Greenix Pest Control

I feel I was duped and mislead by the salesmanUnfortunately, looks like the company encourages this behavior, this is nothing but a fraudulent business practiceThank you

Our number one goal is to take care of each customer's bugs, we appreciate the business we received from this customerWe would like to apologize for any miscommunication, and let them know we have wiped the balance from the account and they are still canceledThere are no further services or payments set up for this customer.Thank you!Team Greenix

Hi ***, I will be happy to look at your account and help you in every way possibleI'm not finding your name in our system, so I need your address to pull up your accountIf you can send us this, please doThank you!Team Greenix

We didn't receive any payment information until we made contact for the September serviceThat payment went towards one of the services, and the second payment was run the following month when cards on file are automatically charged for outstanding servicesWhen we do automatic charges and autobill, the card is only run for one service, rather than multiple servicesThat second charge was refunded to the cardIdeally, we'd like to run the card after each service but we didn't have that information at the time of the June serviceNormally autobill is applied the day after the service. Thanks,

In my last response I offered to comply to this customer's request and cancel the account and remove the chargesIf the customer would not like me to do this, that is fine, we can put the charges back on the account.Thank you,Team Greenix

This is BS. $is not a very large discount. Esoecially when the early termination fee is $

Hello Mr***, We are sorry you were treated so poorly and for the miscommunication on our endWe see that your account has been cancelled penalty free for a month now but please give us a call if there is anything we have missed or if there is anything more we can do to help you, let us know
Thank you

We will reach out to this customer to see if she is still see pestsWe guarantee our serviceIt's not uncommon for customers to call us for a re-serviceOur money back guarantee covers customers that have had two re-services in between two regular quarterly services

Dear Valued Customer,We are very sorry to hear what has happened and have looked into the matter personallyIt appears that you had spoken with one of our customer service representatives in regards to the E-Check/ACH billing setupShe did mention that the E-Check would be the new form of payment
used for the other services, but we do apologize for any confusionYou did authorize us to make the electronic debit to your banking account on 1/and even provided a one time coupon for $for setting that billing up with usWe also give you full control over the way that you pay for the services and payment types can be changed in your customer portalPlease let us know if there is anything else we can do to help.Thanks,Greenix Team

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI did receive the credit but had already changed credit card numbers based on advice from the card company. That brought with it a lot of work for me, changing a lot of auto-charge setups I have had in effect. They did call and talk to me and claim the team in the Cleveland area was new, made errors in how they logged their service electronically, and did that twice in a row in 2-daysThat was what really upset up. The work they had done was fine initially, I just do not like their quick trigger charging customer credit cards

We have two signed documents agreeing to one year of service from *** *** at *** *** CourtI will attach the documents.Thank you,Team Greenix

Thank you for your responseWe've refunded everything we're able to refund, and canceled your accountYou will no longer be receiving any services or contact from our companyThank you.Greenix

I reviewed the response made by the
business in reference to complaint ID ***, and find the resolution is satisfactory to meIt appears on their website that my balance owed is indeed $(I have attached a screen cap for reference), and they have deleted my falsified contract (also attached)Assuming that all things are 'closed' - I am content with the result

I never received a written (hard copy) of whatever I signedI have made requests over a week period Send me a hard copy of whatever I signed and if I do not agree with their behavior after I read that copy I may make further requests

[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

I was tricked by the unscrupulous practices of this companyThe long list of reviews demonstrates the practices

We have a year agreement signed by this customerWe've offered her multiple options to either continue or discontinue, she does not want to accept any of themNon of the products used at or in her home will bring any harm to anything or anyoneAttached is a copy of the agreementIf she does not
take one of the options to continue, she'll have to pay us or a collections agency to discontinue the service.Thank you,Team Greenix

Thank you for taking the time to follow up with us againI'm sorry for the miscommunication on our endAll of our current customers have a re-service guarantee and when you cancelled your services with us those re-services were considered null or voidedIf you would like to activate your account
with us again we would be happy to reinstate your re-service guarantee

Dear Valued Customer,We are very sorry to hear what has happened and have been looking into the matter personallyWhile we do understand that you sent in your written notice in October, that was actually the last time that we came out to service the home and haven't charged you for any other
services since thenWe weren't able to reach you until now in regards to your written notice to cancel, and had been trying diligently to reach you to discuss your account prior to this pointThe reason for us trying to reach back out to you is because you would have still owed the cancellation fee to cancel the services early, even with sending in the written noticeThe cancellation fee has been paid and the account has been closed, so no future services or charges will be owedPlease let us know if there is anything else we can do to help###-###-####Thanks,Greenix Team

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me. Per the agreement, I submitted the required written notice on March in an email to Sam, who is the account manager that I have been dealing with. I thank Greenix for their services and now consider our business relationship to be ended