Greenleaf Pest Control

Greenleaf pest control came to my home and sprayed for bugs. We were fast and very efficient. I would highly recommend them to any of my family or in friends. So glad I found them.

Greenleaf Pest Control was recently walking around my neighborhood offering specials and I reluctantly decided to sign up. I'm in Avondale and for the first time I have experienced a scorpion infestation and seen at least 8 to 10 inside and outside the house.

I am a completely satisfied customer right now. They sprayed a couple of weeks ago and I haven't seen one roach, all the flies miraculously disappeared for whatever reason, I have no black widows and I went out with the blacklight the other night just to look and found 8 near dead scorpions around my house and not one live one. This company is professional and will do anything to satisfy you as a customer Thank you!

Great company.

Mrs. [redacted] signed a contract on 4/19/13, as always we encourage all customers to read the service agreements before signing and we offer the standard 3 business day cancel policy, which Mrs. [redacted] did not take advantage of.Regarding Mrs. [redacted] never knowing when we are coming...

out, we send post cards to all our customers, if the date does not work for them, we ask that they call the office to choose a new date that will work for them, as you can see by the invoices numbered #[redacted] that they did get our postcard and set the service date and #[redacted] we also sent a postcard out for and we treated and this service was signed for as well. The invoice in question is #[redacted] that shows that the serviceman did not have access to the backyard and it is noted on the invoice to call the office to schedule the backyard.This was not done. As far as servicing when they are not home, the service agreement statesSection 10 item B " As service months may vary, Greenleaf Pest Control will send a post card prior to regularly scheduled services. If no one is home for a scheduled service, Greenleaf Pest Control will treat only accessible areas of the exterior. Please arrange for all unfriendly dogs to be detained and ensure that all gates are unlocked. An invoice/bill will be left at the door"  Mrs. [redacted] did get her invoice for the October service, however, she did not call in to schedule the backyard after this.  Mrs. [redacted] does not owe $131, she does however owe $65 for the Oct service. We stand behind our services 100% and would be happy to arrange a time to come back out and treat the property. As far as cancelling out the contract, Mrs. [redacted] signed an agreement for 1 initial service and 6 bimonthly services, to which 3 services have been completed and she has 3 more left on agreement. We can come out to service the property as soon as we get payment and resume services, If Mrs. [redacted] needs a reminder call the day before the service we can do that as well.

To Whom It May Concern:We are sorry there was any misunderstanding on what Ms. [redacted] understood when signing up for our service. I've attached a copy of the contract that she signed that clearly shows the pricing and that it is indeed a one year contract.  Ms [redacted] signed...

the contract with the salesman on May 20th 2015, she also included her credit card information signing to give us permission to run her card the business day prior to her scheduled service.  Before the first initial treatment was performed the service technician went over the customer check list with Ms. [redacted] confirming she understood what she signed, the length of the contract, the amount of services she would receive and the price of those services.  I've also attached a copy of that signed document. We ran the $30 initial service amount on 5/20/15 and the 30 day follow up amount of $90 on 6/18/15 (the business day prior to her service that was on 6/19/15). Her next payment per the contract will be when she is scheduled in September 2015. We will not be refunding either payment since the service was provided and we have the signed contract. If Ms. [redacted] wishes to cancel the service there will be, per the contract a $250.00 early cancellation fee that will be billed to her. We would be happy to keep providing pest control service to Ms. [redacted] according to the contract treatment schedule. She can contact me at anytime if she has any questions. Best regards,[redacted] ?

5/24/16: Full service rendered and only $5 of the $90 has been paid. 8/23/16: Full service was been rendered. Attached is a copy of the service ticket showing the technician treated the front and back yard on 08/23/16. If [redacted] would like us to come back out to his house and...

re-spray the house, we will do so free of charge. [redacted] received a bill on 05/25/16, 06/01/16, 07/01/16, 08/01/16. He also received e-bills twice per month on top of his paper bill. This account is pending collection status and will be sent to collection for non-payment for the service that still has not been paid from 05/24/16. We are happy to re-spray the yard to resolve this, but this account will be sent to an outside collection agent if the balance owing is not paid by 10/17/16. Also, this customer also has a weed account with us that has an unpaid service ticket from 4/26/2016 that will also be sent to collections on 10/17/16. It would be wise for customer to pay his bill and finish his contract to avoid early termination and collection fees on top of what he already owes our company. All our services come with 100% service warranty so if there are any issues with pests or weeds, we are always happy to come back and spray again for free. We will not refund this customer their money back. We would love to fix the customers issue and resume services.

The re-spray was not the issue, the customer service was.

Mr. [redacted] signed a one year contract with our company to receive pest service. Mr. [redacted] also agreed to pay an early termination fee of $250 if he were to cancel his contract prior to the one year he agreed to. Mr. [redacted] was charged this early termination fee and his card was ran for $90. This...

$90 transaction reduced his amount owing from $250 to $160. Mr. [redacted] is obligated to pay this remaining amount owing.

The one year service contract was signed - The contract clearly shows the dollar amount of each service and when those services would occur.(copy of signed contract was attached with first response)  After the contract was signed and the technician showed up to treat the home the service technician went over the customer check list. The very first question is I understand this agreement is for a minimal period of One Year - 2nd question: I understand there will be 4 Additional Services following todays initial service. Cost per service will be $90.00 - Question 3: I understand that Greenleaf Pest Control will return for the first regular service in 30 days -  the customer check list continues with 4 more questions. The first 3 questions provide  all the answers that Ms. [redacted] is stating we did not explain. The check list is signed by Ms. [redacted],  I also included it with the first response.  If Ms. [redacted] felt "strong armed" by the sales man then why did she go over and sign the check list, why was the technician allowed to do the service, why did Ms. [redacted] not contact the office? I don't know what else Greenleaf Pest Control could have done to make it very clear on how the service worked, pricing and scheduled dates.  We would be more than happy to continue with our part of the contract  but if Ms. [redacted] would like to cancel the contract the cancellation fee will apply per the contract. As far as not contacting Ms. [redacted], [redacted] has left several messages.  Also, the posting of select reviews does not change the above fact that a contract was signed. We also have over 300 positive reviews and many more happy customers. Thank you,[redacted]

As stated before, Greenleaf tried to send a service tech out to treat the problem, but the customer would not allow us to come out again. Because he decided to end the agreement, cancel fee's still apply, By the customers own statement he agrees he signed a contract and included his signed copy,  Therefore, fee's will apply if it is canceled. We have only returned once for any issues at this customers home, we warranty all our services and would have been happy to send someone out if he was having an issue, all he had to do was call.

We will still be happy to send someone out to take care of any issues if the customer will allow us to warranty our work., If not, than per the signed contract, we will not be waiving any cancel fee's but we did offer him two options, pay for the last three services on contract at $180 or the cancel fee's of $229.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear belowPlease reference the attachments. While the "contract" states the customer is required to notify Greenleaf of the cancellation of the contract with a 30-day written notice, Greenleaf has violated their own contract by canceling the contract with us. Pursuant to their invoice notice dated 12/17, Greenleaf is charging us $299.88 for the "early termination fee". We have not submitted a 3-day written cancellation notice, so I'm not sure I understand why we're being charged the fee. Also, customers be aware that the first "FREE" service they offer the day they show up homeowners are moving in, is really NOT free. As soon as you decide you do not want to continue services, they charge you for that initial spray.My issue is that the day we had tried to schedule service (back in October), the serviceman shows up early (when he should have known we would NOT be home and therefore he would not be able to complete spraying the entire house). Then I have to be inconvienced once again to try to find another day/time for the company to finish the job. In the meantime, I'm expected to pay the full price for the spraying. We are busy people, so when we provide a date/time that works, we should be able to rely on the serviceperson to respect that and not show up early or late and then we have to reschedule follow-up. Finish the job you started in October, and we'll be happy to pay October's invoice. After that, we would prefer to not do business with such an unethical, deceiving company. Greenleaf canceled their own contract with us and trying to charge us for the early termination fee. This is a real problem. I hope the Revdex.com will not let Greenleaf get away with such dishonest practices. In particular, asking homeowners to sign a contract on the day they're moving in by inticing them with "free service" that is really not free at all.Regards,[redacted]

Section 6 also states “Greenleaf pest controls obligation is conditioned upon payment in full for the initial service and all regular services. Failure to pay all such charges shall terminate the plan in it’s entirety."  When the Oct 2013 service was not paid for and Mrs. [redacted] refused service at the door in Dec 2013, the contract cancelled itself out. The reason it is so high is because payment was not received for Oct and the cancelation fees. If Mrs. [redacted] would like to cancel the service, that’s fine. But we must hold her to the same policies that we hold everyone else too that wants to cancel in mid contract. Or she can pay for the Oct service and complete the contract.  Again, we would be happy to return and finish the job as soon as the Oct service is paid for. As far as the first one being free, it was free, the contract clearly states at the top "Pest Control Service Contract", so if Mrs. [redacted] was moving in, than she still has to give her information to the sales rep, she also had to sign the agreement,  It also clearly states in big black letters by the customer signature line, "I understand that this agreement is for a minimal period of one year automatically renewable after the initial term. Services will continue at the frequency outlined above until cancelled with a 30 day written notice" Mrs. [redacted] was aware that the services were being done as outlined on her service agreement, she did get her post cards because she had called in to set certain times and dates up, and the services were signed for, Her back gate was locked and she was simply asked to call the office to set up a date and time that worked for her to get the job finished. As far as the Tech showing up early, no one had called in to confirm a time for Oct's service as she had done before, so he was not early or late, she had not called in this time and service was done to all accessible areas.  As stated before, we can finish what was not done as soon as the account is brought current or Mrs. [redacted] can cancel and pay the cancel fee's.

Dealing with greenleaf was fast and simple! Very happy with my decision!

Just had our first service from Greenleaf Pest Control and I am very impressed. They were on time and explained everything they were going to do and listened to my concerns. Very impressed!

If I could give no stars I would..... I recommend this company if you want to waist your money, and still have bugs. They are also thieves, had some money stolen while they were inside the house. So don't take your eyes off of them. They will hit you with the $250 dollar cancellation fee. When you cancel do to crappy service and the owners wife is disgusting, very rude, if you cancel they will turn you over to collections. BEWARE!!!!!

Greenleaf has many happy customers, to refer to our services as a scam if unnecessary and unwarranted. The contract terms and agreement are the same for everyone and we cannot deviate from that. The charges will not be waived.

Review: On Saturday May 24, 2014 I had a Quarterly regular services done for my pest control. [redacted] one of their workers is the guy that came over to my house on that day. He tried to go in my backyard, which I have 3 dogs that are in my backyard. that would not let him in my backyard. He said that he sprayed the frontyard. after he left I found the receipt in my door jam. I looked out in my frontyard and found ant hills in my yard. I call the office up and told them about my situation here that I needed someone to come out to my house to finish the job. The office told me that it wasn't going to happen everyone has left for the day and that someone would be out to my house on Tuesday May 27, 2014. Do to the holiday weekend, that they would be out to my house between 8 and 10 on Tuesday. It is now Tuesday and I called the office up and spoke to a manger about what happen on Saturday. She told me that there is no one coming out to my house today. That they can set it up an appointment for tomorrow May 28, 2014. I told her that this is not good and I needed someone out to my house today or I need my money. Back she told me no that it is not how it works and that she will set up an appointment for tomorrow. This is the second time that I have been lied to by this company. So I ask to speak to her manger and she said that is not going to happen she is the only manger in and that no one is above her. That this is as fair as it is going to go. I told her that there is someone above her. She stated that the only person above her is the owner Aaron. She didn't give me the last name of the owner. She said that I would have to look it up. Then she hung the phone up on me.Desired Settlement: Out of my year contact and a refund of $180.00.

Business

Response:

This complaint has been resolved directly with [redacted] and our service technician. Since [redacted]s complaint, we have been to his home and serviced his home to his satisfaction. Arrangements have been made to have a specific technician treat his home going forward. If [redacted] has any further question or concerns, he is welcome to contact our office directly.

Review: While I was at work, my 14yr daughter called me about someone at my door offering pest control service and passed the phone to me. The representative informs me that the majority of my neighbors purchased this service and that if I didn't spray, their insects will start coming to my house. He told me it was $30 and $90 next month. I ask the representative multiple times about cancelling at any time, he told me yes. While I had the representative on the phone, I called my husband (who does not live in the home and doesn't speak or write in English, but was there with the kids while I was at work) on the other line and asked if he had cash and he said yes so I told him to pay him $30. Turned out that once we hung up the phone, the representative tells my daughter that my husband cannot pay cash credit card only. My husband gave him his credit card and made him sign a contract. Once I get home, I review the receipts and its a contract for a year. Yes it does state that I can cancel within 3 days with and additional $100 charge. I called the company and spoke with [redacted] the office manager. She wouldn't help me. I asked to speak to someone in corporate and she said that would be her. I asked for the owner and said for me to send her an email and she will forward it. She wouldn't provide me the owner's email. She did provide me the name of the representative, [redacted]. After hanging up with her, I realized I didn't get his number so I called back. Spoke with [redacted], telling her my issue, she was understanding. At least seemed to be before putting me on hold. She came back to the line and tells me that she shouldn't be talking to me because the contract is with my husband. (My name is printed on there as primary and my husband's as secondary). I told her to please note on this account that I was verbally cancelling. She provided me the cell phone number for [redacted]. I have tried to contact him and have left him messages and he has failed to call me back. I believe he is ignoring my calls because he is aware of his verbal misrepresentation. When speaking with [redacted], I did ask her to go ahead and charge the $30 to my husbands card and informed her to please with on charging the $100 till we come to an outcome on this situation. She said that was fine. As far as I know, so far his card has not been charged the additional fee.Desired Settlement: I want out of this contract and I want the $100 fee to be waived. I representative deceived me and my husband. I am willing to pay the $30 and not dispute that because services were done. My husband only did what I told him to do. Pay the $30.

Business

Response:

[redacted] called in and asked to have the account canceled, at that time she was told that she was well within the three business days, however per the service agreement all discounts on the initial service would need to be repaid which comes out to $100. She stated that she should not have to pay this since she was lied to, at that time I told her that I was not there, so I cannot comment on a conversation I was not part of. I did say that her husband did not speak English, however, the Tech that serviced the home does not either and was able to go over the new customer checklist with him and gather his signature.

We serviced the property, and canceled the account at her request, we will not be waiving any fee's, we will be holding [redacted] to the terms of the service agreement that was signed, We hold all our customers to the same agreement, She is not being treated any different than anyone else.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[redacted] only did what I asked him to do was to pay the man who told me over the phone that I can cancel at anytime. The tech never told [redacted] the details of the contract and that there would be a $100 cancellation fee. Like I mentioned before I asked several times about cancelling and not once did he tell me there would be a contract and about the fee. I feel I was taken advantage of since I was not at home. [redacted] came to my door and my 14 yr old called me at work. He told me that all my neighbors were spraying and that the bugs would be coming to my house if I didn't. I asked my neighbors about this and they did not purchase this service. The day after when I saw the paperwork, that's when I began calling the business. They provided me [redacted] phone number. I have tried calling him numerous times and left him messages and he never responded because he knows he scammed me into this and much easier that [redacted] doesn't read or speak English. I just want this issue forgotten and I hope that the

$100 is waived because if [redacted] credit card gets charged, I will have to repay him for this and its tough for me to as a single mom of 4 to just lose $100 for a scam.

Regards,

Business

Response:

Greenleaf has many happy customers, to refer to our services as a scam if unnecessary and unwarranted. The contract terms and agreement are the same for everyone and we cannot deviate from that. The charges will not be waived.

While the service techs were friendly and the product was awesome, I am thoroughly disgusted with the billing and business practice of this company. I signed a 1 year contract for pest control and specifically asked when I signed up if they had some type of military clause in case I happened to get orders and was told that would not be a problem. As luck would have it, I received orders nearly 2 services shy of my 1 year. When I called to cancel I was told that the company collected all the time on members of the military who PCS'd and there was nothing that they were going to do to change it - either pay the remaining services or pay a $200 cancellation fee. While I chose to pay the remaining services this is the ONLY company I have ever delt with (after 10 years in service) that does this. I am giving a "Neutral" response simply because as far as actual pest control, they were great. But, I will be sure to recommend my fellow service members in the area elsewhere.

I must say that both the salesman Mike and the technician Michael K[redacted] were to great guys. Each of them were informative and did a wonderful job making me feel at ease and my experience with Greenleaf a great one. Punctual and very speedy. Thank you for sending out two great guys.