Greenix Pest Control

***,I'm happy to hear that you were satisfied with the service received at your homeI am responding to confirm to you that your account has been canceled with all cancel fees waived, you're billing information has been deleted from your account and you won't receive any future charges from Greenix, and lastly, while your account information was in our system it was secured with PCI compliance software.We appreciate your business, and apologize for any miscommunication that may have happened on your account.Thank you,Team Greenix

At the end of May 2019, I was cleaning inside and outside my home and was approached by a young man trying to sell residents on Greenix. I initially told him that my husband and I weren't interested and that my husband always has final say on things that concern the house and that cost money. The young man asked to speak to my husband and I nicely told him that my husband was busy and didn't want to be disturbed. I told him no several times but it was obvious he wasn't interested in leaving me alone to finish my housework. He continued to high pressure me into accepting service even going so far as to have a technician complete an initial spraying for free. He never mentioned anything about a contract and said that they would never come out for more treatments if I cancelled. I cancelled twice and received confirmation that my appointment was cancelled. However, the second time I received notice that a technician had completed service at my home. I was at work and was unhappy that they came to my house to treat when I had explicitly cancelled. The add insult to injury, I know that they did not do a complete treatment because if I was not home, they didn't have access to my backyard. Plus they charged me for a service that I had cancelled. Now they are threatening to turn me over to Collections. All I want is to completely cancel my service , not to be charged, and to never have aggressive Greenix salesmen show up at my door again to scam me. I have been e-mailing Greenix to try to cancel and these are the responses I received :

Thank you for your email! I am sorry to hear that you want to cancel your service. In order to complete your cancellation, please call our office at 844-233-7378. One of our account managers will be happy to assist you. Please note that no changes will happen with your account unless you call in. Thank you!

We appreciate your business, have a great day

HI Dana,
"...agreement treatments will continue at the same frequency until canceled by the customer by way of a phone call with an account manager and a minimum thirty 30 day written notice"
This is what is in your contract as far as cancelling your account. It states that you have to call in and talk to an account manager and send a thirty day written notice. It states that you have to do both, otherwise, your account will not be closed. Our number is 844-233-7378. Thanks for emailing in!

I have asked the Managers of both Sales and Retention to look into this I will respond further as soon as I have all the information on our end I am so very sorry you are unsatisfied with Greenix We will do whatever is needed to correct the issue

All calls begin with our Greenix automation call center in which the recording discloses that 'this call may be recorded for training and quality assurance.' The product we use specifically for flea treatments is Precor According to the label, it has a residual effect up to days and is known as an IGR (Insect growth regulator)This means that eggs that are initially protected during the first application may hatch, but will be exposed to the residual product which hinders flea developmentClients who receive the flea treatment often still see early stage flea activity, but remaining fleas are stunted and will eventually die off because they do not reach the breeding stageThis is also why we recommend frequently vacuumingAlso according the the product label, after an application the areas should be closed and vacated for only minutesAs an extra precaution we ask our clients to vacate for a more prolonged period of timeGreenix is an integrated pest management practioner (IPM), which means our technicians only lay down the necessary amount of product to rid homeowners of certain pestsThe product used in this treatment is a low risk product and could only be harmful if someone is in direct contact with it, in a closed environmentOur technician started in the basement area of the home, with the homeowner still vacating in a separate area of the houseThis is typical procedure with no risk to the homeownerThe product is low risk enough for our technicians to broadcast all areas of the home and then safely leave after all applicable areas are treated*** is our tech and wildlife manager in Cincinnati and is mostly in the field and not in the officeThe information was relayed to the main office in Columbus addressing concerns of left over residue and in subsequent calls it was determined that the residue did not stain, but it was never confirmed as to what the material wasAccording to the phone call that took place on Oct 27th, we were under the impression that a return visit was not wanted and that the main endeavor was to express concerns to a managerOn January 9th, months after the first paid visit and months after the second free treatment, Mrs*** asked for a refundBecause of the time in between those treatments and that request, we feel that a refund is no longer validThank you,***

Hi ***! Thank you for the information, we've reviewed your account and it has been canceledThe $has been refunded and your account has been canceledWe apologize for the miscommunicationThank you!

Following discussion with my credit card company, they confirmed that what I had seen was in fact charges to my account from GreenixFor security purposes the charges were put in the dispute process and they recommended closing the account for security purposesI did that. Consequently my online access is not available at this time to see whether the credits were finally applied following this complaint. I will update this complaint after I spend another hour or so working on the problem Greenix created

First of all, it's interesting that *** was taping that phone call and didn't tell me that he was - I think that's illegal. Second, he sounded so caring and compassionate on the phone (yes, because he was being taped!). He reassured me over and over in this conversation that he was going to "get back to me" because "this isn't the way we do business". After that conversation, *** NEVER called me back, not once! So, all that caring in his voice was done because he knew he was being taped!Second, *** is quite smug in taking credit for Greenix getting rid of the fleas. That's hysterical since it never happened and they know it. We frantically had to take care of it ourselves in early December because I was having my entire family over for Christmas. We exterminated the fleas not Greenix and I want to make that point CLEAR. They came twice and failed just as I told *** on the phone. It doesn't matter how much time has passedAt the time of that phone call *** knew they had not gotten rid of the fleas and should have offered me a refund. I made it clear in that conversation that the fleas were backGo listen to it, ***Your taping phone calls may have come back to haunt you. If he was the fine businessman that he kept saying he was, why didn't he just refund my money then? I shouldn't have to ask for it!The end result is the same no matter how you look at it. They were here twice and never got rid of the fleas. Why can't they just admit that and refund my $265.81?By the way, a person does usually keep calling when the person she calls refuses to return her calls and doesn't do what he promised to do. He said repeatedly that he would get back to me about the residue and never didGreenix should be ashamed of themselves for treating a customer this way! *** *** ,
Regards,
*** ***

We are very sorry to hear what has transpiredUnfortunately, it does look like the customer has signed both the month agreement, and also a checklist verifying the contractWe did also send a reminder (via phone call) in regards to the most recent appointment that was performedUnfortunately,
there wouldn't be any service that could be refunded since we are servicing the customer under the agreed basis and termsWe would be happy to supply any documentation necessary, but unfortunately, the customer decided she would rather pay for the cancellation fee than continueWe would be happy to return to the customer's home to reservice her for any insects that need to be taken care of, but there anything that has been done to warrant a refund.Thanks,Team greenix

The salesperson told me that I could cancel at any timeNot only did I hear this, but my neighbor who was also interested in using this service specifically asked and was given the same responseHe did not mention that if we cancel we would be chargedHe said that we could cancel and we would not be chargedThe company is giving information about what they told us

Hello ***, I am so sorry for the way our company was represented to youWe take our service agreements very seriously and even train our technicians to go through service agreements again with customers so we both understand each otherI'm sorry this was not the case in your
situation and the contract was not sent to you immediatelyWe have a three day cooling off period where you can cancel for free if you change your mind for any reason therefore, I have cancelled your account with us penalty freeI apologize again for the way the salesman treated youIn the future please call our office directly at ###-###-#### for any issues regarding services or your contract as we would have been able to solve all of this over the phone together the same dayThank you for reaching out to us and please call if there is any more that we can do to help, thank you!-Ethan Greenix Pest Control

Hello again,I still have no option to communicate through the complaint system Now that I rejected their response, they finally refunded my payment and it is showing on my account today So as long as they leave me alone from now on, I am satisfied The complaint can be closed.Thank you

Hello, Thank you for your message, I have looked into your account and I am sorry we were unable to answer your initial phone callYou are right you do qualify for a free re-serviceOur representative Erik has called you back twice in the last two days in order to schedule a
free re-service for youPlease give us another call at ###-###-#### and we would be happy to guarantee a pest free home with you

We have sent the request for the refund to our accounting department Checks are sent out on Tuesdays and Thursdays Again, we apologize for the experience you had If at anytime you do need pest control in the future we will waive your initial fees and offer you service program
that is not contractual

the company did not use the organic spray as requested which left a terrible odorThey then came back and trespassed on my property without permission and again sprayed non- organic chemicals in my soil and at my homeWhy then would I pay for this service? I consider them in violation of good business practicesI'mIt sure why they don't get that delivered a product that was not requested, trespassed, and again sprayed without permissionWhy on earth would someone want this company to come back to their home??

I called and cancelled I was not going to get a sales pitch from higher up of reasonI told her the product did not workSo I cancelled I didn’t want to be harassedShe took the call and told me okay it will be cancelled

From Greenix's response:"according to our records, the customer signed his agreement on 8/11/at 5:56pm"This is even shadier. This agreement that I signed was sold to me as essentially a signature for charging the credit card that I gave them (I mentioned in the initial complaint that I had given them the credit card the day before), which I only agreed to have charged because I was told there was absolutely no obligation to continue. The salesman specifically mentioned a 12-month agreement, and I asked direct questions about what was meant by 12-month agreement if there was no obligation. As a response to these questions, he assured me that there was no obligation. At no point was this surcharge communicated to me before I signed. When going over the charges, he described how things would work in terms of treatments, and then showed me the charges, and had me sign to agree to those chargesI was informed a copy would go to my email, but as I thought this was merely a receipt, based upon how I was misled, I assumed the copy was for my records, and did not review the agreement at the time, as I had no idea there would be anything other than the credit card charge to review.Also note that upon inspection of the agreement, the fine print describing this surcharge is intentionally written and placed in such a way as to not appear like any other text in the agreementThey clearly expect that this will be overlooked when reading the agreement." The checklist was signed at 3pm on 8/12/2017, but the service was done at 11:42pm that same day."This is a misleading lie. The service was done in the morning (11:am), not near midnight. I would assume that this was just a typo, but the implication here is that they performed the service after I signed the checklist, which is not the case. In fact, the technician came back to my house hours after performing the service because he forgot to have me sign the checklistThis is where the frustration beganIf I had been informed of this before the service was performed, I would have immediately canceled."The Checklist that we had the customer sign is done verbally, but the wording and a copy of the Checklist and agreement are sent to the customer via email for them to review and sign.”Again, this is misleadingThe copy of the agreement was sent to me to review, but I had already signed (as explained above)This is written to seem like I was given a document to read over before I signed, and that is untrueThe checklist was also sent to me after the first treatment, and it clearly shows that I did not agree to the surcharge.“The technician, James, left these notes on the initial service,"Customer did not sign box of initial checklist because he said sales told him he could cancel anytime and there is no penaltyHe told me...." we are gonna give it a try and if it works we will keep going"."Allow me to first note that they agree with my assessment that I did not agree to that item on the checklist. Next, the only reason that we decided to “give it a try” was for this exact complaint. I was afraid that if we tried to cancel, we were going to be unethically charged an extra $despite having been given no indication or agreement (other than the one they led me to believe was essentially a credit card signature) that this was the case until after the initial treatment had already been performed. The basic thought was that we would go ahead with the service for a year only because we realized it was going to cost us almost an entire year's service cost to cancel at that point already (that surcharge is essentially the same cost as treatments). We already had no plans to hold on to this service beyond a year due to the unethical business practice described in this complaintNow, since we are moving before this year is up, we no longer have this optionWe have informed them that we want to cancel now and we are told that we will be charged the remaining $(which is even more ridiculous, since the one remaining service that we would be canceling would be only half that price).I will also note that they are implying that the offhand words I said to the technician (“if it works we will keep going”) are somehow binding, since their response after that indicates that the reason they refuse to cancel is because I have not complained about the servicesIf those words that I said are binding, then the words of their salesman should be considered binding as well, and they clearly don't believe that.We have been told that if we can give them proof of our move, they will waive the remaining contractHowever, since there is nothing in writing indicating this, that means I have to trust them to do what they say, and clearly that would be a mistakep { margin-bottom: 0.1in; line-height: 120%; }

I feel I was duped and mislead by the salesmanUnfortunately, looks like the company encourages this behavior, this is nothing but a fraudulent business practiceThank you

Our number one goal is to take care of each customer's bugs, we appreciate the business we received from this customerWe would like to apologize for any miscommunication, and let them know we have wiped the balance from the account and they are still canceledThere are no further services or payments set up for this customer.Thank you!Team Greenix

We didn't receive any payment information until we made contact for the September serviceThat payment went towards one of the services, and the second payment was run the following month when cards on file are automatically charged for outstanding servicesWhen we do automatic charges and autobill, the card is only run for one service, rather than multiple servicesThat second charge was refunded to the cardIdeally, we'd like to run the card after each service but we didn't have that information at the time of the June serviceNormally autobill is applied the day after the service. Thanks,

Hi ***, I will be happy to look at your account and help you in every way possibleI'm not finding your name in our system, so I need your address to pull up your accountIf you can send us this, please doThank you!Team Greenix