Greystone Technology Group, Inc.

In response to the complaint by Henri Setton, he brought his car in on 11/21/with multiple concerns on his vehicle he was notified his motor mounts were bad he refused that repair along with multiple other repairs that were recommendedHe went to *** and had one motor mount repairedSince then he has a noiseHe then returned back to the dealer on 12/5/and we offered to split the repair cost 50% with him to do the other motor mount, he declined.We take great pride in being fair and explaining the repairs to our customersIf he wished to accept our offer we are here to help. Respectfully, Sal H***Parts & Service Director

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Revdex.com:Check received 2/Strongly suggest periodic compliance reviews/ training for Honda of Freehold staff members engaging in UDAAP as prohibited by *** *** This may avoid a lawsuit in the future from consumers less lenient than INo further communication necessary
Regards,
*** ***

The General Manager is in contact with the customer. He explained the refund and interest amount of the warrantyThe customer is going to stop by the dealership tomorrow to complete the discussion

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Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

We have repeatedly tried to calling, texting and emailing the customer with the telephone number and email address that she has provided, but no response. We're prepared to give her a year warranty as she originally requestedWe're trying to reach out to the customer to provide this and resolve the issue

Complaint: ***
I am rejecting this response because:On Wednesday morning, January 13, 2016, just before 11:am, I called Pete D, the GM of Freehold Honda on his cell phone ***-***. MrD and I had a brief conversation, where he asked me to meet him in person at Freehold Honda the following day, because the day we spoke was his day off. MrD told me he would be in the dealership from 9-5pm only on Thursday January 14,2016. At 3:45pm, Thursday Jan14,2016, I phoned MrD on his cell phone number listed above and told him I was still at my children's dentist and there was no way I could be in Freehold NJ by 5:00pmI offered to get there as soon as possible or come to the dealership the next day being Friday Jan15,2016. MrD stated he wanted to leave at 5pm, but that Friday, January 15,2016, he would be in the dealership from 1:00pm till 9:00pm. I told MrD I would see him after picking up all my children from school and after school commitmentsJust before 6:00pm, Friday January 15,2016, I arrived at Freehold Honda. MrD and I spoke in his office for over an hour. I felt MrD was trying to pass off this whole horrible experience as a simple, honest mistake made by John B(HIS) finance employee. We left his office to go to the SERVICE DEPT(at my REQUEST) to address what happened to me on November 17,2015, when the service employee Alan, told me I was not set up to receive FREE oil changes and everytime I was there for one I would have to go through the same hassleAmanda, in the Service Deptconfirmed I was not in the system for FREE oil changes because my car was not CERTIFIEDMrD, standing there next to Amanda, PROMISED me, he would put me in the system as an exception, but I forgot to ask him WHEN? As we were still standing there in Service, I again, asked a question I had asked him previously in his office but was not answered as we were talking quite a bitMy question was, WHERE was it listed about my last three car payments being made by Freehold Honda as PROMISED by John Bin finance on August 14,2015, when we were doing this deal. That's when, MrD looked at me and said, "WE ONLY MAKE THOSE PAYMENTS IF YOU BUY A NEW CAR FROM US"AGAIN, ANOTHER LIE, JUST TO SELL A VEHICLE.!!! AT NO TIME, did John Bthe finance guy mention ANYTHING about a new car EVER! I told MrD, John Bhad never said there were any strings attached to the last car payments he told me Freehold Honda would make as he spoke directly to me and my husband as we sat on the other side of his desk, on August 14,Again, I was very upset and had ENOUGH of MORE LIES. I just started to walk through the Service Dept, into the Reception area and OUT THE FRONT DOOR. I could NOT believe, the LIES still continue!
Regards,
*** ***

We meet with the customer today and we are cutting him a check of $1,and providing him with all weather floor matsWe apologize for the misunderstanding and we have resolved the issue

We tried calling the customer twice, but no answerWe're going to cover her second paymentShe can come in at anytime to pick up her license platePlease contact Yelica T*** with any further questions; ***

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

With regards to our mutual customer, Per the General Sales Manager Joe C*** he said he reached out to the customer and the customer has not respondedWe feel we did everything to satisfy the customerWe take pride in customer satisfactionIf we can do anything additional please let us
know.Thank youHonda of Freehold

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

The customer vehicle with keys are ready for pick up today*** D*** would like to take care of the customer when she arrivesWe truly apologize and hope to resolve the issue later today

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Thank you,
*** ***

We have addressed this complaint with our sales team and managementIt seems the referral was set up for payment and was not done timelyYou are correct as the sales experience and the referral program are two different issuesWe have cut a check for Check number *** which will be
mailed out todayWe do appreciate referral business and apologize for the delay.Respectfully, Lori H***Office Manager

In response to the Revdex.com complaint between the purchase of a vehicle to *** *** *** was refunded on 9/29/for $see attachmentAlso ** *** signed a odometer at time of delivery showing miles on the vehicleFor the TLP policy our procedure for submission is paid by the 15th
of the following monthHis policy was submitted on 10/13/and we notified our Corporate office spoke with Denise L*** to expedite *** *** policy to ensure its in effective dateShe may be contacted at *** with regards to this policy If you need any additional information please feel free to contact me at *** Lori H***Office Manager

We've contacted the customer and we're going to pay the full amount for the damages

Per the customer request we canceled the deal and we issued a $1,refund which is available for pick up or by mail

We're really sorry about the experience at our dealershipWe received internet inquiriesfrom *** *** for a Honda CR-V thenhad our sales representative physically touch the carWe also received 1inquiry for the CR-V but we was under the impression that *** ***wanted the black
on black CR-V that she asked Kayla to physically touchAgain, we apologize for the miscommunication but please feel free to contact YelicaT*** if there's anything else we can do for you; ***Thank you andI hope to hear from you soon