seeing activitytold him I still had to uphold the agreement since no reservices were donethey were under the impression that the tech cancelled thingsi explained the technicians don't have authorization to cancel and that they notify us and we have to speak with themto make it up to him for the miscommunication I offered to cover this upcoming service so he wouldn't have to pay the reimbursement fee at this timeand then he would only have to cover the last service on the agreementhe eventually agreed to it, and i'm going to send him a copy of the agreement and send him a confirmation email as welltold him we would still uphold randy's dealif there is still activity after reservices we will go ahead and cancel him without a cancel fee."Email sent to customer after conversation on 12/22/12:57pm:"Hi [redacted] , Here is a review of our conversation and the notes I made:There was a miscommunication with the technician and cancellationWe are applying a $coupon to cover this upcoming serviceWe will still uphold the deal he made with Randy (if after two free reservices [redacted] is not happy with the outcome and seeing pests, we will cancel without penalty)We will make sure there aren't any webs left over after a servicePlease get in touch with us if you would like the interior treated for this upcoming service or for any reservices neededThank you,SamGreenix Pest Control844-233-7378"Since then, they customer has only called us back once and that was on 3/22/2018, which further explained the money back guaranteeWe feel that we have done more for this customer than we would do for most, given that there is no mention of the Money Back Guarantee in his agreementAlso, the Money Back Guarantee requires the customer to have at least re services performed within a day period to be able to receive the refund, however, we didn't charge the customer for the treatment that was performed on 12/22/without hassle or further questionsSince the beginning of the services, the customer has only called us once to have a re service performed(8/30/2017)We feel that there is not much else that we would be willing to do for this customer that hasn't already been done.Thanks,Greenix Team

I'm sorry you felt deceived on the door we take extra precautions to make sure that all of our customers understand their service agreement and I'm sorry if you felt lied toAttached is the service agreement which you signed and received a copy of as well as the welcome checklist you signed, initialed and went over with our technician who serviced your homeWe guarantee your pest control service and I see the resolution we reached over the phone was to move forward with your money back guarantee as we scheduled a free re-service for your home todayPlease give us a call if your service is unsatisfactory and we would be happy to help Thank you

Bryce sold me this service and said I could cancel if I wasn’t happy with their service and when I called him about canceling he said to call for a retreat not two and then I could cancel and get a full refund because they guarantee thier services so that’s what I didIt sickens me to think I hired a service paid a lot more money for than my previous service and had to go to Home Depot and buy mole traps and mice traps to take care of the problem myself As far as their pest control that I had a problem with when I called for a retreat they told me I should buy an addititional pest control service for and it would cost me nothing because they applied a coupon which is my from the mole service that didn’t work they were suppose to credit my discover card back for but instead turned it into a coupon credit to my accountBetter Buisness bureau do you not see a pattern of total scam artists hereClearly I paid a company for services that did not work and they do not guarantee them they just talk in circles and try to charge you more moneyI have no more words for such an expensive inconvience this company has caused me

Hello,I have received a response from the business regarding this complaint They claim to have refunded my payment but I have yet to see that refund Based on my dealings with them thus far, I am unable to take them at their word that they have actually done that So I was wondering, how long do I have to accept or reject their response? If they do indeed refund my payment, I am more or less satisfied But I will need to actually receive the refund, not just trust their word, before I accept it.Thank you,

We want to do our best to keep our customers happy and have them continue with their servicesThis was the goal of the conversation on March I sincerely apologize for the miscommunication and any information about the year agreement that may have been given incorrectlyWe hope that the services provided were done to your satisfaction, and we have canceled our account and waived all future fees and chargesThank you again for your business,JakobTeam Greenix

Thank you for bringing this matter to my attentionAfter reviewing the notes it seems as though when we tried to call in August for that service, but the voicemail was full and we were unable to leave a messageFurther attempts should have been made on our behalf, and for that we certainly apologizeThe following quarterly service looked as though it had been pushed two weeks into the future (into December, instead of the end of November)We certainly hate mistakes like this and try our best to make each of our customers happy, but we didn't handle this matter correctlyI have voided the contact without any cancellation or penalties, and I hope that despite our mistakes, if we are needed in the future we can meet and exceed your expectationsThank you so much,Kelly

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meThank you for your quick response!

I am not happy with the service provided and the acceptable outcome is to have "this contract" cancelled with no further paymentFurthermore your technician did not go over anything I signedThe tablet was shoved in front of me to signIt is alarming how misleading this company isI would advise you in the future to be clear on your terms which you are not

I will email him directly form our system stating the cancellation I have also attached the contract signed by the customer that was emailed to him on 5/and sent via USPS on 6/

I have refunded the $ It was showing as a credit on the account so I think it was charged by mistake I have also offered the customer a 50% discount on any future services with us Happy customers are our goal

I reviewed the response made by the business in reference to complaint ID [redacted] , stating they will return my $fee that I paid after I filed this complain, after I resolve this complainI feel the resolution is satisfactory to me

We spoke with this customer yesterday over the phone and got everything figured outThey are going to pay the balance and fees to cancel the account.Thanks!Team Greenix

Hello,I have received a response from the business regarding this complaint They claim to have refunded my payment but I have yet to see that refund Based on my dealings with them thus far, I am unable to take them at their word that they have actually done that So I was wondering, how long do I have to accept or reject their response? If they do indeed refund my payment, I am more or less satisfied But I will need to actually receive the refund, not just trust their word, before I accept it.Thank you,David Menear

To address some of the customer's concerns and according to our records, the customer signed his agreement on 8/11/at 5:56pmThe customer then signed a checklist, which describes the services in detail and also explicitly details the cancellation fee for the services, after the initial service was performedThe checklist was signed at 3pm on 8/12/2017, but the service was done at 11:42pm that same day The Checklist that we had the customer sign is done verbally, but the wording and a copy of the Checklist and agreement are sent to the customer via email for them to review and signThe technician, James, left these notes on the initial service,"Customer did not sign box of initial checklist because he said sales told him he could cancel anytime and there is no penaltyHe told me...." we are gonna give it a try and if it works we will keep going"The customer since then has not complained about the services not working and has agreed to continue as long as the treatments workWe feel that this is a fair agreement and will be happy to cancel the customer's account/null or void the cancellation fee if the treatments do not workWe would need the customer to have reservices at the minimum in between treatments ,while still seeing activity, to be able to cancel his account.Thanks,Greenix Team

Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meThank you for your help in this matter Regards, [redacted]