Greenleaf Pest Control

I have been using Greenleaf Pest Control for nearly one year and am very pleased with the level of service received each time. The technicians are always friendly and professional, and are knowledgeable about the products they apply. Their office staff is always courteous and quick to send someone out to reservice my house if I see any bugs in between my normally scheduled service dates (sometimes I notice little ants in my yard) and they come take care of it right away if I call with any concerns. Great customer service.

I have had Greenleaf Pest Control service my home for the past 4 years, but just cancelled my service today. Initially, at the beginning of my service from Greenleaf their services appeared to be very thorough and professional. However, their services and professionalism have steadily deminished over the 4 years I have had Greenleaf as my pest control service. Their technicians have increasingly become less and less thorough in their spraying both inside and outside my home, to the point where I am unable see any difference in the amount of pests in my home now as compared to before I started with their services 4 years ago. The last time I met with one of their technicians at the time they were treating my home, that technician was very unprofessional. I asked the technician at the time to treat the inside of my home since Greenleaf only comes out every 3 months. The technician's response to me was very sarcastic when he said why do you need an inside treatment, you don't have any bugs inside do you. I had to tell the technician that no I currently haven't seen any bugs,but that I definitely wanted an inside treatment to insure the pests are kept out. When the technician did perform the inside spray treatment he provided only a hit and miss job. However, the breaking point for my cancellation of Greenleaf's services came today after my phone conversation with one of their representatives. The reason for my call to Greenleaf today was to request for a full front yard, back yard and inside treatment of my home when Greenleaf had scheduled one of their technician's to treat my home tomorrow. Greenleaf had only treated my front yard when they last treated my home since they treated it when I was not at home. Also during my phone conversation with Greenleaf's representative I mentioned that I should only have to pay $45 for for my next service scheduled tomorrow, since I only received 1/3 service at the time of their last service and I had paid for a full service @ that time. Greenleaf's representiive informed my that Greenleaf could not do this and refused to allow a $45 charge rather than the full $90 quarterly charge. I consider this very poor customer service for a loyal customer of 4 years. Before ending I also noticed that one of the Greenleaf's positive reviews was provided by a Greenleaf employee. Never trust a company that has to have employees provide a positive review regarding the services they provide. I have already contacted a few other pest control services and they appear to provide superior treatments compared to Greenleaf at similar or lower cost.

We just had [redacted] come out and spray our house for our monthly service. She was professional, polite, and extremely thorough. My wife and I were very impressed with her work. Can't say enough good things.

Review: I went to go tell greenleafs rep. That we were having issues with wasps. As I walked out to the garage and stepped down I slipped and fell . I hit my head twisted my ankle and hurt my back. There was a puddle of bug spray. I asked for an incident report to be made on July 3 rd when incident occurred. As of Wednesday July 8 I had not heard anything from company. I was still unable to walk on the twisted ankle and my back was very sore. I called and spoke to Greenleaf receptionist. She pulled up my receipt and saw the notes that I fell and hurt myself. But said this was the first she knew of this. She said the owner would contact me to make an incident report. Called back Friday July 10 th because I have heard nothing . Receptinist calls back to say [redacted] the owner is on vacation and he will contact you when he is available. He has to handle the situation. Finally on Saturday [redacted] the owner calls and rudely says after a week of no contact on his part " isnt it your fault though, you knew he was spraying" never once apologized. I wa not told their would be a puddle of bug spray or to not even stay out of my garage. Their was no sign stating to be careful or any warning from technician. So no it was not my fault! If their wasn't a puddle of bug spray I would have never fallen and ruined my whole 4 th if July weekend! So after an unpleasant phone call from owner [redacted] he says he will trim in the claim. I have sent [redacted] messages all week all Initiated by me. He kept saying ibis broker said it takes time. Kept giving me excuses. So on Thursday july 16 th almost two weeks from incident I finally feel I am being strung along and if situation is not handled by end of day I am filing a complaint! So here I am with no contact from any insurance agent two weeks later. Sore back and a gimp ankle still no resolution.Desired Settlement: I want the situation rectified and no longer have to do business with this company. I am under contract and I feel they have not upheld their end of the contract!

Business

Response:

The service technician showed up on the scheduled date of 7/3/15. The customer opened the garage door for the technician to treat inside the garage. The incident happened over the holiday weekend and when Mrs. [redacted] called in to report what had happened the office was in the process of going over the paperwork from 7/3/15 As soon as the office was made aware the information it was passed to the proper channels. The information is now with the Insurance Company for review, the adjuster is in the process of contacting all parties involved to resolve the situation.

Review: Greenleaf service technicians show up to the house without proper notice, and when homeowners are not present, and go ahead and spray the front exterior of the house. No one is there to witness services performed and yet homeowners are billed the entire amount ($65). even though they were not able to spray the back yard or interior of the home. In Oct, I specifically called Greenleaf to arrange for them to spray on a Saturday at a specified time I knew I would be home. The tech showed up early (when I was not home) and claims he treated the front exterior of my home. However, the concret around my house did not look, smell or appear to have been treated. I called Greenleaf customer service and got the answering service twice. Their only response was that I could schedule a follow-up visit for the tech to finish treating my home. Again in December, the tech shows up unannounced and leaves me an invoice for $131.30, charging me for the in-complete/unauthorized service in Oct,and charging me for services in December (which again was not provided because I saw the tech walk to his car). When I called to speak to customer service, I was informed that I signed a contract and if I no longer wanted service, I would have to pay a cancellation fee. This also is news to me. Greenleaf shows up to people's home AS THEY ARE MOVING IN and approaches them with the sales pitch of "we'll treat for free today and then show up when you need us to, and there's no contract." I signed the sheet to approve the first spraying, but was not aware that I was signing a year long contract. If Greenleaf would like to prevent customer confusion/dissatisfaction , perhaps they shouldn't approach homeowners when they are moving in and overwhelmed focusing on other logisitics. I did not authorize treatment to my home when I am not there to witness the spraying and to allow access to my garage and backyard. Charging $65 for treating the front yard is ridiculous.Desired Settlement: Account should be updated to reflect a ZERO balance and contract as null and void.

Business

Response:

Mrs. [redacted] signed a contract on 4/19/13, as always we encourage all customers to read the service agreements before signing and we offer the standard 3 business day cancel policy, which Mrs. [redacted] did not take advantage of.Regarding Mrs. [redacted] never knowing when we are coming out, we send post cards to all our customers, if the date does not work for them, we ask that they call the office to choose a new date that will work for them, as you can see by the invoices numbered #[redacted] that they did get our postcard and set the service date and #[redacted] we also sent a postcard out for and we treated and this service was signed for as well. The invoice in question is #[redacted] that shows that the serviceman did not have access to the backyard and it is noted on the invoice to call the office to schedule the backyard.This was not done. As far as servicing when they are not home, the service agreement statesSection 10 item B " As service months may vary, Greenleaf Pest Control will send a post card prior to regularly scheduled services. If no one is home for a scheduled service, Greenleaf Pest Control will treat only accessible areas of the exterior. Please arrange for all unfriendly dogs to be detained and ensure that all gates are unlocked. An invoice/bill will be left at the door" Mrs. [redacted] did get her invoice for the October service, however, she did not call in to schedule the backyard after this. Mrs. [redacted] does not owe $131, she does however owe $65 for the Oct service. We stand behind our services 100% and would be happy to arrange a time to come back out and treat the property. As far as cancelling out the contract, Mrs. [redacted] signed an agreement for 1 initial service and 6 bimonthly services, to which 3 services have been completed and she has 3 more left on agreement. We can come out to service the property as soon as we get payment and resume services, If Mrs. [redacted] needs a reminder call the day before the service we can do that as well.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowPlease reference the attachments. While the "contract" states the customer is required to notify Greenleaf of the cancellation of the contract with a 30-day written notice, Greenleaf has violated their own contract by canceling the contract with us. Pursuant to their invoice notice dated 12/17, Greenleaf is charging us $299.88 for the "early termination fee". We have not submitted a 3-day written cancellation notice, so I'm not sure I understand why we're being charged the fee. Also, customers be aware that the first "FREE" service they offer the day they show up homeowners are moving in, is really NOT free. As soon as you decide you do not want to continue services, they charge you for that initial spray.My issue is that the day we had tried to schedule service (back in October), the serviceman shows up early (when he should have known we would NOT be home and therefore he would not be able to complete spraying the entire house). Then I have to be inconvienced once again to try to find another day/time for the company to finish the job. In the meantime, I'm expected to pay the full price for the spraying. We are busy people, so when we provide a date/time that works, we should be able to rely on the serviceperson to respect that and not show up early or late and then we have to reschedule follow-up. Finish the job you started in October, and we'll be happy to pay October's invoice. After that, we would prefer to not do business with such an unethical, deceiving company. Greenleaf canceled their own contract with us and trying to charge us for the early termination fee. This is a real problem. I hope the Revdex.com will not let Greenleaf get away with such dishonest practices. In particular, asking homeowners to sign a contract on the day they're moving in by inticing them with "free service" that is really not free at all.Regards,[redacted]

Business

Response:

Section 6 also states “Greenleaf pest controls obligation is conditioned upon payment in full for the initial service and all regular services. Failure to pay all such charges shall terminate the plan in it’s entirety." When the Oct 2013 service was not paid for and Mrs. [redacted] refused service at the door in Dec 2013, the contract cancelled itself out. The reason it is so high is because payment was not received for Oct and the cancelation fees. If Mrs. [redacted] would like to cancel the service, that’s fine. But we must hold her to the same policies that we hold everyone else too that wants to cancel in mid contract. Or she can pay for the Oct service and complete the contract. Again, we would be happy to return and finish the job as soon as the Oct service is paid for. As far as the first one being free, it was free, the contract clearly states at the top "Pest Control Service Contract", so if Mrs. [redacted] was moving in, than she still has to give her information to the sales rep, she also had to sign the agreement, It also clearly states in big black letters by the customer signature line, "I understand that this agreement is for a minimal period of one year automatically renewable after the initial term. Services will continue at the frequency outlined above until cancelled with a 30 day written notice" Mrs. [redacted] was aware that the services were being done as outlined on her service agreement, she did get her post cards because she had called in to set certain times and dates up, and the services were signed for, Her back gate was locked and she was simply asked to call the office to set up a date and time that worked for her to get the job finished. As far as the Tech showing up early, no one had called in to confirm a time for Oct's service as she had done before, so he was not early or late, she had not called in this time and service was done to all accessible areas. As stated before, we can finish what was not done as soon as the account is brought current or Mrs. [redacted] can cancel and pay the cancel fee's.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.WE WILL NOT BE CONTINUING BUSINESS WITH SUCH A DISHONEST COMPANY AND WE WILL NOT BE GIVING ANOTHER PENNY FOR OCTOBER (for service that was NOT performed) OR THE MONTHS AHEAD! We're tired of being harassed by a pest control company!! Greenleaf has caused us more distress than the scorpions and cockroaches!!! Greenleaf has not fulfilled the terms of their own contract and lies about us not specifying a time in October for the service. It will be a cold day in hell before I write another check to Greenleaf. If the Revdex.com cannot help resolve this issue, I will call every news outlet and let the entire city of Phoenix know about Greenleaf's manipulative business practices. This issue should be closed by now. Leave us alone.Regards,[redacted]

Business

Response:

I am sorry Mrs. [redacted] feels that way, Greenleaf Pest has done everything we could and tried to work with Mrs. [redacted] to get the services completed and have been turned away every time or our calls go unreturned, Our only recourse is to send it to collections for non-payment. Again we have tried to work with Mrs. [redacted] and get the October service finished. We are only holding her accountable to the signed agreement and if she decides to slander our company she will be held accountable as well.If Mrs. [redacted] would like to pay for the service and finish out her contract, obviously, we would be more than happy to do that as we would rather go that route than send to collections.

Make us sign a contract and not mentioning the cancelation fee...guy told us that we can cancel in 30 day period...when we try to cancel,they told us that is $200 cancelation fee.this company is just scam...

Review: Good morning, my name is Dr. [redacted], A [redacted] citizen, residing in our home in [redacted] - [redacted] community known as [redacted]. On or about 9/19/20 the second day of moving into our new home a door to door salesperson who identified himself as [redacted]. and owner of Greenleaf Pest Control convinced us to use his company's service. He signed his own name as [redacted]. and dated his side of the contract as 9/19/20. Which in review began to raise our concern about who [redacted]. really was. In asking around in our community about Greenleaf Pest Control we were warned by fellow neighbours not to deal with door to door sales persons. A few neighbours knew about this company and said that there were problems between the owners of the company and now they dealt with an owner under a similar company name.

Also we noted that Green leaf rates were much higher than similar companies in the same business with similar service contracts.

On learning about [redacted] and his company and his problems in our community in the fall , 2012 I immediately telephoned the Greenleaf company office and was told by the secretary that [redacted] w. was on an extended holiday/leave and would not be back in the immediate future. The sales manager who did not clearly identify himself by name listened to my concerns told me about some of the problems within company owners and that he could reduce the fee for service by $5.00 per trip.

While we were not happy and pleased with what had happened we decided to continue with the service under the following conditions. "We did ask that the service person must phone first and make sure we were home before coming onto the property". On 2 occasions during the course of the winter and spring months. we were not pleased with some of the work ; and the service person did return to re-spray an ant infected area and noted insects in the garage and back patio area.

In July 2013 (July 11-18) while in [redacted] for a short stay we were given an invoice for service done while we were away back in [redacted] sometime in early July or June 2013. We were NOT satisfied with this service because we were not at the house for Greenleaf to do a complete service as agreed earlier in the fall of 2012.

HENCE I ([redacted]) immediately called the Greenleaf Pest control Office within that week and left 3 messages for the manager to call me before we returned to [redacted]. Also I sent an email to the office with-in that week when my wife [redacted] and I were at our [redacted] home.

There was no response to us at our [redacted] home. By coincidence the service person on or about the Tuesday was in the community and I stopped him to find out why no one called me. He said the Greenleaf office telephone system was down as well as the internet. No calls were being recived except the answering service was on.

Since the week of July 11-18 I have called Green Leaf each month from [redacted] includingon/or about November 3 , 2013 and left telephone messages for [redacted]. to call ** an owner. Todate no one has called.

On Friday November 22, 2013 we received a collection Agency general letter known as [redacted] of the following address

[redacted] Inc. [redacted] Total amount due $120.96 Agency Account [redacted] Client Acct. [redacted] Agency Act. [redacted]. No signatures are on this general letter of account; and it appears that the company does not have an office in Arizona.

In conclusion [redacted]. introduced himself as a former [redacted] now doing business in greater [redacted] in pest control. No doubt he noted that my vehicle had an [redacted] licence plate. To gain our confidence in his pest control business he said he had several clients in our area. His approach was to get our confidence in him so we would use his business. In the course of our conversation with [redacted] convinced us that pest control in our community was an absolute necessity and he knows our community very well; hence he built our confidence in his company because he also was from [redacted]

Unfortunately this initial meeting undermined our trust in Greenleaf Pest control and we were put on guard about this company and to have it come only when we were HOME in [redacted].Desired Settlement: Yes we will pay for the July/June service when the work meets our satisfaction. Given this unfortunate series of events it is best that Green Leaf Management apolozie to us as new clients from [redacted]. We have since refused service all door to door sales persons!!!!

A copy of the initial contract with no official signature from Green leaf other than [redacted]. is available to you for review and comment.

many thanks[redacted] November 23, 2013

Business

Response:

Review: see Attached documentDesired Settlement: see Attached document

Business

Response:

[redacted] were sold the service agreement in Aug 2013. In May 2014 is when they decided that they don’t want treatment and wanted to cancel, after Greenleaf had already been out four times to service the property. Like all customers, they had 3 business days to cancel the service agreement and did not. After refusing service in May, cancel fee’s were added and a bill was sent. No mention of health issues ever came up or that they don't understand or speak English until they decided they wanted to cancel and learned of the fee’s. Greenleaf will not cancel out the contract or remove fee’s. The options are to continue with the last two services they are under contract for at $65 dollars each or pay the cancel fee’s of $229 and we will cancel the account as outlined in their signed contract.

Not going thru whole agreement with the customers who sign the contract.specially cancelation fee,..the said that you signed the contract and you have to pay if you want to cancel...not honest company,scam like many out there...

Review: Company performed one service. They claim to have great product which works for three months. I still had several bugs after they sprayed. Canceled before the next service and was still charged the full contract price. Not to mention they are soliciting and continue to solicit in the Savannah sub division which is clearly marked at all entrances 'NO SOLICITING'. Next time this happens I will call the sheriff.Desired Settlement: Remove the balance for the services I never recieved and remove it from collections.

Business

Response:

Customer signed a service agreement on 1/11/12 and the home was serviced on 1/12/12, see attached invoice with customer signature. We came back out on 4/10/12 for the agreed 30 day follow up and the customer again signed for the completed service. Contract states that he had 3 business days to cancel, which he did not. Customer is stating that we never preformed the service, his signature is proof that we upheld our part of the service agreement. Customer was sent to collections 1/12/13 after numerous attempts to collect the past due balance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Company is still trying to collect on services that were not performed. This was to be an ongoing contract with recurring service. The recurring services were not performed. I will begin to post multiple reviews on third party sites if a mutual agreement isn’t made. I would be willing to pay the contract and services reinstated after the company removes the account from collections. I would also like an apology letter to Savannah homeowners for blatantly ignoring their requests as a subdivision to not allow solicitation. Your company continues to solicit this neighborhood as I just had a representative knock on my door about a month ago. Very disrespectful.

Regards,

Business

Response:

We would be more than happy to reinstate his services and remove him from collections, however the phone number we have on file is no good, so Mr. [redacted] will need to contact us at ###-###-####, so that we may get this resolved.

Business

Response:

Please see the attached screen shot from today, we have already reported to [redacted] that this is paid and Mr. [redacted] has a zero balance with [redacted]. We have contacted [redacted] and they have already updated the credit bureau as paid, however, it can take 30 or more days for the credit bureau to update their data. We have done our part as agreed.

Business

Response:

We have removed it from collections and reported it as paid. It is up to [redacted] to do their part. We will call again and have them follow up on their end of the reporting process.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear

I don't care what has to happen. Green leaf agreed to have it removed from my credit report and it is not. You are [redacted]'s customer, it's your responsibility to get it fixed correctly showing paid as of the first payment I made.

Review: My twelve (12) month contract with Greenleaf Pest Control has not yet reached its end, I started service with them in January and it is now August, yet I wished to cancel services from them. The service technicians have always been very professional, friendly, and punctual so I have no issues with that aspect of service. The reason I wished to cancel my service was that since switching to them I have had nothing but an increase in insect activity, which is the opposite of what I signed a service contract with them for. Contrary to their apparent records I have had them out between normal service calls twice (they claim once) in order to regain control of the influx of insect activity, which equates to having had them spray once a month for four (4) months in a row. This is a problem since the only dead bugs I ever see are the ones I step on myself; which means that in spite of having services once a month the poison they are using is allowing ground spiders, crickets, [redacted] roaches, earwigs, cotton beetles, silverfish, a variety of ants, black widows, scorpions, and a plethora of insects for which I do not know the name to live freely in my yard and quite frequently house. This last week we found the fourth living scorpion in our house since the inception of this contract seven (7) months ago, this scorpion was on my one (1) month old son’s changing table. In contrast, with our previous service provider we had one (1) living scorpion in our house during the two (2) years that they were treating our house, and the only other insects we saw inside were already dead. So, after being convinced to switch to Greenleaf from a reliable pest control service (primarily due to pricing differences), giving them a reasonable chance to perform even marginally well at the services promised, and having them fail to meet their end of that contract, I wished to terminate their service. This is when I was informed that to do so would cost me $229 in termination fees, which I was aware existed but the reasons for my cancellation seem to be such that those fees would be waived. As such I asked to speak to a manager who, at the time of my phone call at 13:00 on a Wednesday, was unreachable. I asked for them to have her call me back as soon as she could to resolve this issue, which she did the following day. During that phone conversation I lost all respect for this company, their manager has very little understanding of how customer service works and her tact and interpersonal communication skills are appalling. After starting to explain the situation to her she interrupted me and started making all sorts of excuses as to why an increase in insect activity is “normal” through the summer and only allowed me to speak again after I had to forcefully tell her to be quiet and listen to what I was trying to say. She insisted that she cannot make an exception to their rules for any reason, particularly my “opinion” of what too many bugs in my house is. The only conciliatory offering she made was to provide extra services between normally scheduled services, as mentioned previously, which have already proven useless and I want to get control of the venomous insects in my house sooner rather than five (5) more months and ten (10) pointless services from now. That conversation ended poorly as she managed to get under my skin, but I made it plain that I would not be paying their cancellation fee because it was they who failed to uphold their end of the contract, namely I was paying them to kill bugs and their best efforts to do so were ineffective, therefore the contract is null. I expect them to try to charge me for this cancellation and feel that it is in other consumer’s best interests that I report this to the Revdex.com.Desired Settlement: To not be charged the cancellation fee.

Business

Response:

Greenleaf tried to send a service tech out to treat the problem, but the customer would not allow us to come out again. Because he decided to end the agreement, cancel fee's still apply, By the customers own statement he agrees he signed a contract. Therefore, fee's will apply if it is canceled. We have only returned once for any issues at this customers home, we warranty all our services and would have been happy to send someone out if he was having an issue, all he had to do was call.

We will still be happy to send someone out to take care of any issues if the customer will allow us to warranty our work., If not, than per the signed contract, we will not be waiving any cancel fee's.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I believe that my original complaint already covered the points in their poorly written response. But, since the company merely reiterated their stance and declined to waive the termination fee I suppose that I shall reiterate my stance.

I did indeed decline to have a service tech visit, as I stated, because the product has proven ineffective and after four (4) consecutive months of services (which means two (2) additional services admittedly free of charge) the insect issues continued to get worse. When I originally called I would have been open to an offer from the manager if she had said something to the effect of, “I am so sorry that these problems are happening. We can send a technician out weekly, or even daily, until you are satisfied that we have this under control.” However, that was not in the least what was said, as I stated in the previous letter.

I am forced to state again that I had two (2) additional services, that they continue to insist that I only had one (1) makes me question their business practices even further. I am not certain that they ever sent out the first technician for additional service as I was at work and it was my understanding that they did outside only. But maybe it is true that they only told me that they had sent someone and, in fact, had not. The fact is, I requested and scheduled for it to occur and they say that, contrary to my belief, it did not occur. The only conclusion I can come up with is that they lied in the first place or are lying now.

I have attached a copy of the contract they so thoughtfully highlighted and sent with the cancellation bill. At the very top you will notice that it says “Pest Control Service Contract”. This, to any reasonable person, would imply that the contract is being signed with the understanding that the company will be controlling pests, and that the signer will be paying service charges. I paid every service charge. They did not control pests. I fail to see how this means that I should continue to pay them under the terms of the contract. The “Termination Agreement” which they highlighted for us states, “If for any reason I am unable to fulfill the one year obligation….”. I dispute that as being the cause of termination. I am fully able to fulfill the one (1) year obligation, Greenleaf is unable to fulfill their end of the contract and I am unwilling to pay for services that are not being rendered. Or to be held to a contract of which the other party is in violation.

In fact, I am paying a new company to provide pest control services to my house (they started the day after I called them which was sooner than Greenleaf’s next appointment) and within a week of their first service I was finding dead bugs everywhere, easily into the hundreds, and so far have seen very few living ones. This shows two (2) things. First, that the new company’s product is working effectively. Second, that Greenleaf’s product and extra services were allowing there to be these bugs for the new company to kill.

Also of note is that if I continued to pay for their services the remaining three (3) to finish the year would have cost me $180. This is $49 less than the termination fees they are trying to charge me. That a services company does not even offer a compromise to an unsatisfied customer is pretty unreasonable. Because of their repeated poor handling of this situation, and complete lack of customer service and professionalism, I will still be unsatisfied until I am not being charged the $229 termination fee.

Regards,

Business

Response:

As stated before, Greenleaf tried to send a service tech out to treat the problem, but the customer would not allow us to come out again. Because he decided to end the agreement, cancel fee's still apply, By the customers own statement he agrees he signed a contract and included his signed copy, Therefore, fee's will apply if it is canceled. We have only returned once for any issues at this customers home, we warranty all our services and would have been happy to send someone out if he was having an issue, all he had to do was call.

We will still be happy to send someone out to take care of any issues if the customer will allow us to warranty our work., If not, than per the signed contract, we will not be waiving any cancel fee's but we did offer him two options, pay for the last three services on contract at $180 or the cancel fee's of $229.

Review: The company over charged me at a price I did not agree to. I was tricked into signing a contract I informed them I was not interested in signing.Desired Settlement: I would like a refund and I want to discontinue service.

Business

Response:

To Whom It May Concern:We are sorry there was any misunderstanding on what Ms. [redacted] understood when signing up for our service. I've attached a copy of the contract that she signed that clearly shows the pricing and that it is indeed a one year contract. Ms [redacted] signed the contract with the salesman on May 20th 2015, she also included her credit card information signing to give us permission to run her card the business day prior to her scheduled service. Before the first initial treatment was performed the service technician went over the customer check list with Ms. [redacted] confirming she understood what she signed, the length of the contract, the amount of services she would receive and the price of those services. I've also attached a copy of that signed document. We ran the $30 initial service amount on 5/20/15 and the 30 day follow up amount of $90 on 6/18/15 (the business day prior to her service that was on 6/19/15). Her next payment per the contract will be when she is scheduled in September 2015. We will not be refunding either payment since the service was provided and we have the signed contract. If Ms. [redacted] wishes to cancel the service there will be, per the contract a $250.00 early cancellation fee that will be billed to her. We would be happy to keep providing pest control service to Ms. [redacted] according to the contract treatment schedule. She can contact me at anytime if she has any questions. Best regards,[redacted] ?

Consumer

Response:

As I have stated above the salesman lied about the price and the contract I still have pest even after my place was sprayed, and they only sprayed the outside and I have more insects now then I did before they came. I explained to the salesman that I am a renter of the residence. I may not even be here for a full year. I was lied to about what I would be paying and the amount that was taken out of my account was not not quarterly and the wrong price. The salesmen they have lie and he was told by myself that I did not want to be under a contract. I tried to call on 6/26/15 and the woman on the phone kept telling me [redacted] was on the phone and she would call me back later which I knew was false and the call was never returned. The company is mad at me for filing a complaint on them so they will not return or take any of my calls at this point I know I am being retaliated on the company knows they are ripping people off and are planning to charge me 250 dollars for canceling their terrible service. Most of all the reviews they have on yelp are terrible I will I have read them first. I have added some so you can see some of them. I am also adding the link to all the bad reviews this company has. I would like a refund.

My family used Greenleaf Pest Control services for approximately a year. Their technicians are prompt, courteous, and knowledgeable, and this complaint does not concern them.

The last service was October 7, 2013. We cancelled their service on October 16, 2013 because we are planning to move in December 2013.

Instead of pro rating the service and billing us up to the cancellation date, they are billing us for the entire quarter, which ends in December. When I called them to dispute this, they wouldn't budge. I agreed to pay our legitimate balance. They have subsequently added interest and penalties on the amount overbilled.

I believe this practice is unethical, and that the public should know about it before they employ this company.

Review: My wife signed a Service Contract with a sales representative with this company. My wife only speaks Spanish, the rep only spoke English. There were some communication problems in that the rep took my wife's credit card and has billed me for the charge of $325.00. I have tried calling (6) times to try to get this matter clear up and only get recording and no call backs.

Also, this Service Contract, on the day my wife signed it, no one has performed any services. No one has called, tried coming out to my house, tried to schedule any times to do the pest control spraying. I just want my money back and to have nothing more to do with this company.Desired Settlement: I want my money returned to me by way of a check. I do not want amy services from this company because I feel that it was inappropriate for the sales rep to sell a service to someone who does not speak the same language. Clearly, the sales rep took advantage of my wife's good nature and I just want to be reimbursed for the charge to my credit card.

Business

Response:

Regarding Mrs. [redacted] account, Please see the attached service agreement with Mrs. [redacted] signature. Please also see the attached notes on the account as well. For Mr. [redacted] to say that his calls have gone unreturned is false. Mr. [redacted] has called in and has had his calls returned on several occasions, Mrs. [redacted] provided us with her credit card number, however it was never ran by this office or anyone in it, Also please see the last attachment.

Mrs. [redacted] signed the service agreement and even signed for the first and next service, this was acknowledged by Mr. [redacted] in November. The lack of communication between Mr. & Mrs. [redacted] is very clear.

We have a signed service agreement, we preformed the services as agreed, however we have never been paid for the services, Mrs. [redacted]’s account has been sent to collections as of 1/7/14. No money will be refunded to Mrs. [redacted] because nothing has been paid for on this account. We would be happy to restart services when the account is brought current.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I had given all this information to my girl Friday. She is the one who (along with myself) are filing this complaint. I have personally witnessed her making (2) telephone calls to your office and she HAS NOT ever received a call back from you. I have not received any services from you. And, I am not satisified with your business means of not providing servicee with a spanish speaking salesman. No services have been performed, and you state that you have not charged my credit card - So cancel the service contract and any fees IN WHICH YOU THINK are owed by Mrs. [redacted], and we can then resolve this issue.

Regards,

Business

Response:

Mrs. [redacted] signed the service agreement as well as for the two services provided.

Payment has not been received for any services that were provided by us. The contract is valid and we will be holding Mrs. [redacted] to her service agreement as per the signed contract.

This account has already gone to collections for non-payment, we would be happy to take a payment for the past due amount and get this account current and resume services.