Greystone Technology Group, Inc.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: My contract written on August 14, 2015 cleary shows the mileage on the SUV I was looking to purchase.  This was not a MISTAKE, but has been one lie after another.  Like I wrote in my original complaint to you yesterday  dated January 11, 2016 I HAVE NOT ONCE RECEIVED A PHONE CALL FROM THE GM OF FREEHOLD HONDA, NAMED PETE D, THAT I LEFT A VOICE MAIL FOR ON DECEMBER 29, 2015.SINCE FILING THIS COMPLAINT WITH YOU YESTERDAY, 1.11.16, The GM Pete V did leave a voice mail message yesterday afternoon while I was at an affair at my daughters school. This was the only message from Pete D EVER. I have not returned his call yet and know NOTHING ABOUT A CHECK FOR $600.00.  Sounds to me like another LIE!  As I write this response to you now, it is after just seeing the note you left me today, 1.12.16.  It is impossible to write a brief note and say this was a simple mistake. This has been lies after lies right from August 13,2015, and I once again should have the 3 year contract that is clearly stated in writing.
Regards,
[redacted]

We've contacted the customer and he will be picking up the $500 gift card on Wednesday.

We replaced the battery in the remote and then tried to open the door, the door still would not open and notified the customer it needed a motor for the door. After we told him the total repair would cost $885.00 he declined to have it repaired. After receiving the Revdex.com complaint we called the...

customer and as a good will gesture, we offered to split the bill 50% for the repair needed. [redacted] declined the offer and told us he will contact his attorney. We have acted in good faith to resolve this complaint and to satisfy the customer.

Complaint: [redacted]
I am rejecting this response because:
I bought the HONDA PILOT AT HONDA OF FREEHOLD in 4244 Rt. 9 South Freehold NJ 07728.Sales Person:  DINA D[redacted]SALES MANAGER:  DARIO A[redacted]BUSINESS MANAGER:  JOHN B[redacted]FIRST I BOUGHT A FLOOR / MANAGER DRIVEN HONDA CRV WITH 5216 MILES.WHEN I CAME HOME, I NOTICED A DENT ON THE PASSENGER RIGHT ABOVE THE TIRE. THE CRV WAS BLACK ON BLACK AND DELIVERY WAS GIVEN AT 8:30 PM BUT ALL PROMISES WERE MADE THAT IF I HAVE ANY PROBLEM WITH THE CAR, I CAN BRING IT AND THEY WOULD HELP ME OUT.  I CAME VERY NEXT WEEK, TOLD DINA AND DARIO ABOUT THE DENT AND THEY SAID WHAT WOULD I LIKE TO DO.   I TOLD THEM I WANTED A HONDA PILOT.   THEY SAID THEY WOULD GIVE ME A HONDA PILOT AND TAKE  BACK THE HONDA CRV FOR FULL VALUE OF THE MONEY I HAD PAID FOR THE CRV.   WHEN SINGING THE CONTRACT, THEY RE-ASSURED THAT ALL THE MONEY CHARGED IN EXCESS WILL BE RETURNED BACK TO ME WHEN THE CRV BANK CONTRACT IS NULLIFIED.   NEXT DAY, WHEN I WENT BACK TO THEM AND ASKED THEM HOW MUCH MONEY WILL I GET BACK WHEN THE OLD CONTRACT FOR THE CRV IS NULLIFIED, THEY SAID THE CRV WAS A TRADE IN.   THEY HAVE CHARGED ME $1000 IN TRADE IN MARKDOWN PRICE AND THEY HAVE CHARGED ME ANOTHER $1200 FOR ALL THE PAPER WORK THAT I PAID FOR THE CRV JUST FEW DAYS AGO.   I LOST $2400 IN ALL.   THEY NEVER TOLD ME IT WAS A TRADE IN WHEN THEY TOOK THE CRV.   THIS WAS CHEATING.   AND THEY KEPT SAYING THAT I AM GETTING THE FULL VALUE OF THE CRV I PAID FOR.   THIS IS CHEATING AGAIN.  ON TOP OF THIS THEY COLLECTED $574.00 INDICATING TOTAL LOSS PROTECTION AND $1499.00 FOR SERVICE CONTRACT OF CRV.    EVEN THIS MONEY HAS NOT BEEN RETURNED TO ME.    I ENDED UP PAYING $41717.58 PLUS $5000.00 WHICH WAS A TRADE IN FOR MY HYUNDAI CRV.   SO FAR THEY HAVE COLLECTED $46717.58 TOWARDS THE HONDA PILOT WHICH IS SELLING FOR AROUND 36K WITH ALL THE DEALERS AS OF NOW.   THEY HAVE CHEATED ME AND FALSIFIED THEIR STATEMENTS.THIS COMPLAINT IS FOR HONDA OF FREEHOLD IN ROUTE 9 SOUTH FREEHOLD, NEW JERSEY.   
Regards,
[redacted]

To whom it may concern,My name is Richard J[redacted]  GM at Honda of Freehold. I spoke and resolved all issues with [redacted] on 6-05-2015 we are we've refunded his $1000.00 overpayment on his [redacted] and refunded him a amount of $1199.00 in addition, making his total refund $2199.00. [redacted] has...

accepted this payment and is fully satisfied with our response in this matter. This matter In [redacted] opinion can be considered closed.Please feel free to contact me if you have any questions [redacted]Richard J[redacted]i GMHonda of Freehold

Complaint: [redacted]
I am rejecting this response because:
I was lied too and treated unprofessionally and the manager did not give me the opportunity to speak
Regards,
[redacted]