Greenleaf Pest Control

The service technician showed up on the scheduled date of 7/3/15. The customer opened the garage door for the technician to treat inside the garage. The incident happened over the holiday weekend and when Mrs. [redacted] called in to report what had happened the office was in...

the process of going over the paperwork from 7/3/15  As soon as the office was made aware the information it was passed to the proper channels.   The information is now with the  Insurance Company for review, the adjuster is in the process of contacting all parties involved to resolve the situation.

The one year service contract was signed - The contract clearly shows the dollar amount of each service and when those services would occur.(copy of signed contract was attached with first response)  After the contract was signed and the technician showed up to treat the home the service technician went over the customer check list. The very first question is I understand this agreement is for a minimal period of One Year - 2nd question: I understand there will be 4 Additional Services following todays initial service. Cost per service will be $90.00 - Question 3: I understand that Greenleaf Pest Control will return for the first regular service in 30 days -  the customer check list continues with 4 more questions. The first 3 questions provide  all the answers that Ms. [redacted] is stating we did not explain. The check list is signed by Ms. [redacted],  I also included it with the first response.  If Ms. [redacted] felt "strong armed" by the sales man then why did she go over and sign the check list, why was the technician allowed to do the service, why did Ms. [redacted] not contact the office? I don't know what else Greenleaf Pest Control could have done to make it very clear on how the service worked, pricing and scheduled dates.  We would be more than happy to continue with our part of the contract  but if Ms. [redacted] would like to cancel the contract the cancellation fee will apply per the contract. As far as not contacting Ms. [redacted], [redacted] has left several messages.  Also, the posting of select reviews does not change the above fact that a contract was signed. We also have over 300 positive reviews and many more happy customers. Thank you,[redacted]

We did nothing wrong. We have digital records to prove we have 100% fulfilled our obligation. We are willing to go back and spray her home again for free as she is still within her warranty period. We are doing our part to resolve the issue, but the customer is not doing her part to let us resolve her issue. If she would like us to resolve her issue, she is welcome to contact us directly at [redacted].

Mr. [redacted] signed a one year contract with our company to receive pest service. Mr. [redacted] also agreed to pay an early termination fee of $250 if he were to cancel his contract prior to the one year he agreed to. Mr. [redacted] was charged this early termination fee and his card was ran for $90. This...

$90 transaction reduced his amount owing from $250 to $160. Mr. [redacted] is obligated to pay this remaining amount owing.

We apologize for the negative customer service experience....

 My understanding is that both parties have apologized, we have been out to do a re-service, we followed up with a call to make sure things have been resolved (left a voicemail) and we have not heard back. Please let us know if there is anything we can do to resolve this.

We are happy to resolve this issue. We had emailed [redacted] notification that we would be doing a service at her home on 08/14/17 at 10:27 pm and have a digital record of this email notification . This service was performed on 08/23/17 at 12:35 pm. We were only able to treat the accessible front yard...

because there was a lock on her gate at the time of service. We emailed [redacted] a notification of this service and notated that we were only able to treat the front yard. We also called and left a voicemail that we were only able to treat the front yard and asked her to call us back so we could treat the backyard and inside. All our services all come with a warranty so we are happy to go back to [redacted]'s home and treat the backyard and inside at a time that would be convenient for her. If [redacted] would like to cancel her contract prior to fulfilling her one-year obligation, a $250 early termination fee will be assessed.  [redacted] will also be held legally responsible is she slanders or publishes false statements that are damaging to our company reputation.

I will continue to fight this and file a complaint with the Arizona attorney generals office as well as contact 3 on your side.

I do not accept this response. The salesman lied to me and said their products were safe, non-toxic and organic and posed no risk to my health as a cancer survivor. I have received statements by other neighbors in my neighborhood on the Nextdoor app saying the salesman told them their pesticides were organic too. I was tricked into signing this contract. I will not pay the $160. I am disputing the $90 for services never rendered. Thank you.

I am sorry Mrs. [redacted] feels that way, Greenleaf Pest has done everything we could and tried to work with Mrs. [redacted] to get the services completed and have been turned away every time or our calls go unreturned,  Our only recourse is to send it to collections for non-payment. Again we have tried to work with Mrs. [redacted] and get the October service finished. We are only holding her accountable to the signed agreement and if she decides to slander our company she will be held accountable as well.If Mrs. [redacted] would like to pay for the service and finish out her contract, obviously, we would be more than happy to do that as we would rather go that route than send to collections.

A young man came over from Greenleaf one night. He talked with such zeal about the company that we had to sign up. We haven't been disappointed! They will come out how ever many times you need and it's safe for our cats. The last time someone came out, he cleaned up the spider webs around the front door. I thought that was going beyond the call of duty and really appreciated it. We had an enormous amount of spiders, a lot of them were black widows. Not anymore!

I am talking about the pest control and weed control my yard weeds all over spiders and ants and wasps all he did was ring the door bell and leave the invoice with out doing anything. I have been with you guys for almost 2 years this is the last straw. I almost want to trade this to court because I was home and saw him and so did my neighbor. My new company is willing to testify in court how bad it was 2 weeks ago and wet are still working on the infestation. The weeds are mostly pulled but the grass it's slowly dying.

great company great prices results right away

This company is the only company I have found that guarantees against scorpions. They came out and completely power washed the patio and yard with the product. I did find 3 dead scorpions the day after they came out, so it clearly works. We told them we've had issues with rodents and rattlesnakes by our back fence and they said they would put traps out and it's included in the regular bi-monthly fee. Our previous company was going to charge us $150 for three traps and rattlesnake repellent spray. I have not found any live bugs since we started using them 5 weeks ago. They do not automatically do the interior (you have to ask them to do it and schedule it), but I don't think the interior needs to be done since I haven't seen any bugs since we started using them. I have always had monthly pest control, inside and out, and bugs were always around, especially during the summer/monsoon months. Greenleaf has an agricultural license, so they are able to use heavy duty product that work very well at controlling pests. I'm very pleased with the results.

Our services are warrantied, so if you have problems in between regular scheduled visits, we will come back and re-spray for free. If you were having problems, you should have called us so we could come back and fix it. You're complaint is about a pest service that was done on Aug, 23 2016; this was almost two months ago. Why is this issue only now coming to our attention? Bottom line, we warranty our services. If you want us to come back a re-spray, we will do that. We will not be refunding for any services and customer will be accountable for finishing his contract or he will be assessed early termination fees. If this is not addressed by 10/17/16, he will be sent to collections. He is extremely past due on his pest and weed accounts.

Mrs. [redacted] signed the service agreement as well as for the two services provided.

Payment has not been received for any services that were provided by us. The contract is valid and we will be holding Mrs. [redacted] to her service agreement as per the signed contract.

This account has already gone to collections for non-payment, we would be happy to take a payment for the past due amount and get this account current and resume services.

Green leaf came out to the house and did amazing job. They explained everything to us, and if we had any questions what so ever they answered them. They are very affordable and will work with you if needed to be. To top it all off they used organic chemicals that was safe for my kids and pets

Greenleaf tried to send a service tech out to treat the problem, but the customer would not allow us to come out again. Because he decided to end the agreement, cancel fee's still apply, By the customers own statement he agrees he signed a contract. Therefore, fee's will apply if it is canceled. We...

have only returned once for any issues at this customers home, we warranty all our services and would have been happy to send someone out if he was having an issue, all he had to do was call.

We will still be happy to send someone out to take care of any issues if the customer will allow us to warranty our work., If not, than per the signed contract, we will not be waiving any cancel fee's.

We apologize for the negative customer service experience....

 My understanding is that both parties have apologized, we have been out to do a re-service, we followed up with a call to make sure things have been resolved (left a voicemail) and we have not heard back. Please let us know if there is anything we can do to resolve this.

The service technician showed up on the scheduled date of 7/3/15. The customer opened the garage door for the technician to treat inside the garage. The incident happened over the holiday weekend and when Mrs. [redacted] called in to report what had happened the office...

was in the process of going over the paperwork from 7/3/15  As soon as the office was made aware the information it was passed to the proper channels.   The information is now with the  Insurance Company for review, the adjuster is in the process of contacting all parties involved to resolve the situation.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I believe that my original complaint already covered the points in their poorly written response. But, since the company merely reiterated their stance and declined to waive the termination fee I suppose that I shall reiterate my stance.

 

I did indeed decline to have a service tech visit, as I stated, because the product has proven ineffective and after four (4) consecutive months of services (which means two (2) additional services admittedly free of charge) the insect issues continued to get worse.  When I originally called I would have been open to an offer from the manager if she had said something to the effect of, “I am so sorry that these problems are happening. We can send a technician out weekly, or even daily, until you are satisfied that we have this under control.” However, that was not in the least what was said, as I stated in the previous letter.

 

I am forced to state again that I had two (2) additional services, that they continue to insist that I only had one (1) makes me question their business practices even further. I am not certain that they ever sent out the first technician for additional service as I was at work and it was my understanding that they did outside only. But maybe it is true that they only told me that they had sent someone and, in fact, had not. The fact is, I requested and scheduled for it to occur and they say that, contrary to my belief, it did not occur. The only conclusion I can come up with is that they lied in the first place or are lying now. 

 

I have attached a copy of the contract they so thoughtfully highlighted and sent with the cancellation bill. At the very top you will notice that it says “Pest Control Service Contract”. This, to any reasonable person, would imply that the contract is being signed with the understanding that the company will be controlling pests, and that the signer will be paying service charges. I paid every service charge. They did not control pests. I fail to see how this means that I should continue to pay them under the terms of the contract. The “Termination Agreement” which they highlighted for us states, “If for any reason I am unable to fulfill the one year obligation….”. I dispute that as being the cause of termination. I am fully able to fulfill the one (1) year obligation, Greenleaf is unable to fulfill their end of the contract and I am unwilling to pay for services that are not being rendered. Or to be held to a contract of which the other party is in violation.

 

In fact, I am paying a new company to provide pest control services to my house (they started the day after I called them which was sooner than Greenleaf’s next appointment) and within a week of their first service I was finding dead bugs everywhere, easily into the hundreds, and so far have seen very few living ones. This shows two (2) things. First, that the new company’s product is working effectively. Second, that Greenleaf’s product and extra services were allowing there to be these bugs for the new company to kill.

 

Also of note is that if I continued to pay for their services the remaining three (3) to finish the year would have cost me $180. This is $49 less than the termination fees they are trying to charge me. That a services company does not even offer a compromise to an unsatisfied customer is pretty unreasonable. Because of their repeated poor handling of this situation, and complete lack of customer service and professionalism, I will still be unsatisfied until I am not being charged the $229 termination fee.

Regards,