Greystone Technology Group, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Based on the settlement offered to me by Honda of Freehold, I was able to recover 40% of the excess amount that I had lost in this transaction The all weather mats that they are offering was part of the original deal I lost around $which was paid towards documentation fee, tax, paper work and a voluntary theft loss insurance of $which I believe should have been returned to me I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have not recieved any voice messages 'attaching a copy of my voice mail listNo mention of my contract being sent and what is the tracking number? When I bought my car, the dealership knew I will be moving to *** and will not benefit from the exclusive benefits at Freehold locationThat is why the deal was to have a nationwide Honda care plan including everything in the exclusive freehold program, so as to be able to use when I move to ***Just a reminder of my requests: Mail my car contract with a tracking numberIf my contract has been lost or mis-placed, I will call appropiate officialsSwitch my honda care plan to be able to get my services in *** as discussed priorDeliquency and brushing off will not be toleratedI will be filing a civil court case if you didn't rectify this problem ASAP. thank you!
Regards,
*** ***

The Service Director called on 7/11/16 and she could not talk and will call back. He called her on 7/11/16 @ 10:30 am and [redacted] agreed to split the cost of the ignition repair to use as a in house credit of $350.00 that she could use towards the replacement of the timing belt on her car....

She was satisfied with that compromise. We feel we did all we can to satisfy the customer. She did recognize the ignition was experiencing problems which is why she brought it in. Thank you. Lori H[redacted]732-414-3782

Good morning [redacted]The above listed complaint [redacted] states he referred several people to purchase a car from Honda of freehold. After reviewing our records we can only verify one purchase with [redacted]s name attached to it. His total owed to Honda of Freehold is 4254.14 minus...

his referral of $250 leaves a balance of $4004.12. If [redacted] has any proof of refferals we did not record properly we are willing to talk to him and try to verify his claims.Richard J[redacted] GMHonda of Freehold

We provided the customer with their [redacted] motor vehicle documents and reimbursed the customer for any inconvenience. This matter is now closed. Please feel free to contact the General Manager with any further questions or concerns; Peter D[redacted]

With regards to the complaint listed. [redacted] has brought the car back to the dealer with complaints that the vehicle was stalling, Unfortunately we are unable to duplicate his concern. The service manager, technician and [redacted] drove the vehicle and was unable to duplicate. We contacted...

Honda corporate to send their representatives and also found the vehicle was operating as designed. We take pride in satisfying our customers and truly tried to resolve their concerns. Please close this complaint accordingly and if [redacted]r needs to come back please have him contact us and we can help him. Thank you Sal H[redacted]Service Director

We've been in contact with the customer by phone. We're waiting on a call back from her to resolve the issue. However, [redacted] Motor Vehicle department allowed us a 20 day temporary plate. Motor vehicle sent us the plates 4 days late and as soon as we received the plates we paid to...

over night them.  If there's any else we can do, please feel free to contact us.

We have looked through our database  and we cannot find this customer anywhere. I believe she must of put in the wrong dealership because it says she bought a new $41k+ Honda and wanted to switch it to another model honda.Please look into to this, she is probably talking about [redacted]...

[redacted] Thank you

Honda Of Freehold reached out to the customer, we offered them a vehicle within their requirements. It seems they are not interested. We do work towards satisfaction for all our customers. Thank you

With regards to the complaint from our mutual customer, [redacted] ID [redacted]. [redacted] leased a new 2016 Accord on 7/27/16. Please find supporting documents with regard to the terms of the lease return. We acknowledge being responsible for remaining payments and we did make those payments paid on...

check number[redacted] for 1300.00. As far as any other responsibility from Honda of Freehold [redacted] signed a release to us understanding we are not to be held liable for any other charges such as excessive mileage, excessive wear and tear, disposition fees, motor vehicle fines, lease termination fee or vandalism. [redacted] sign on 7/27/16, please find that document enclosed.We take pride in holding up our obligation to our customers. I hope the enclosed documents show Honda of Freehold did our part and we are confident you will see that. Respectfully,Lori [redacted]Office Manager

Complaint: [redacted]
I am rejecting this response because:
Honda of Freehold advised me that nothing else was needed to be done on my part inorder to recieve the funds. So Naturally they cant seem to find any documentation. However I'm sure they are able to find everyone that I advised them of that purchased cars from them. 
Regards,
[redacted]

We tried contacting the customer several times by phone, but no response. We would like to fix the issue, please contact the General Manager Pete D[redacted] on his personal cellular phone at ([redacted]. Thank you.

With regards to our mutual customer, [redacted], we have been in communication with [redacted] with regards to his payoff of his vehicle. He is correct is stating the original check was sent to [redacted] instead of [redacted]. We have then sent the payoff to [redacted] at a clearing...

location. As of today we spoke with [redacted] and we stopped payment of that check and are overnighting that payoff via [redacted] tracking number [redacted] I spoke with Joy at the Consumer Counseling Dept and she assured us there will be no negative reporting to the customer for our original check was dated December 5th. As for [redacted] payment I would need him to contact me as we will refund his payment he made. I have discussed with our staff the importance of getting all the correct mailing instructions for payments. We regret [redacted] had to experience this problem with us. We strive to satisfy our customers and make their car buying experience pleasant. Respectfully, Lori H[redacted]Office Manager

Our mutual customer came in three times to review the numbers, he agreed with the numbers signed off. The grill they said needed touch up his wife tried to do it and as a good will gesture we offered to replace the grill. Please close this file as to the customer is satisfied with us. Thank...

you Lori H[redacted]Office Manager

Complaint: [redacted]
I am rejecting this response because:
I brought in my vehicle on 11/17/2016 for a maintenance timing belt replacement.Car had zero noises previous to work.After the work car made rumbling noises.The mount (driver side) that was disconnected to access the timing belt was broken and caused the rumbling noises.The rumbling broke the front mount and cracked a bracket underneath vehicle.I have repaired the damages Honda has done to my vehicle at approximately $800.     
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Honda of Freehold has made no attempt to contact me by phone, mail, email, fax or carrier pigeon. Once again they are not being truthful. And they never obtained "temporary" plates from **. They placed a NJ temporary plate on the vehicle when I picked it up.
In fact the car had to be parked for 10 days until a ** plate finally arrived. Lastly, they need to clearly state that they will not tell any other customer to violate the law by driving a vehicle with an expired plate.
Regards,
[redacted]

We apologize for the inconvenience. The General Manager has tried contacting the customer in regards to this mistake, however received no response. We have mistakenly sold the customer a 3 year warranty but then notice the vehicle that she purchased did not qualify for the 3 year warranty. The...

customer currently has a 2 year warranty and we have mailed her a check of $600 to cover the difference. If there’s anything else we can do to fix the issue, please feel free to contact the General Manager at Pete D at [redacted].

Date: July 21, 2015       Date: July 21, 2015 Re: Revdex.com COMPLIANT #[redacted]      To whom it may concern, This is in response to Revdex.com #[redacted]. The vehicle prior to coming in for service had...

existing damage on thePassenger side front door down to the rear passenger door and several scratchesthrough-out the vehicle. The vehicle was service by our techs on a Wednesday morningat 7am, the damage was reported 4 days later of the date of service. Weunderstand your concerns about any damage to your vehicle while in our possession,our techs are trained and acknowledge the fact that if they damage any vehicleduring the service to bring it to the attention of the service managerdirectly. We will always report and repair any damage cause by our techs duringservice. In this case due to the length of time and no issue reported tomanagement while service was performed we believe 4 days of driving and parkingit is highly unlikely that the damage was caused at Honda of Freehold. In thiscase and customer satisfaction being a concern of any business we will stilloffer a $100 service credit on their next service provided by us at Honda offreehold or a $100.00 dollar goodwill refund.If you have any questions pleasedo not hesitate to call me at [redacted]Thank you, Richard J[redacted] GM

The General Manager; Peter D called Mr. [redacted] today in regards to the Revdex.com complaint, but left a voice message. We’ve also mailed a copy of the Honda’s Sentinel program and Honda of Freehold Exclusive Advantage program. The Sentinel program is available at any Honda dealership which includes free...

oil change for 2 years. However, Honda of Freehold’s exclusive advantage program includes free oil change for life, free car washes for life and free loaner cars for life. The Advantage program is only valid at Honda of Freehold. Mr. [redacted] can come to our dealership at any time to receive this offer. Peter D has provided his cell phone number in the voicemail recording to answer any other questions or concerns. We’re waiting on a response. Tell us why here...

I contacted the customer in regards to the Revdex.com complaint. I
mentioned that the 2015 Honda Civic he purchased is indeed a brand new car.
My [redacted] district Manager will be here on Thursday and I'll make sure that Honda reverses the June RDR to September. Also, the...

flat spots will eventually wear off. If he has any other questions or
concerns about his vehicle; please feel free to contact our General Manager,
Pete D[redacted]