Greenix Pest Control

To address some of the customer's concerns and according to our records, the customer signed his agreement on 8/11/at 5:56pmThe customer then signed a checklist, which describes the services in detail and also explicitly details the cancellation fee for the services, after the initial service was performedThe checklist was signed at 3pm on 8/12/2017, but the service was done at 11:42pm that same day The Checklist that we had the customer sign is done verbally, but the wording and a copy of the Checklist and agreement are sent to the customer via email for them to review and signThe technician, James, left these notes on the initial service,"Customer did not sign box of initial checklist because he said sales told him he could cancel anytime and there is no penaltyHe told me...." we are gonna give it a try and if it works we will keep going"The customer since then has not complained about the services not working and has agreed to continue as long as the treatments workWe feel that this is a fair agreement and will be happy to cancel the customer's account/null or void the cancellation fee if the treatments do not workWe would need the customer to have reservices at the minimum in between treatments ,while still seeing activity, to be able to cancel his account.Thanks,Greenix Team

Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meThank you for your help in this matter Regards, [redacted]

We reached out to the customer multiple times to try and pay their billThe account was cancelled months ago and when they never responded or paid their bill, they were sent to collectionsThere is nothing more for us to do on this accountThanks!Team Greenix

I have called this customer and left a message I will speak to the sales representative to understand what happened on his end There is no cancel fee added to her account and the contract has been canceled

I DIDN'T SIGN FOR ANY OF THIS OR AGREE TO ANY OF THESE TERMS, THAT ISN'T MY SIGNATUREPLEASE REMOVE THESE CHARGES

We are very sorry to hear what has transpiredUnfortunately, our company policy to cancel the services has been to send in a written notice to cancel the treatmentsWhile we do understand the frustration, the owner has decided that he would like the account cancelled by paper letter in the mail We are saddened that the customer wanted to cancel, but are happy to help him out in the most efficient way possibleTypically we require that written notice within days of wanting to cancel, but we are bending the rules a bit to make it more convenient.Thanks,Greenix Team

Mr [redacted] , our records show you have only paid $which was for your initial service It looks as though we came out additional times after your initial service per your request at no charge This is one of the benefits our customers who have signed our quarterly service contract receive I have froze your account and as I stated no additional charges have been added to your account Please feel free to call me directlyI would love the oppertunity to discuss this with you###-###-####

You just charged me in October when you should not haveIn the payment card industry this unacceptable practicesAdditionally, I called and canceled after the first serviceYes, I didn't provide any documentation because I was told I didn't need toMaybe that is your business model to say one thing and do another (hopefully people are viewing their statements each month) Also, when I discussed this with the employee on the phone today (who wouldn't give me his name) he told me you didn't charge me this monthAlso, he told me I should pay a cancellation fee; however I informed your employee that if there is a move involved there will be no feeThat is when he let me know that he would be sending me the contract to review because I was wrongStill waiting on the contract, but I don't need now, since you just mentioned that moving would negate the cancellation fee I would like to have both months refunded until you can prove otherwise the I didn't call

I would like a response, in writing, from Greenix, confirming that whatever contract they said I signed is now null and void, no cancellation fees are owed or any other fees of any kind, and my account is closed, not just "frozen"

We really apologize for any dissatisfaction that this customer has had with our companyThe product with the strongest sent is the organic product, and was also used at their home, along with other synthetic productsWe offered multiple different solutions to this customer's situation, and haven't been able to get a hold of them for the last couple of weeksWe are happy not to contact this customer anymore, however, they still have a balance on their account that needs to be paid.Thank you,Team Greenix

Everyone in our cancelation department was on the phone when this customer spoke with Molly, and so Molly sent in this request to our cancelation department after speaking with the customerMolly does not have the ability to cancel accounts, and did not tell the customer she couldLater, our cancelation department called and left a voicemail for the customer asking to call back so they could work things out

I have frozen this account and documented the situation The balance on the account has been zeroed out I will be looking into the situation further on our end internally to figure out how this happened Please accept our sincere apologies

We apologize greatly for the miscommunication between the sales agent and ***The intent of the discount was to be able to help keep [redacted] as a customer for an entire year or longerHaving heard that the cobweb removal service was never completed is very disappointing, and action will be taken to make improvementsWe really appreciate this feedback [redacted] has given, as it helps us improve in training our employees and taking care of our customers best we can.We have refunded the $back to ***, and want to thank him again for the feedbackIn processing this refund, [redacted] should receive it within 3-business days.Thank you,Team Greenix

Dear Mr [redacted] , We are very sorry you had this experience with Greenix I am looking into this and get back with you very soon.Customer Service

Revdex.com,We have contacted this customer in regards to this complaintInitially, the customer had refused services when we tried to come out to service his homeWe then got in touch with the customer to discuss cancelling the services per the $cancellation feeWe had a technician reach back out to him to confirm if he wanted to cancel and the customer did confirm that he no longer wanted the servicesShould the customer like to continue the services, we would be happy to refund him for the cancellation feePer his discussion, there were no issues with our service, but he wanted to switch to a lawn care company.Thanks,Team Greenix

We have signed documents from [redacted] *** agreeing to a year of serviceI will attach the files hereThank you,Team Greenix

We're more than happy to come and treat the inside of the home at any time throughout the yearThe cancelation of this account before the agreement of year is complete would result in the discount given on the initial service needing to be paid back, per the agreement signed by the customer

Thank you for the feedback ***, I apologize you were not pleased with the sales representatives program he set you up withYou originally used us for a twice a year serviceThen you signed up for quarterly alsoWould you like to move back to the twice a year service? I know you were satisfied with that in the pastThanks!Team Greenix

We have spoken with this customer in regards to this issue and things have been settledHowever, we would like to respond to this complaintThe customer was set up on our Rodent Baiting service by one of our technicians and the customer didn't fully understand what was going on and opted to not have the treatments done at all for Rodent Baiting In turn, we refunded the customer for the Rodent baiting treatments that were performed and let him out of his agreement without further fussThe customer then called back in a week or so later and mentioned that he no longer wanted his quarterly Pest Control either, however, it appears that the customer's wife had signed the agreement and put his payment and personal info on fileUnderstandably, since the customer is the one whose name and payment info are on file, any fees or charges would be forwarded to himThe customer only had one service left one his agreement and we agreed to charge the customer half-price for the last treatment to discontinue services with usThus far, the customer will have the last service performed and we have agreed to cancel his account from following the last service.Thanks,Greenix Team

The agreement started on 6/17/and the last service was performed on 5/30/17, so it wasn't the last day of the monthsOur quarterly scheduler has flexibility of days to schedule appointments, as to optimize routes most efficientlyThe last two services were done days apartBecause the service was performed according to the agreement that bill will still need to be paid.Thank you,Team Greenix