Greenix Pest Control

In my last response I offered to comply to this customer's request and cancel the account and remove the chargesIf the customer would not like me to do this, that is fine, we can put the charges back on the account.Thank you,Team Greenix

This is BS. $is not a very large discount. Esoecially when the early termination fee is $

Hello Mr***, We are sorry you were treated so poorly and for the miscommunication on our endWe see that your account has been cancelled penalty free for a month now but please give us a call if there is anything we have missed or if there is anything more we can do to help you, let us know
Thank you

Dear Valued Customer,We are very sorry to hear what has happened and have looked into the matter personallyIt appears that you had spoken with one of our customer service representatives in regards to the E-Check/ACH billing setupShe did mention that the E-Check would be the new form of payment
used for the other services, but we do apologize for any confusionYou did authorize us to make the electronic debit to your banking account on 1/and even provided a one time coupon for $for setting that billing up with usWe also give you full control over the way that you pay for the services and payment types can be changed in your customer portalPlease let us know if there is anything else we can do to help.Thanks,Greenix Team

We will reach out to this customer to see if she is still see pestsWe guarantee our serviceIt's not uncommon for customers to call us for a re-serviceOur money back guarantee covers customers that have had two re-services in between two regular quarterly services

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI did receive the credit but had already changed credit card numbers based on advice from the card company. That brought with it a lot of work for me, changing a lot of auto-charge setups I have had in effect. They did call and talk to me and claim the team in the Cleveland area was new, made errors in how they logged their service electronically, and did that twice in a row in 2-daysThat was what really upset up. The work they had done was fine initially, I just do not like their quick trigger charging customer credit cards

I never received a written (hard copy) of whatever I signedI have made requests over a week period Send me a hard copy of whatever I signed and if I do not agree with their behavior after I read that copy I may make further requests

[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

Thank you for your responseWe've refunded everything we're able to refund, and canceled your accountYou will no longer be receiving any services or contact from our companyThank you.Greenix

I was tricked by the unscrupulous practices of this companyThe long list of reviews demonstrates the practices

We have two signed documents agreeing to one year of service from *** *** at *** *** CourtI will attach the documents.Thank you,Team Greenix

I reviewed the response made by the
business in reference to complaint ID ***, and find the resolution is satisfactory to meIt appears on their website that my balance owed is indeed $(I have attached a screen cap for reference), and they have deleted my falsified contract (also attached)Assuming that all things are 'closed' - I am content with the result

Thank you for taking the time to follow up with us againI'm sorry for the miscommunication on our endAll of our current customers have a re-service guarantee and when you cancelled your services with us those re-services were considered null or voidedIf you would like to activate your account
with us again we would be happy to reinstate your re-service guarantee

We have a year agreement signed by this customerWe've offered her multiple options to either continue or discontinue, she does not want to accept any of themNon of the products used at or in her home will bring any harm to anything or anyoneAttached is a copy of the agreementIf she does not
take one of the options to continue, she'll have to pay us or a collections agency to discontinue the service.Thank you,Team Greenix

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me. Per the agreement, I submitted the required written notice on March in an email to Sam, who is the account manager that I have been dealing with. I thank Greenix for their services and now consider our business relationship to be ended

Dear Valued Customer,We are very sorry to hear what has happened and have been looking into the matter personallyWhile we do understand that you sent in your written notice in October, that was actually the last time that we came out to service the home and haven't charged you for any other
services since thenWe weren't able to reach you until now in regards to your written notice to cancel, and had been trying diligently to reach you to discuss your account prior to this pointThe reason for us trying to reach back out to you is because you would have still owed the cancellation fee to cancel the services early, even with sending in the written noticeThe cancellation fee has been paid and the account has been closed, so no future services or charges will be owedPlease let us know if there is anything else we can do to help###-###-####Thanks,Greenix Team

I have canceled this customers account and sent an email to our cancelation department as well as our billing department asking them to corrent the issues and refund the funds Since July we have completely revamped our companies structure We have be able to use the feedback we recieved
thru Revdex.com to adjust policies and develop a strong training program for our technicians to ensure 100% customer satisfaction This customer will recieve the documentation she has requested and the refund she has requested as well

All treatments were still performed within the month agreementOne service was pushed back by days for the customer's benefit, due to weatherThis does not void or cancel the validity of the agreementIn the last few months we've left voicemails for this customer, asking them to call
back in so we could discuss this billBecause the bill was overdue by more than days, we sent the bill to our collections agencyThe customer had more than enough time to call us if they felt the bill should not be charged, and we were not contacted in that time period.Thank you,Team Greenix

I am rejecting this response because: we never received a contract copy as you noted in your response Nor, at the time of the "initial offer" when your representative was at our home on foot, going door to door, was there any representation that this would be a long term "contract", of which your company would haphazardly withdrawal funds from our account Using a former check to make withdraws is making us question if we should close this checking account altogether Nor, when I paid for the initial services, with a check, did your company represent that haphazard withdrawals would be hitting our checking account at any time you desired for unfulfilled services or threats of a contract cancellation fee You and your company have effectively stolen money from us, directly from our checking account, and for that we are most definitely upset As such, and with this response, I am filing a police report tomorrow since we no longer want your company anywhere near our property to ensure that you and your representative are no longer confused as to our position Your business practices are unacceptable and fraudulent Consumers should be warned, and they will be, for the $you have stolen from us, people will be warned
Regards,
Michele Bair

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is the only alternative since they will not comply with my wishes to cancel the contract. Please be advised that Greenix will need to contact me before they come for the free application